“Citrix Install/Reinstall”

Description of Problem:
1. Customer needs Citrix to be reinstalled or initially installed

Solution:
1. Confirm if Citrix Receiver, or Citrix Workspace is installed.

2. Uninstall Current Version: *** Only If Citrix is currently installed*** If this is a

new PC or has never used Citrix, or M3, Please Skip to Installation Section.
3. Uninstall Current version of Citrix by Opening a run Window (Windows Key + R)
o Type in ‘Appwiz.cpl’
o Click ok.

o Locate Current Version of Citrix Receiver (grey icon) or Citrix Workspace

(blue icon).
o Select it and uninstall.

M3 Enterprising Hospitality Monday, April 18, 2022 Customer Viewable

Phone: 770-297-3347 Email: Techsupport@m3as.com Fax: 770-297-8466
 4. Download Citrix installation file from:
o Windows 8, or 8.1: Receiver 4.9
▪ Go through installation process then proceed to step #14
o Windows 10, and 11: Citrix Workspace app 2204.1 for Windows - Citrix
5. Complete installation.
o Note: Do not check the single sign on box during installation.
o A computer reboot is recommended
o Do not click Add Account on the pop up. Click Finish.

6. Open Chrome or Firefox web browser. (Internet Explorer and Microsoft Edge are
no longer supported) and log into https://connects.m3as.com/
7. Enter credentials.
8. Click on the Accounting Core Icon to launch the program

M3 Enterprising Hospitality Monday, April 18, 2022 Customer Viewable

Phone: 770-297-3347 Email: Techsupport@m3as.com Fax: 770-297-8466
Notes/Addendums:
• ****Note: You may need Administrative credentials for the PC to uninstall
and reinstall Citrix. Please reach out to your IT support team to get these
credentials. ***
• Please only use FireFox, Edge or Chrome as your browsers. Internet
Explorer is not supported nor compatible.

Category:
<Technical> <Connection/Accounting Core will not Open>

M3 Enterprising Hospitality Monday, April 18, 2022 Customer Viewable

Phone: 770-297-3347 Email: Techsupport@m3as.com Fax: 770-297-8466