Professional Documents
Culture Documents
DISPUTE
DISPUTE
DISPUTE
&
CRISES INCIDENT
MANAGEMENT
WHAT IS CONFLICT
A conflict is an activity which takes place when
conscious beings (individuals or groups) wish to
carry out mutually inconsistent acts
concerning their wants, needs or
obligations. (Nicholson, M., 1992)
Conflict may also refer to a natural
disagreement or struggle between people
which may be physical, or between conflicting
ideas. The word “Conflict” comes from the Latin
word “conflingere” which means to come together
for a battle.
TWO TYPES OF CONFLICT
1. Internal Conflict- is when a character
struggles with their own opposing desires
or beliefs. Conflicting issues against
once-self such as problem, issues, or
questions e.g. character vs. self.
1. Avoiding
This is unassertive and uncooperative. The person
neither pursues his own concerns nor those
of the other individual. Thus, he does not deal
with the conflict. Avoiding might take the form of
diplomatically sidestepping an issue, postponing an
issue until a better time, or simply withdrawing from
a threatening situation.
Avoiding is when people just ignore or
withdraw from the conflict. They choose
this method when the discomfort of
confrontation exceeds the potential reward of
resolution of the conflict. While this might
seem easy to accommodate for the
facilitator, people are not really
contributing anythingof value to the
conversation and may be withholding
worthwhile ideas. When conflict is avoided,
nothing is resolved.
2. Competing
This is assertive and uncooperative. An
individual pursues his own concerns at
the other person’s expense. This is a
power-oriented mode in which you use
whatever power seems appropriate to
win your own position—your ability to
argue, your rank, or economic sanctions.
Competing means “standing up for your rights,”
defending a position which you believe is
correct, or simply trying to win. Competing is
used by people who go into a conflict planning to
win.
3. Accommodating
This is unassertive and cooperative—the
complete opposite of competing. When
accommodating, the individual neglects his
own concerns to satisfy the concerns of
the other person; there is an element of
self-sacrifice in this mode. Accommodating
might take the form of selfless generosity or
charity, obeying another person’s order when
you would prefer not to, or yielding to another’s
point of view.
Also, accommodating is a strategy where
one party gives in to the wishes or
demands of another. This may appear to be
a gracious way to give in when one figures out
s/he has been wrong about an argument.
4. Collaborating
It is both assertive and cooperative—the complete
opposite of avoiding. Collaborating involves an
attempt to work with others to find some
solution that fully satisfies their concerns. It
means digging into an issue to pinpoint the
underlying needs and wants of the two individuals.
Collaborating between two persons might take the
form of exploring a disagreement to learn from each
other’s insights or trying to find a creative solution to
an interpersonal problem.
5. Compromising
It is moderate in both assertiveness and
cooperativeness. The objective is to find some
expedient, mutually acceptable solution that partially
satisfies both parties. It falls intermediate between
competing and accommodating. Compromising gives up
more than competing but less than accommodating.
Likewise, it addresses an issue more directly than
avoiding, but does not explore it in as much depth as
collaborating. In some situations, compromising might
mean splitting the difference between the two positions,
exchanging concessions, or seeking a quick middle-
ground solution.
The concept of this is that everyone gives up a
little bit of what they want, and no one gets
everything they want. The perception of the best
outcome when working by compromise is that
which “splits the difference.” Compromise is
perceived as being fair, even if no one is
particularly happy with the outcome.
SALIENT FEATURES OF RA 9285, THE
ALTERNATIVE DISPUTE RESOLUTION
ACT OF 2004.
Who is a Mediator?
Mediator means a person who conducts
mediation. (Sec. 3, par. r, RA 9285)
What is Mediation Party?
This means a person who participates in a
mediation and whose consent is necessary to
resolve the dispute. (Sec. 3, par. s, RA 9285)
What is Mediation-Arbitration?
"Mediation-Arbitration" or Med-Arb is a step
dispute resolution process involving both
mediation and arbitration. (Sec. 3, par. t, RA
9285)
What is Mini-Trial?
This means a structured dispute resolution
method in which the merits of a case are
argued before a panel comprising senior
decision makers with or without the
presence of a neutral third person after
which the parties seek a negotiated settlement
(Sec. 3, par. u, RA 9285)
Distinction of Arbitration, Mediation and
Conciliation
Arbitration, mediation and conciliation are
the main Alternative Dispute Resolution
Mechanism which is generally adopted by
the people to resolve their disputes in an
informal manner. They try to reach a
solution by settlement or negotiation with the
assistance of a third neutral party and have
turned out to be an effective alternative to the
litigation process.
Arbitration is a process where the
parties submit their case to a
neutral third party who on the basis
of discussion determines the dispute
and comes to a solution.
Mediation and Conciliation both are an informal
process. Whereas, arbitration is more formal as
compared to them. In mediation, the mediator
generally sets out alternatives for the
parties to reach out an agreement. The
main advantage of the mediation is that
the settlement is made by the parties
themselves rather than a third party. It is
not legally binding on the parties. In addition, the
basic motive of mediation is to provide
opportunities to parties to negotiate and come to
a final solution catering the needs of both sides.
Dispute resolution through conciliation involves
the assistance of a neutral third party who plays
an advisory role in reaching an agreement. The
process adopted by all the three are different but,
the main purpose is to resolve the dispute in a
way where the interest of the parties is balanced.
ADR Provider
"ADR Provider" means institutions or persons
accredited as mediator, conciliator, arbitrator,
neutral evaluator, or any person exercising
similar functions in any Alternative Dispute
Resolution system. This is without prejudice to
the rights of the parties to choose non-accredited
individuals to act as mediator, conciliator,
arbitrator, or neutral evaluator of their dispute.
(Sec. 3, par. b, RA 9285)
Liability of ADR providers/Practitioners
The ADR providers /practitioners shall have
the same civil liability for acts done in the
performance of their official duties as that of
public officers as provided in Section
38 (1), Chapter 9, Book 1 of the
Administrative Code of 1987, upon a clear
showing of bad faith, malice or gross negligence.
(Article 1.5, IRR, RA 9285)
What are the Cases wherein Republic Act
No. 9285 does not apply?
The provisions of RA 9285 shall not apply to
resolution or settlement of the following:
a. Labor disputes covered by Presidential
Decree No. 442, otherwise known as the
Labor Code of the Philippines, as amended
and its Implementing Rules and
Regulations;
b. The civil status of persons;
c. The validity of a marriage;
d. Any ground for legal separation;
e. The jurisdiction of courts;
f. Future legitimate;
g. Criminal liability;
h. Those which by law cannot be
compromised; and
i. Those disputes referred to court-annexed
mediation. (Article 1.3, IRR, RA 9285)
THE OFFICE FOR ALTERNATIVE DISPUTE
RESOLUTION
1. On Treatment of Parties
The parties shall be treated with equality and each
shall be given a full opportunity of presenting his/her
case. (Article 4.18., IRR, RA 9285)