QP CODE: ¢180106 Effectve ond ee as Duration Comme $i 23 Hr. Total Marks: 60 NOTE: 1. Question 1 is compulsory QL Q2. Q3. 2, Attempt any 4 out of the remaining 6 questions. 3. In Questions 2— 7, attempt any 2 out of 3 given questions. . State Trne or False [cou M5} Effective communication is dependent on the speaker and the listener. Oral Communication is also known as non-verbal communication. Feedback is an unimportant component of communication, Channel and medium are synonymous Chronemics refers to communication by colour. paper p> B. Distinguish between Formal and Informal Communication in a business organization. [co1/Ms] C. Give a diagrammatic representation of the Communication Cycle with all its components and state two significant points about Feedback [co1/ M5] D. State why tone and clarity in communication carry such significance in business correspondence. Illustrate with examples. [C03/ M5] ‘A. Why and how does one maintain ‘goodwill’ in a letter of refusal or rejection? Use examples to explain. [C03/ M3} B. Write the advantages and disadvantages of Oral and Written Communication in 1 business organization. [COI M5} C. Fill in the gaps with the correct prepositions. [C02/ M5} 1. We live South End London. 2. Would you like to go__ the cinema tonight? 3.No, thanks, Iwas the cinema yesterday. 4, What is the time your watch. A. State the importance of ‘You Attitude’ in official business correspondence. i [CO3 /M5]QP CODE: C180106 B. A team leader refuses to take ideas from the team members and then blames the team for failure of project. Identify the barrier, give reasons for its occurrence and state the steps that could be taken to overcome such a barrier. [C02 /Ms] C. Match the columns [co2 M5) A B a. Use of jargon Physical barrier b. | Resistance to change Semantic/ linguistic barrier c. | Hierarchical structure | iii | Syntactical barrier d. Faulty word order iv Faulty medium €. Stuttering v Psychological barrier vi Status barrier Q4, A. Assume you are the HR manager, write a letter of rejection to a candidate who had done impressively well during the interview. Use the modified block format for the same. [CO1,3/M15] B. What are the various pre- presentation checks that you would do in order to have a successful sales presentation. Create a checklist for the event [CO4 M5} C. Identify the sender, receiver, channel, message and feedback in the following. [couMs} 1. The CEO of a company mails the HR manager for the appraisal of employees; the manager fails to do it in the stipulated period of time. 2. An artist displays his painting titled “Being Me” at the Town Hall and receives acclaim. Q.5. A. What is the purpose of a committee? What are the pre requisites of conducting a formal meeting at a work place? [CO4/ M5] B. Employees of Astro Foodchem Pvt. Ltd. Can consult any doctor and buy medicines from anywhere and claim reimbursement up to Rs. 10000/- a year. The top management, however, believes that this system, very convenient for employees, is abused by a large number of them. Even employees who are not ill produce fake bills and claim ‘reimbursement’. Write a ‘bad news’ memo to all the employees stating its decision to stop the misuse but continuing to honour its commitment to the employees” health care. Use the Full Block format. [CO1/MS5]* QP CODE: c180106 C. Give one word for: 1. The way one stands or sits. P. 2. Movements of the hands or head that conveys meaning. G 3. Communication by touch. H 4. The study of sounds of a language. P 5. Communication by the use of oral or written word. V. Q. 6. A. State the importance and use of the various modern technological devices that can be used to organize and conduct an effective election campaign. [cos/ M5} B. Explain the term ‘Grapevine’; how can it be used to further efficiency in the workforce. [co3/M3} C. Match the following body language signals with their interpretations. [CO1/ M3} Avoiding eye contact Depressed Clenched fists Defensive, closed mind ‘Drooping shoulders ‘Aggression, determination Crossing arms across chest Attentiveness, interest Direct eye contact (listening) Self-conscious, lacks confidence Ownership | Q.7.A. List and elaborate on any three psychological barriers to communication. [CO2/ M5] B. With the help of an organizational flowchart/pyramid, elaborate on the various channels of communication in a business organization. [coms] C. State whether True or False. [co4, 5/M5] 1. Semantic barrier can be overcome by excellent command over the language. 2. Closed mind is a physical barrier. 3. Confidential information can be passed on official email ids. 4, A hard copy backup during a presentation is a good strategy to overcome technical snags. 5. Psychological barriers can be easily overcome. The End. 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