Cancellation and Prepayment Policies

Flexible – 1 Day

 The guest can cancel free of charge until 1 day before arrival. The guest will
be charged the cost of the first night if they cancel within 1 day of arrival.
 No prepayment is needed.

Exceptions Summary

Grace Period

 No fee charged for bookings cancelled within 24 hours of booking

Medical Issue

 No fee charged for bookings cancelled with proof, ask to waive fees for
bookings cancelled without proof

Death with Family

 No fee charged for bookings cancelled with proof, ask to waive fees for
bookings cancelled without proof

Flight- Cancelled

 No fee charged for bookings cancelled with proof, ask to waive fees for
bookings cancelled without proof

Flight – Delayed

 No fee charged for bookings cancelled with proof, ask to waive fees for
bookings cancelled without proof

Age policies and groups catered to

Tell potential guests if there are any age restrictions at your property or
particular groups you can or can’t accommodate.

Adult supervision required

Children under 5 years old require adult supervision for the following services:

Property caters to specific groups

All groups are welcome.

LGBTQ Friendly
Long-term renters are welcome

Children stay free

Children 6 years old and younger stay free (up to 2 per booking)

Age settings for occupancy

Adult: 13 and above

Child (child group 1): 0-12
This applies to all rooms.

Payment methods
Manage the payment methods you accept at your property.

Credit cards accepted

Visa, Mastercard, American Express, Diners Club, JCB International;
No credit card fee
The name on the credit card used for incidentals must match the name on the
carrying card customers.

Debit cards accepted

Cash accepted

Check in/ Check-out

Set up or edit your check-in and check-out details

Front desk schedule

Monday-Sunday, 7:00 AM – 10:30 PM

Check-in Time from 2:00 PM – 5:00 PM

Early check-in is subject to availability
Early check-in fee varies
No fee for late check-in
Advance notice required to check in after 6:30 PM
The minimum check-in age is 18 years old

Check-out time is Noon

Late check-out not available
 #2 LT. GUILLERMO ST., BRGY. 38, CAGAYAN DE ORO CITY #2 LT. GUILLERMO ST., BRGY. 38, CAGAYAN DE ORO CITY
Email: Email:
Contact no.: Contact no.:

REGISTRY CARD Room No. _________ REGISTRY CARD Room No. ________

(Please print your full name above) (Please print your full name above)

Home Address: ________________________________________ Home Address: _______________________________________

Company name: _______________________________________ Company name: ______________________________________

Cell. No. _______________ Email: ______________________ Cell. No. _______________ Email: ______________________

Nationality: ______________ Passport No.: ________________ Nationality: ______________ Passport No.: _______________

Mode of Payment: Mode of Payment:

( ) Cash ( ) Cash

( ) Credit ( ) Credit

( ) Charge To ____________________ ( ) Charge To ____________________

I.D. Presented ___________________ I.D. Presented ___________________

Contact No.: _____________________ Contact No.: _____________________

____________________ ___________________
Signature Signature

Date of Arrival ________________, 2023 Time: _____________ Date of Arrival ________________, 2023 Time: ___________

Date of Departure ________________, 2023 Date of Departure ________________, 2023

Accommodation: ________________________ Rate: ________