Season ticket refund due to strike / APPLICATION

Industrial action by bus drivers 1.3-3.3-2023 1.-3.3.2023

A refund may be issued if you were unable to use alternative modes of transport on your
regular public transport journeys. 

The refund will be issued as a ticket code for the HSL app. 

You will receive a ticket code according to the zones of the valid season ticket on your HSL card, on the HSL
app or on a MaaS service provider’s app. The ticket code will be valid for one year. You can use the code at any
time. The code ticket will be valid from the moment you redeem the code. Codes redeemed accidentally will not
be refunded again. 

CUSTOMER DETAILS Customer fills in

Name and phone number HSL card number
           9246200011         
Email address Phone number

Home address Postcode

           
Address of place of work or study Postcode
           

Transport I normally use:      

Season ticket(s) on the HSL card or on the HSL app or MaaS service provider’s app
Customer group/Home municipality The customer has
      an employer-subsidized commuter ticket
Zone Season ticket(s) loaded
AB BC D ABC    /   20   -    /   20  

CD BCD ABCD    /   20   -    /   20  

Customer fills in HSL fills in

HSL card season ticket is refunded as a ticket code for HSL app.       days       days
The code is sent to the customer by email.
HSL app season ticket is refunded as a ticket code for HSL app.       days       days
The code is sent to the customer by sms message
HSL app season ticket (using Eazybreak/Smartum payment) is       days       days
refunded as a ticket code for HSL app.
The code is sent to the customer by sms message
MaaS operator’s season ticket is refunded to customer as a ticket       days       days
code for HSL app.
The code is sent by email to the customer

Customer’s signature
Date Customer’s signature
           

Submit the form to HSL online  

Complete the form and submit it via HSL’s website at
https://www.hsl.fi/en/customer-service/feedback (select ‘Tickets and payment’ –‘Prices and ticket
products’- ‘Other feedback’, and add the file by clicking on ‘Add attachment’) or mail it to HSL
Helsinki Region Transport, PL 104, 00077 HSL. 

HSL Helsinki Region Transport · Po Box 100 · 00077 HSL · Tel. +358 9 4766 4444 · Fax +358 9 4766 4441 · hsl@hsl.fi · Business ID 2274586-3
HRT Helsingforsregionens trafik · PB 100 · 00077 HRT · Telefon (09) 4766 4444 · Fax (09) 4766 4441 · hsl@hsl.fi · FO-2274586-3www.hsl.fi
 Season ticket refund due to strike / APPLICATION

Industrial action by bus drivers 1.3-3.3-2023 1.-3.3.2023

HSL’s DECISION / Statement of the reasons

Refund As a ticket code in HSL Zone       Ticket type number and name      
is granted app       days

Refund rejected           

Date    /   20   Dealt with by      

Instructions for appeal for claims for HSL card refunds

You have the right submit your claim to the Consumer Dispute Board or to contact the consumer
advisor of your home municipality. The consumer advisor will assist you in submitting your claim to
the Consumer Dispute Board. Instructions and forms are available from municipal consumer
advisors and from the web pages of the Consumer Dispute Board.

More information: HSL Customer Service, tel. +358 9 4766 4000, Mon-Fri 7.30am-7pm, Sat-Sun
9.30am-5pm.

HSL Helsinki Region Transport · Po Box 100 · 00077 HSL · Tel. +358 9 4766 4444 · Fax +358 9 4766 4441 · hsl@hsl.fi · Business ID 2274586-3
HRT Helsingforsregionens trafik · PB 100 · 00077 HRT · Telefon (09) 4766 4444 · Fax (09) 4766 4441 · hsl@hsl.fi · FO-2274586-3www.hsl.fi