Shedrick Ramaro Cormock

232 Riverside Drive E-mail: s.cormock@gmail.com

Kintyre P.O. Phone: 1(876)567-5517
Kingston 7

WORK Jamaica National Group January 2020 — Present

EXPERIENCE Network Engineer

1. Install, test and troubleshoot the IP and VOIP network infrastructure

2. Schedule and implement systems upgrade to the IP and VOIP network
infrastructure as per the established JN Group Change Management process
3. Maintains a release repository for the IP and VOIP network infrastructure and
manages key information such as build and release procedures, dependencies,
and notification lists
4. Provide 1st and 2nd tier incident response for the IP and VOIP network
infrastructure
5. Collaborate with third party providers in order to provision the VOIP and other
network services that is required by the JN Group Call Centre
6. Act as the liaison between the JN Group Call Centre and third-party providers in
order to resolve incidents related to the JN Group Call Centre
7. Conduct capacity management for the IP and VOIP network infrastructure
8. Manage the Service Level Objectives for the IP and VOIP network infrastructure
to ensure that the JN Group monthly SLA target of 99% is met
9. Collaborates with the other members of the Technical Services Department to
conduct tests of the IP and VOIP network infrastructure in order determine if the
IP and VOIP network infrastructure is robust and resilient enough to withstand
unplanned failures

Geoland Title Limited December 2017 — December

2019
System/ Network Administrator

1. Manage, update, and maintain servers, computers, computer programs or

software packages.
2. Establishes network specifications by conferring with users; analyzing workflow,
access, information, and security requirements; designing router administration,
including interface configuration and routing protocols.
3. Prepares users by designing and conducting training programs; providing
references and support.
4. Perform or direct revision, repair, or expansion of existing programs to increase
operating efficiency or adapt to new requirements.
5. Firewall Management
6. Structured Cabling –use of wiring scheme to design and install voice and data
cables

Any3Connect Sept 2017 — December 2017

Systems Engineer (Intern)

1. Structured Cabling –use of wiring scheme to design and install voice and data

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 cables
2. Network Management : Netformx / Solarwinds
3. Implementing Active Directory
4. Productivity Tools: MS Office Suite 2003/2007/2013, MS Visio, MS project
5. Configuring Routers and Switches
6. Install, Configure and Manage Meraki Firewall & Cisco Routers

York Town Child and Family August 2012 — January 2013

Center – (YCFC) (CANADA)
Assistant IT personnel

1. Installing and configuring computer software operating systems and applications;

2. Monitoring and maintaining computer systems and networks;
3. Talking staff or clients through a series of actions, either face-to-face or over the
telephone, to help set resolve issues;
4. Troubleshooting system and network problems and diagnosing and solving
hardware or software faults;
5. Following diagrams and written instructions to repair a fault or set up a system;

Jamaica For long life July 2013 — August 2013

Learning(JFLL)
Clerk

1. Troubleshoot problems involving office equipment, such as computer hardware

and software.
2. Operate office machines, such as photocopiers and scanners, facsimile
machines, voice mail systems, and personal computers.
3. Answer telephones, direct calls, and take messages
4. Communicate with customers, employees, and other individuals to answer
questions, disseminate or explain information, take orders, and address
complaints.

QUALIFICATIONS Network Security Expert One (NSE1)

Network Security Expert Two (NSE2)

EDUCATION Information Technology Minor in August 2013 — July 2017

Networking
University Of Technology
Bachelor's in Information Technology Minor in Networking

Business September 2007 — July 2012

St.Mary Technical High School

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 Merit Award for top achieving 70% in 5 or more subjects.

Runner-up in math competition 3rd form.

Outstanding performing in Arts

INTERESTS Exploring the world-wide-web

Travelling
Learning about new Software
Playing the Piano

REFERENCES Ms.Jenice Lynch

76 Abberville Avenue
Kingston 20
1(876)481-2026
Email: jlynch@utech.edu.jm/neecy.lyn@gmail.com
University Of Technology (LECTURER)

Mrs. Glascine Mccarmack Lazarus

St.Mary Technical High School (PRINCIPAL)
Email: glascinelazarus@yahoo.com
Phone: +1(876)869-2676

ADEQUATE Cisco Packet Tracer

KNOWLEDGABLE Riverbed Opnet
SOFTWARES CSS3,Html5
SQL
Javascript
Matlab
Electronic Workbench
C
C++
Java
IBM SPSS STATISTICS
Cisco Routers,Switch
Firewall ( SonicWall, Cisco Meraki, Fortinet)

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