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  • #Read Data

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    jay Wu
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    1. The document discusses preprocessing an airline survey dataset for analysis and prediction of customer satisfaction. Random forest is used for prediction and the four most important predictors are identified. 2. K-means clustering is used to analyze the data, and the elbow method suggests K=2 clusters. A 2D plot is generated to visualize the clusters based on two selected features. 3. The clusters show that older customers are more likely to travel in higher classes, so the document recommends the airline offer different class discounts tailored to different age groups.

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    HW3

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    1. The document discusses preprocessing an airline survey dataset for analysis and prediction of customer satisfaction. Random forest is used for prediction and the four most important predictors are identified. 2. K-means clustering is used to analyze the data, and the elbow method suggests K=2 clusters. A 2D plot is generated to visualize the clusters based on two selected features. 3. The clusters show that older customers are more likely to travel in higher classes, so the document recommends the airline offer different class discounts tailored to different age groups.

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    12 views2 pages

    #Read Data

    Uploaded by

    jay Wu
    1. The document discusses preprocessing an airline survey dataset for analysis and prediction of customer satisfaction. Random forest is used for prediction and the four most important predictors are identified. 2. K-means clustering is used to analyze the data, and the elbow method suggests K=2 clusters. A 2D plot is generated to visualize the clusters based on two selected features. 3. The clusters show that older customers are more likely to travel in higher classes, so the document recommends the airline offer different class discounts tailored to different age groups.

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    of 2

    資料分析前置作業處理

    #Read Data
    air <- read.csv('airline_survey.csv')
    #Remove useless features
    air <- air[,-c(1,2)]
    air[is.na(air)] <- 0
    #Label Encoding
    air$Gender <- as.numeric(factor(air$Gender))
    air$Customer.Type <- as.numeric(factor(air$Customer.Type))
    air$Type.of.Travel <- as.numeric(factor(air$Type.of.Travel))
    air$Class <- as.numeric(factor(air$Class))
    1.第一題
    #Predict satisfaction
    我選擇隨機森林來預測
    air$satisfaction <- factor(air$satisfaction)
    library(randomForest)
    rf <- randomForest(satisfaction ~.,data = air)
    #Evaluation
    importance(rf)
    #查看各個變數的重要度
    varImpPlot(rf,sort = TRUE)
    取大於4000的變數，分別有Online.boarding,inflight.wifi.serivce, Type.of.Travel, Class
    四個
    2.第二題
    我用Kmeans來分析
    library(factoextra)
    fviz_nbclust(air[1:5000,-23],kmeans,method = "wss",k.max = 5)

    我選K=2
    fviz_nbclust(air[1:5000,c(3,5)],kmeans,method = "wss",k.max = 5)
    km <- kmeans(scale(air[1:5000,c(3,5)]),2)
    fviz_cluster(km,data = air[1:5000,c(3,5)],
    palette = c("#00AFBB","#E7B800"),
    geom = "point",
    ellipse.type = "convex",
    ggtheme = theme_bw())

    由資料可知年齡稍長的人搭乘較高等
    艙等的機率得比較大，因此航空公司可以根據不同年齡層有不同艙等的優惠。

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