Question Text

Edit Question 1 : ____ A manager who is ¬responsible for a specific work project that involves people from various functions and levels of the
organization.
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Edit Question 2 : ____ The cognitive ability to see the organization as a whole and the relationships among its parts.
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Edit Question 3 : ____ Is concerned with monitoring employees’ activities, keeping the organization on track toward meeting its goals and
making corrections as necessary.
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Edit Question 4 : ____ The degree to which the organization achieves a stated goal.
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Edit Question 5 : ____ The amount of resources—raw materials, money, and people—used to produce a desired volume of output.
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Edit Question 6 : ____ A manager who is at the first or second level of the hierarchy and is directly responsible for overseeing a group of
production employees.
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Edit Question 7 : ____ A manager responsible for a department that performs a single functional task, such as finance or marketing.
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Edit Question 8 : ____ A manager responsible for a department that performs a single functional task, such as finance or marketing.
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Edit Question 9 : ____ A manager’s ability to work with and through other people and to work effectively as part of a group.
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Edit Question 10 : ____ A manager’s ability to work with and through other people and to work effectively as part of a group.
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Edit Question 11 : ____ The attainment of organizational goals in an effective and efficient manner through planning, organizing, leading, and
controlling organizational resources.
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Edit Question 12 : ____ A manager who works at the middle level of the organization and is responsible for a major division or department.
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Edit Question 13 : ____ A social entity that is goal directed and deliberately structured.
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Edit Question 14 : ____ The deployment of organizational resources to achieve strategic goals; involves assigning tasks, grouping tasks into
departments, and allocating resources.
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Edit Question 15 : ____ The organization’s ability to attain its goals by using resources in an efficient and effective manner.
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Edit Question 16 : ____ The management function concerned with defining goals for future performance and how to attain them.
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Edit Question 17 : ____A manager who is ¬responsible for a specific work project that involves people from various functions and levels of the
organization.
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Edit Question 18 : ____ A set of expectations for one’s behavior.

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Edit Question 19 : ____ The understanding of and proficiency in the performance of specific tasks.
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Edit Question 20 : ____ A manager who is at the top of the organizational hierarchy and is responsible for the entire organization.
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Edit Question 21 : ____ Identifies important factors in the environment and defines a range of alternative responses to be taken in the case of
emergencies, setbacks, or unexpected conditions.
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Edit Question 22 : ____ An approach where top executives or planning experts work with managers in major divisions or departments to
develop their own goals and plans.
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Edit Question 23 : ____ A desired future state that the ¬organization wants to realize.
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Edit Question 24 : ____ A cross-functional group of people who work together to gain a deep understanding of a specific competitive issue and
offer insight and recommendations for planning.
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Edit Question 25 : ____ An ¬approach that focuses people on the methods and processes used to ¬attain results, rather than on the results
themselves.
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Edit Question 26 : ____ A method whereby managers and employees define goals for every department, project, and person and use them to
monitor subsequent performance.
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Edit Question 27 : ____ An organization’s purpose or reason for existence.

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Edit Question 28 : ____ A broadly stated definition of the organization’s basic business scope and operations that distinguishes it from similar
types of organizations.
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Edit Question 29 : ____ A specific, measurable result that is expected from departments, work groups, and individuals.
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Edit Question 30 : ____ Specifies the action steps toward achieving operational goals and supports tactical activities.
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Edit Question 31 : ____ A blueprint specifying the resource allocations, schedules, and other actions necessary for attaining goals.
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Edit Question 32 : ____ An approach where managers look at trends and discontinuities and imagine possible alternative futures to build a
framework within which unexpected future events can be managed.
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Edit Question 33 : ____ An ongoing plan used to provide guidance for tasks that occur repeatedly in the organization.
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Edit Question 34 : ____ A broad statement of where an organization wants to be in the future. Pertains to the organization as a whole rather than
to specific divisions or departments.
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Edit Question 35 : ____ Action steps by which an organization intends to attain strategic goals.
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Edit Question 36 : ____ A visual representation of the key drivers of an organization’s success, showing the cause-and-effect relationship
among goals and plans.
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Edit Question 37 : ____ A reasonable yet highly ambitious and compelling goal that energizes people and inspires excellence.
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Edit Question 38 : ____ The outcome that major divisions and departments must achieve for an organization to reach its overall goals.
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Edit Question 39 : ____ Designed to help execute major strategic plans and to accomplish a specific part of a company’s strategy.
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Edit Question 40 : ____ A concept developed by the Boston Consulting Group (BCG) that evaluates strategic business units with respect to two
dimensions—¬business growth rate and market share—and classifies them as cash cows, stars, question marks, or dogs.
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Edit Question 41 : ____ Pertains to each business unit or product line within the organization.
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Edit Question 42 : ____ Refers to what sets the organization apart from others and provides it with a distinctive edge in the marketplace.
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Edit Question 43 : ____ Something that the organization does particularly well in comparison to others.
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Edit Question 44 : ____ Pertains to the organization as a whole and the combination of business units and products that make it up.
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Edit Question 45 : ____ Pertains to the organization as a whole and the combination of business units and products that make it up.
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Edit Question 46 : ____ A strategy with which managers aggressively seek efficient facilities, cut costs, and use tight cost controls to be more
efficient than others in the industry.
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Edit Question 47 : ____ The strategy of moving into new lines of business.
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Edit Question 48 : ____ A strategy where managers use either a differentiation or a cost leadership approach, but they concentrate on a specific
regional market or buyer group.
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Edit Question 49 : ____ Pertains to the major functional departments within each business unit, such as manufacturing, marketing, and research
and development.
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Edit Question 50 : ____ A strategy where product design and advertising are standardized throughout the world.
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Edit Question 51 : ____ Means that competition in each country is handled independently, and product design and advertising are modified to
suit the specific needs of individual countries.
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Edit Question 52 : ____Pertains to the mix of SBUs and product lines that fit together in a logical way to provide synergy and competitive
advantage.
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Edit Question 53 : ____ Works within the legal-political framework to influence companies to behave in socially responsible ways.
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Edit Question 54 : ____ Moving into a new business that is related to the corporation’s existing business activities.
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Edit Question 55 : ____ A division of the organization that has a unique business, mission, product or service line, competitors, and markets
relative to other units of the same organization.
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Edit Question 56 : ____ Refers to the set of decisions and actions used to formulate and implement strategies that will provide a competitively
superior fit between an organization and its environment so as to achieve organizational goals.
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Edit Question 57 : ____ A plan of action that describes resource allocation and activities for dealing with the environment, achieving a
competitive advantage, and attaining goals.
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Edit Question 58 : ____ The stage of strategic management that involves the use of managerial and organizational tools to direct resources
toward achieving strategic outcomes.
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Edit Question 59 : ____ The stage of strategic management that includes the planning and decision making that lead to the establishment of the
organization’s goals and a specific strategic plan.
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Edit Question 60 : ____ An audit or careful examination of strengths, weaknesses, opportunities, and threats that affect organizational
performance.
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Edit Question 61 : ____ A strategy that combines global coordination to attain efficiency with local flexibility to meet needs in different
countries.
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Edit Question 62 : ____ Refers to expanding into totally new lines of business.
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Edit Question 63 : ____ A strategy of expanding into businesses that either provide the supplies needed to make products or distribute and sell
the ¬company’s products.
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Edit Question 64 : ____ making model that includes the concepts of bounded rationality and satisficing and describes how managers make
decisions in situations that are characterized by uncertainty and ambiguity.
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Edit Question 65 : ____ A disciplined procedure whereby managers review the results of decisions to evaluate what worked, what didn’t, and
how to do things better.
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Edit Question 66 : ____ A condition in which the goals to be achieved or the problem to be solved is unclear, alternatives are difficult to define,
and information about outcomes is unavailable.
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Edit Question 67 : ____ Means that people have the time and cognitive ability to process only a limited amount of information on which to base
decisions.
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Edit Question 68 : ____ A technique that uses a face-to-face group to spontaneously suggest a broad range of alternatives for making a decision.
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Edit Question 69 : ____ A situation in which all the information the decision maker needs is fully available.
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Edit Question 70 : ____ A decision-making model based on the assumption that managers should make logical decisions that are economically
sensible and in the organization’s best economic interest.
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Edit Question 71 : ____ An informal alliance among managers who support a specific goal or solution.
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Edit Question 72 : ____ The process of identifying problems and opportunities and then resolving them.
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Edit Question 73 : ____ Differences among people with respect to how they perceive problems and make choices.
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Edit Question 74 : ____ An approach that describes how managers actually make decisions, rather than how they should make decisions
according to a theoretical model.
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Edit Question 75 : ____ A person who is ¬assigned the role of challenging the ¬assumptions and assertions made by the group to prevent
premature consensus.
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Edit Question 76 : ____ Brainstorming that takes place in an interactive group over a computer network, rather than meeting face to face.
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Edit Question 77 : ____ Refers to continuing to invest time and money in a decision despite evidence that it is failing.
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Edit Question 78 : ____ A process founded on a commitment to examining potential biases, seeking and examining evidence with rigor, and
making informed and intelligent decisions based on the best available facts and evidence.
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Edit Question 79 : ____ The tendency of people in groups to suppress contrary opinions in a desire for harmony.
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Edit Question 80 : ____ Involves using managerial, administrative, and persuasive abilities to translate a chosen decision alternative into action.
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Edit Question 81 : ____ Involves using managerial, administrative, and persuasive abilities to translate a chosen decision alternative into action.
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Edit Question 82 : ____ An aspect of administrative decision making that refers to a quick comprehension of a decision situation based on past
experience but without conscious thought.
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Edit Question 83 : ____ Means that it defines how a manager should make logical decisions and provides guidelines for reaching an ideal
outcome.
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Edit Question 84 : ____ A situation in which managers see potential organizational accomplishments that exceed current goals.
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Edit Question 85 : ____A situation in which organizational accomplishments have failed to meet established goals.
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Edit Question 86 : ____ A decision made in response to a situation that has ¬occurred often enough to enable managers to develop decision
rules that can be applied in the future.
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Edit Question 87 : ____ The willingness to undertake risk with the opportunity of gaining an increased payoff.
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Edit Question 88 : ____ Refers to choosing the first alternative that satisfies minimal decision criteria, regardless of whether better solutions are
presumed to exist.
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Edit Question 89 : ____ Occurs when managers know which goals they want to achieve, but information about alternatives and future events is
incomplete.
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Edit Question 90 : ____ Means that people with authority and responsibility are subject to reporting and justifying task outcomes to those above
them in the chain of command.
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Edit Question 91 : ____ Means that people with authority and responsibility are subject to reporting and justifying task outcomes to those above
them in the chain of command.
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Edit Question 92 : ____ The formal and legitimate right of a manager to make decisions, issue orders, and allocate resources to achieve
outcomes desired by the organization.
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Edit Question 93 : ____ Means that decision ¬authority is located near top organization levels.
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Edit Question 94 : ____ An unbroken line of authority that links all individuals in the organization and specifies who ¬reports to whom.
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Edit Question 95 : ____ A joint effort between people from two or more departments to produce outcomes that meet a common goal or shared
purpose.
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Edit Question 96 : ____ Involves mechanization of the entire workflow and nonstop production, such as in chemical plants or petroleum
refineries.
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Edit Question 97 : ____ The managerial task of adjusting and synchronizing the diverse activities among different individuals and departments.
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Edit Question 98 : ____ A group of employees from various functional ¬departments that meet as a team to ¬resolve mutual problems.
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Edit Question 99 : ____ Means that decision authority is pushed down to lower organization levels.
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Edit Question 100 : ____ When managers transfer authority and responsibility to positions below them in the hierarchy.
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Edit Question 101 : ____ The basis for grouping individual positions into ¬departments and departments into the total organization.
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Edit Question 102 : ____ An organizational structure that groups employees and departments based on similar organizational outputs (products
or services), such that each division has a mix of functional skills and tasks.
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Edit Question 103 : ____ An organizational structure characterized by an overall broad span of management and relatively few hierarchical
levels.
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Edit Question 104 : ____ An organizational structure in which activities are grouped together by common function from the bottom to the top of
the organization.
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Edit Question 105 : ____ The formal power to direct and control immediate subordinates.
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Edit Question 106 : ____ Characterized by long production runs to manufacture a large volume of products with the same specifications.
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Edit Question 107 : ____ A structural approach that uses both functional and divisional chains of command simultaneously, in the same part of
the organization.
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Edit Question 108 : ____ A functional or product supervisor responsible for one side of the matrix.
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Edit Question 109 : ____ An approach in which a manufacturing company uses outside suppliers to provide large chunks of a product such as
an automobile, which are then assembled into a final product by a few employees.
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Edit Question 110 : ____ A visual representation of an organization’s structure.

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Edit Question 111 : ____ The framework in which an organization defines how tasks are divided, resources are deployed, and departments are
coordinated.
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Edit Question 112 : ____ A group of employees from all functional areas permanently assigned to focus on a specific task or activity.
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Edit Question 113 : ____ The radical redesign of business processes to achieve dramatic improvements in cost, quality, service, and speed.
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Edit Question 114 : ____ Frequent horizontal coordination and communication carried out through ongoing relationships of shared goals, shared
knowledge, and mutual respect.
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Edit Question 115 : ____ The duty to perform the task or activity that one has been assigned.
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Edit Question 116 : ____ An organization that produces nonphysical outputs that require customer involvement and cannot be stored in
inventory.
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Edit Question 117 : ____ Characterized by intangible outputs and direct contact between employees and customers.
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Edit Question 118 : ____ A type of manufacturing technology that involves the production of goods in batches of one or a few products
designed to customer specification.
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Edit Question 119 : ____ The number of employees reporting to a supervisor. Sometimes called span of control.
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Edit Question 120 : ____ The right to advise, counsel, and recommend in the manager’s area of expertise.
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Edit Question 121 : ____ An organizational structure characterized by an overall narrow span of management and a relatively large number of
hierarchical levels.
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Edit Question 122 : ____ A structure in which an entire organization is made up of horizontal teams that coordinate their activities and work
directly with customers to accomplish organizational goals.
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Edit Question 123 : ____ In a matrix structure, the person who oversees both the product and the functional chains of command and is
responsible for the entire matrix.
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Edit Question 124 : ____ An organizational structure in which the organization subcontracts most of its major functions to separate companies
and coordinates their activities from a small headquarters organization.
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Edit Question 125 : ____ The degree to which organizational tasks are subdivided into individual jobs. Sometimes called division of labor.
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Edit Question 126 : ____ Incorporating structures and processes that are ¬appropriate for both the creative impulse and the systematic
implementation of innovations.
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Edit Question 127 : ____ An organization development (OD) specialist who contracts with an organization to help managers facilitate change.
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Edit Question 128 : ____ The “intervention” stage of organization development (OD), when change agents teach people new behaviors and
skills and guide them in using them in the workplace.
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Edit Question 129 : ____ The generation of novel ideas that may meet perceived needs or respond to opportunities for the organization.
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Edit Question 130 : ____ A major shift in the norms, values, and mindset of an entire organization.
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Edit Question 131 : ____ Innovations in products, services, or processes that radically change competition in an industry, such as the advent of
streaming video or e-books.
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Edit Question 132 : ____ A technique for determining which forces drive a proposed change and which forces restrain it.
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Edit Question 133 : ____ Means that several departments, such as marketing, research, and manufacturing, work closely together to develop
new products.
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Edit Question 134 : ____ A person who sees the need for change and is passionately ¬committed to making it happen.
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Edit Question 135 : ____ An organizational program that provides a safe harbor where employees can generate and develop ideas without
interference from company bureaucracy or politics.
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Edit Question 136 : ____ The goods the organization keeps on hand for use in the production process up to the point of selling the final products
to customers.
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Edit Question 137 : ____ An inventory control system that schedules materials to arrive precisely when they are needed on a production line.
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Edit Question 138 : ____ An organization development (OD) approach that brings together people from different parts of the organization (and
often including outside stakeholders) to discuss problems or opportunities and plan for change.
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Edit Question 139 : ____ A disparity between actual and desired performance.
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Edit Question 140 : ____ A unit separate from the mainstream organization that is responsible for initiating and developing innovations.
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Edit Question 141 : ____ A process where people search for and commercialize ¬innovative ideas beyond the boundaries of the organization.
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Edit Question 142 : ____ A planned, systematic process of change that uses behavioral science techniques to improve an organization’s health
and effectiveness through its ability to cope with environmental changes, improve internal relationships, and increase learning and problem-
solving capabilities.
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Edit Question 143 : ____ The adoption of a new idea or behavior by an organization.
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Edit Question 144 : ____ A change in the attitudes and behaviors of a few employees.
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Edit Question 145 : ____ A change in an organization’s products or services, such as the Whirlpool two-oven range or the ¬Amazon Kindle
Fire.
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Edit Question 146 : ____ The stage of organization development (OD) where people have incorporated new values, attitudes, and behaviors into
their everyday work and the changes become institutionalized in the culture.
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Edit Question 147 : ____ A separate informal, highly autonomous, and often secretive group that focuses on breakthrough ideas.
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Edit Question 148 : ____ Where organization development (OD) change agents survey employees to gather their opinions regarding corporate
values, leadership, participation, cohesiveness, and other aspects of the organization, then meet with small groups to share the results and
brainstorm solutions to problems identified by the results.
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Edit Question 149 : ____ An organization development (OD) intervention that enhances cohesiveness by helping groups of people learn to work
together as a team.
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Edit Question 150 : ____ A change in production processes—how an organization does its work.
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Edit Question 151 : ____ A change in production processes—how an organization does its work.
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Edit Question 152 : ____ Uses multiple raters, including self-rating, to appraise employee performance and guide development.
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Edit Question 153 : ____ Requires that employers take positive steps to guarantee equal employment opportunities for people within protected
groups.
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Edit Question 154 : ____ A selection device that collects information about the applicant's education, previous work experience, and other
background characteristics.
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Edit Question 155 : ____ Used to select individuals with high managerial potential based on their performance on a series of simulated
managerial tasks.
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Edit Question 156 : ____ A performance evaluation technique that relates an employee's performance to specific job-related incidents.
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Edit Question 157 : ____ All monetary payments and all nonmonetary goods or benefits used to reward employees.
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Edit Question 158 : ____ All monetary payments and all nonmonetary goods or benefits used to reward employees.
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Edit Question 159 : ____ A person who works for an organization, but not on a permanent or full-time basis, including temporary placements,
independent contractors, freelancers, and part-time employees.
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Edit Question 160 : ____ An in-house training and development facility that offers broad-based learning opportunities for employees.
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Edit Question 161 : ____ Making hiring and promotion decisions based on criteria that are not job-relevant. (2) When someone acts out their
negative attitudes toward people who are the targets of their prejudice.
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Edit Question 162 : ____ Any business that takes place by digital processes over a computer ¬network rather than in physical space.
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Edit Question 163 : ____ An interview conducted with departing employees to determine reasons for their departure and learn about potential
problems in the organization.
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Edit Question 164 : ____ An interview conducted with departing employees to determine reasons for their departure and learn about potential
problems in the organization.
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Edit Question 165 : ____ Occurs when a manager gives an employee the same rating on all dimensions of the job, even though performance
may be good on some dimensions and poor on others.
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Edit Question 166 : ____ The economic value of the combined knowledge, experience, skills, and capabilities of employees.
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Edit Question 167 : ____The design and application of formal systems to ensure the effective and efficient use of human talent to accomplish
organization goals.
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Edit Question 168 : ____ The forecasting of human resource needs and the projected matching of individuals with anticipated job vacancies.
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Edit Question 169 : ____ The systematic process of gathering and interpreting information about the essential duties, tasks, and responsibilities
of a job.
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Edit Question 170 : ____ A concise summary of the specific tasks and responsibilities of a position.
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Edit Question 171 : ____ The process of determining the value of jobs within an organization through an examination of job content.
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Edit Question 172 : ____ Outlines the knowledge, skills, education, physical abilities, and other characteristics needed to ¬perform a specific
job adequately.
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Edit Question 173 : ____ A human resources approach in which the organization and the individual attempt to match each other's needs,
interests, and values.
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Edit Question 174 : ____ An interview where the interviewer asks broad, open-ended questions and permits the applicant to talk freely with
minimal interruption, in an attempt to bring to light information, attitudes, and behavioral characteristics that might be concealed when
answering structured questions.
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Edit Question 175 : ____ A process in which an experienced employee is asked to teach a new employee how to perform job duties.
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Edit Question 176 : ____ An interview in which the candidate meets with several interviewers who take turns asking questions.
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Edit Question 177 : ____ Tying at least a portion of compensation to employee effort and performance. Also called incentive pay.
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Edit Question 178 : ____ The process of observing and evaluating an employee's performance, recording the assessment, and providing
feedback.
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Edit Question 179 : ____ Gives applicants all pertinent and realistic information, both positive and negative, about a job and the organization.
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Edit Question 180 : ____ Activities or practices that define the desired characteristics of ¬applicants for specific jobs. Sometimes called talent
acquisition.
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Edit Question 181 : ____ Reducing the company's workforce intentionally to the point where the number of employees is deemed right for the
company's current situation. Also called downsizing.
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Edit Question 182 : ____ The process of assessing the skills, abilities, and other attributes of applicants in an attempt to determine the fit
between the job and each applicant's characteristics.
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Edit Question 183 : ____ Using social media tools to network and learn informally.
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Edit Question 184 : ____ A performance evaluation error that occurs when a manager places an employee into a class or category based on one
or a few traits or characteristics.
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Edit Question 185 : ____ An interview that uses a set of standardized questions that are asked of every applicant so comparisons can be made
easily.
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Edit Question 186 : ____ Using computers and telecommunications equipment to perform work from home or another remote location.
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Edit Question 187 : ____ A survey that shows what other organizations pay ¬incumbents in jobs that match a sample of key jobs selected by the
organization.
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Edit Question 188 : ____ A test given to applicants for frontline positions to evaluate their performance in completing simulated tasks that are a
part of the job.
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Edit Question 189 : ____ The ability to ¬interact effectively with people of different cultures.
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Edit Question 190 : ____ All the ways in which employees differ.
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Edit Question 191 : ____ Achieved when a manager creates a heterogeneous team made up of individuals with diverse backgrounds and skill
sets.
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Edit Question 192 : ____ Achieved when a manager creates a heterogeneous team made up of individuals with diverse backgrounds and skill
sets.
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Edit Question 193 : ____ The belief that groups and cultures are inherently equal.
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Edit Question 194 : ____ An invisible barrier that separates women and minorities from senior management positions.
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Edit Question 195 : ____ The degree to which an ¬employee feels like an esteemed member of a group in which his or her uniqueness is highly
appreciated.
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Edit Question 196 : ____ Creating a climate in which the potential advantages of diversity for organizational performance are maximized while
the potential disadvantages are minimized.
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Edit Question 197 : ____ A higher-ranking senior member of the organization who is committed to providing upward mobility and support to a
protégé’s professional career.
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Edit Question 198 : ____ A culture that accepts only one way of doing things and one set of values and beliefs.
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Edit Question 199 : ____ A team that is made up of members from diverse national, racial, ethnic, and cultural backgrounds.
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Edit Question 200 : ____ An environment in which the organization accommodates several subcultures, including employees who would
otherwise feel isolated and ignored.
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Edit Question 201 : ____ The tendency to view people who are different as being deficient.
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Edit Question 202 : ____ threat Occurs when a person who, when engaged in a task, is aware of a stereotype about his or her identity group
suggesting that he or she will not perform well on that task.
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Edit Question 203 : ____ A cognitive and affective ¬evaluation that predisposes a person to act in a certain way.
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Edit Question 204 : ____ The belief that power and status differences should exist within an organization.
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Edit Question 205 : ____ Dimensions that describe an individual’s extroversion, agreeableness, conscientiousness, emotional stability, and
openness to experience.
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Edit Question 206 : ____ Dimensions that describe an individual’s extroversion, agreeableness, conscientiousness, emotional stability, and
openness to experience.
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Edit Question 207 : ____ A psychological discomfort that occurs when two attitudes or an attitude and a behavior conflict.
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Edit Question 208 : ____ A mental state that arises spontaneously rather than through conscious effort and is often accompanied by
physiological changes.
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Edit Question 209 : ____ A ¬tendency to underestimate the influence of external factors on another person’s accomplishments and to
overestimate the influence of internal factors.
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Edit Question 210 : ____ A positive attitude ¬toward one’s job.

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Edit Question 211 : ____ Defines whether an individual places the primary responsibility for his successes and failures within himself or on
outside forces.
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Edit Question 212 : ____ A tendency to direct one’s behavior toward the acquisition of power and the manipulation of other people for personal
gain.
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Edit Question 213 : ____ A tendency to direct one’s behavior toward the acquisition of power and the manipulation of other people for personal
gain.
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Edit Question 214 : ____ Work behavior that goes beyond job requirements and contributes as needed to the organization’s success.
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Edit Question 215 : ____ Loyalty to and engagement with one’s work organization.
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Edit Question 216 : ____ The cognitive process that people use to make sense out of the environment by selecting, organizing, and interpreting
information.
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Edit Question 217 : ____ An error in perceptual judgment that results from inaccuracies in any part of the perception process.
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Edit Question 218 : ____The set of characteristics that underlie a relatively stable pattern of behavior in response to ideas, objects, or people in
the environment.
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Edit Question 219 : ____ Uncertainty about what behaviors are expected of a person in a particular role.
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Edit Question 220 : ____ Uncertainty about what behaviors are expected of a person in a particular role.
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Edit Question 221 : ____ Incompatible demands of different roles, such as the demands of a manager’s superiors conflicting with those of the
manager’s subordinates.
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Edit Question 222 : ____ Being conscious of the internal aspects of one’s nature, such as personality traits, beliefs, emotions, attitudes, and
perceptions, and appreciating how your patterns affect other people.
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Edit Question 223 : ____ General assurance in one’s own ideas, judgment, and capabilities.
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Edit Question 224 : ____ An individual’s strong belief that he or she can successfully ¬accomplish a specific task or outcome.
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Edit Question 225 : ____ The ability to engage in self-regulating thoughts and behavior to accomplish all your tasks and handle difficult or
challenging situations.
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Edit Question 226 : ____ The tendency to overestimate the contribution of internal factors to one’s successes and the contribution of external
factors to one’s failures.
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Edit Question 227 : ____ A physiological and emotional response to stimuli that place physical or psychological demands on an individual and
create uncertainty and lack of personal control when important outcomes are at stake.
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Edit Question 228 : ____ Behavior characterized by extreme competitiveness, impatience, aggressiveness, and devotion to work.
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Edit Question 229 : ____ A behavior pattern that reflects few of the Type A characteristics and includes a more balanced, relaxed ¬approach to
life.
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Edit Question 230 : ____ A person who is an independent, critical thinker but is ¬passive in the organization.
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Edit Question 231 : ____ Leadership by individuals who know and understand themselves, who espouse and act consistent with higher-order
ethical values, and who empower and ¬inspire others with their openness and authenticity.
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Edit Question 232 : ____ A leader who has the ability to inspire and motivate people to transcend their expected ¬performance, even to the
point of personal sacrifice.
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Edit Question 233 : ____ Power that stems from the authority to punish or recommend punishment.
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Edit Question 234 : ____ A follower who participates actively in the organization but does not use critical thinking skills.
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Edit Question 235 : ____ Describes the extent to which a leader is sensitive to subordinates, respects their ideas and feelings, and establishes
mutual trust.
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Edit Question 236 : ____ Describes the extent to which a leader is sensitive to subordinates, respects their ideas and feelings, and establishes
mutual trust.
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Edit Question 237 : ____ Thinking independently and being mindful of the effect of one’s behavior on achieving goals.
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Question Text

Edit Question 238 : ____ A critical, independent thinker who actively participates in the organization.
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Edit Question 239 : ____ Power that results from a leader’s special knowledge or skill in the tasks performed by subordinates.
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Edit Question 240 : ____ Being unpretentious and modest rather than arrogant and prideful.
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Edit Question 241 : ____ The effect a person’s actions have on the attitudes, values, beliefs, or behavior of others.
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Edit Question 242 : ____ Describes the ¬extent to which a leader is task oriented and directs subordinates’ work activities toward goal
accomplishment.
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Edit Question 243 : ____ A leadership style characterized by values such as inclusion, collaboration, relationship building, and caring.
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Edit Question 244 : ____ The ability to influence people toward the attainment of organizational goals.
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Edit Question 245 : ____ A two-dimensional leadership model that measures the leader’s concern for people and concern for production to
categorize the leader in one of five different leadership styles.
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Edit Question 246 : ____Power that stems from a manager’s formal position in an organization and the authority granted by that position.
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Edit Question 247 : ____ A situational variable that counteracts a leadership style and prevents the leader from displaying certain behaviors.
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Edit Question 248 : ____ A person who exhibits neither critical independent thinking nor active participation.
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Edit Question 249 : ____ The potential ability to influence the behavior of others.
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Edit Question 250 : ____ A follower who has qualities of all four follower styles, depending on which fits the prevalent situation.
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Edit Question 251 : ____ Power that results from characteristics that command subordinates’ identification with, respect and admiration for, and
desire to emulate the leader.
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Edit Question 252 : ____ Power that results from the authority to bestow rewards.
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Question Text

Edit Question 253 : ____ A leader who serves others by working to fulfill followers’ needs and goals, as well as to achieve the ¬organization’s
larger mission.
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Edit Question 254 : ____ A leadership model that links the leader’s behavioral style with the readiness level of followers.
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Edit Question 255 : ____ Natural talents and abilities that have been supported and reinforced with learned knowledge and skills.
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Edit Question 256 : ____ A situational variable that makes a leadership style redundant or unnecessary.
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Edit Question 257 : ____Distinguishing personal characteristics, such as intelligence, self-¬confidence, energy, and independence.
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Edit Question 258 : ____ A leader who clarifies subordinates’ roles and task requirements, initiates structure, provides rewards, and displays
consideration for followers.
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Edit Question 259 : ____ A leader distinguished by a special ability to bring about innovation and change by creating an inspiring vision,
shaping values, building relationships, and providing meaning for followers.
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Edit Question 260 : ____ Failing to consider the possibilities beyond what one is told, accepting others’ ideas without thinking.
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Edit Question 261 : ____ An attractive, ideal future that is credible yet not readily attainable.
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Edit Question 262 : ____ Removing an unpleasant consequence once a behavior is improved. Also called negative reinforcement.
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Edit Question 263 : ____ The set of techniques by which reinforcement theory is used to modify human behavior.
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Edit Question 264 : ____Theories that emphasize the needs that motivate people.
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Edit Question 265 : ____ The expectancy that putting effort into a given task will lead to high performance.
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Edit Question 266 : ____ The delegation of power and authority to subordinates in an organization.
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Edit Question 267 : ____ An emotional and mental state in which employees enjoy their work, contribute enthusiastically to meeting goals, and
feel a sense of belonging and commitment to the organization.
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Question Text

Edit Question 268 : ____ When the ratio of one person’s outcomes to inputs equals that of another’s.
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Edit Question 269 : ____ A theory that focuses on individuals’ perceptions of how fairly they are treated relative to others.
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Edit Question 270 : ____ A modification of the needs hierarchy that proposes three categories of needs: existence, relatedness, and growth.
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Edit Question 271 : ____ Proposes that motivation depends on individuals’ expectations about their ability to perform tasks and receive desired
rewards.
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Edit Question 272 : ____ Withholding positive rewards and essentially ignoring undesirable behavior.
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Edit Question 273 : ____ A reward given by another person, such as a manager, ¬including pay increases, promotions, and praise.
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Edit Question 274 : ____A set of theories, including goal-setting theory, equity theory, and expectancy theory, which explains how people
select behaviors with which to meet their needs and determine whether their choices were successful.
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Edit Question 275 : ____ The imposition of an ¬unpleasant outcome following an undesirable behavior.
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Edit Question 276 : ____ Anything that causes a certain behavior to be repeated or inhibited.
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Edit Question 277 : ____ A theory based on the relationship between a given ¬behavior and its consequences.
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Edit Question 278 : ____A theory that proposes that an individual’s motivation can result not just from direct experience of rewards and
punishments but also from thoughts, beliefs, and observations of other people’s behavior.
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Edit Question 279 : ____ A workforce in which people are satisfied, productive, and engaged in creating the future for themselves and their
organization.
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Edit Question 280 : ____ A workforce in which people are satisfied, productive, and engaged in creating the future for themselves and their
organization.
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Edit Question 281 : ____ Learning that occurs when an individual sees others perform certain behaviors and get rewarded for them.
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Edit Question 282 : ____ Altering jobs to increase both the quality of employees’ work ¬experience and their productivity.
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Question Text

Edit Question 283 : ____ Altering jobs to increase both the quality of employees’ work ¬experience and their productivity.
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Edit Question 284 : ____ The amount of information that can be transmitted during a communication episode.
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Edit Question 285 : ____ The process by which information is exchanged and understood by two or more people.
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Edit Question 286 : ____ To read symbols to interpret the meaning of a message.
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Edit Question 287 : ____ Messages sent from top management down to subordinates.
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Edit Question 288 : ____ To select symbols with which to compose a message.
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Edit Question 289 : ____ Occurs when the receiver responds to the sender’s communication with a return message.
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Edit Question 290 : ____ A system that carries workplace gossip, a dominant force in ¬organization communication when formal channels are
not functioning effectively.
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Edit Question 291 : ____ The lateral or diagonal exchange of messages among peers or coworkers and includes team communication.
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Edit Question 292 : ____ The skill of grasping both facts and feelings to interpret a message’s genuine meaning.
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Edit Question 293 : ____ The tangible formulation of an idea to be sent to the employee.
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Edit Question 294 : ____ Communicating through actions, gestures, facial expressions, and behavior rather than through words.
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Edit Question 295 : ____ Sharing all types of information throughout the organization and across functional and hierarchical boundaries.
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Edit Question 296 : ____ Channels that exist outside formally authorized channels and connect people across boundaries for sharing
information and accomplishing tasks.
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Edit Question 297 : ____The acquisition and cultivation of personal relationships that cross departmental, hierarchical, and even organizational
boundaries.
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Question Text

Edit Question 298 : ____A group of Internet-based applications that allow the creation and exchange of user-generated content.
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Edit Question 299 : ____ Using peer-to-peer communication channels to interact in an online community, sharing personal and professional
information, ideas, and opinions.
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Edit Question 300 : ____ Dialogue across boundaries and hierarchical levels about the team or organization’s vision, critical strategic themes,
and the values that help achieve important goals.
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Edit Question 301 : ____ Messages that flow from the lower to the higher levels in the organization’s hierarchy.
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Edit Question 302 : ____ The stage during which members of temporary teams prepare for the team’s disbanding.
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Edit Question 303 : ____ Antagonistic interaction in which one party attempts to block the intentions or goals of another.
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Edit Question 304 : ____ A competitive and adversarial approach in which each party strives to get as much as it can, usually at the expense of
the other party.
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Edit Question 305 : ____ The stage of team development involving a period of orientation and getting acquainted.
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Edit Question 306 : ____ A team composed of a manager and his or her subordinates in the formal chain of command.
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Edit Question 307 : ____ A group made up of ¬employees who come from different countries and whose activities span ¬multiple countries.
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Edit Question 308 : ____ Software that works on a computer network or the Internet to facilitate information sharing, collaborative work, and
group decision making.
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Edit Question 309 : ____ A collaborative approach that is based on a win-win assumption, whereby the parties want to come up with a creative
solution that benefits both sides of the conflict.
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Edit Question 310 : ____ An organization that produces physical goods.

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Edit Question 311 : ____ An organization that produces physical goods.

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Question Text

Edit Question 312 : ____ A conflict management strategy whereby people engage in give-and-take discussions and consider various alternatives
to reach a joint decision that is acceptable to both parties.
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Edit Question 313 : ____ The stage of development in which conflicts are resolved and team harmony and unity emerge.
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Edit Question 314 : ____ The stage of development in which team members focus on problem solving and accomplishing the team’s assigned
task.
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Edit Question 315 : ____ Conflict that results from interpersonal incompatibility that creates tension and personal animosity among people.
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Edit Question 316 : ____ A team that consists of multiskilled employees who rotate jobs to produce an entire product or service, often led by an
elected team member.
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Edit Question 317 : ____ An entrepreneurial leader who is committed to both good business and changing the world for the better.
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Edit Question 318 : ____ A team role in which an individual provides support for team members’ emotional needs and helps strengthen social
unity.
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Edit Question 319 : ____ A team role in which an individual provides support for team members’ emotional needs and helps strengthen social
unity.
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Edit Question 320 : ____Conflict that results from disagreements about the goals to be achieved or the content of the tasks to be performed.
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Edit Question 321 : ____ A team role in which an individual devotes personal time and energy to helping the team accomplish its activities and
reach its goal.
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Edit Question 322 : ____ A unit of two or more people who interact and coordinate their work to accomplish a goal to which they are
committed and hold themselves mutually accountable.
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Edit Question 323 : ____ The extent to which team members are attracted to the team and motivated to remain a part of it.
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Edit Question 324 : ____ The extent to which team members are attracted to the team and motivated to remain a part of it.
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Edit Question 325 : ____ An informal standard of conduct that is shared by team members and guides their behavior.
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Question Text

Edit Question 326 : ____ A team made up of members who are geographically or organizationally dispersed, rarely meet face to face, and
interact to accomplish their work primarily using advanced information and telecommunications technologies.
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Edit Question 327 : ____ Measures the organization’s internal performance with respect to key activities defined by management.
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Edit Question 328 : ____ Shows the firm’s financial position with respect to assets and liabilities at a specific point in time.
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Edit Question 329 : ____] A comprehensive management control system that balances traditional financial measures with measures of customer
service, internal business processes, and the organization’s capacity for learning and growth.
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Edit Question 330 : ____ The continuous process of measuring products, services, and practices against major competitors or industry leaders.
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Edit Question 331 : ____ Involves lower-level managers anticipating their department’s budget needs and passing them up to top management
for approval.
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Edit Question 332 : ____ A budget that plans and reports investments in major assets to be depreciated over several years.
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Edit Question 333 : ____ A budget that estimates receipts and expenditures of money on a daily or weekly basis to ensure that an organization
has sufficient cash to meet its obligations.
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Edit Question 334 : ____ The implementation of a large number of small, incremental improvements in all areas of the organization on an
ongoing basis. Also called kaizen.
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Edit Question 335 : ____ The implementation of a large number of small, incremental improvements in all areas of the organization on an
ongoing basis. Also called kaizen.
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Edit Question 336 : ____ A situation where the organization fosters compliance with organizational goals through the use of organizational
culture, group norms, and a focus on goals rather than rules and procedures.
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Edit Question 337 : ____ A budget that outlines the anticipated and actual expenses for a responsibility center.
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Edit Question 338 : ____ Involves monitoring and influencing employee behavior through the use of rules, policies, hierarchy of authority,
written documentation, reward systems, and other formal mechanisms.
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Edit Question 339 : ____ Summarizes the firm’s financial performance for a given time interval.
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Question Text

Edit Question 340 : ____ Represent an international consensus of what constitutes effective quality management as outlined by the International
Organization for Standardization (ISO).
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Edit Question 341 : ____ Indicates the organization’s ability to meet its current debt obligations.
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Edit Question 342 : ____Allows employees to see for themselves the financial condition of the organization and encourages them to think and
act like business owners.
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Edit Question 343 : ____ The systematic process through which managers regulate organizational activities to meet planned goals and standards
of performance.
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Edit Question 344 : ____ Describes the firm’s profits relative to a source of profits, such as sales or assets.
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Edit Question 345 : ____ A total quality management (TQM) technique that involves a group of 6 to 12 volunteer employees who meet
regularly to discuss and solve problems affecting the quality of their work.
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Edit Question 346 : ____ Involves assigning dedicated personnel within a particular functional area of the business to identify opportunities for
quality improvements throughout the work process.
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Edit Question 347 : ____ Any organizational department or unit under the supervision of a single person who is responsible for its activity.
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Edit Question 348 : ____ Any organizational department or unit under the supervision of a single person who is responsible for its activity.
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Edit Question 349 : ____ A quality control approach that emphasizes a relentless pursuit of higher quality and lower costs.
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Edit Question 350 : ____ Means that the budgeted amounts for the coming year are literally imposed on middle- and lower-level managers.
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Edit Question 351 : ____An approach to planning and decision making that ¬requires a complete justification for every line item in a budget,
instead of carrying forward a prior budget and ¬applying a percentage change.
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Edit Question 352 : 4. According to the text, human behavior falls into the three categories of
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