IT Support Engineer

Introducing you to Bigtincan

Bigtincan is an AI-powered Sales Enablement Automation Platform that adapts to a customer’s sales
process, delivering the right content for selling, training, and coaching at scale across all devices.

Since the company’s inception in Australia in 2011, Bigtincan has expanded globally to include the
US, the UK, Denmark and many others. The company is growing its engineering centre situated in
the heart of Sydney CBD, and is seeking an experienced Senior Frontend Developer to join the
team.

More about the role

What you’ll be doing:
● Manage internal IT systems such as email, calendaring and network access control
● Maintain security of systems and processes by following our Information Security
Management System (ISMS) in accordance with our ISO/IEC:27001 accreditation
● Manage company hardware and networking both in the office and as used by remote
workers
● Manage and track tasks using our ticketing system (Jira)
This will involve:
● Handling staff on-boarding, off-boarding, and system access request changes
● Increasing use of automation for activities such as basic staff system access
● Software system access control and audits
● Communicating effectively across departments and timezones
● Working with Jira, Slack, and email
● Integration activities resulting from company acquisitions
● Coordination and collaboration for learning and integration of systems from newly acquired
businesses around the world
● IT process management and control
May also include:
 ● Cyber Security Support
● Involvement in activities for continuous support of our certifications
● Hardware and networking asset acquisition, control, and auditing

What you'll bring

● 2 years experience supporting users
● Experience with Active directory or authentication services
● You’re a people person who is customer centric
● Learning aptitude

What is it like being part of the Bigtincan team?

As part of the Bigtincan family you will be trusted and supported to achieve your career
aspirations as we enable you to grow into your very best self. You will work amongst a
motivated group of people in collaboration with each other, who work together to find a way to
deliver better opportunities and results for our customers. We believe in true flexibility, we care
about our team mates and hold ourselves accountable to maintaining an ambitious, warm and
diverse culture.

Perks & Benefits

● Competitive Salary Package

● Bigtincan Share Options for all employees
● Paid Parental Leave
● Fun, modern office located on Pitt Street - table tennis, free snacks, games
● Weekly UberEats Lunch and Learn - covering different topics each week
● Themed social events every quarter - Halloween Magic Shows, Christmas Parties, 10,000
Steps Challenge, Mental Health Awareness and more
● Health and wellbeing program
● Flexible hours, good work life balance, option to work from home

Bigtincan is an equal opportunity employer and we value diversity in all forms. We do not
discriminate based on race, religion, colour, national origin, gender, sexual orientation,
age, marital status, veteran status, or disability status.
If you feel you have got what it takes to be a part of the Bigtincan family please send your
resume and hit the apply button now!