ASSIGNMENT

Unit III: Interpersonal Skills

1. Define Interpersonal Skills?

Interpersonal skills are the behaviors and tactics a person uses to interact
with others effectively. In the business world, the term refers to an
employee's ability to work well with others. Interpersonal skills are traits
yourely on when you interact and communicate with others.

2. How to build positive relationship with others?

1. Invest time to build individual relationships

It might seem time-efficient to get to know coworkers as a group but
make time to get to know people on a personal level. Dedicating time
to friendly conversations, lunch dates or one-on-one meetings shows
you value your teammates as individuals. It's also important to learn
people's names.

2. Engage meaningfully
Try to make an impact with your conversations. Doing so might make
you stand out in the minds of your colleagues or clients positively. E

3. Follow through on commitments

Your work responsibilities may impact your colleagues' work, so
following through on your commitments and meeting your expected
deadline is crucial. When others know you're reliable, they're more
likely to think favorably about you.

4. Work collaboratively
Collaborating with others lets them know you value their opinions and
appreciate their contributions during team projects and meetings. It
also allows you to learn from each other and acknowledge their
strengths.
 5. Address conflict directly
If a challenging situation arises in the workplace, address the conflict
with the person or people involved. Explain your point of view calmly
but also actively listen to the other side and try to empathize with their
position.

6. Ask for feedback

People often like to feel their opinions are important and valuable,
especially from the companies with which they work . Asking your
customers to provide feedback and then implementing their suggestions
when possible can have a major impact on creating a strong
relationship.

3. Explain the term ‘Giving Praise’ in Interpersonal Skills.

Giving praise in the workplace is a situation where a manager,

supervisor or colleague gives a positive acknowledgment of someone
else's work. Praise can be public or private, written or spoken.
Sometimes, it may also include incentives like gifts or bonuses.Anyone
within an organization can receive praise, from volunteers to owners.
Providing praise for your team members doesn't have to be costly or
time-consuming, just genuine.

4. Explain how to deal with Criticism.

Criticism is necessary for a healthy workplace. A study by the Harvard

Business Review found that constructive criticism may be the best way
to get the attention of someone who has become unproductive or
complacent. Accepting criticism at work can be an important step toward
increasing your efficiency and professional success.

Control your reaction.

Give yourself some grace.
Try not to take it personally.
Show appreciation.
Process the criticism.
Show humility.
Do not dwell on the criticism
5. What does mean by Conflict Management?

Conflict management refers to the way that you handle disagreements. On

any given day, you may have to deal with a dispute between you and
another individual, your family members, or fellow employees. 
 Personal values
 Perceptions 
 Conflicting goals  
 Power dynamics
 Communication style