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ZENITH International Journal of Multidisciplinary Research ______________ISSN 2231-5780

Vol.5 (6), JUNE (2015)


Online available at zenithresearch.org.in

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WEB REFERENCES:
1. http://www.businessdictionary.com/definition/customer-satisfaction-survey.html
2. http://blog.clientheartbeat.com/why-customer-satisfaction-is-important/
3. http://lexicon.ft.com/Term?term=customer-satisfaction
4. http://www.dho.edu.tr/sayfalar/02_Akademik/Egitim_Programlari/Deniz_Bilimleri_Enstitus
u/Dergi/044_Emrah_Cengiz.pdf
5. http://www.rpgroup.org/system/files/An%20Overview%20of%20Customer%20Satisfaction
%20Models.pdf

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