0424 626 151 | d_manassieva@hotmail.

com

Curriculum Vitae | Dimitrinka Manassieva

Australian citizen
Associate Member of HIMAA

PROFESSIONAL PROFILE
 A mature, responsible individual who works well in a team and uses her own initiative.
 Experience of working in a busy environment, delivering analytical solutions, information, guidance
and advice to internal and external bodies.
 Experience of work in acute, community, mental and primary health care. I have an open mind, am
ready to learn, and work to high standards.

KEY SKILLS
 Strong analytical and numerical skills - experience of analysing large volumes of complex data, ability
to spot trends, a good eye for detail; extensive knowledge and use of data analysis tools
 Strong IM&T - proficiency in Excel, Access, PowerPoint, SQL: Oracle and MS SQL Server; experience in
Power BI, Business Objects, Crystal Reports, Ardentia NetQuery, NetMetrics and NetInform, LogiXML
and some knowledge of SSRS. Previous experience with MapInfo. Trained in Data Modelling for Qlik
Sense and have developed an application for the National Health Co-op. Trained in InDesign.
 Leadership and management - over 10 years’ experience in supervision, team management, staff
appraisals and professional development; managed team of 7, as well as contractors. Achieved the
transformation of the Dudley & Walsall Mental Health Trust Informatics function from basic collection
and processing to the use of a data warehouse and SQL Server base reports, including interactive and
graphical interfaces
 Strong interpersonal skills - able to communicate across a wide range of staff levels, as well as external
bodies, system providers, contractors; member of the extended senior management executive team
and other clinical and corporate groups; involvement on a national level in the UK Mental Health
Minimum Dataset and the regional and national Mental Health Payment by Result project. Member of
the Primary Health Insights Data Community of Practice, member of the NSW and ACT data network.
 Languages - my native Bulgarian, fluent in English, good knowledge of French and Russian

TERTIARY EDUCATION
 1997-2001 Class 1, BSc (Hons) in Computer Science and Information Management – Major in
Business Information Technology, University of Central England in Birmingham, UK
 1979-80 Post graduate course in Arabic: Damascus Institute for Foreign Graduates, Syria
 1975-79 BA (Hons): Arabic Language and Studies; English, Russian. Sofia University, Bulgaria.
Graduation in 1981

INDUSTRY TRAINING COURSES

 18-19 Dec 2018 InDesign
 8-10 Mar 2017 Data Modelling for QlikSense - Wizard Corporate Training
 2009-2015 Management and leadership training
 2013 SSRS - basic course, provided by the Trust's Data Warehouse provider
 June 2011 LogiXML 2-day course
 Aug-Sep 2008 Ardentia: Cassius NetQuery Developer, Cassius NetMetrics Developer, Cassius
NetInform Developer - 1-day courses
 4-5 Jan 2007 Querying MS SQL 2000 with Transact SQL
 Dec 2006 Crystal Reports v 11: Report Design I and II
 Jul 2003 Excel 2000 Expert, Informatics Group, Birmingham
  Jul 2003 MapInfo v 6, GDC
 2001 A suite of courses for senior managers
 Sep 1999 Business Objects course, Plan B Group, Manchester
 Sep 1999 SPSS Healthcare Analysis workshop, Coventry

EMPLOYMENT HISTORY

Apr 2018 - | Capital Health Network PHN, Canberra

Data Analyst (part-time)

 Set up an information provision service for the Population Health team

 Provide reports to support the work of managers and clinicians through establishing a suite of relevant
reports
 Provide data to support Department of Health submissions and Board reports

Key Achievements
 Analysed the Mental Health services submissions of Mental Health Dataset to provide insight into the
quality of commissioned providers
 Analysed the Psychological Therapies waiting list characteristics to help identify areas of good practice
and potential provider issues
 Created feedback reports to GP practices, based on their submitted data, on behalf of the Practice
Improvement Team
 Created a Mental Health dashboard to monitor selected indicators
 Created a repository of data and summarised national reports to support needs assessment and other
commissioning and program evaluation analysis
 Led the data streams of the Health-Health and Adult Mental Health Centre set-up projects. Guided
the data provider through the relevant specifications and established regular means of reporting to
the Department of Health

Sep 2017 – Feb 2020 | Canteen Australia, Sydney

Data Analyst (part-time)

 Set up an information provision service for the Research and Development team
 Support the work of managers, researchers and clinicians through establishing a suite of relevant
reports
Key Achievements
 Created and managed a series of reports to monitor the performance of the individual division teams
 Provided analysis for the Counselling On-line services performance as part of the six-monthly report to
DoH

Jul 2017 - | Queanbeyan GP Super Clinic, Queanbeyan

Business Information Analyst (part-time)

 Responsible for ensuring the QGPSC has effective reporting solutions accessible to all relevant
members of staff. Deliver customer-focused and quality-assured information within the practice
 Promote and lead on the continuous improvement in the quality of clinical and administrative data
held in the clinical system, Best Practice
 Investigate clinical, administrative and financial data and underlying processes, and recommend
improvements
 Establish a patient recall information system along agreed parameters

Key Achievements
 Analysed and presented a report on the quality of the data held in the practice’s clinical system:
administrative and clinical. All recommendations were accepted
 Developed clinician performance reports based on selected clinical indicators
  Developed a system for the recalls of patients with chronic diseases based on agreed criteria
 Developed reports on the practice performance: activity and financial, with interactive graphs
 Developed finance reports to underpin doctors’ monthly payment allocations

Feb 2016 – May 2017 | National Health Co-Operative, Canberra

Clinical Data Analyst

 Senior responsibility for ensuring the Co-op has effective reporting solutions accessible to all relevant
members of staff. Deliver customer-focused and quality-assured information within the Co-op
 Promote and lead on the continuous improvement in the quality of clinical and administrative data
held in the Co-op’s clinical system, Best Practice
 Advise the Medical Directors and senior management on the Co-op’s performance against clinically
defined and agreed health prevention and improvement indicators
 Provide reports to partner organisations along agreed parameters
 Provide information to support joint projects with external organisations

Key achievements
 Created detailed documentation of the organisation’s clinical system from an information point of
view
 Created a suite of clinical and data quality reports for the Co-op
 Developed a suite of Board reports focusing on activity and patient profiling
 Identified areas for improvement and engaged senior clinicians and clinical administrators to highlight
and take corrective action
 Developed two Qlik Sense applications to model and visualise interactively management and clinical
data

Jan 2009 – Oct 2015 | Dudley & Walsall MH Partnership NHS Trust
Data Warehouse & Information Systems Manager

 Senior responsibility for ensuring the Trust has effective and efficient electronic patient record systems
and an effective data warehouse reporting solution accessible to all members of staff at the Trust.
Deliver customer-focused and quality-assured information services
 Leadership and management responsibility for a team with a high level of technical expertise including
analysts, trainers, coders and system developers. Implement and nurture a culture of empowerment
and act as mentor to staff
 Promote continuous improvement in the Trust's technology and reporting, exploring innovative ways
of delivering information to all staff across the Trust, exploiting the latest technological developments.
Lead the development of the Trust's clinical system training programme.
 Manage the contracts and budgets for the Trust patient record systems and the data warehouse,
including managing relationships with key system providers. Manage relationships with external
partners in commissioning and national bodies, including the Health and Social Care Information
Centre (HSCIC), the Trust Development Authority (TDA) , Monitor, NHS England, Department of Health
 Advise Directors, Heads of service and clinicians on the collection, interpretation and presentation of
data and advise on changes to processes and procedures as directed by the HSCIC, the TDA, Monitor,
NHS England and the Department of Health.
 Work on specific information management and performance projects. Lead the informatics aspect of
the Mental Health Payment by Results project. Lead the project of the Trust's Business Intelligence
Hub to delivery diverse, live integrated information on service, team and staff level.
 Responsible for the delivery of the Trust's Business Intelligence Hub

Key achievements
 Led the initial development of dashboards and score cards for the Trust
  Project initiator and manager of the Trust's Caseload and Care Programme Approach Outcomes
information suites
 Led the informatics strand of the transition from 4 to 1 clinical system
 Carried out the specifications to feed the data from the legacy systems into a newly introduced data
warehouse (including data definitions, mapping and relationships), and managed the testing,
transition and integration of the data from the new clinical system into the data warehouse
 Project managed the DWMHPT Performance and Reporting dashboards
 Identified information gaps and opportunities, and led on relevant projects to supply the information
 Ensured the transition to a suite of live interactive reports and to a Business Intelligence Hub
 Became member of the national Expert User group for the Mental Health Minimum Dataset; actively
supported the development of the dataset on a national level
 Became member of the Extended Management Executive Team for the Trust

Sep 2006 - Jan 2009 | Birmingham & Solihull Mental Health NHS Trust
Senior Information Analyst/Team Leader

 Information service management and development: interpret highly complex national and other
external information requirements across various functional areas and work with service manager to
ensure systems and processes meet the requirements of the NHS, Local Authority, Home Office and
other monitoring bodies
 Information analysis and reporting: carry out complex and specialised data reporting projects to meet
specific corporate requirements; extract, analyse and present detailed and complex information from
a wide range of data sources, including corporate systems, departmental systems, the Trust data
warehouse and external sources; specify and develop reports, applying appropriate analytical,
statistical and presentation techniques to highlight trends, variances and exceptions; produce detailed
requirements specifications, project plans and progress reports for large analysis and data reporting
projects
 Development and maintenance of information resources: develop and maintain local reporting
databases; participate in the maintenance and development of the Trust's data warehouse; plan and
coordinate testing and validation of new information reporting systems and developments in
reporting systems
 Communication and relationships: liaise with technical and non-technical staff at all levels to
understand requirements and present information at a level appropriate to the target audience;
provide technical advice to the IM&T management team on reporting and analysis issues and
contribute to the development of related trust-wide policies and strategy; manage and provide
professional leadership to staff within the information analysis team

Key achievements
 Led on the delivery of monthly dashboards based on the Trust’s data warehouse
 Led on the definition, design and delivery of a library of Crystal Reports
 Introduced working standards and procedures to the team and more efficient ways of working and
cover
 Became the Trust’s representative for the national Mental Health Minimum Dataset Provider group

Jun ’99 – Sep 2006 | Birmingham Dental Hospital, South Birmingham Community Trust
Information & Statistics Manager

 Develop systems and procedures for collecting and retrieving data in conjunction with systems staff.
 Contribute to the development of Dental Hospital and Trust information strategies in consultation
with the Trust’s Information Manager and the Hospital’s Information and Systems team
 Provide information support to Programme Co-ordinators, particularly in relation to the presentation
of user friendly statistics to facilitate management decisions making
  Take a lead role in the use of the Hospital’s data warehouse facility, particularly in the design of
queries and maintenance of the database, and the quality and consistency of data
 Oversee the production of and produce monthly, quarterly and annual Contract and Patient’s Charter
data. Provide early warning of adverse indications and trends to Service Development Manager and
Clinical Director
 Manage, train and professionally develop the Information and Systems Support Officer
 Member of the Clinical Performance Monitoring Group; Data Quality Group

Key achievements
 Developed new ways of analysing the demand for service
 Organised, delivered and quality assured the data for the national Healthcare Resource Group pilot
project for the Dental Outpatient Specialties May-July 2000

Mar ’98-Jun ‘99 |Business Development Unit - Birmingham Heartlands Hospital

Information Officer

 Produce and validate internal and external reports

 Assist the Senior Contracts Information Officer in all routine and ad-hoc information requests
 Participate in the rota for the back-up and maintenance of contracting systems, within agreed
schedules and protocols
 Participate in the analysis and design of new information systems
 Maintenance and development of existing information systems
 Support users of existing systems

Nov ‘95 - Mar ‘98 | Hotel Services - Birmingham Heartlands Hospital

PA to Hotel Services Manager

 Standard PA and administrative duties

 Produce reports for the Department, as well as Finance Department, and deal with ad-hoc information
requests, using the appropriate tools

Key achievements
 Solely responsible for the design and maintenance of databases: monitoring crime incidents, orders
and invoices, staff absences; producing reports
 Solely responsible for the setting up and maintaining spreadsheets: monitoring budget lines, laundry
issues, payment expenses, postal expenses and other spreadsheet work
 Trained staff in computer skills

FURTHER WORK EXPERIENCE

 Can be supplied on request. Includes medical secretary, teaching, contract monitoring,

translation/interpreting positions.