1.

operations management traditional focus has been manufacturing products and

services yes, the methods and materials can be used outside of manufacturing but for all
intents and purposes for most intents and purposes.
2. manufacturing operational decisions are done as you know by establishing the criteria
the waiting and the evaluation of each option you did that with the decision-making
matrix of course your
3. Fishbone diagram is a useful tool to assess cause and effect in terms of production
problems
4. flow charts of course are used to identify the steps taken step by step to get the
production accomplished at a factory or any other service company and of course they
can't charge quickly to plan your products projects on the purchases are even more
valuable.
5. ethics according to me and is scientific nonreligious nonpolitical way to ensure survival
by measuring behavior by KPI's.
6. KPI's are simply the way we measure input throughput which is operations and output
and process steps.
7. standard operational procedure is both a company standard steps to get something
done and it's expressed sometimes usually in a flow chart then I'll give you a couple of
short answer questions, so you know in your own words what operations management
it is why is important you need to answer something like that.
8. Edwards Deming was known as the father of total quality management in Japan he
was an old guy who talks like a geek, and he was the inventor of the five deadly diseases
to avoid an operation so I'm going to send you a video of that to help you review
yourself.
9. system of profound knowledge which was also by Deming is invented by Deming for
the purposes of planning culture and how process and culture can unite and the
executive dashboards as you well know are you know it it helps to manage you see
their whole operation in one place with one look one glimpse and
10. manufacturing is good for Vietnam as you know because it can produce exports which
is how we came foreign currency which is you know how you get rich for those of you
who did not read my book 2-3 strategy I'm gonna post some videos about it and the only
reason I'm posting a video of myself talking about my book on TV it's not because I'm
vain it's because these things really matter and I took the time and trouble to actually
write it in a book and it it a lot of people have seen the book And and a lot of people
have seen the video on the book and I'm going to so here so basically it's
11. making high quality products branding and owning your own intellectual property and
and to localize you were supply chains and so look at the board then I'm going to give
you a bunch of the conditions I'm gonna put on the board some graphs and I'm gonna
have you tell me what the condition is and I should ask you to tell me what you should
do as a formula but I'm not going to hold you to that because I don't think you paid
enough attention that day and I'm going to go through
12. danger, emergency, normal, nonexistence, and affluence and you're going to have to
be able to be able to recognize the trend on the board and you have the lecture notes
from that yeah so the
13. tools of total quality management are scattergrams line charts pie charts histograms
ingrams or seashells no but scattergrams line charts pie charts histograms short and
14. quality is you know a lease cost over a longer period of time it makes sense to buy
quality it produces risk and sometimes it is tougher to sell high quality product all
products.
15. all problems by definition are complications, and all solutions are simplifications and
that's it for the preparation on your your exam if you have any questions simply go back
and watch this video again.

16.

Accounts
receivable
inventory

Accounts
Revenue
payable

Sales

New software
releases

Owner
# Patents satisfaction
Dr. Deming
1. lack of conscience of purpose to stay in business (thiếu lương tâm, mục đích để duy trì
hoạt động kinh doanh)
- no planning for the future
- lack of long-term definition anf goals
2. empasis on short term profits
- worship of the quarterly devidend (tôn thờ cổ tức hàng quý)
- sacrificing the long term growth of the company
3. annual rating of performance
- arbitrary and unjust system
- demoralizing to employees
- nourishes short-term performance.
- annihilates teamwork, encourage fear (hủy hoại tinh thần đồng đội, tăng sự sợ hãi)
4. mobility of management
- no roots in the company
- no knowledge of the company
- no understanding of the problems
5. use of visible figures only
- no use of figures that are unknown and unknowledge
- encourage by business schools