Glossary

1. Luxury: it implies high costs in exchange for the maximum level of comfort,
first-class services and exclusive accommodations.

2. Satisfy: variety and quality of the attractions offered by the destination,

which can be natural and theme parks, historical monuments,
archaeological zones, beaches, among others.

3. Excellence: it ensures our growth as an organization, since it differentiates

us from the competition, creates satisfied and loyal customers, makes our
workers aligned with our reason for being, and therefore enhances our
image.

4. Service: action or the set of activities of a tourist company destined to satisfy

the needs of the tourist through intangible and personalized perceptions
according to their demand with the objective of contributing to the enjoyment
of tourist assets.
5. Quality management: system for the improvement of quality through which
tourism companies encourage their work teams to increase their levels of
profitability and competitiveness

6. Strategies: design tourism products or services that adapt to the motivations

and emotions of a market segment, taking into account their distances and
means as factors of tourism demand.

7. Products: combination of tangible and intangible elements, such as natural,

cultural and anthropic resources, as well as tourist attractions, facilities,
services and activities around a specific element of interest.

8. attitude: it would allow residents to value this activity as a means to achieve

an integral development of their community, while a negative attitude can
become an obstacle to it.
9. Environment: tourism that seeks to discover a natural space, or a specific
culture, either by looking at its vestiges, or its current interaction, being
supportive and contributing to it, or living the experience of its customs, but
also with the idea of find adventure

10. Evolution: Tourism has been linked to that of the human being, as if the
development of one depended on the other, as we advance in time, the
importance that this industry represents for humanity has been understood.
 Experiences During The Module
Thanks to this module we had the joy of knowing, learning and understanding a
little more about tourism; Here we learned the evolution and quality of tourism
where we investigated and developed a timeline from the beginning of tourism and
how it has evolved to the present day. In another part of this module we observe,
based on a talk, the tourism quality strategies that are very important for oneself
and the personnel that is classified working in the tourism sector, who put it into
practice; These strategies are some of how the staff should be and what posture to
have when presenting or communicating with the client so that they feel
comfortable with the quality of the staff and they can have a good image reference.
They were very helpful because you have to keep in mind that the tourism sector is
about customer service and quality in order to have a good reference to the place.
You have to put all these teachings into practice to have a good work image and
thus have a recognized and blameless image, this leads us to be an excellent
person both in our social life and in the university field and the day we get a job.
Developing this module was not difficult, everything was perfectly understood.
Development experiences we had:
- I acquired new knowledge of tourism
- practice the strategies with acquaintances or people from the region
- helps us motivate ourselves to continue with our course.
Conclution
 Bibliography
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%20contexto%2C%20el,de%20primera%20y%20alojamientos
%20exclusivos.

https://www.entornoturistico.com/6-factores-que-forman-
parte-de-la-satisfaccion-de-los-turistas/#:~:text=Se
%20refiere%20a%20la%20variedad,arqueol%C3%B3gicas
%2C%20playas%2C%20entre%20otros.

https://www.otrapieldesign.com/post/servicio-tur
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https://www.andalucialab.org/blog/herramientas-excelencia-
turismo/#:~:text=La%20excelencia%20en%20el
%20turismo,lo%20tanto%2C%20realza%20nuestra
%20imagen.

https://www.gb-advisors.com/es/que-es-la-orientacion-al-
cliente-y-por-que-es-importante-para-tu-empresa/#:~:text=La
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 https://www.entornoturistico.com/wp-content/uploads/
2017/11/Conceptualizaci%C3%B3n-origen-y-evoluci
%C3%B3n-del-turismo-de-Miguel-Acerenza-PDF.pdf

Annexes

Customer orientation is a business philosophy that puts the consumer first.

The management or administration of customer relations, based on customer

satisfaction.
Quality strategies are an effective method that helps companies meet market
demands.

Leadership is the ability of a person to influence, organize and motivate other

people.