PROPOSAL

THE IMPACT OF TECHNOLOGY INNOVATION ON ORGANIZATIONAL

PERFORMANCE

1.1 BACKGROUND OF THE STUDY

The word technology is from the Greek word tekene e.g. technology which means an art or
skill and logic, it means an area of knowledge or study.
Technology is an interaction of knowledge, skill and social organization. It describe the
things or product of our modern society, which are but in the result of human endeavor
and complex organization of a society which developed long side technology advance. New
technology has a considerable influence on society, increase work capacity through the use
of machine and tools significantly changing the pattern of low work and leisure time and has
gone a long way in improving workers performance. The benefit comes through
computerization and introduction of information technology.
According to Luna (1994) the earlier use of technology is the united states was found in a
hazard university course on the application of the science to the useful art in 1816.
The 1832 encyclopedia American defines technology as principles, processes and
nomenclature.
Ever since that time there has been debate as to the identity of technology from a historical
perspective philosophers of technology agree that two phases of technology can be seen
the craft phase and that modern scientist phase. However to a philosopher of modern
technology, although scientist is a unique structure of thinking not merely applied sciences,
the impact of technology on organizational growth demand on environment influence,
which include technology being similar to a specific job, the available skill, motivation
targeted output and operational methods among other.

1.2 STATEMENT OF THE PROBLEM

1. The problem organizational growth are basically problems with people in the
organizational because mangers achieve organizational efficiency mainly through
technology which enables the subordinate to understand the supervisor.
2. The on-line, real time computer internet technology, telegrams, telephone, cellphone,
machines like typewriting machine, photocopying machine, as well as electricity
technology access enhance performance but when the system fails it turns out
frustrating the workers.
3. Inadequate training and specialization concerning new technology is another problem
that faces organizational growth due to the fact that majority of the workers do not
undergo training on how to use modern technology, for instance, in the area of
 computer operation, type-writing machine operator, photocopying machine, telegram
etc. A worker who does not undergo the training on how to use or operate them cannot
perform well with them.
1.3 OBJECTIVE OF THE STUDY

The objective of the study is to ascertain the level of technology practiveness in united
parcel service and its impact on the organization. In the delivery and satisfactory of
quality service to their customer, the objective of the study include:
1. The determine the steps taken by the organization in preparing workers for
technology changes.
2. To find out how the introduction of modern system to work performance has
affected staff, morals and commitment.
3. To establish the extent of utilization if online real-time package tracking system in
service delivery.
1.4 RESEARCH QUESTION

1. Has the use of technology in business transaction been accepted as means of

improving organizational growth?
2. Has technology has any impact on organizational growth?
3. Does management failure prepare workers for technological changes hinder the
worker use of technology?
1.5 RESEARCH HYPOTHESIS
The hypotheses for the study were analyzed using correlation, regression analysis, t-test and
analysis of variance.
Hypothesis 1 was analyzed using multiple regression
Hypothesis 2 and 3 were tested with Pearson’s Correlation
Hypothesis 4 was analyzed using Analysis of Variance (ANOVA)
1.6 SIGNIFICANCE OF THE STUDY

Many benefit are to be derived from this study impact of organizational growth.
1. The desired precision required in exercising quick delivery of parcel which invariably
affect the supply chain if the other firms is achieved for example, the online real time
communication is the service of ups.
2. Tracking of parcel in transit and locating misdirected items through tracing mechanisms
internet communication services.
3. Through the impact of technology, government derives great benefit through improved
economy in terms of checking the amount of money in circulation as well as in terms of
 sending and receiving of information either through computer browsing through mail or
telegram etc.
4. Technology is a serious term to watch in industrial growth; according to minor T.B
structural changes occur largely to response to shifts in their nature environment or
technology of the organization. Among this factors which almost force organizational
changes, two have been studied extensively.
a. To Advent of automation and the introduction of computers into many spheres
of company operation.
b. The fact that cooperate growth either through internet expansion or through
acquisition exist a complex interaction among people. Value structure
technological size and organizational structure when leads to this research. In
this research people are expected to benefit a lot on how to use technology
enables easy business transaction and quick retrieval of information in the office
which enables employee perform better which turn improve the organization
productivity and growth.