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WHATS APP PAY

PROJECT FOR SIMPLILEARN-CBAP

SUBMITTED BY – PRASAD BHOSALE

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TABLE OF CONTENT

Sr.No. Content Page

No.
1. Overview & Summary 3
2. Advantages of What’s App pay 3
3. Project Tasks 4
4. Core Concepts Business Analysis 5
5. Task 1 - Identify Stakeholders-Internal & External 6
6. Task 2 - Identify risks in this new feature 7
7. Task 3 - SWOT analysis for WhatsApp Pay feature 8
8. Task 4 - Identify the Transition State of WhatsApp Pay 9
9. Task 5 - Create as-is and future Process Map 10
10. Task 6 - To find the scope you can use Use Case diagram 11
11. Task 7 - The main features that need to be developed 12
12. Task 8 - The in-scope and out-of-scope for this software 12
13. Task 9 - Business, Functional and Nonfunctional 13
Requirements
14. Task 10 - wireframes or mock screens 14
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Overview
Whats App is a messaging and Voice over IP (VoIP) service owned by
Facebook. It allows users to send text and voice messages, make voice and video
calls, and share images, documents, and other media. WhatsApp runs on mobile
devices but is also accessible from desktop computers. WhatsApp has over 2
billion users worldwide as of today. It has become the primary means of
electronic communication in multiple countries across multiple continents,
including Latin America, the Indian subcontinent, and large parts of Europe and
Africa.
Today across the globe people are moving to digital payment services such
as Google Pay, PayPal, and others. Mobile wallets are in massive demand. The
transaction value of the global mobile payments market was USD 3714.5 billion in
2019 and is expected to reach USD 12,407.5 billion by 2025, registering a CAGR of
23.8%. WhatsApp being one of the leading mobile messaging apps wants to get a
slice of this growing digital payment market.
WhatsApp has decided to take the plunge into this digital payment market.
They have launched a new feature namely, WhatsApp Payments to be known as
WhatsApp Pay in Brazil in June 2020. WhatsApp promises to disrupt the global
digital payments ecosystem with WhatsApp Pay.

 Advantages of WhatsApp Pay:

1) Easy peer to peer payments. You can send money to your family, friends, or relatives all
through WhatsApp.
2) Users need not go to the bank or use wallets, bank apps, or NEFT to transfer money.
3) It will be a one-click payment.
4) Easy and user-friendly interface of WhatsApp would make digital payments seamless
and there will be no need to enter details at multiple page loads.
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 Project Task:
1) Identifying stakeholders – Create a list of stakeholders (as taught in Business
Analysis Planning and Monitoring Knowledge Area)

2) Identify risks in this new feature (Identify them using the Strategy Analysis
Knowledge Area)

3) Do a SWOT analysis for WhatsApp Pay feature (SWOT – Strengths, Weaknesses,

Opportunities and Threats). This is the SWOT Technique taught in class

4) Identify the Transition State of WhatsApp Pay (Identify them using the Strategy
Analysis Knowledge Area)

5) Create as-is and future process map (using flowcharts). You can use any of the
popular tools in the market like Microsoft Visio, Lucid Chart, Creately, Pidoco, or
Balsamiq

6) As a Business Analyst working on this project, find out the scope of this system.
To find the scope you can use Use Case diagram (UML) or Context diagram

7) Write down the main features that need to be developed

8) Write the in-scope and out-of-scope items for this software

9) Write out the Business Requirements, both Functional and Nonfunctional

Requirements

10) Draw wireframes or mock screens for any 2 of the features namely book record
creation and any other feature as deemed fit by the student. (Use the technique
prototyping or wireframing that is taught in the training). You can use any of the
wireframing tools like Microsoft PowerPoint, Microsoft Word, Balsamiq, Sketch,
Adobe XD, Adobe Illustrator, Figma, UXPin, InVision Studio, InVision Freehand,
or Moqups.

Core Concept of Business Analysis

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Needs In Current market trends all across the world people using
Digital payments like Phone pay, Google pay, Pay Pal, Paytm.
WhatsApp is one of best communication app, here is chance
with slightly change mode to Digital mode with Continue
messaging.

Change Whatsapp need to upgrade with Payment option to send and

receive money with the continue messaging.
Solutions WhatsApp will be create a Ease of use , scalable and secure
payment option without making any difference to the current
Application
Stakeholders Stakeholders Defined in Two Categories:-
1) External Stakeholders:
1. Whatsapp Users
2. Banking , Debit/Credit card Service Providers
3. UPI Service Providers
4. RBI ,NPCI & Different Gov. Authorities.
5. Subject Matter Experts

2) Internal:-
1. Data Gathering Team
2. Project Manager
3. Development Team
4. Testing
5. Implement /Launch
Context  Current Users
 Bank, Debit /Credit card providers.
 Developers
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 Implementation team

Value Users will Pay Secure and Easy Payment without any hassle.
Scalability will increased with Existing System.

Task 1:- Identify Stakeholders:-

Stakeholders Roles & Responsibility

Whatsapp - Meta Platforms Inc, authorize the work to be

Sponsor
performed and control the budget and scope for the initiative
WhatsApp Users are consider as Customers
Customers
Reserve Bank of India and National Payments Corporation of
Regulator India (NPCI)
Who Regulate and controls on UPI payments.
Banks, Debit/ Credit Card Provider:
Supplier Bank accounts and Cards needs to Authenticate transaction
though OTP and validation of Details put by users.
Business Business analyst is responsible and accountable for the execution
Analyst of business analysis activities.
Project Project managers are responsible for Work within time and meet
Manager the given Need and Implementation.
A domain subject matter expert is having deep knowledge of
Domain SME required domain.

This subject matter Expertise having in Implementation of Ideas

Implementation
and Task.
SME
Tester Testers are Responsible for Threats, Defects and Validation.
Operational support is responsible for the day-today
Operational
management and maintenance of a system or
Support Product.
Existing or new whatsapp app user who will use this payment
End Users
feature along with Existing features.
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 Task 2 :- Identify Risks with Fish Diagram

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 TASK 3: SWOT analysis for WhatsApp Pay:-

 Large Number of User already

available
 Advance Technology used
 Secured Communication
 One Application for Multiple
transition
 Financial Data Privacy
 Require Internet Connectivity
 NPCI Regulations
 No Wallet Service

 Working on Secure Financial Data  Security Compliance Issue

 To increase more users with new  RBI guideline Changes
features  Security impacting whole system
 Implement wallet for Users  Country wise police change
 Improver Brand

 TASK – 4 Identify the Transition State of WhatsApp Pay

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 Current State:-

• About more than 2 billion people in over 180 countries use WhatsApp to stay in
touch with friends and family, anytime and anywhere.
• WhatsApp is free and offers simple, secure, reliable messaging and calling,
available on phones worldwide.
• In such a scenario, providing the best payment experience is also a must to make
communication easier and provide everything in one place.

 Future Transition State:-

 Whats App will upgrade Payment option in Existing System.

 Whats App payment fature will boom in Indian Market.

 TASK – 5 Create as-is and Future Process Map

 As – is Process Map of the Current State Diagram:-

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 Future Process Map for System / Futur State Diagram:-

 Task 6 :- Content Diagram for whats App Pay

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 TASK 7 :- Main features that need to be developed:

• Bank details – Credit card, Debit card details also Method 2 Regarding QR code
will be implement in System.
• Ease of Use and no changes in current application.
• Stakeholders must be Required option of add/update / modify / delete in bank
details system.
• Transactions must be Secure and through Defined compliance.
• Users can immediate Payments without use wallets, bank apps or other special
apps to transfer money.

 Task - 8. In-Scope & Out-Scope of the Software:

8.1 In- Scope Requirements:

• User Registered /Sign in
• Add Modify Delete Bank account details
• Link Cards Details of debit/credit card.
• Settings for Safe transaction
• Banking Generating OTP for transaction confirmation
• Validation and Confirmation of Transactions
• Get Reports of Transactions
• Payment through QR Code
• Receive Feedback through User experience
• Increase scalability for better performance.

8.2 Out-Of- Scope Requirements:

• Non-registered users
• E-commerce feature will not be available
• Future interface options
• No wallet is in place; transactions will happen only thru banks
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 9.Business Requirements – Functional and Non-functional

 Business requirements:

• Have at least 1 million users use Whats App pay feature within the first 3 months
of launch.
• Over 1 year of its launch have 30% of user base using Whats App pay.

 Stakeholder requirements:

• Have to Development Secure and User-friendly Payment function

• Get authorization from Bank, NPCI & Other Debit card and Credit Card
providers
• Feedback and Error handled by Technical Team

 9.1 Functional Business Requirements

• Payment Option will be add in existing System.

• User can update bank details in Existing System.
• Payment transfer or receive will be done as per Compliance
• In the Payment option User will Add/modify/Delete his Bank details.
• Authenticating the user's card information. After obtaining authentication, user
card will be linked to the user's Whats App account.
• User can invite other contact for payment registration
• Payment options in Different Method - Payment in Chat Screen and Payment
with QR Code.
• Customer will give Rating feedback for new system.
• Customer can report bugs directly to tech team.

 9.2 Non-Functional Business Requirements:

• System Must be incremental scalability

• Transaction Security outside the server also.
• Information should be end to end encrypted.
• Scalability of Multiple transactions
• Compliance: NPCI & Reserve Bank compliances
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 Task 10 -Wireframes for the Whats App Pay Feature

1) Bank / Card Details Add:-

2)Select Payment for Contact

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3) Payment Done to Contact:-