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  • CAR - Mercedes Campus (Cashier's Office)

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    Fel Royce Loberiano
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    CAR_Mercedes Campus( Cashier's Office)

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    12 views3 pages

    CAR - Mercedes Campus (Cashier's Office)

    Uploaded by

    Fel Royce Loberiano

    Copyright:

    © All Rights Reserved
    Download as PDF or read online from Scribd
    Flag for inappropriate content
    Download as pdf
    of 3
    SAMAR STATE UNIVERSITY 7~\ $ c Anteche Blvd, Catbalogan City, Phil vax) ~ Office ofthe Director | Guallty Aseuranco ve 1 onuA aro CORRECTIVE ACTION REPORT (CAR) CAR NO. os ‘Substandard Material or Product Unmet Goals/Objectives Clientele Complaints Raised Service Non-Conformance (Clientele Satisfaction Survey Internal Quality Audit Results Others: | [2 Non-conformity Statement Complaints | The Office at one point in time, opened at 3:00 PM in the afternoon letting the clients alate services Acie | Date Posted: January 24, 2022 Detected by: DR ROQRIGO G. ESTRADA [Bian earnest Sa Wgjor Non conformity Use asis Others Rework Repair | a Reject ana return to supper | Condemned © Scrapped Date Reviewed: February 22, 2022 carn Scat ted ls est ithorized officer only, which is the Cashier, of the said Unit | ee Sno, 7 ee cane ooo do | were observed during the time due to Cashier's bank transactions. | Date Investigated: March 25. 2022 Investigated by: SHIRLEEN GRACE A, BRILLANT! |The Cashier's Unit is manned by the Campus! services offered necessitate evaluation by an au Ease of Doing Business and known as The Anti-Red Tape ing personnel specifically on 10, 11032 also known as An Act Promoting ‘Amending RA No. 9485 otherwise ints and other non-t Reiteration of Republic Act Ni Efficient Delivery of Government Services, ‘Act of 2007 to the Frontline Services Providers/U Section 6 (Citizen's Charter) of the Act ¢. PALOP Responsible Persons: MIC! Date Actod. April 6.2022 Fellowaip on Action Implementation Not Satisfactory (issue now CAR) etnias 4 ” ‘ | Remarks. Re-visitation of the Citizen's Charter ohalio i — | Evaluated by 0 | | Date Evaluated: April 22, 2022 —~ ! tates eu ‘Sout (58) 590.029 tbs pnagnine grr tsveaton mrernaonuraton ee 29) Footnote “sn "sina ap vent rer (200820097 SAMAR STATE UNIVERSITY Lyon. FG C Arteche Blvd., Catbalogan City, Philippines G7QO\. JF aterm ° é Office of the Director | Quality Assuranco a — ss obauA sn 030 15-Feb-7022 Rey 07 7. Close-out: To be verifiedicomploted by the QMR or Dopartment Chiof LZ] Satisfactory Not satisfactory (issue new CAR) Remarks/Evidence of Effectiveness: Fishbone analysis was performed; Non-occurrenco of the same | r | complaint trom the clients, Date Verified: May 5, 2022 ___ Closed by mane ae tno marten ee EES rm mic FISHBONE ANALYSIS issue: Clientele Complaints Raise conformity Statement/ Complaint: “The Office at one point in time, ke Posted: January 24, 2022 ; ces.” receive servi ‘pened at 3:00 PM in the afternoon letting the clients wait 19 PROCESS: PRODUCT Poor service delivery toclients Poor implementation of the Unit’s Citizens Charter SERVICE DELIVERY Coanen ith UiteMnuel

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