Akhil Sai Vangala

TechOps Engineer|
akhilvangala44@gmail.com| +91 8688562422

PROFESSIONAL OVERVIEW

Over 4 Years of cumulative IT experience with diversified exposure in supporting, automating, and optimizing
mission critical deployments in Amazon cloud. Experience in leveraging configuration management, CI/CD,
and DevOps processes. Experience on server infrastructure migration, monitoring and securing the
infrastructure and ensuring CI/CD processes in product development. Experience in the Insurance and e-
commerce domain in the areas of Technical Support and Product Support. Excellent communication skills and
active team player in managing aggressive timeframes.

HIGHLIGHTS

● Configured and administered AWS (Amazon Web Services) like EC2 instances, IAM, VPC, RDS, S3, Lambda,
SNS, EBS volumes and snapshots, Route 53, SQS, AMI’s Security Groups, Elastic IP’s (EIP), Auto scaling,
Elastic Load balancing, AWS Cloud Formation and Amazon Cloud watch for different zones in
development, testing and production environments
● Extensive knowledge in the Insurance, e- commerce & Healthcare domains
● Expertise in provisioning the resources using automation tools like Cloud Formation and Ansible to
deployment tools like GIT and Jenkins
● Expertise creating dashboards in CloudWatch for various AWS resources. Displayed various metrics for full-
stack observability. Experience on AWS Identify and Access Management (IAM), Single Sign On (SSO).
● Worked to optimize EBS volumes and EC2 instances and created various VPC’s for various environments.
● Extensive knowledge regarding Devops Deployment, IIS Servers, AWS lambda, S3 bucket, Elastic
Beanstalk and Ec2 instances, ECS
● Experience in AWS Elastic Beanstalk for app deployments and well-versed using AWS Lambda
● Experience in performing Application deployments
● Executed Reporting Applications like Tableau and Splunk for creating the reports used
by the Business
● Possess the ability to work with various AWS APIs which includes adding new features fixing
bugs and deploying it back
● Knowledge regarding SQL, Oracle, and Dynamo DB’s
● Expertise in Monitoring tools: Splunk, Sumologic, Datadog and Rollbar
● Handled DR’s/Change Life cycle/Incident and Problem movement for all the applications
● Performed Application or Infrastructure Management and provided Production Support
● Worked in the post incident review (PIR tool) for production environment
● Hands on experience with Service Now (Support), Cherwell, JIRA and PagerDuty for tracking
the deliverables or issues for the users
● Business Continuity Plan Set up setting up a BCP site from Medford city to San Francisco
city from AWS east to AWS west regions to ensure Applications are stable during DR.
● Set out quality standards for various operational areas, ensuring a high-quality customer
experience while adhering to the SLAs.
● Conducted root-cause analysis and brainstormed preventive measures for repeated escalations.

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 ● Knowledge on Unix and Windows platform
● Worked on Clusters, Application pool for maintaining the Traffic in the Application.

Domains:
● Insurance, E-commerce, and Health care

EDUCATIONAL QUALIFICATION

● Bachelor of Technology (Electronics and Communication Engineering), JNTU Hyderabad – India

PROJECT EXPERIENCE

Pitney Bowes Software Inc August2021-Present

Role: Senior Software Engineer

Responsibilities:
● Owned the production, test and staging environments and made necessary changes as required
● Worked with cross-functional teams to support and understand the business solutions that meets
the needs of our customers
● Evaluated and incorporated new technologies into new and existing frameworks and solutions
as applicable
● Coordinated with various teams and analyzed root cause. Assisted in efficient resolution of all
production issues
● Resolved issues by identifying defects, working through integration issues, and driving forward
solutions to various application performance
● As a Scrum Master – ensure the projects assigned within team are delivered as per priority
● Designed and implemented monitoring solutions using advanced tools like Sumologic, CloudWatch,
and AppDynamics etc.
● Executed Technical Operations including Monitoring, Automation, Network, Cloud, Security,
Release Management and Reliability Engineering
Supported the operational environment that provides the company client facing applications
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and meets the requirements of service availability and recoverability
● Organized and facilitated outage event management activities including outage
status communication, problem determination activities and root cause analysis
● Captured and reported application availability metrics.
● Coordinated, planned, and performed application deployments

Technical Skills: AWS Services (Lambda, Beanstalk, ECS, Route53, EC2), AWS Cloud Formation, Ansible,
Kubernetes (EKS), Jenkins, GIT, Sumologic, Splunk, AppDynamics, Grafana

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Cognizant Technology Solutions April 2018-August2021

Role: Senior Systems Engineer

Responsibilities:
● Provided infrastructure and application maintenance and technical support
● Incident, Problem, Change, Transition management
● Monitored and worked with various AWS APIs which included adding new features fixing
bugs and deploying it back
● Primary tasks involved troubleshooting technical issues within an application and
providing prompt and proper resolution, appropriate escalation of critical incidents,
performing application releases and supporting weekly maintenance activities
● Worked for Application/ Infrastructure Management and Technical Support
● Hands on experience with Cherwell, JIRA, and ServiceNow
● Handled DR Planning and Building Power down activities
● Managed, coordinated, planned, and executed the project
● Tracked and executed tasks in a timely manner
● Coordinated with the testing team for UAT sign off. Trained and mentored the
offshore team
● Hands on experience using Azure services to monitor the messages of the Applications
● Created the alerts, dashboards, and reports as per the Business requirements

Technical Skills: AWS Services (Ec2, Elastic Beanstalk, ECS, Route53, EC2, IAM), Sumologic, Splunk, AWS, Datadog,
Rollbar, SQL, PagerDuty, JIRA, GITHUB, Service Now, Dynamics, Salesforce, IVR, Dynamo DB, Json, Ansible, Python,
JAVA, Linux.