Final Manufacturing & Service Sector - English

CONTENTS
INTRODUCTION 1
OBJECTIVES OF THE NATIONAL PRODUCTIVITY AWARDS 2008 1
THE CLASSIFICATION OF AWARDS 2
RESTRICTIONS 3
APPLICATION & EVALUATION PROCEDURE 3
ANNOUNCING THE AWARD WINNERS 4
SOME OF THE BENEFITS TO WINNERS IN THE

MANUFACTURING & SERVICE SECTORS 4
AUTHORITY 4
STANDARD INDUSTRIAL CLASSIFICATION (SIC) CODE 5
INSTRUCTIONS IN COMPLETING THE APPLICATION 6
APPLICATION – MANUFACTURING & SERVICE SECTOR 8
EVALUATION MODEL FOR THE MANUFACTURING SECTOR

AND SERVICE SECTOR 11
NATIONAL PRODUCTIVITY AWARDS 2008

MANUFACTURING & SERVICE SECTORS
EVALUATION CRITERIA – MARKING SCHEME 12

APPLICATION PART B – DETAILS OF FINANCIAL, OPERATIONAL
PERFORMANCE AND STAFF STRENGTHS - TABLE I 21

PRODUCTIVITY RESULTS – TABLE II 23

OVERALL PERFORMANCE RESULTS – TABLE III & TABLE IV 24
Quality Circle projects Table – V
Kaizen Suggestions Sheet Table VI
National Productivity Award 2008 - Manufacturing & Service Sector

1.0 INTRODUCTION
Successive Governments of Sri Lanka have recognised the importance of

productivity for the achievement of economic growth since Independence. An
important milestone in Sri Lanka’s efforts at productivity improvement was
reached when Sri Lanka joined the Asian Productivity Organisation (APO) in 1966.
A separate National Productivity Organisation (NPO) was formed to enable Sri
Lanka’s admission as a member of the APO.
Subsequently, other milestones such as the commencement of a productivity
convention from 1993, declaration of the year 1996 as the National Productivity
Year and the decade 1997 to 2006 as the National Productivity Decade were
reached.
The first National Productivity Competition was held in 1993 and since then, on an
annual basis organisations were recognised for excellence in productivity. Since
the inception of this competition in 1993, the National Institute of Business
Management (NIBM) has conducted the competition annually. The National
Productivity Secretariat (NPS), which was established under Ministry of Industrial
Development, conducted the competitions among government ministries and
schools since 2000. From 2002 onwards, the NPS, which comes under the Ministry
of Labour Relations and Man Power, has been conducting the competition for
manufacturing & services sector, public sector and schools sector.
The Ministry evaluated the productivity programs conducted in the past and
decided that a more co-ordinated effort, based on a National Productivity Policy,
is required. One aspect of the National Productivity Policy is the promotion of
productivity at enterprise level. Promotion of productivity at enterprise level
includes an enterprise approach to productivity improvement, the adoption of
effective techniques of productivity improvement, and creating a harmonious
work place with employee involvement in productivity programs and good labour
management relations.
The National Productivity Secretariat under the Ministry of Labour Relations and
Man Power therefore restructured the National Productivity Competition for the
year 2003 to complement the thinking of the National Productivity Policy and to
be in line with contemporary practices adopted worldwide. The National
Productivity Awards 2008 will be conducted based on a more comprehensive
evaluation scheme.
2.0 OBJECTIVES OF THE NATIONAL PRODUCTIVITY AWARDS 2008

The primary objective of the competition is to improve productivity at all levels. It
is generally recognised that productive enterprises in the country will result in a
productive nation.
The competition will have the following key objectives:
Manufacturing Sector and Service Sector Competitions

KEY OBJECTIVES DESCRIPTION
 Create awareness of the The Government has embarked on
benefits and concepts of a national programme to promote
enterprise level productivity productivity at national level and
enterprise level and therefore
desires to promote the adoption of
strategies and techniques to
improve enterprise level
productivity and to create an
awareness of productivity
improvement strategies and
techniques
National Productivity Award 2008 - Manufacturing & Service Sector 1

 Identifying model organisations The Government is desirous of
with high productivity identifying role models so that
performance other organisations could emulate
their systems and procedures.
 Promote labour management The Government believes that

co-operation enhancing productivity should be
through co-operative labour
management relations within a
harmonious workplace.
3.0 THE CLASSIFICATION OF AWARDS
The following awards will be presented:
National Productivity Award
i. Manufacturing Sector
 Large Scale - 1st Place
2nd Place
3rd Place
 Medium Scale - 1st Place

2nd Place
3rd Place
 Small Scale - 1st Place

2nd Place
3rd Place
ii. Service Sector

 Large Scale - 1st Place
2nd Place
3rd Place
 Medium Scale - 1st Place

2nd Place
3rd Place
 Small Scale - 1st Place

2nd Place
3rd Place
iii. Gold Award and Crystal award for continuous maintenance of

excellence in productivity (only organisations that have won 1st Place in
the last five year are eligible to compete in this category)
For determining the award, the following classification will be used:
Large Scale -more than 250 full time employees

Medium Scale -between 50 and 250 full time employees (Including 50 and 250)
Small Scale -less than 50 full time employees
3
Manufacturing organisations are defined as organisations that produce and sell
manufactured products including agricultural and construction organisations (see
standard industrial classification on page 5).
Service organisations are defined as organisations that provide services on a

commercial or service basis (see standard industrial classification on page 5).
Even if an organisation obtains the highest marks in a category an award will not
be made unless the minimum qualifying mark set by the Ministry of Ministry of
Labour Relations and Man Power is obtained.
4.0 RESTRICTIONS
Previous winners (1st Place) of the award are not eligible to compete until the
lapse of a period of five years. This does not apply for the competitors for the Gold
Award & Crystal Awards 2008.
5.0 APPLICATION & EVALUATION PROCEDURE
1. Obtaining applications – application forms will be available at the National

Productivity Secretariat, 318, High Level Road, Colombo 6.
2. Closing date for applications will be 1600 h on 16 March 2009
3. The completed applications must be submitted with the following registration

fee.
Manufacturing & Service Sector (Large) – LKR 15,000/-

Manufacturing & Service Sector (Medium) – LKR 10,000/-
Manufacturing & Service Sector (Small) – LKR 5,000/-
The cheque should be drawn in favour of “Secretary, Ministry of Labour Relations

& Man Power”
4. Stage 1 Review – Desk Review
The applications will be reviewed by a technical panel and preliminary marks

indicated. Based on the marks a shortlist of selected applications will be made
by the Ministry of Labour Relations and Man Power.
Stage 2 Reviews – Site Visit
An expert panel will visit the short listed organisations and indicate the final
marks. Based on this evaluation the awardees will be determined. The Ministry
of Labour Relations and Man Power will make the final decision.
Note: The highest scoring applicants for the award will undergo site visits by
an expert panel of Examiners. The primary objectives of the site visits are to
verify the information provided in the application and to clarify issues and
questions raised during the review of the report. In submitting an application,
every applicant agrees to host and pay a reasonable cost of a site visit if the
applicant is selected for a site visit. However, the applicant should avoid giving
gifts to any member of the expert panel. Site visit consists primarily of
interviews by examiner teams and team reviews of pertinent records and data.
Applicants are permitted to make a short introductory presentation.

6.0 ANNOUNCING THE AWARD WINNERS
Announcement of award winners will be made at least one week prior to the
awards ceremony, which is tentatively scheduled, for October 2009
The result announced in writing to the winners will be the official result. Any result
declared any other mean is invalid and the NPS or the Ministry of Labour Relations and
Manpower has no any responsibility and no obligations to communicate on such unofficial
results
Applications should complete both A and B parts and submits as a one bound form
and 4 copies should be submitted. Part A is not considered for scoring and report
without part B will be rejected without any evaluation.
The report is evaluated for Provincial and National Awards and no need to apply
for both competitions separately.
All reports, which score above the cut off mark level, which will be decided by the
Steering Committee, are evaluated further and site visits will be arranged. The
panel appointed for site visits will ascertain the accuracy of the facts mentioned in
report. No site visits will be arranged for the organization, which score less than
cut off point in any circumstances.
Based on the marks scored winners will be selected for Provincial & National
Awards.
7.0 SOME OF THE BENEFITS TO WINNERS IN THE MANUFACTURING &

SERVICE SECTORS
 The winners will be allowed to publicise that they are the winners of the
award in all of their publicity campaigns.
 The winners may carry the Productivity Award logo on their stationery and
may use it in their advertisements and publicity material.
 The highest-ranking executive or his nominee of the winning organisation will

receive priority in APO fellowship programmes.
 The highest-ranking officer will be given due recognition as leaders in

initiating Productivity & Quality by the National Productivity Secretariat.
 The highest ranking officer and the organisation will be given recognition in
future events, organised by the National Productivity Secretariat.
8.0 AUTHORITY
The competitions are conducted by the National Productivity Secretariat, which

comes under the Ministry of Labour Relations and Man Power (MLR & MP). The
Secretary, MLR & MP will be the sole and final deciding authority regarding the
evaluation procedures and deciding on the recipients of the awards. In this
exercise, an appropriate advisory panel may assist him.
3
STANDARD INDUSTRIAL CLASSIFICATION (SIC) CODE
Manufacturing & Products Services
Code Sector Code Sector

01 Agricultural – crops 07 Agricultural services
02 Agricultural – livestock 40 Railroad transportation
08 Forestry 41 Local & interurban
transport
09 Fishing, hunting and trapping 42 Trucking and
warehousing
10 Metal mining 44 Water transportation
12 Coal mining 45 Air transportation
13 Oil and gas extraction 46 Pipelines, except natural
gas
14 Mineral quarrying 47 Transportation services
15 General building contractors 48 Communication
16 Heavy construction contractors 49 Electric/gas/sanitary
services
17 Special trade contractors 50 Wholesale trade/durable
goods
20 Food products 51 Wholesale trade/non-
durable goods
21 Tobacco products 52 Retail building materials
22 Textile mill products 53 General merchandise
stores
23 Apparel 54 Food stores
24 Lumber and wood products 55 Auto dealer & service
stations
25 Furniture and fixtures 56 Apparel and accessory
stores
26 Paper and allied products 57 Furniture stores
27 Printing and publishing 58 Eating and drinking places
28 Chemicals 59 Miscellaneous retail
29 Petroleum refining 60 Banking
30 Rubber and plastics 61 Credit agencies
31 Leather and leather products 62 Security & Commodity
brokers
32 Stone/clay/glass/concrete 63 Insurance carriers
products
33 Primary metal industries 64 Insurance agents
34 Fabricated metal products 65 Real estate
35 Machinery/computer equipment 67 Holding and other
investment offices
36 Electrical/electronic equipment 70 Hotels and lodging places
37 Transportation equipment 72 Personal services
38 Instruments/watches and 73 Business services
clocks/optical goods
39 Miscellaneous manufacturing 75 Auto repair and services
76 Miscellaneous repair
services
78 Motion pictures
79 Amusement and
recreation
80 Health services
81 Legal services
82 Educational services
83 Social services
84 Museum and art galleries
86 Membership
organisations
87 Professional services
89 Miscellaneous services
INSTRUCTIONS IN COMPLETING THE APPLICATION FOR

NATIONAL PRODUCTIVITY AWARD 2008
FOR MANUFACTURING & SERVICE SECTORS
The application consists of two parts.
Part A – General Details
Contains the general details, the type of award applied for and affirmation by the
highest-ranking official.
Part B – Report Containing Responses to the Award Criteria
This should be prepared by the applicant organisation based on the evaluation criteria
indicated in this document and should take the form of a report.
Instructions in filling Part A
This could be filled either by taking a photocopy of the format provided or preparing a
separate document strictly following the information required.
Instructions in preparing Part B
1. A4 size paper should be used with suitable margins.

It is advised to mention the respective numbers of each section and subsections
when preparing the report. It will be easy for evaluation panel to evaluate the
facts mentioned under each section.
e.g 3.1 ………………
3.2 ………………
If no facts mentioned under any section please indicate -No-.
2. The report for Part B should not exceed the number of pages given below for each
category excluding annexure. Annexure should not exceed half the number of
pages of the report. Photographs may be attached to provide evidence in
satisfying any of the criteria.
Large scale - 60 pages

Medium Scale - 50 pages
Small Scale - 40 pages
Minimum number of pages 20
3. Please ensure that the organisation's financial auditors will certify the statistical
information provided under the "Results" criteria. If the auditors’ certification
cannot be made, please provide an explanation. For Small Scale organization the
financial statement certified by the head of the organization and one staff officer
is adequate.
4. For any clarification please contact

Director
3
National Productivity Secretariat (NPS)
318, High Level Road
Colombo 6
Tel: 011-2812161-65 , Fax: 011-2812162.
Email: nposl@nps.lk
website: www.nps.lk
5. Bind, Part A and B together and forward to the above-mentioned address by 1600
hour on 16 March 2009.
6. Submit the document in a sealed envelope marked “Confidential” on the top centre of
the envelope and marked “National Productivity Awards 2008 – Manufacturing
Sector” or “National Productivity Awards 2008 – Service Sector” as appropriate on
the top left-hand corner of the envelope. Please ensure that the appropriate
registration fee is paid prior to the closing date and a photocopy of the receipt is
attached as the last page of Part A.
7. All information provided in the application will be treated with the strictest of
confidence and will be used only for the purpose of the competition. Evaluators of
the application and examiners selected for the site visit, will be required to sign a
confidentially agreement and will be selected from amongst those whom the MLR
& MP believes has no conflict of interest with your organisation.
8. Please note that the organisation may be called upon to pay a reasonable cost for the
site visit.
9. Please note that if insufficient information is provided the organisation may lose
marks. Ensure that all the criteria are addressed. Please do not expand the report
with irrelevant details.
10. The Ministry of Labour Relations and Man Power reserves the right to disregard your
application, if incorrect information has been provided.
11. You may submit an application in respect of the entire organisation or in respect of
any branch or unit, which is physically separate.
Examples:
a) An estate could be an applicant even though it is one unit of a large

plantation company.
b) In a company, which has, two factories located in different locations one or

both factories could compete separately. If the entire company wishes to
compete then the head office and the factories together would form the
applicant.
c) A company, which has its factory in the same premises, would not be able to
apply for the factory separately, since it is not physically separate.
d) A particular division of an organisation physically located separately from

the rest of the head office will be eligible to compete.
12. This application consists in part “A” and “B”. Those applications will not complete
both parts, it will be rejected.
This competition will conduct in National Level and Provincial Level and all
applications are valid for both competitions. No need to send two applications for
two competitions.
The applications will be reviewed by a technical panel and preliminary marks
indicated. Based on the marks a shortlist of selected applications will be made by
the Ministry of Labour Relations and Manpower. An expert panel will visit the

short listed organizations and indicate the final marks. Based on this evaluation
the Provincial awards Winners and National Award Winners will be determined.
APPLICATION – MANUFACTURING & SERVICE SECTORS

Part A – General Details
1. Details:
Name & Address of Applicant

(Company/Organisation/Division/
Estate/Branch/Unit): ………………………………………………………………………………
……………...………………………………………………………………
…………..…………………………………………………………………
Postal Code ………………………………………………………………………………
Company Registration Number: ………………………………………………………………………………
Date of Incorporation: ………………………………………………………………………………
If you are applying for the entire organisation please fill form 1A indicating details of all
branches and sites. If the application is for a branch or a separate unit located physically
separate please treat this branch/unit as the applicant and complete this form
appropriately.
2. Name and designation of the Chief Executive Officer/Highest Ranking Executive:
…………………………………………………………………………………………………………………………
3. Type of Organisation (please tick) :

(If the applicant is a branch/division/unit etc. of a company/organisation please provide
here details of the main company).
Public Limited Liability Company
Private Limited Liability Company
Partnership
Proprietorship
State Corporation/Board
Government Department or Institution under a Government Department
4. Size of Applicant
a. Number of Employees ………………………………………………
b. Share Capital ………………………………………………
c. Turnover in the immediate preceding Financial Year
………………………………………………
5. Industrial Classification (refer page 5)
6. Please provide a brief description of the nature of business and product/services
…………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………
3
………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………
……………………………………………………………………………………..
…………………………………….
7. Please annexe the organisation chart.
8. Award category applied for (please tick only one):
Manufacturing
Large Medium Small
Service
Large Medium Small
Gold Award
1. If applying for the Gold Award please indicate the previous awards won.
Year Type of Award
10. Contact person:

Name: ……………………………………………………………………………………………….………………
Designation:…………………………………………………………………….………………………………….
Mailing Address:……………………………………………………………….…………………………………
…………………………………………………………………………………….…………………………………..
………………………………………………………………………………………..……………..………………..
……………………………………………………………………………………………….………………………..
Telephone ………………………………. Fax: ……………………………………………
Mobile: ………………………………. E-mail: ………………………………………..
Affirmation by the Chief Executive Officer/Highest Ranking Executive

We hereby affirm that all facts stated in this application (Parts I & II) are true and correct to the
best of our knowledge.
We understand that an expert panel will review this application and in the event our organisation is
selected for a site visit we agree to host the site visit and to permit a fair examination. We agree to
pay a reasonable cost associated with the site visit. We agree to abide by the decision of the
Ministry of Labour Relations and Foreign Employment.
Signature: ………………………………………………………………………………………………………………
Date: ………………………………………………………………………………………………………………
Name: ………………………………………………………………………………………………………………
Designation: ………………………………………………………………………………………………………………
Address: ………………………………………………………………………………………………………………
………………………………………………………………………………………………………………
………………………………………………………………………………………………………………
Telephone No.: ………………………………………………………………………………………………………………
Form 1 A
Site Listing and Description

Name and Address of Site Relative Size percent Description of Products or
of Applicant’s Services provided at the site
Employe Sales
es
3
Provide all information for each site except where multiple sites produce similar products
or services.

OVERALL PERFORMANCE
PRODUCTIVITY RESULTS
L E A D E R S H I P
P R O C E S S E S
EVALUATION MODEL FOR THE
MANUFACTURING SECTOR AND SERVICE SECTOR
RESULTS
ENABLERS RESULTS
PEOPLE PEOPLE
STRATEGIES CUSTOMERS
MEASUREMENT
SOCIETY
National Productivity Award 2008- Manufacturing & Service Sector

12
3
NATIONAL PRODUCTIVITY AWARD 2008
EVALUATION CRITERIA – MARKING SCHEME
CATEGORY MARKS
1. Leadership 95
2. People 155
3. Strategies 105
4. Measurement 50
5. Processes 90
6. People Results 75
7. Customer Results 100
8. Society Results 80
9. Productivity Results 150
10. Overall Performance Results 100
TOTAL 1,000

MANUFACTURING & SERVICE SECTORS – APPLICATION PART B
EVALUATION CRITERIA
TO BE SPECIFICALLY ADDRESSED IN PREPARING THE REPORT
1. LEADERSHIP 95
Describe how the top management of the organisation provides leadership to the
organisation in guiding it towards superior performance.
1.1 Vision, Mission and Values of the organisation and how it is communicated.
(30)
1.1.1 Existence of Vision, Mission and Values (5)
1.1.2 Visible Communication of Vision, Mission and Values (6)

1.1.3 Top / Middle level managers understanding of Vision, Mission, Values
and other policy standards (5)
1.1.4 Employees understanding of Vision, Mission, Values and other policy

standards (4)
1.1.5 Deploying of Vision, Mission and Values and other policy standards
through strategies and action plans (5)
1.1.6 Available of Corporate plan or strategic plan (5)
1.2 Productivity orientation provided to the entire organisation. (20)
1.2.1 Top management emphasis on importance of productivity at common

forum and targeted at all employees (at meetings, events, email, intranet
etc.) (5)
1.2.2 Productivity planning through goals and targets, at strategic and

operational levels (5)
1.2.3 Highlighting & emphasising measures of productivity (5)
1.2.4 Involvement of senior/middle managers in productivity related activities

(5)
1.3 How the organisation’s overall performance is reviewed by the top

management. (10)
1.3.1 Existence of organisational productivity review process by senior

Management on a weekly, bi-weekly, monthly or quarterly basis (5)
1.3.2 Follow-up of actions on deviations of standards or gaps in results by top

management (5)
3
1.4 To what extent the organisation’s leadership actively promotes labour
management co-operation (25)
1.4.1 Existence of regular dialogue between unions/consultative committees

etc. and the top management (5)
1.4.2 Visible support for productivity improvement initiatives by labour

unions/ councils (5)
1.4.3 Existence of industrial harmony through employee participation (5)
1.4.4 Encouragement of participation of employees in activities organised by

the management (5)
1.4.5 Existence of specific workforce related activities such as “workers day”

and excursions etc. (5)
1.5 Any other details, which provide evidence of leadership in Quality & Productivity
(5)
1.6 Preparation of the report (5)
2. PEOPLE 155
Describe how the organisation manages, develops and motivates its people to
support the organisation’s policies, strategies and processes.
2.1 How people are trained and developed (provide details of programmes)(25)
2.1.1 Existence of a HRD policy/programme/plan (5)
2.1.2 Organisation wide training needs established in terms of a training

matrix (5)
2.1.3 Training includes on-the-job as well as off-the-job training (5)
2.1.4 Training effectiveness is measured regularly (5)
2.1.5 Training budget as a % of turnover/annual allocation (5)
2.2 How people are encouraged to understand and accept the concepts and
techniques of productivity (20)
2.2.1 Formal training/education on the concepts and techniques of

productivity (lectures, meeting agenda items etc) at all levels (7)
2.2.2 Formal & informal communication methods on the concepts and

techniques of productivity (poster/slogan/essay competitions,
debates, publications) (7)
2.2.3 Organising of productivity months/week on an annual basis (6)

2.3 How teams and small group activities are encouraged (30)
2.3.1 Existence of Quality Circles/Work Teams/Cross Functional/Cross level/

CI Teams/Productivity Improvement Teams (4)
2.3.2 Conducting productivity &quality related projects by QCCs / Teams

Maximum six projects ( Use table v ) (18)
2.3.3 % of employees involved in team based activities on a regular basis(4)
2.3.3 Existence of a scheme in monitoring of their performance (milestone

charts, points schemes etc) (4)
2.4 How employees are involved at individual level (25)
2.4.1 Existence of an individual suggestion scheme (provide full details of the

scheme. Indicate whether it is Kaizen based or innovation based) (4)
2.4.2 Suggestions made by employees and implemented.

(Use table vi maximum six suggestions) (18)
2.4.3 Monitoring & communicating (displays etc) of the suggestion schemes

by members, departmental participation rate & other statistics (3)
2.5 How people are trained in Productivity Improvement Techniques and

encouraged to implement them (15)
2.5.1 Techniques such as 5W1H, basic ergonomics, workplace layout,

workstation layout, principles of motion economy and similar
techniques are taught (10)
2.5.2 Recognition given to employees who use these techniques (5)
2.6 How employees are rewarded, recognised and cared for (20)
2.6.1 Existence of reward and recognition schemes (6)
2.6.2 Existence of gain sharing or productivity linked incentive scheme (5)
2.6.3 Existence of health and safety policies/comfortable working

environment (5)
2.6.4 Existence of SA 8000 certification (4)
2.7 How grievances handled (20)
2.7.1 Existence of regular dialogue between organisation leaders and labour

unions/welfare/worker councils and any mechanism such as
“workplace co-operations” of the type promoted by the ILO (3)
2.7.2 Existence of an employee grievance handling procedure and/or

counselling (3)
3
2.7.3 Employees response about employee grievance handling procedure
(4)
2.7.3 Existence of a dispute resolving procedure such as “interest based

problem solving” (mediation) (5)
2.7.4 EPF & ETF contributions are paid continuously (5)
3. STRATEGIES & SYSTEMS 105
Describe how the organisation has formulated a productivity improvement strategy

and an action plan.
3.1 Prioritisation of productivity focus and justification of priorities (10)
3.1.1 Is there a well defined productivity focus based on the goals/objectives

of the organisation and rationalised on the priorities? (10)
3.2 Use of output value (numerator) driven strategies to add value to

product/service (15)
3.2.1 Initiatives to improve the target market to a higher segment (5)
3.2.2 Initiatives to improve distribution (5)
3.2.3 Initiatives to add value to products and services (5)
3.3 Launch of new products/services and/or accessing new markets (10)
3.3.1 Launch of new products and/or services within last three years (5)
3.3.2 Constant appraisal of new markets (3)
3.3.3 Accessing new markets within the last year (2)
3.4 Use of market intelligence to review strategy (05)
3.4.1 Existence of a market intelligence system (3)
3.4.2 Use of market intelligence in reviewing strategies (2)
3.5 Use of input driven (denominator focused) strategies to reduce input costs
(24)
3.5.1 Constant analysis of input costs (4)
3.5.2 Initiatives to reduce labour cost (4)
3.5.3 Initiatives to reduce capital cost (4)
3.5.4 Initiatives to reduce energy cost (4)
3.5.5 Initiatives to reduce material cost (4)

3.5.6 Initiatives to reduce overhead cost (4)
3.6 Availability of systems and procedures (12)
3.6.1 Existence of employee handbook and conformity to it (4)
3.6.2 Existence of procedure manuals and conformity (4)
3.6.3 Existence of work standards and work instructions and their usage(4)
3.7 Conformity to international quality/environmental systems and product

certification (15)
3.7.1 Effective deployment of QA systems (ISO 9000, HACCP etc.) (5)
3.7.2 Implementation of Green Productivity / Cleaner Production (5)
3.7.2 Conformance to international environmental systems (5)
3.8 Implementation of 5S programme (14)
3.8.1 Existence of 5S implementation (5)
3.8.2 5S competition (3)
3.8.3 Regular review of 5S in all sections at top management level (3)
3.8.4 Available of 5S manual / handbook (3)
4. MEASUREMENT 50
Describe the measurement structure and ratios used regularly to measure overall
productivity and productivity at division, unit and individual levels and how
productivity indicators are disseminated and used in planning, progress monitoring
and for remedial action.
4.1 Identification of key measurement areas and ratios used (8)
4.1.1 Identification of key measurement areas and ratios to be used at

strategic level (3)

Division/ Department level (3)

operational level (2)
4.2 Targets for key measurement areas and ratios to be used (8)
4.2.1 Targets/benchmarks for key measures and ratios at strategic level (3)
4.2.2 Targets/benchmarks for key measures and ratios at Division/

Department level (3)
3
4.2.3 Targets/benchmarks for key measures and ratios at operational level
(2)
4.3 Measuring & monitoring key measures and ratios (12)
4.3.1 Regular measuring & monitoring key measures and ratios at strategic
level (4)
4.3.2 Regular measuring & monitoring key measures and ratios at Division/
4.3.3 Regular measuring & monitoring key measures and ratios at

operational level (4)
4.4 Analysis of key measures and ratios for effectiveness (12)
4.4.1 Analysis of key measures and ratios for effectiveness at strategic level
(4)
4.4.2 Analysis of key measures and ratios for effectiveness at Division/

4.4.3 Analysis of key measures and ratios for effectiveness at operational

level (4)
4.5 Data, Information & Knowledge Management (10)

4.5.1 Action taken to prove accuracy & validity of data / information (4)
4.5.2 Awareness & implementation of Knowledge management (6)
5. PROCESSES 90
Describe how the processes within the organisation are continuously improved to
generate more value for customers and to improve overall productivity.
5.1 Process improvement through industrial engineering techniques and value

analysis (30)
5.1.1 Process improvement through industrial engineering techniques (10)
5.1.2 Process improvement through value analysis / value engineering (10)
5.1.3 Employee involvement in the process improvement (10)
5.2 Improving product/service quality and reducing rejects, defects, errors etc.
(15)
5.2.1 Existence of systems to measure internal failure costs (4)
5.2.2 Implementation of systems and processes to reduce internal failure

costs (6)

5.2.3 Regular review of external and internal failures and evidence of
corrective action taken (5)
5.3 Using Maintenance Systems to enhance Overall Equipment Effectiveness(20)
5.3.1 Implementation of TPM structure and the TPM implementation steps

or other similar techniques. (5)
5.3.2 Promotion of small group activities for effective TPM (5)
5.3.3 Regular assessment of overall equipment effectiveness and corrective

actions (10)
5.4 Awareness & implementation of advanced productivity concepts (Balanced

scorecards, six Sigma, Lean Manufacturing) (10)
5.5 Improvements in safety (15)
5.5.1 Existence of a safety policy (3)
5.5.2 Existence of systems to ensure safety of employees (3)
5.5.3 Existence of systems to ensure safety of customers and visitors (3)

5.5.4 Evidence of reducing accidents (3)
5.5.5 Available of OHSAS 18001 certification (3)
6. PEOPLE RESULTS 75
Describe how the level of satisfaction of the workforce is measured and existence
of industrial disputes.
6.1 Measurement of workforce satisfaction (30)
6.1.1 Existence of workforce satisfaction measurements at regular intervals

(15)
6.1.2 Evidence of the use of results at management for a & action to identify
weaknesses & make improvements (15)
6.2 Measurement of workforce behaviour (25)
6.2.1 Assessment of employee absence and turnover levels and trends and
comparison with industry studies (5)
6.2.2 Provide solution to the problems in 6.2.1

(10)
6.2.2 Assessment of improvement in workforce attitudes (10)
6.3 Measurement of workforce performance based on training input (20)
6.3.1 Improvements in skill level of employees (6)
3
6.3.2 Improvements in Knowledge level of employees (8)
6.3.3 Improvements in attitude of employees (8)
7. CUSTOMER RESULTS 100
Describe how customer satisfaction is measured and provide recent level of

achievement. If there is no formal measurement, system please indicates how
customer satisfaction is evaluated.
7.1 Measurement of customer satisfaction (100)
7.1.1 Existence of customer satisfaction measurements and current level(20)
7.1.2 Existence of customer relationship management & trends of customer

loyalty/ positive referral (20)
7.1.3 Assessment of customer complaints successfully resolved within the

past year (10)
7.1.4 Current levels/trends of key measures/indicators of product/service

performance (10)
7.1.5 Improvement made by using customer suggestions
7.1.5.1 Policy level changes (10)
7.1.5.2 Management level changes (10)
7.1.5.3 Operational level changes (10)
7.1.5 Customer Satisfaction Assessment (By the Panel) (10)
8. SOCIETY RESULTS 80
Describe how the organisation has contributed to the local, national and international
society in promoting the concepts and techniques of productivity.
8.1 Implementation of initiatives to enhance the quality of life in the

community (25)
8.1.1 School projects undertaken and results (10)
8.1.2 Community projects undertaken and results (10)
8.1.3 Other similar initiatives (5)

8.2 Implementation of initiatives to enhance productivity in society in general
(15)
8.2.1 CEO’s involvement in productivity promotion outside the company (5)
8.2.2 Involvement of other staff in improving productivity in outside the

Company/organisation (10)
8.3 Encouragement of productivity in employees’ personal life (25)
8.3.1 Encouraging employees to adopt productivity improvements and a

productivity/customer oriented culture in their daily life (10)

8.3.2 Promoting work values and a good work ethic in employees (10)
8.3.3 Family members of employees work connected with promoting

productivity (5)
8.4 Participation in local/national productivity events (15)
8.4.1 Company participation in national events (5)
8.4.2 Company participation in international events (5)
8.4.3 Company participation in national productivity/Quality/safety/5S/QC

circles/Quality days/weeks/months (5)
9. PRODUCTIVITY RESULTS 150
Based on Table 2 indicator 1 - 4
10. OVERALL PERFORMANCE RESULTS 100
Based on Table 3 indicator 5
3
Table I
Details of Financial & Operational Performance
And Staff Strengths
(Working Sheet – do not submit this)
1. Capital Structure
2005/2006 2006/2007 2007/2008
Authorised Capital
Issued Capital
2. Turnover (Sales/Revenue)
2005/2006 2006/2007 2007/2008
Gross Turnover
Net Turnover (After deducting
turnover/value added based taxes)
3. Value added Information Base
Details 2005/2006 2006/2007 2007/2008
a. Number of Employees (include all full

time categories such as contract and
casual employees. Exclude employees
in contracted services such as security,
janitorial etc.)
b. Total cost of employees (for all above

categories, include cost of EPF, ETF,
Incentives, Gratuity and Welfare
facilities)
i. Overtime Cost
ii. Bonus
c. Depreciation
d. Net Profits (After Tax)
e. Interest paid on all borrowings
(Investment Borrowings & Working
Capital)
f. Tax payments to Government (Tax on
operating profits, Defence Levies,
GST/Excise duties on manufacture and
sales)
i. Tax on Profits
ii. GST/VAT on manufacture and Sales
iii. Excise duties on manufacture and
sales
iv. Defence Levies
v. Cess
g. TOTAL VALUE ADDED (b+c+d+e+f)
4. Book Value of Assets
Assets 2005/2006 2006/2007 2007/2008
a. Fixed Assets
b. Net Current Assets
c. Total Assets (a+b)

5. Value of materials consumed (excluding capital items and fuel)
Details 2005/2006 2006/2007 2007/2008

a. Raw materials (LKR)
b. Components Purchased (LKR)
c. Consumable (LKR)
d. Spares (LKR)
e. Total (a+b+c+d)
ENERGY CONSUMPTION
6. Value of the energy consumption

Details 2005/2006 2006/2007 2007/2008
a. Fire wood (LKR)
b. Furnace oil (LKR)
c. Gas (LKR)
d. Electricity (LKR)
e. Any other fuels (Please specify) (LKR)
f. Total (a+b+c+d+e)
3
Table II
Productivity Results
(Indicate the growth index based on year 2005/2006 as the base year)
1. Labour Productivity Index
Details 2005/2006 2006/2007 2007/2008

Labour Productivity 100
Use the following formula:

Labour Productivity Index = Total Value Added (3g)
Number of Employees (3a)
2. Material Productivity Index
Details 2005/2006 2006/2007 2007/2008

Material Productivity 100

Material Productivity Index = Total Value Added (3g)
Total Material Cost (5e)
3. Energy Productivity Index
Details 2005/2006 2006/2007 2007/2008

Energy Productivity 100

Energy Productivity Index = Total Value Added (3g)
Total Energy Cost (6f)
4. Capital Productivity Index
Details 2005/2006 2006/2007 2007/2008

Capital Productivity 100

Capital Productivity Index = Total Value Added (3g)
Fixed Assets (4c)

Table III
Overall Performance Results

(Indicate the growth index based on year 2005/2006 as the base year)
Details 2005/2006 2006/2007 2007/2008

Net profit before tax 100
Table IV
Overall Performance Results

(for small scale industries only)
Sales
Details 2005/2006 2006/2007 2007/2008
Actual figures or any
other information
I hereby certify that the above calculations are according to the formulae given in Table I and that
all figures are true and correct to the best of my knowledge. I’m aware that any wrong information
will disqualify the Company from the National Productivity Awards 2005.
…………………………………… ……………………
Accountant’s Signature Date
Certification by the Auditors of the Company/Organisation
I/We hereby certify that all figures provided above are true and correct to the best of our/my
knowledge.
…………………………………… ……………………
Auditors’ Signature Date
……………………………………
Name
3
Table V
Quality Circle Projects
Name of the QCC / Team : ………………………………………………………………………
No of Members : ………………………………………………………………………
Projects Duration : ………………………………………………………………………
Name of the project : ……………………………………………………………..
Reason for selecting the project : ……………………………………………………

…………………………………………………………….................
………………………………………………………………………..
………………………………………………………………………..
………………………………………………………………………..
………………………………………………………………………..
………………………………………………………………………...
Analysing the problem : ………………………………………………………….................

………………………………………………………………………..
………………………………………………………………………..
………………………………………………………………………..
………………………………………………………………………..
………………………………………………………………………...
Generation of the solution : ………………………………………………….................

………………………………………………………………………..
………………………………………………………………………..
………………………………………………………………………..
………………………………………………………………………..
………………………………………………………………………...
Implementation of the solution ………………………………………………….................
………………………………………………………………………..
………………………………………………………………………..
………………………………………………………………………..
………………………………………………………………………..
………………………………………………………………………...
Progress Monitoring …………………………………………………………….................

………………………………………………………………………..
………………………………………………………………………..
………………………………………………………………………..
………………………………………………………………………..
………………………………………………………………………...
Select appropriate tools used by team members

Check List 5W2H/ 5W1H
PDCA Pareto
Check Sheet Histogram
Cause & effect Diagram Brainstorming
5 Why’s other''''''''''''''''''''''''''''''
other''''''''''''''''''''''''' other''''''''''''''''''''''''''''''
3
Table VI
Kaizen Suggestions Sheet
Name -
Process
(Before Kaizen)
^Diagram&
(After Kaizen)
^ Diagram &
Expected Results -
……………………… ……………………..

Date Signature

Final Manufacturing &amp; Service Sector - English

Uploaded by

Document Information

Original Description:

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Final Manufacturing &amp; Service Sector - English

Uploaded by

Copyright:

Available Formats

CONTENTS

OBJECTIVES OF THE NATIONAL PRODUCTIVITY AWARDS 2008 1

THE CLASSIFICATION OF AWARDS 2

APPLICATION & EVALUATION PROCEDURE 3

ANNOUNCING THE AWARD WINNERS 4

SOME OF THE BENEFITS TO WINNERS IN THE

STANDARD INDUSTRIAL CLASSIFICATION (SIC) CODE 5

INSTRUCTIONS IN COMPLETING THE APPLICATION 6

APPLICATION – MANUFACTURING & SERVICE SECTOR 8

EVALUATION MODEL FOR THE MANUFACTURING SECTOR

NATIONAL PRODUCTIVITY AWARDS 2008

NATIONAL PRODUCTIVITY AWARDS 2008

NATIONAL PRODUCTIVITY AWARDS 2008

NATIONAL PRODUCTIVITY AWARDS 2008

Quality Circle projects Table – V

Kaizen Suggestions Sheet Table VI

National Productivity Award 2008 - Manufacturing & Service Sector

Successive Governments of Sri Lanka have recognised the importance of

2.0 OBJECTIVES OF THE NATIONAL PRODUCTIVITY AWARDS 2008

Manufacturing Sector and Service Sector Competitions

National Productivity Award 2008 - Manufacturing & Service Sector 1

 Promote labour management The Government believes that

3.0 THE CLASSIFICATION OF AWARDS

The following awards will be presented:

National Productivity Award

 Medium Scale - 1st Place

 Small Scale - 1st Place

ii. Service Sector

 Medium Scale - 1st Place

 Small Scale - 1st Place

iii. Gold Award and Crystal award for continuous maintenance of

For determining the award, the following classification will be used:

Large Scale -more than 250 full time employees

National Productivity Award 2008 - Manufacturing & Service Sector 2

Service organisations are defined as organisations that provide services on a

5.0 APPLICATION & EVALUATION PROCEDURE

1. Obtaining applications – application forms will be available at the National

2. Closing date for applications will be 1600 h on 16 March 2009

3. The completed applications must be submitted with the following registration

Manufacturing & Service Sector (Large) – LKR 15,000/-

The cheque should be drawn in favour of “Secretary, Ministry of Labour Relations

4. Stage 1 Review – Desk Review

The applications will be reviewed by a technical panel and preliminary marks

Stage 2 Reviews – Site Visit

National Productivity Award 2008 - Manufacturing & Service Sector 3

7.0 SOME OF THE BENEFITS TO WINNERS IN THE MANUFACTURING &

 The highest-ranking executive or his nominee of the winning organisation will

 The highest-ranking officer will be given due recognition as leaders in

The competitions are conducted by the National Productivity Secretariat, which

National Productivity Award 2008 - Manufacturing & Service Sector 4

Manufacturing & Products Services

Code Sector Code Sector

INSTRUCTIONS IN COMPLETING THE APPLICATION FOR

The application consists of two parts.

Part A – General Details

Part B – Report Containing Responses to the Award Criteria

Instructions in filling Part A

Instructions in preparing Part B

1. A4 size paper should be used with suitable margins.

Large scale - 60 pages

Minimum number of pages 20

4. For any clarification please contact

a) An estate could be an applicant even though it is one unit of a large

Final Manufacturing & Service Sector - English

Final Manufacturing & Service Sector - English