@ ~~ ‘SAMAR STATE UNIVERSITY a o G /Arteche Blvd., Catbalogan City, Philippines 6700 = Office of the University President Ssu-oPnEs F003 ‘un-2021-Rev 04 RoOrIGD rh SUMMARY OF CLIENT FEEDBACK AND ANALYSIS: Name of Office Campus Feedback Summary Introduction Registrar's Office SSU —_Main Campus From: July, 2021 to: November, 2021 Due to this pandemic, the university shifted from paper-based assessment into an online based feedback system. The shift to online system during the second half of the year from July to November was able to register forty-nine (49) feedbacks. The office received a qualitative rating of Satisfactory (2.70%). Positive Feedback and Analysis The inquiry, request and/or need was entertained, attended, and accommodated promptly and accordingly. The staff(s) was/were technically proficient, competent and knowledgeable. The staff (s) provided clear instruction(s) and accurate rs office is_clean and well maintained. rude when accommodating students. Sustainability plan of positive feedback Improve quality services to clients especially entertaining request and queries from them. ‘Sustain to be proficient, competent and knowledgeable. clean at all times. ‘Wot wa ss. gh Corn (0055 ings ap Follow us on PE Qesvatciogan = ) Measures from the action plans. RGEstrada 12/14/2021 SAMAR STATE UNIVERSITY UNREG - UDC RECEIVED‘SAMAR STATE UNIVERSITY ‘Atteche Blvd., Catbalogan City, Philippines 6700 Office of the Director | Quality Assurance CORRECTIVE ACTION REPORT (CAR) ~ 6 SSUODQUAFR-010 ‘1S-FEB-2022 Rev. 07 caRNo. [H0Z ) Clientele Complaints Raised Intemal Quality Audit Results ¥ | Clientele Satisfaction Survey Others: 2 Non-conformity Statement] Complaints Date Posted: Dec- It, 2021 - Se te, istrar's (a ute When “Accomp, hegre are net te and ta Service Non-Conformance ISSUE DATE [feb-27,20)2. ‘Non-Gonformance Category: Corrective Unit RECISNAR'S OPACE 1. Details: Non-conformity Issue as a result of: |Substandard Material or Product Unmet Goals/Objectives - {3 Blsposttion: [Minor Now-conformity [—TWejor Non-conformity C21 Observation (1 _ Rework / Repair Co Use as is [Sy Reject and return to supplier Ta Others — Date Reviewed: fh. 22) PAY Reviewed by: Date Acted: FEMUNEY 90 Responsible Personis: arays a remit fp He Sat 4 te mao During ther maiy moctyy, tf ie i het - (Hadted_ ar Sew efetec) 6. Follow-up on Action Implementation Satisfactory Not Satisfactory (issue new CAR) 7. Close-out: To be vorifiedicompleted by the QMR or Department Chief | Date Verified: RemarksfEvdence of Effeciveness: ft Cournel nid fa —Dheoh se 22 ‘Satisfactory 2: Closed by: Not satisfactory (issue new CAR) SAMAR STATE UNIVERSE UNREG - upc | r aeSAMAR STATE UNIVERSITY Qi-- G Arteche Bivd., Catbalogan City, Philippines 6700 ar Office of the University President SSU-OPRES-FR-003 21-4un-2021-Rev 04 SUMMARY OF CLIENT FEEDBACK AND ANALYSIS Name of Office Registrar's Office Campus ‘SSU — Main Campus Feedback Summary _| As of December, 2021 Due to this pandemic, the university shifted from paper-based nee assessment into an online based feedback system. The shift to online system was able to register fourteen (14) feedbacks, The office received a qualitative rating of Very Satisfied (4.38%). Positive Feedback and Analysis = The Office is responsive to the needs and clients of the University. - The Clients are satisfied with the overall quality of the eaten ‘Negative Feedback and Analysis = _ Nong: Sustainability plan of positive feedback Continuously improve and sustain the quality of services provided by the Office. Proposed Preventive Measures = None. RGEstrada January 24, 2022 Webs wawssu.od gh Coral (055) 530.0529 | insu ough Fellow en fi @anucataingan‘SAMAR STATE UNIVERSITY Arteche Bivd., Catbalogan City, Philippines 6700 Office of the University Registrar 1 MINUTES OF THE OFFICE OF THE 2 UNIVERSITY REGISTRAR’S MEETING 3 ON JANUARY 31, 2022 4 5 PRESENT: 6 4. Imelda O. Velasco, University Registrar, Presiding Officer Z 2. Marife Y. Abalos, Administrative Assistant II 8 3. Judy Ann C. Pandong, Administrative Aide I! 8 4. Ma. Venus J. Candido, instructor | 10 5. Joanalyn A. Mabulac, Instructor ! nu 6. Regina S, Lirasan, Administrative Aide 2 7. Leo Carl G. Calda, Administrative Aide B 8. Ma. Jenebie P. Hernandez, Administrative Aide FY) 15 1.0 CALL TO ORDER 16 v7 Upon determination of a quorum, the presiding officer called the meeting to order at 18 5:30 in the afternoon and asked Ms, Pandong for a short opening prayer. 19 20 2.0 APPROVAL OF THE AGENDA OF THE MEETING a 2 The presiding officer mentioned the proposed agenda and asked for any inclusion in 23 “Other Matters” prior to the approval of the agendum and there is none. 2 25 Ms. Candido moved for the approval of the agendum which is to tackle the Plans on 26 the rotation of the proposed process of the entire services of the office 7 28 3.0NEW BUSINESS 23 30 The presiding officer asked the body on their suggestions/ recommendations about 31 their plans on the rotation of the proposed process of the entire services of the office. 32 33 Ms. Mabulac stated that a receiving clerk should be assigned in receiving all incoming 34 documents to ensure traceability of documents. She also added that a monthly meeting 35 should be done the end of the month and the presentation of the monthly 36 accomplishement. 37 38 Ms. Candido then added that not only the requested credentials should be included in 38 the monitoring but also the daily tasks of each staff in the office for the basis of the 40 accomplishment report. She added that the colleges/department with huge enrollees 41 should have two in charge to assure that the requests of the clients and students be a2 accommodated. She further said that the one-day release must continue to ensure the 43 satisfaction of the customers. Wobst: win ssued gh Contac us: (055) 550-0628 | ss oh Fallow us on RBI] Gssucastogen Page tof?‘SAMAR STATE UNIVERSITY Arteche Bivd., Catbalogan City, Philippines 6700 Office of the University Registrar Mrs. Pandong questioned the possibilty of the bulk requests of credentials like for board examination of the education graduates and the enrollment. Ms. Mabulac suggested strategizing the request to twenty or thirty requests per day to accommodate for education when the time comes. eVousune The presiding officer reminded the staff to accommodate client needs by being responsive and courteous, 10 4,0 ADJOURNMENT 11 2 There being no business to conduct, and with the motion for adjournment of the body, B the presiding office declared the meeting adjourned at 7:25 in the evening 4 15 16 7 Respectfully submitted: 18 19 20 JuDY . PANDONG 2 Acting Secretary 2 2B 25 26 27 28 Atte: 7 2 Toile, 30 31 IMELDA 0, ‘SCO 32 Unversity Webste: wenssueduph Contact us 055) 590-0528 ogy. ch Folow us en Wh @ssicabooser Page 2 02‘SAMAR STATE UNIVERSITY Arteche Bivd., Catbalogan City, Philippines 6700 Office of the University Registrar | Main Campus MINUTES OF THE OFFICE OF THE UNIVERSITY REGISTRAR’S MEETING (ON MARCH 7, 2022 5S PRESENT: 6 1. Imelda O. Velasco, University Registrar, Presiding Officer 7 2. Marife Y. Abalos, Administrative Assistant I! 8 3. Judy Ann C. Pandong, Administrative Aide I! 8 4, Ma. Venus J, Candido, instructor | 10 5. Joanalyn A. Mabulac, Instructor I nu 6. Regina S. Lirasan, Controct of Service 2 7. Karen M. Abarratigue, Administrative Aide B 8. Leo Carl G. Calda, Administrative Aide “4 9. Ma. Jenebie P. Hernandez, Administrative Aide 15 10, Clarissa 0, Dolceras, Administrative Aide 16 11. Renalyn M, Obos, Administrative Aide v7 18 1.0 CALL TO ORDER 19 Upon determination of a quorum, the presiding officer called the meeting to order at 4:45 20 inthe afternoon and asked Ms. Lirasan for a short opening prayer. 21 2.0 APPROVAL OF THE AGENDA OF THE MEETING 22 The presiding officer mentioned the proposed agenda and asked for any inclusion in “Other 23 Matters" prior to the approval of the agenda. Ms. Pandong suggested to include in the agenda 24 — of monitoring of the grade sheets. 25, Mrs. Abalos moved for the approval of the agendum which is to tackle the Plans on the 26 rotation of the proposed process of the entire services of the office 27 3.0NEW BUSINESS 28 3.1 APPLICATION FOR GRADUATION 29 Ms. Candido asked the body on the process of the application and its schedule. Mrs. 30 Pandong answered that the process should be personal or by walk-in to assure that applicants’ 31 needed or lacking documents must be submitted. The presiding officer said that the schedule 32. of the application for graduation is right after the midterm exam, the body agreed that the start 33 for filing is on March 28, 2022. Ms, Mabulac then said that posting of the schedule and 34 reminders with regards to the graduation must be done immediately. 35 3.2 ENROLLMENT TREND 36 The presiding officer asked the in-charge on the status of the enrollment trend. Ms. 37 Candido answered that itis stil on process since she just finished the report on the summary 38 of enrollment, She added then that the enrollment trend must be posted on the Facebook page 39 and it was agreed by the body. 40 3.3 PRESENTATION OF THE ACCOMPLISHMENT REPORT Website: wna ssuedush Contacts (055) $50.0629| ots edu ob Folow wor se Gssucabaecgan 1» Phiipone Wigher Education interationalztion Awordee (2021) Page 1 of2 2018 Top Patent Fer (2009-2019)m0 ere2 Racoon for Profane in ‘SAMAR STATE UNIVERSITY ‘Arteche Bivd., Catbalogan City, Philippines 6700 Office of the University Registrar | Main Campus 41 Ms, Mabulac presented the number of clients and the number of requests catered by the 42. office for the month of February 2022. She said that the figure is still subject for enhancement 43 and it will be posted on Facebook page once itis finished. 44, 3.4 PLANS FOR ENROLLMENT 45 Ms. Mabulac inquired about the plans and process of enrolment. Ms. Abarratigue 46 suggested having face-to-face enrollment for the first-year students to ensure that the 47 documents to be submitted are exact and accurate. The presiding officer also stressed out 48 that the request for FORM 137 must be given to the students upon enrollment. However Ms. 49 Candido said that it is time-consuming since they also cater other services not only the 50 enrollment, she suggested creating a google form for the consolidation of first-year students 51 and their last attended school. It was agreed by the body. 52 Ms. Mabulac suggested to have the form for Student's Personal Information should be 53 uploaded to Facebook page for easy access of the incoming first year. She also asked the 54 approval of the body on posting the process for the enrollment and its requirements. 55 3.5 ROTATION 56 ‘The presiding officer asked the body on their comments and suggestions on the rotation 57 _ of the office. Mrs. Abarratigue inform that there should be duties and responsibilities for each 58 _ staff, she then added that filing of enrollment forms should be the priority for each college. 59 3.6 FORMS 60 Ms. Candido recommended to have the registered forms of the office be uploaded to 61 google drive so that other colleges can have access on the forms they need. It was agreed by 62 the body, and Ms. Pandong is the in-charge in uploading the forms to drive. 63 4.0 OTHER MATTERS 64 65 Mrs. Pandong asked action can be done for the late submission of the grade sheets. Ms. 66 Candido suggested to have monitoring of grade sheets on the UDC level aside from the in 67 charge, she said that this will also be used for the ISO and the like. 68 69 ‘The presiding officer reminded the staff to accommodate client needs by being responsive 70 and courteous, 71 5.0 ADJOURNMENT 72 ‘There being no business to conduct, and with the motion for adjournment of the body, the 73 presiding office declared the meeting adjourned at 8:15 in the evening 4 7s 76 — Respectfully submitted: Hosted by: 78 JUDY C. PANDONG IMELDA O/YELASCO 79 Acting Secretary Ufiversity rr ent: sgn ovo 0) 90650 ts e08 Fain sen Wem exter 1 Pioneer Eaton nenatioaatin sate (2021) Page 202 208 Top arent e200 2019)