Ankit Patel

9574624862 ankitpatel520@hotmail.com https://www.linkedin.com/in/ankit-patel-526a69161

SUMMARY

To have a growth oriented and challenging career, where I can utilize my knowledge and skills and
make a contribution to success.

EXPERIENCE
Service Engineer

Exide Industries Limited September 2021 - Present

• Customer Satisfaction through after sales service. • Handling Exide Upcountry project to give
replacement to Humsafar dealers at door-step within 1 day. • Handling SF flash service to give
battery replacement within 2 hours at local Area. • Monitoring Batmobile service for jumpstart
vehicle at local and upcountry area. • Increasing revenue by doing secondary sales to OE
dealers. • Increasing revenue through AMC and Service campaigns. • Handling Batmobile HUPS
and Inverter battery checking and repair at door step of customers. • Handling warranty returned
batteries and reduce response time for warranty returned battery to process. • Customer
awareness about maintenance of batteries through service camps. • Product feedback through
cut open analysis. • Training of service technicians and Bat mobile technicians. • Restricting
environment pollution in Service stations. • Housekeeping and cleanliness.

Service Advisor

Cargo Motors Pvt. Ltd. July 2018 - September 2021

• Greet automotive problems by listening to customer's problems, study description of problems,

conducting inspections, taking test drives, checking vehicle maintenance records, examining
services schedules. • Prepare a list of problems, develop the estimates by costing materials,
supplies and labour and calculate the time require to complete the repairs. • Use of Diagnostic
tool & Provide technical support troubleshoot, repair & maintain operations in automotive Industry.
• Perform On site Breakdown of Vehicle, analysis of problems and take quick decision for that and
solve problems as soon as possible. • Examine faulty equipment & create component failure
reports. • Respond to customer requests via telephone and email and effectively answer
questions and inquiries. • Provide maintenance chart, tips and techniques to customer regarding
maintenance of their vehicles.

Service Advisor

Cargo Motors Pvt. Ltd. July 2018 - September 2021

EDUCATION
BIRLA VISHVAKARMA MAHA VIDHYLAYA(SFI), V.V.NAGAR 008 2014 - 2018
Bachelor of Engineering - BE , Mechanical Engineering

SKILLS
• Customer Support

• Preventive Maintenance

• Troubleshooting

• Customer Relations

• Communication

• Automotive Sales

• Dealer Operations

• SAP S/4HANA

• Microsoft PowerPoint

• Customer Service

• Dealer Management

• Automotive

• sap

• Mechanical Engineering

• Technical Support

• Sketching

• Product Design

• Manufacturing

• Microsoft Excel

• Microsoft Word

• Microsoft Office

• Management

• Creo Parametric

• On-board Diagnostics

• Thermal Engineering

CONTACT DETAILS
Phone No. :
9574624862 (Personal Number)

Email : ankitpatel520@hotmail.com
Address : Gujarat, India