100 Corporate Drive Mahwah, NJ 07430

Service Bulletin
No. : MZ15-060
Date: March 15, 2016
_____________________________________________________________

Subject: Released "Marantz Remote App (Ver.3.1.7)" for iPhone/iPad.

This is Information.

Symptom: 1) When the customer selects Internet Radio using the Marantz
Remote App by the device of iOS6 or iOS7, Internet Radio Station List and
search results are not displayed on the Marantz Remote App.
The symptom is a problem that Radio Station List and search results are not
displayed on the Marantz Remote App with the device of iOS6 or iOS7.
(#2-30-20160129-1 by EU region).
2) When the customer returns from the Setup screen to the Home screen by
using Marantz Remote App with the device of iOS5 or iOS6, the customers will
not be able to operate the product in the Marantz Remote App mainly because
Marantz Remote App becomes the screen only of the background.
The symptom is a problem that the customers will not be able to operate the
product in the Marantz Remote App mainly because Marantz Remote App
becomes the screen only of the background with the device of iOS5 or iOS6.

Cause: 1) There was a problem in the login processing to the vTuner

service.
2) The difference was in the processing timing of the screen mainly because the
compiler on the application side was updated, so the problem occurred by the
screen processing.

Solution: Marantz Remote App (Ver. 3.1.7) will be released on App Store.

______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by MARANTZ Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the MARANTZ Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by MARANTZ for any damage, injury or
loss resulting from the misuse of the information contained in this document.

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Marantz Remote App

[Notes / FAQ]
1. When the app shows unstable behaviors (Suddenly Crash, Cannot find
devices), please recommend to free (Clear) memory. Terminate background
apps, restart the iDevice by shutting down/restart the power-on.
2. When Network Standby setting is Off, App cannot turn on the power after it
was turned off. Please set Network Standby = On.
3. While browsing Network files, the AVR GUI and Remote App display may be
temporarily out of sync. The app directly connects to vTuner server on the
Internet (FY12 or later models). The menu is different from AVR GUI. For
instance, Recent played, radio.Marantz.com are not displayed on the app
usually. But, according to the timing, the app reflects the AVR's GUI temporarily.
In this case,these items on the app can be seen briefly. Even in such case, they
do not prevent user operations.
4. Time Seek function is temporary suspended since it may cause to crash a
main device (Network chip device). After upgrading the device with fixing this
problem, it will be available in the future updated App again.
5. Max volume setting is for avoiding the accidental big sound. It's an
independent of the main unit's Max Volume. +/- buttons allows to set beyond the
value of the Max volume setting. This is available with FY12 AVR models only.
6. A HDMI connection between the AVR and a Blu-ray player is required for CEC
control. Some buttons of the App may not work. (FY12 or later models only)
*To use the HDMI CEC control between AVR and BD Player require to be set to
" HDMI Control = ON".
*Control commands for HDMI CEC control may be different by each Blu-ray
players. Some buttons of the App may not work.
7. The language setting of iOS is applied to the app; when the language is not
supported by the app, English is selected.
8. With FY10/11 models, User needs to do a Sign-in operation by Remote
Control and AVR GUI before the user accesses one of online services.
(Pandora/SiriusXM, Internet Radio, etc.)
9. Slideshow Interval setting is an independent value as for App. It doesn’t
synchronize with a value of the main unit's Slideshow Interval.
10. If your customer complains that Marantz Remote App needs a long time to
get content lists, please explain it comes from a limitation of a combination
between Windows Vista and Windows Media Player11. When in other general
DMC applications (e.g. DiXiM DM) with Windows Media Player11 case, it also
takes 10 seconds as a response time for BROWSE request from DMC.

______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by MARANTZ Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the MARANTZ Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by MARANTZ for any damage, injury or
loss resulting from the misuse of the information contained in this document.
[Recommended Media Server]
Response times (performance) of Music server are various. The App engineering
team confirmed the followings:
* Twonky
* Windows Media Player 12
More compatibility information is coming soon.
11. If the app ("Marantz Remote App") does not work correctly, please try the
followings:
1-1) Force the app to close.
ref. http://support.apple.com/kb/HT5137?viewlocale=en_US
1-2) Launch the app again.
When the trouble still remains after the above, please try the followings
additionally:
2-1) Force the app to close.
ref. http://support.apple.com/kb/HT5137?viewlocale=en_US
2-2) Set Update/Upgrade Notification settings to OFF on the AVR setting menu.
2-3) Power cycle the AVR with AC cable, and wait a minute.
2-4) Launch the app again.
12. During a playback of Media Server (Music Server) from the app ("Marantz
Remote App"), another playback from external DLNA compatible player(*) may
be failure.
*(e.g.) Windows Media Player, QPlay App, Twonky Media Server etc.
To avoid this issue, the target main unit needs to exit from the external mode.
Please change the input source from Media Server (Music Server) to others at
first. Then, start the playback from the DLNA compatible player.

______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by MARANTZ Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the MARANTZ Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by MARANTZ for any damage, injury or
loss resulting from the misuse of the information contained in this document.