BUSINESS PROCESS

A. SAFETY Agency:
1. Risk assessment and analysis: Identify potential hazards and assess the level of risk
associated with each.
2. Safety policy development: Develop policies and procedures to ensure the safety of
employees, clients, and other stakeholders.
3. Training and education: Provide training to employees and stakeholders on safety
policies and procedures.
4. Incident reporting and investigation: Establish a system to report and investigate
incidents, and take corrective action to prevent similar incidents from occurring in the
future.
5. Safety audits and inspections: Regularly conduct safety audits and inspections to ensure
compliance with safety policies and regulations.
B. PRODUCTION Agency:
1. Planning and scheduling: Develop a production plan and schedule to meet client demand
and ensure optimal use of resources.
2. Inventory management: Manage inventory levels to ensure adequate supply of materials
and products.
3. Quality control: Monitor production processes to ensure that products meet quality
standards.
4. Maintenance: Conduct regular maintenance on production equipment to prevent
breakdowns and ensure efficient operation.
5. Continuous improvement: Analyze production processes and identify areas for
improvement to increase efficiency and productivity.
C. MAINTENANCE Agency:
1. Preventive maintenance: Develop and implement a preventive maintenance plan to keep
equipment and facilities in good working condition.
2. Repairs and corrective maintenance: Respond to breakdowns and other issues promptly
to minimize downtime.
3. Asset management: Track and manage assets to ensure they are properly maintained and
repaired as needed.
4. Facility management: Manage facility operations, including building maintenance,
landscaping, and cleaning.
5. Continuous improvement: Analyze maintenance processes and identify areas for
improvement to increase efficiency and reduce costs.
D. QUALITY CONTROL Agency:
1. Quality planning: Develop a plan to ensure that products or services meet quality
standards.
2. Quality assurance: Implement processes to ensure that products or services meet quality
standards, including testing and inspection.
3. Documentation: Maintain records of quality control activities and ensure that all relevant
stakeholders have access to this information.
4. Continuous improvement: Analyze quality control processes and identify areas for
improvement to increase efficiency and reduce costs.
5. Audit and inspection: Conduct regular audits and inspections to ensure compliance with
quality standards and regulations.
E. QUALITY ASSURANCE Agency:
1. Policy development: Develop policies and procedures to ensure that products or services
meet quality standards.
2. Training and education: Provide training to employees and stakeholders on quality
assurance policies and procedures.
3. Documentation: Maintain records of quality assurance activities and ensure that all
relevant stakeholders have access to this information.
4. Continuous improvement: Analyze quality assurance processes and identify areas for
improvement to increase efficiency and reduce costs.
 5. Audit and inspection: Conduct regular audits and inspections to ensure compliance with
quality standards and regulations.
F. CUSTOMER SATISFACTION Agency:
1. Customer feedback: Collect feedback from customers to understand their needs and
preferences.
2. Complaint handling: Respond to customer complaints promptly and take corrective
action as needed.
3. Relationship management: Build and maintain positive relationships with customers to
ensure their satisfaction.
4. Performance monitoring: Regularly monitor performance indicators related to customer
satisfaction, such as customer retention rates and referral rates.
5. Continuous improvement: Analyze customer satisfaction processes and identify areas for
improvement to increase efficiency and improve customer satisfaction.
G. HOUSEKEEPING AND HYGIENE Agency:
1. Cleaning and sanitation: Develop and implement cleaning and sanitation procedures to
ensure a clean and hygienic environment.
2. Waste management: Manage waste disposal and recycling to ensure compliance with
environmental regulations.
3. Maintenance: Maintain facilities and equipment to ensure a clean and safe environment.
4. Training and education: Provide training to employees on proper cleaning and hygiene
practices.
5. Continuous improvement: Analyze housekeeping and hygiene processes and identify
areas for improvement to increase efficiency and reduce costs
 MANAGEMENT PROCESS

A. NATURE OF BUSINESS Agency:

1. Market research: Conduct market research to understand the industry, competitors, and
trends.
2. Business planning: Develop a business plan that outlines the agency's mission, vision,
goals, and strategies.
3. SWOT analysis: Conduct a SWOT analysis to identify the agency's strengths,
weaknesses, opportunities, and threats.
4. Branding and positioning: Develop a brand identity and positioning that reflects the
agency's unique value proposition.
5. Legal compliance: Ensure compliance with all relevant laws and regulations.
B. DESCRIPTION OF PRODUCT Agency:
1. Product development: Develop new products or services that meet the needs of target
customers.
2. Product testing: Test products to ensure they meet quality standards and customer
expectations.
3. Pricing strategy: Develop a pricing strategy that reflects the value of the product and the
competitive landscape.
4. Packaging and labeling: Develop packaging and labeling that accurately reflects the
product and complies with relevant regulations.
5. Launch planning: Develop a launch plan that includes marketing, sales, and distribution
strategies.
C. TARGET CLIENTELE Agency:
1. Market segmentation: Identify and segment the market based on customer needs,
demographics, and behavior.
2. Customer profiling: Develop profiles of target customers that include information such as
their needs, preferences, and buying behavior.
3. Marketing strategy: Develop a marketing strategy that targets the identified customer
segments.
4. Sales strategy: Develop a sales strategy that reflects the needs and preferences of the
identified customer segments.
5. Customer relationship management: Develop processes for building and maintaining
positive relationships with customers.
D. ORGANIZATIONAL STRUCTURE Agency:
1. Organizational design: Design an organizational structure that reflects the agency's goals
and strategies.
2. Job design: Design jobs that reflect the agency's organizational structure and meet the
needs of employees.
3. Recruitment and selection: Develop a recruitment and selection process that identifies
and hires employees with the necessary skills and experience.
4. Training and development: Provide training and development opportunities that support
employee growth and development.
5. Performance management: Develop performance management processes that measure
employee performance and provide feedback and recognition.
E. COMPANY RULES AND REGULATIONS Agency:
1. Policy development: Develop policies and procedures that reflect the agency's values and
support its goals and strategies.
2. Legal compliance: Ensure compliance with all relevant laws and regulations.
3. Employee handbook: Develop an employee handbook that outlines the agency's rules and
regulations.
4. Communication and training: Communicate policies and procedures to employees and
provide training as needed.
5. Enforcement and discipline: Enforce policies and procedures consistently and fairly, and
take disciplinary action as needed.