Sauce & Spoon Project Plan

Task
ject Plan

Notes Start Date Due Date Duration

 PHASE ONE
Task Owner Status WEEK 1 WEEK 2 WEEK 3
M T W R F M T W R F M
ONE PHASE TWO PHASE THREE
WEEK 3 WEEK 4 WEEK 5 WEEK 6 WEEK 7 WEEK 8
T W R F M T W R F M T W R F M T W R F M T W R F M T
PHASE THREE PHASE FOUR
WEEK 8 WEEK 9 WEEK 10 WEEK 11 WEEK 12
W R F M T W R F M T W R F M T W R F M T W R F
Task Brainstorm
Task

Milestone 1: First documents and recopilation of data

Gather historical data on training staff process
Research Tablet system options (packages)
Define success metrics for test run

Milestone 2: Tablet arriving and set up

Order shipping of tablets

Measure the extent of the tablet installation at each location
Contact and hire electrician
Installation of tablets
Test tablet functioning
Test tablet time charging and durability

Milestone 3: System installation

Install version 3.0 on POS software

Add codes to the POS and reboot

Milestone 4: Menu creation

Create a list of permanent dishes for menu
Set space for season dishes
Upload the created content to the new software of tablets
Run the mock-up menu

Milestone 5: Macro planning and specific planning

Coordinate with all of the General Managers of each location

about scheduling a staff meeting to introduce the tablets
Schedule staff meetings with the General Managers to
discuss anything that could affect waitsatff tips
Meeting to introduce the staff to the new system
Inform stakeholders about first trial run of system
Preparation and planning for training

Milestone 6: Training the staff

Schedule a training for a small group of managers

Schedule a training for training staff at each location
Train the staff on new software

Milestone 7: TEST RUN

Test run of new software
Examine and modify the system if needed
Inform stakeholders the results about first trial run of system
 Estimated Duration
Notes (Days)
Optimistic

2 days
2 days
1 day

On a best case scenario 7 days in the worst 10 days. Follow up:

determine how many tablets do we need 7-10 days
two and a half days for each location 6 days 6 days
Follow up: Book electrician for especific dates 2 days 2 days
2 days 1 day
1 day
1 day

In the best case scenario the system is 3.0 so it would take zero
hours and skip directly to next task. Worst case scenario system is
not 2.0 and would take 2 days. Follow up: check POS 2 days 1/2 day
1 day (4 hrs/day) 1/day

Follow up with Carter on menu 5 days

Follow up with Carter on menu 5 days

This tasks are in the same day 1 day

Before properly training staff

Before properly training staff 3 days (1hr/day)

7 days 7 days

The only case is the best case scenario because this has been 1 day
done before 1 day (2 hours)
Staff is going to be trained by managers 1 day (2 hours) 1 day

Invite family and friends to do the test run 1 day 1 day

 Confidence
Most Likely Pessimistic Rating Known Dates
(H/M/L)

7 days 14 days M
3 days 7 days H
2 days 5 days L

1 day 2 days L
1 day 2 days M

X M
X M

10 days 14 days H

2 days 5 days H
2 days 5 days L

2 days 3 days H
Additional Resources
Title Link

7 vital steps in a successful restaurant https://qsrautomations.com/blog/restaurant-

Technoloy rollout technology/7-vital-steps-technology-rollout/
https://seniord.ece.iastate.edu/projects/archive/
Restaurant automation - Design Report may0714/files/Design_Report_finalrevised.pdf
Tablet menu designs https://dribbble.com/tags/tablet_menu
Date Added Notes

Full paper of early developments in techonology (automation in restaurant)

Quality and Evaluation
Quality Standards Quality Standards
Category Criteria/Description
Customer satisfaction: Average Amounf of time between placing orders and
ticket time delivering it to table (8min appetizers/12-15 min
entrees)
Customer satisfaction: Quicker One-minute checkout time and process is
check-out seamless and easy to navigate

Customer satisfaction: Working >5% of customers a week reporting technical

tablets issues with tablets

Customer satisfaction: Order 98% of order accuracy by confirming the order

accuracy before sending it to the kitchen

Customer satisfaction: Decreased

Average wait time of ten minutes or less
wait time in lobby
 Evaluation Questions Evaluation Indicators
How can we reduce the time between the order Monitoring the tablet menu service time that takes
and the delivering? How can we maintain the new the clients to order and the average time that it
reduced time? takes the order to be ready (before serving it)

How can we make the checkout time faster? Keeping track on the time it takes for new clients to
What can we do to make it easier? do the checkout and how difficult it is for them to do
it

How quickly are customers learning to use the Monitor the overall performance of the tablet per day
tablets? Do tablet works as expected? paying attention to characteristics such as: screen
touch, battery, time of response
What can we do to have an accurate order Running mock tests of the menu before openning to
service? Are customers receiving the correct ensure ordering system and things as connectivity
order? related themes are functioning right
Recording how much time it takes to the clients to
How can we reduce the waiting time in lobby?
exit the restaurant premises after the checkout (see
What can we do to maintain that reduced waiting
2nd quality standards category) Keep host staff
time?
available for seating new clientele
Criteria Met?

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Survey Questions
Quality Standards
Criteria/Description Evaluation Questions
Evaluation Indicators Survey Question
 Question Answer Options (depends on question type)
Question Type Option #1 Option #2 Option #3
ends on question type)
Option #4 Option #5