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Republic of the Philippines

Department of Education
Region III–Central Luzon
Schools Division Office of Bataan
MORONG NATIONAL HIGH SCHOOL
Morong, Bataan

SELF-LEARNING
MODULE
TLE 10: Travel Services
Quarter 3 – Module 2

Topic : Reservations and Confirmations

MELC : Discuss Flight Reservations and Confirmations
CG Code : TLE_HETS9-12MC-IIIa-e-5
Duration : 4 days (Week 2)

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Objectives
At the end of this lesson, the learner is expected to:
1. Differentiate reservation and confirmation;
2. Identify the different kind of flight reservation and
3. Encode the necessary information needed for confirmation.

Reservations and Confirmations

Advance request for available space and services at sometime

in the future are reservations. It is also an arrangement to secure
accommodations, as in a restaurant or on a plane. A confirmation is
a written advice by a travel agency that a reservation has been
accepted and will be honored, thus, the term ―confirmed
reservations‖. It is also the written acknowledgment provided by a
broker indicating that a trade has been completed. This includes
details such as the date, price, commission, fees and settlement
terms of the trade.

Reservations may be done through a variety of methodologies,

but basically, by using any of the three methods: 1) manual
reservations; 2) electronic reservations; and 3) automated
reservations. The information relayed per method varies but is
basically the same.

Flight Reservations
1. Manual Reservations – refers to direct contact with the
supplier‘s staff by mobile or regular phone. (see appendices for
illustration)
 Manual reservations are the traditional way of placing
reservations before the advent of e-commerce and the internet.
 This method involves direct contact with the supplier‘s
staff by mobile or regular phone.
 It is highly personal and fosters client-intermediary and
intermediary-suppliers commercial relations.
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 Provide the following information when making manual
reservations:
i. Sector/leg required - sectors being traveled, point of origin to
point of destination.
ii. Date of travel – this refers to the dates the passenger(s) is/are
traveling.
iii. Flight number/class – this refers to the flight number and class.
iv. Passenger(s) name, and how many passenger/s (adults/children
with corresponding ages) or seat/s are being reserved.

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2. Electronic Reservations – is done through the supplier‘s email
address and interactive website that accepts reservations and
provide confirmations.
 These were introduced by the use of email
correspondence, and these involved writing to the email
address of the supplier and receiving a reply from a
department or individual.
 This is less personal since there is no direct human
contact.
 Another way to place an electronic travel reservation is
through an interactive website where no human contact is
involved.
 Field or boxes in the screen are filled out with the
necessary details and the site either accepts or rejects the
request.
 Confirmations are provided for confirmed companies that
do not make electronic reservations as these are geared for
consumers.

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3. Automated reservations – is done through a global distribution
system wherein the supplier is a member that provides availability
of seats and accepts reservations.
 This method provides the availability of a service first, allowing
the client to make a choice.
 After the selection is made and inputted, the system provides
confirmations.

Amadeus Automated Reservation System

Amadeus air provides airline schedules for more than 780 airlines
ad available information for flights that have seat available for sale
on more than 460 airlines. The Amadeus system stores over
500,000 city pairs and 3.9 million routings worldwide, offering a
wide range of direct flights and over 6 million connecting flight
options.
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1. Availability of all flights are displays with at least one seat
available for sale or waitlist for all airlines, which have sales
agreement with Amadeus. Each time availability is displayed, the
flights are sorted following the hierarchy shown below:

2. City Pair Availability. To display a neutral availability display,

enter:
AN19SEPMNLBKK
AN Transaction command for neutral availability
19SEP Date, DDMMM
MNLBKK City pair

3. Dual-City Pair Availability. You can request two availability

display in one entry:
AN23SEPMNLHKG826SEPHKGSIN
AN Transaction command for neutral availability
23SEP Date, DDMMM
MNLHKG Fist city pair for the outbound flight
* Separator (mandatory)
26SEP Date, DDMMM
HKGSIN Second city pair for inbound or onward flight

4. Schedule display contains flights that submit schedule dates to

Amadeus irrespective of the availability status of their flights.

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5. Timetable display contains flights of all airlines between a
specific city pair for a one-week period. The display shows you the
frequency of flights between two airports and indicates which
airlines operate on a particular day of the week. The display
contains flights of airlines that participate in Amadeus. To request
for a neutral timetable display, enter:

TN12AUGMNLSIN
TN Transaction command for neutral code
12AUG Date, DDMMM
MNLSIN City pair

6. Flight Information on the operation of a specific flight and date

as provided by the respective airlines. There are two ways of
checking the flight information:
 Using a follow-up entry form and availability display

DO1
DO Transaction command for flight information
1 Flight line number form an available display

 By displaying the flight number and date:

DOCX751/10AUG/HKGBOM
DO Transaction command for flight information
CX751 Flight Number
/10AUG Slash and date, DDMMM
/HKGBOM slash origin and destination airport/city codes

7. Airline access levels – Amadeus offers airline companies

several types of access for availability and schedule display, and
for booking seats. Some of the inclusions here are the following: full
Amadeus access, Amadeus access sells, and Amadeus direct
sales.

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8. Amadeus passenger name record (PNR) mandatory
elements.
 A PNR contains the details of a passenger‘s reservations
and other information related to a passenger‘s trip.
 PNR‘s can also contain information to assist airline
personnel with a passenger handling.

9. Segment element can be a flight, hotel, car, or cuisine element.

A PNR can contain up to 99 segments.

10. Name Element – a passenger name consists of the family

name, given name, and title. You can enter up to nine names in the
PNR. A name can contain up to 60 characters. When creating a
name element for an infant, you must include the passenger type,
and the infant must be associated to an adult name. (Note: some
airlines may require specific titles. Check with the airline company.)

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The system automatically:
1. numbers that name element.
2. places the name in alphabetical order by family name,
regardless of how you entered them.
3. creates an OSI element when entering a child or infant‘s name.

11. Contact element – used to store contact information of a travel

agency and their passengers in the PNR.

12. Received from Element – identifies the person making or

modifying a reservation. During the PNR creation, the received from
the element is displayed as the second line in the PNR.

13. Ticketing element – indicates the type of ticketing arrangement

made to provide tickets to a passenger.

14. End Transaction – when you have entered the five mandatory
elements, SMART, you must end the transaction to file the record in
the system.

Other Reservations

The three methods of making flight reservations are also

applicable to reservations made for other supplier of travel services,
although the required information differs. Here are some of the
other reservations that your clients may avail:

1. Accommodation establishments. When placing manual

reservations with hotel, resorts or any other lodging establishment,
for lodging and board, the following information must be provided:
 Passenger name number
 Inclusive dates
 Room breakdowns
 ETD / ETA information
 Meal required

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 Special functions/activities (if any)
 Form of payment

If reservations are not available, present the booking and the other
accommodations establishments of similar category in the locality;
change the dates only with the client‘s consent.

2. Sightseeing tours and tour packages - if you avail of this

service, you must provide the following to facilitate easy
reservations:
 Passenger name number
 Date of sightseeing tour or the inclusive dates of the tour
package
 Number of rooms and room type
 Forms of payment
 Once the reservation is accepted, request for pick-up time and
place for the sightseeing tour or the departure time and place
of the tour packages.

3. Cruises. When making reservation with a cruise company,

provide the following information:
 Passenger name number
 Date if departure/arrival
 Embarkation/debarkation points- point of origin to point of
destination
 Type of accommodation and breakdown (specify whether:
upper deck (window), balcony (veranda) or standard
accommodations)
 Once the reservation has been received, request for its status
and ticketing option. Reconfirm the departure date, time and
city/port, and the date and time of arrival at the destination of the
cruise segment purchased.

4. Restaurants and other entertainment establishments. When

placing reservations with restaurants and other entertainment
establishments, provide the following information:
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 Passenger name number
 Date of event/function
 Number of tables
 Form of payment
 Once reservation is accepted, double-check the show time.

Activity 1: Quickwrites
Direction: Accomplish the graphic organizer below by filling out the
difference of the two given words. Write you’re your answer on the
empty boxes with the necessary information.

RESERVATION CONFIRMATION

SCORING RUBRICS FOR ASSESSING QUICKWRITES

2 – Beginning 4 – Developing 6 – Approaching 8 - Proficient 10 - Advance

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Activity 2: Modified True or False.
Directions: Write TRUE if the statement is correct. Write FALSE if
the statement is incorrect and change the underlined term to make
the statement correct.

________________1. Manual reservations are the traditional way

of placing reservation before the advent of e-commerce and the
internet.
________________2. Automated reservations were introduced
by the use of email correspondence, and involved writing to the
email address of the supplier and receiving a reply from a
department or individual.
________________3. Electronic reservations are done through a
global distribution system wherein the supplier is a member that
provides availability of seats and accepts reservations
________________4. Manual reservation provides the availability
of a service first, allowing the client to make a choice.
________________5. Electronic reservation is less personal
since there is no direct human contact.
________________6. Amadeus air provides airline schedules for
more than 780 airlines and available information for flights that
have seat available for sale on more than 460 airlines.
________________7. Direct Flight is a flight that operates
between two cities and does not make any stops.
________________8. Connecting Flight is an online flight that
operates between two cities and makes a stop in one or more cities
en route.
________________9. Change of Equipment/Gauge Flight is a
flight that operates between two cities and makes a change online
or interline in one or more cities en route.
_______________10. PNR contains the details of a passenger‘s
reservations and other information related his trip.

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Activity 3: Fill Me Out!
Direction: Given below is an example of booking form, encode
all the necessary information needed for your travel
confirmation.

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 Scoring Rubric:
CRITERIA POINTS
Workmanship 10
Compliance to standards 15
Content (details of the output and 25
appropriateness)
TOTAL 50

ASSESSMENT:
MULTIPLE CHOICE
Direction: Read the statement carefully and choose what best
describes the statement. Write the letter and word/s in your answer
sheet.
1. What do you call the traditional way of placing reservation
before the advent of e-commerce and the internet?
a. Manual Reservation
b. Electronic Reservation
c. Automated Reservation
d. None of the Above

2. It is through the supplier‘s email address and interactive

website that reservations are accepted, and confirmations are
provided.
a. Manual Reservation
b. Electronic Reservation
c. Automated Reservation
d. a, b and c

3. What is the method which provides the availability of a service

first, allowing the client to make a choice?
a. Automated Reservation
b. Electronic Reservation
c. Manual Reservation
d. Direct Reservation
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4. Provides airline schedules for more than 780 airlines and
available information for flights that have seats available for sale on
more than 460 airlines.
a. Amadeus Automated Reservation System
b. Amadeus Direct Reservation System
c. Amadeus Electronic Reservation System
d. Amadeus Manual Reservation System

5. The meaning of PNR

a. Passenger Name Record
b. Pre-Name Record
c. Post Name Record
d. Parliamentary Name Record

6. Contains flights that submits schedule dates to Amadeus

irrespective of the availability of the status of their flights.
a. Schedule Display
b. Time-Table Display
c. Flight Information
d. Airtime Access Levels

7. Contains flights of all airlines between a specific city pair for a

one-week period.
a. Schedule Display
b. Time-Table Display
c. Flight Information
d. Airtime Access Levels

8. This is used to store contact information of a travel agency and

their passengers in the PNR.
a. Ticketing Element
b. Contact Element
c. Flight Information
d. Airtime Access Levels

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9. It is used in requesting two availability display in one entry.
a. City Pair Availability
b. Time-Table Display
c. Flight Information
d. Dual-City Pair Availability

10. It consists of the family name, given name, and title.

a. Segment Element
b. Time-Table Display
c. Name Element
d. Airtime Access Levels

REFERENCES:

o K to 12 Basic Education Program TECHNOLOGY AND

LIVELIHOOD EDUCATION HOME ECONOMICS LEARNER’S
MATERIAL FRONT OFFICE SERVICES Specialization Course for
Grade 10 pages (182-190)
o Google Images

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