Republic of the Philippines

Department Of Education
REGION XI
Division of Davao City
BINUGAO NATIONAL HIGH SCHOOL
________________________________________________________________________
TLE 9 - CONTACT CENTER SERVICES
Third Quarterly Examination
School Year 2022-2023

Name: ______________________________ Score:__________

Grade Level & Section: ______________

Multiple Choice
Direction: Read and understand the following sentences. Encircle the letter of your
choice.

1. What is the primary input device that is used to enter alphanumeric characters, symbols, and
functions into the computer system using buttons or keys.
a. Computer Mouse c. Printer
b. Computer Keyboard d. Scanner

2. ___________ contains comma, period, semicolon, question mark and exclamation point.
a. Alphanumeric Keys c. Punctuation Keys
b. Special Keys d. None of the above

3. ___________ contains letters and numbers

a. Alphanumeric Keys c. Punctuation Keys
b. Special Keys d. None of the above

4. ___________ contains function keys, control keys, arrow keys, Caps Lock key,
Alternate keys.
a. Alphanumeric Keys c. Punctuation Keys
b. Special Keys d. None of the above

5. ___________individual keys for letters, numbers and special characters

a. Character keys c. Navigation Keys
b. Modifier keys d. Lock Keys

6. Which of the following is not an example of Modifier keys?

a. Control c. Alt
b. Shift d. None of the above

7. This key is common to almost all keyboards.

a. Modifier keys c. Entering and Editing Keys
b. Lock Keys d. Navigation Keys

8. This key is used together with other keys

a. Modifier keys c. Entering and Editing Keys
b. Lock Keys d. Navigation Keys

9. This key used to carry out directions

a. Modifier keys c. Entering and Editing Keys
b. Lock Keys d. Navigation Keys

10. Which of the following is not an example of Lock keys?

a. Caps Lock c. Control
b. Num Lock d. None of the above

11. This key typically perform a very specific task within a particular software application
a. Modifier keys c. Entering and Editing Keys
b. Function Keys d. Numeric Keys
12. Which of the following is not an example of Entering and Editing Keys?
a. Insert c. Delete
b. Enter d. All of the above

13. This key separates the numeric keypad on the right of a keyboard for faster numeric
encoding. Laptop keyboards do not have these due to limited space.

a. Numeric Keys c. Entering and Editing Keys

b. Function Keys d. Modifier keys

14. They are additional keys sometimes depend on the operating system
a. System and GUI keys c. Entering and Editing Keys
b. Function Keys d. Numeric Keys

15. It is named after the sequence of the first 6 letters from the top left.
a. QREWTY c. QTYREW
b. QWERTY d. QRTYWE

16. In other devices such as smartphones and tablet computers, the _________ keyboard is on
the screen itself
a. Wireless c. Bluetooth
b. Virtual d. Wired

17. _________is a pointing device which interacts with items on your computer screen.
a. Laser c. Mouse
b. Keyboard d. Monitor

18. This is used to select (mark) an item or open a menu. This is sometimes called single-
clicking or left-clicking.

a. Right Clicking c. Double clicking

b. Left Clicking d. Clicking

19. This is most often used to open items on your desktop. For example, you can start a
program or open a folder by double-clicking its icon on the desktop

a. Right Clicking c. Double clicking

b. Left Clicking d. Clicking

20. This usually displays the list of commands relative to the icon called the “shortcut menu”.

a. Right Clicking c. Double clicking

b. Left Clicking d. Clicking
21. It is mostly often used to move files and folders to a different location and to move windows
and icons around on your screen.
a. Right Clicking c. Double clicking
b. Dragging and Dropping d. Clicking

22. ______ is also called a "soft boot" means to restart a computer

a. Cold Booting c. Turn Off
b. Warm Booting d. Shutdown

23. Starting up a computer from an “off” state is called _______________.

a. Cold Booting c. Turn Off
b. Warm Booting d. Shutdown

24. User passwords are ________________ which means that if your password is “password”,
you would not be able to successfully access your account if you entered “PASSWORD”.
A. case-sensitive B. private C. unique D. special

25. You can find the Start button, program buttons, and notification area in the ________
A. Status bar B. Task bar C. Task pane D. Icons