RFQ FOR THE POSTS OF COMPUTER OPERATOR GRADE-B -2022 UTTAR PRADESH POLICE RECRUITMENT AND PROMOTION BOARD REQUEST FOR QUOTATION FOR PROMOTION RELATED ACTIVITIES FROM COMPUTER OPERATOR GRADE-A to GRADE-B-2022 No. PRPB-IV -15(5)/2022 Dated: Marcho§, 2023RFQ FOR THE POSTS OF COMPUTER OPERATOR GRADE-B -2022 Table of Contents Introduction... PART-1 ACTIVITIES AND ELIGIBLITY CRITERIA PART-II Stages of the Process. Scheduleof Activities .. Scope of work for selection... P. i Evaluation Criteria... Stages of Payment Terms and Conditions... Submission of Bids..... List of Annexures ... Annexure (1-10)... Proforma for Technical Evaluation (1 — 12)...RFQ FOR THE POSTS OF COMPUTER OPERATOR GRADE-B -2022 Introduction ‘The Uttar Pradesh Police Recruitment and Promotion Board (UPPRPB) has been constituted by Govt. of UP for carrying out all recruitment and promotion processes for subordinate police officers of UP Police, The Board is committed to use effective procedures with integrity and reliability for ensuring maximum transparency with innovative use of technology, timely dissemination of information and a prompt grievance redressed system. The Board is going to conduct OFFLINE EXAMINATION AND RELATED ACTIVITIES FOR THE SELECTION OF COMPUTER OPERATOR GRADE-A Post- 2021(VACANCIES- 1009 POSTS and Eligible candidates. 563) The Board invites Quotations from reputed companies and agencies that are empanelled under Government of UP for Online/offline-OMR based examinations, related to direct promotion processes and have successfully completed following activities described in Part-I of this RFQ, for Union Public Service Commission, State Public Service Commissions, joint entrance examinations for engineering, medical or ‘management courses, recruitment boards of public sector enterprises, Central/State Police organizations or other government departments, etc.: PART-I ACTIVITIES (1) ORGNIZATION AND SORTING OF THE DATA OF CANDIDATES SUPPLIED BY THE BOARD 1. Data will be given to the agency for organization and sorting of the data from the Technical Services. 2. Providing a helpline to the candidates for promotion process related quires. 3. Uploading of the admit cards to the candidates and also sending a SMS about their admit cards/ communication ete. (2) PAPER SETTING RELATED ACTIVITIES, Creation of Question bank containing minimum 5000 objective type questions or more as per syllabus and guidance of the Board for General Knowledge, Mental Ability, Reasoning and Computer Science. Clarity of questions and authenticity of answers is to be ensured.RFQ FOR THE POSTS OF COMPUTER OPERATOR GRADE-B -2022 (3) OFFLINE WRITTEN EXAM RELEATED ACTIVITIES- (A) Conduct of examination-About 563 candidates are likely to participate in this Exam. 1. Setting up, hosting and maintaining a website (which includes communicating with the candidates through SMS, E-mail etc.) 2. Selection/verification of well equipped and secure non-controversial with impeccable credentials one exam centre. Centre allotment to the candidates, generation and online uploading of admit cards on the basis of instructions issued by the Board 4. Conduct of offline written (OMR Based) objective type Examination at the one centre, scanning of OMR sheets at the designated place of the company and invitation and resolution of objections raised by candidates etc. 5. Printing and dispatch of Examination Kiv/ Stationery at the examination centre. . Complete CCTV /Video coverage during written examination as per instruction of Board. 9.Generation of the list of successful candidates in offline written examination according to Logic issued by the Board. 10. Data archiving and digitization. Eligibility criteria for Participation 1. The agency must be a company registered under the Companies Act, 1956 in financial year 2016-2017 or before it. No consortium will be permitted for this participation. 2. The agency must be a company empanelled under Government of UP for online/offline examinations, related to direct promotion and recruitment processes 3+ Average turnover of the agency for the last three financial years (2019-20, 2020-21 and 2021-22) must be at least Rs 5 Core. 4- Average turnover generated from services related to online/offline-OMR based written examination in the last three financial years (2019-20, 2020-21 and 2021-22) must be at least Rs 5 Core per year. Annual accounts duly audited by Chartered Accountant and audited annual report for last three financial years ie. 2019-20, 2020-21 and 2021-22 must be furnished for corresponding period as mentioned in para(3) above 5- The company must have successfully completed at least 3 projects of offline examination, online admit cards, confidential item creation and result of candidature of minimum 01 lac candidates per examination within last 3 financial years) ie. (2019-20, 2020-21 and 2021-22).RFQ FOR THE POSTS OF COMPUTER OPERATOR GRADE-B -2022 6- The company must have successfully completed at least one project of offline written with the value of at least Rs.1 crore within last 3 financial years) i. (2019-20, 2020-21 and 2021-22) 7- The agency must have in-house capability for database generation, storage, handling and management, 8. The agency must be ISO 9001, ISO 20000 and ISO 27001 certified. 9- The source code of the software must be owned by the service provider. 10- Agency and its subsidiaties must not be blacklisted or on work holiday by the Central Government/State Government, The firm or any of its director should neither be convicted by any Court of Law or blacklisted by any Government nor any criminal case should be pending against such Firm in any Court of Law, regarding recruitment related cases. The agency will provide a self declaration certificate as following:- (i) Certified that this company/Firm and it’s subsidiaries has never been blacklisted in last five years. by any Govt./Public sector ageney/Undertaking in India. (ii) The services of the company/firm and it's subsidiaries have not been discontinued by the client for unsatisfactory performance in connection with recruitment process of any Govt/Public sector agency/undertaking in last five years, Il- The agency must have at least 150 technically qualified/trained and experienced manpower on their roll for conducting online recruitment examination. At least Two technical employee has to be deployed at every test centre. The agency must have capability to deploy more skilled manpower if required, The agency should commit to set-up an office in Lucknow with full time employees and infrastructure if in case the contract is awarded to the company Affidavit should be submitted in this behalf. 12- The agency must have the primary data centre with secondary data centre for data security. Both the data centres should be located in India in different seismic zones. The data centre must be minimum Tier-III. Or The agency must deploy Tier-II data centre with D. R. (Data Recovery) support both based in India.RFQ FOR THE POSTS OF COMPUTER OPERATOR GRADE-B -2022 PART-II 1- Stages of the process 1.1 The Board is currently carrying out promotion process for Male/Females FROM 12 13 COMPUTER OPERATOR GRADE-A to GRADE-B, for cligible 563 candidates in UP Police. The Bids are being invited for the complete selection process for the post of FROM COMPUTER OPERATOR GRADE-A to GRADE-B in UP Police. The various stages in current recruitment process of FROM COMPUTER OPERATOR GRADE-A to GRADE-B broadly are as follows: ) Organizing and sorting of the supplied data about candidates. b) Generation and Online uploading of admit cards. ©) Question bank creation of 5000 questions or more as per syllabus. 4) Offline objective type Examination at one centre, invitation and resolution of objections through software and scanning of OMR sheets for generation of result of written examination and calculation of the marks for service records, f) Preparation of Merit List on the basis of marks of written examination and service records For this promotion, the scale of operations may be of processing about 635, applications for the post of FROM COMPUTER OPERATOR GRADE-A to GRADE-B. The Board intends to seek assistance of empanelled agencies having proven competence and rich experience in carrying out similar activities, and having excellent infrastructure facilities for carrying out different tasks relating to various recruitment processes. The Board invites bids as per details given in the following sections. 2-Schedule of Activities The schedule of activities shall be as follows:- Last date of receipt of offers Date of opening technical bids Cost of Tender Documents [ Rs. 10,000/- (Rs. Ten Thousand Only) Non refundable Eamest Money Deposit Rs 10,000,00/- (Rs.Ten Lac Only) | Validity of the bid ‘Address for Communication 06 Months from last date of bid 1 Additional Secretary (Promotion), UP Police Recruitment & Promotion Board,Tulsi Ganga Complex, 19 C, VidhanSabhaMarg, Lucknow (UP) -226001,Phones: 0522- 2235750/2235752 , e-mail id- asecp@policeboard.in | Place of opening the tender Office of Additional Secretary(Promotion), UP Police Recruitment & Promotion Board,Tulsi Ganga Complex, 19 C, VidhanSabhaMarg, Lucknow (UP) -226001 |RFQ FOR THE POSTS OF COMPUTER OPERATOR GRADE-B -2022 3-Scope of work for Selection 31 Selection FROM COMPUTER OPERATOR GRADE-A to GRADE-B, for eligible 563 candidates in UP Police. 3.2 Different process/stages of this recruitment and expected number of candidates to participate at each stage is as under :~ (1) Offline applications- approx 563 (2) Offline Examination- approx 563 (3) Evaluation of Service Records approx 563 3.3 This tender is being issued for carrying out following activities in relation to the recruitment process. _ Description _ Details At Data will be given to the agency for organization and sorting of the | Annexure | data from the Technical Services. 2 | Uploading admit card- (Includes generation and online uploading | Annexure- 2 of admit card and centre allotment to the candidates. _ 3 ‘Conducting offline Examination. ‘Annexure-3 (includes Providing well equipped examination centre, Supply of examination centre management kits, Coordination and Conduct of Offline Examinations, evaluation). Inviting of objection from the candidates and their resolution by the agency through a software. _ 4 | Question Bank ‘Annexure-4 Preparation of Question bank of minimum 5000 (Five thousand) questions with authentic sources/books as per the syllabus and guidelines provided by the board. The standard of difficulty in each question paper would be of the same nature 5 Preparation of merit list “Annexure-5 Preparation of merit list on the basis of offline-OMR based written examination, __ a 6 | Condueting Evaluation of service records of the candidates who | Annexure-6 were successful in the written examination . 7 ‘Result Preparation “Annexure-7 Result generation and analysis as per instructions of the Board and uploading on website aes 8 | Web servers ‘Annexure-8 Setting up on web servers for communication with candidates ~the agency shall set up, host and maintain a website for generation and uploading of admit cards till declaration of final results 9 |Help Line ‘Annexure-9 Providing a Helpline no 10 a.m. to 7 pm, and two technical persons at a time) with SMS and E-Mail facility for answering the queries of the candidates at every stage of the process. This help line will work from the start of receiving of online application forms till | the end of recruitment Process.34 35 RFQ FOR THE POSTS OF COMPUTER OPERATOR GRADE-B -2022 The agency is required to submit its approach and methodology to execute the project clearly explaining how it intends to achieve the objectives and scope of the work. Objections raised by the candidates shall be resolved by agency with the given time frame. The agency will develop a software for this and get it approved from the Board after giving a presentation.. RFQ FOR THE POSTS OF COMPUTER OPERATOR GRADE-B -2022 PART-II 1-Evaluation Criteri 1.1 Agencies are required to submit a technical bid and a financial bid in separate envelopes duly marked, The financial bid shall be opened if the technical bid meets the required criteria of the board. 1.2. The evaluation of the agencies shall be done on the basis of the Quality and Cost Based Selection (QCBS) process. The Technical offer shall be given 50% weightage and the financial offer shall be given 50% weightage. 13 Technical Evaluation Criteria (Scoring Matrix’ ‘The criteria for the evaluation of the technical offer shall be as follows: Head | Details Criteria [Marks] Max. | Proofs required | ‘Average turnover per year in last 3 | 1 to [ Certificate | Turn over | Financial year (2019-2020, 2020- | Above 5 Cr to 10] 7 & audited annual 2021, 2021-2022) from | crore report of the last Promotion/recruitment 03 Fin. years examination business in In above 10 crore 0 Experience JOFFLINE/ONLINE 3105 Processes | 3 | 10 | Clients of Ipromotion/recruitment process End [6 to 10 Processes | 7 Completion offline/online fio End carried out in last 3 years Certificates! end to end (2019-2020, 2020-2021, 2021- fmore thanio. | 10 Work Order promotion/re [2022) in UPSC, PSCS, Government | processes | cruitment Department, PSUs CPO's /State | | process Police/JEE For — Engineering. | Medical or Managemen/Universities Entrance [Examination. Experience in| Experience in. successfully ) Clients Conducting j executing high-volume | Completion large scale | offline/online examinations in last [Above 50000 7 Certificates’ | offine/online | 3 years (2019-2020, 2020-2021, | 100000 Work Order exams 2021-2022) in any one project | candidates | Above 100000 10 | fle candidates | End to End} Experience of having executed | | to 2 clients ~ | Clients offline/online | end-to-end offline/online [3 to 5 clients Completion Exam recruitment/promotion More than 5 Certificates! experience | Examination processing work for | clients Work Order | Government/PSU clients. (From | 10 application, online admit card, conducting offline/online exam, | | evaluation and result preparation) | 9RFQ FOR THE POSTS OF COMPUTER OPERATOR GRADE-B -2022 Maximum Marks Question ~ Experience in preparation of | If yes | 5 | 05 | Self Declaration’ Seen offline/online question bank of work order sleet more than 1500 questions. | - 6 | DataCentre | Availability of secured data centre | Both Primary &| 3 | 10 | Self Declaration in India with DR (Data Recovery) | Secondary Data and physical | support in different cesmic zone. | centres are visit by the UP | outsourced = & POLICE Tier-3 Committee for | verification. Own primary | 7 Data centre, but | outsourced secondary data centre, both Tier- | 3 Own Primary &| 10 Secondary Data | centres . both are | Tier-3 | 7 Quality certifications for 180 900T11SO|~2 [05 Quality | Certifications | offline/ontine recruitment 27001 Centificate | examination division of the agency | SO 9001+ISO | 3 27001+1SO 20000 —_ Iso 9001+1SO 5 27001+1SO 20000+STQC+Cert il in 3 | CMMi CMMi/ certifications for | CMMi Level-5 3 | 05 [CMM Level | Certification | offline/online recruitment | Development | Centiticate ; | examination division of the agency CMMI Level-5 3 | Development+ MMi Level-s | L : Services a 9 Manpower | Dedicated manpower on rolls | 50 to 100 2 | io jk Head deployed in recruitment declaration + | examination process. 101 t 200 3] Team details ‘Above 200 i0 alongwith EPE | Certificate, | |- Understanding of the scope of 7 10 | 25 a Project, Approach and | methodology. Technical | Presentation | deployment capability | 10) & Il- Project plans and challenges 10 Resources | faced, completeness. and comprehensiveness of solution . | Iil- Functional demonstration of 5 |__| solution and design, - ee | .% RFQ FOR THE POSTS OF COMPUTER OPERATOR GRADE-B -2022 > Proof of each criteria mentioned above (1 to 10) has to be submitted along with bid.Experience should not include subletting work. > Work experience should be counted on basis of end to end project execution in a single process, Evaluation Crite: ‘The Financial bid of those bidders, who qualify in the technical evaluation with technical score of 50 or more as per evaluation criteria, will only be opened, All other Financial bids will not be opened. The Financial bids of the technically qualified bidders will only be evaluated. The Financial scores would be normalized on a scale of 100, with lowest score being normalized to 100 and the rest being awarded on a pro-rata basis. Such normalized scores would be considered for the purpose of QCBS based evaluation, explained in section below. yu: and Cost based selection (QCBS} ‘The individual bidd Fn= Fmin/Fb* 100 (rounded off to 2 decimal places) Where, 's commercial scores (CS) are normalized as per the formula below: Fn= Normalized Financial score for the bidder under consideration, Fb= Absolute financial quote for the bidder under consideration, Fmin= Minimum absolute financial quote Composite Score (S)= Ts * 0.6 + Fn * 0.4 The Bidder with the highest Composite Score(S) would be awarded the contract. FORMAT FOR QUOTING RATES ‘S.No | Name of activity ‘Number of] Unit | Total Cost | candidates for | Rate per| for the the purpose of | candidat | activity calculating | ein INR. | =(3 X 4) financial Quote | with all taxes and. duties | CGST+S GST as per rules a2 3 4 3 1 Data will be given to the agency for 563 z organization and sorting of the data from the Technical Services. WlRFQ FOR THE POSTS OF COMPUTER OPERATOR GRADE-B -2022 2 | Uploading admit card- Centre allotment 563 to the candidates for offline written exam, generation and online uploading admit card and confirmation by SMS and e-mail to candidates. 3 | Question Bank 2000 questions Preparation of Question bank of 2000 questions or more as per the syllabus and guidelines provided by the board The standard of difficulty in each question paper would be of the same nature. | 4 | Conducting Offline Examination 363 (includes Providing well equipped examination centre, Supply of | | examination centre management kits Coordination and Conduct of Offline Examinations, Invite of objection form Candidates and their resolution through a software, evaluation of answers) 5 Conducting Evaluation of service 563 records of the candidates who were successful in the written examination . 6 | Final Result Generation Generation of select list on the basis of the marks obtained in the offline written examination and service records as per Logic/Instructions issued | by the Board. 7 Help Line- Providing a Helpline no( 10 am. to 7 p.m. and two | technical persons at a time) with SMS and E-Mail facility for answering the queries of the candidates at every stage of the process. This help line will work from the start of receiving of online application forms till the end of recruitment Process Total Cost of the Project (in Rupees) = (1+2+3+4+5+6+7) Note:- Rate for preparation of Question Bank(Rs.........per question) > Number of candidates in column 3 are given only for the purpose of calculating financial Quote. Payment for activities 1,2,4 ,Sand 6 will be done on the basis of actual numbers of admit cards issued at each stage, at the rate given in column 4. Payment of activities 3, 7 and 8 will be done as per quoted amount for that activity. 1.4 The rates quoted should be inclusive of all applicable taxes. a, The Firm shall be responsible for any fluctuation/changes of taxes infuture, 1218 19 RFQ FOR THE POSTS OF COMPUTER OPERATOR GRADE-B -2022 b. If taxes increase in future, it will be borne by the Agency. If taxes reduces, benefit of reduced taxes shall be passed to Govt. c. Incase of calculation error given by the agency, any interpretation shall be in favour of the Govt. The rates quoted shall be valid for the entire duration of the process irrespective of the delay due to whatsoever reason, All supporting documents should be annexed along with an index of such documents in the same order as tabled. Incomplete bids will not be considered. ‘The documents must be self-certified. ‘The agency must provide quotes for all activities mentioned in Para 3.4. The agency must quote for each activity separately within the provided format. The Board may accept a single vendor for the complete process to maintain the quality and integrity of the process. The Board reserves the right to withdraw activities listed under any of the annexure and treat them independently. 1.10 Stages of Payment - Stage 1 Acti ty 1 - Data will be given to the agency for organization and sorting of the data from the Technical Services. ‘Activity 2- Uploading admit card- Includes generation and online uploading of admit card and centre allotment to the candidates. Activity 3 - Conducting offline Examination Includes Providing well equipped examination centre, Supply of examination centre management kits, Coordination and Conduct of Online Examinations, evaluation). Inviting of objection from the candidates and their resolution by the ageney through a software. Question Bank Preparation of Question bank of minimum 5000 questions with authentic sources/books as per the syllabus and guidelines provided by the board. The standard of difficulty in each question paper would be of the same nature. ity 1,2 &3 will be done after (Payment of 50% of the above mentioned acti suecessfulcompletion of the above stage.) Stage 2 ‘Activity 4- Preparation of merit list- Preparation of merit list on the basis of offline written examination and evaluation of service records. Activity 5- Result Preparation-RFQ FOR THE POSTS OF COMPUTER OPERATOR GRADE-B -2022 Result generation and analysis as per requirement of the board and uploading on website. Activity 6-Web servers - Setting up on web servers for communication with candidates -the agency shall set up, host and maintain a website for generation and uploading of admit cards till declaration of final results Activity 7- Help Line Providing a Helpline no( 10 a.m. to 7 p.m, and two technical persons at a time) with SMS and E-Mail facility for answering the queries of the candidates at every stage of the process. This help line will work from the start of receiving online application form till the end of recruitment Process. (Remaining 50% Payment will be done after completion of above mentioned activity 4 to 7.) 2- Terms and Conditions 21 22 23 24 25 26 In view of the nature of the work, the Board expects 100% error free processing of the recruitment process at all stages. If the selected agency commits error and fails to conduct various recruitment processes/exams to the satisfaction of Board, the Board reserves the right to cancel that particular process or whole recruitment process and can direct the agency to conduct that exam/process or the whole recruitment process again and for this no extra payment shall be made to the agency. If due to errors committed by the agency Board cancels the recruitment process and it is decided by the Board not to proceed with the same agency for conducting the recruitment process again, the Board may terminate the contract with selected agency and the Board shall not be liable to make any payment what so ever to the agency. The agency shall provide a bank guarantee equivalent to 10% of the estimated cost of the project. ‘The agency shall enter into a Memorandum of Understanding with the Board detailing scope of work, service level agreements, penalties, financials and other terms and conditions, The Agency shall deploy a dedicated project manager and requisite skilled team (minimum OSmembers) for the project at Lucknow during the process. Qualifications, experience of key team members need to be specified. SMS and E-Mail facility for answering the queries of the candidates. This help Jine/Helpdesk will work from the start of online uploading of admit card till the end of promotion Process. All information, data, reports of any nature produced by, for, ot as a result of, any of the services, and all copies of the foregoing, shall be the sole and exclusive property of the Board, 4RFQ FOR THE POSTS OF COMPUTER OPERATOR GRADE-B -2022 2.7 Confidentiality of the process shall be paramount and any lapse shall invite huge penalties and legal actions. The selected agency shall not disclose the fact, that it is working for the Board to third parties. 2.8 Penalties shall be imposed in case of failure by the agency to deliver the services according to the agreed terms and conditions and time lines. 2.9 The selected agency would have to comply with the e-governance standards of Government of India (http://egorstandards. gov.in ). 2.10 In case of any manipulation by the vendor, UP Police Recruitment and Promotion Board will have the right to proceed against the vendor under the relevant provisions of Law 2.11 The successful agency is required to comply with the requirements of all the ‘Acts, Rules and Regulations framed by the State Government/Central Government relating to contract work and the UPPRPB will not be responsible for any breach thereof. 2.12 UPPRPB has right to reject the tender without any reason. 2.13 Rates shall be applicable till the end of the recruitment process irrespective of the delay in any activity due to whatsoever reason, 2.14 The Agency must possess valid licences of the software used for the board. 2.15 All disputes related to this bid will be subject to Lucknow Jurisdiction. 2.16 Limitation of Liability towards the firm shall not exceed the contract value. 2.17 In case of any litigation, agency shall provide the relevant information /reply to the Board. whenever required agency will designate their officials to appear before the court to apprise and explain the procedures adopted for examination and preparation of the result, along with any other queries made by the Hon'ble Court, No extra reimbursement for any expenses would be born by the Board 3-Submission of Bi The technical and financial bids should be submitted in two separate sealed envelopes clearly indicating the contents of each envelope. 3.2. The technical bid must be accompanied by: () A demand draft for Rs. 10,000/- payable to Additional Secretary, (Promotion), UP Police Recruitment and Promotion Board at Lucknow towards cost of tender documents. This amount shall be non-refundable. (ii) A demand drafl/ Bank Guarantee for Rs.5,00,000/- payable to Additional Secretary, (Promotion), UP Police Recruitment and Promotion Board at Lucknow towards earnest money deposit (EMD). 31 15RFQ FOR THE POSTS OF COMPUTER OPERATOR GRADE-B -2022 The bids must be submitted as per schedule indicated in the Schedule of Activities. to the undersigned in hard copies. No soft copies shall be entertained 34 Last Date of submission - 24/ 03/2023, 12:00 hrs. Qala? Additional Secretary (Promotion) UP Police Recruitment &Promotion Board, Tulsi Ganga Complex,19-C VidhanSabhaMarg, Lueknow(UP)-226001 Phone : 0522-2237140RFQ FOR THE POSTS OF COMPUTER OPERATOR GRADE-B -2022 Annexures [SNo. 7 Description Details At_| 1 Data will be given to the agency for organization and sorting of the | Annexure | data from the Technical Services. 2 [Uploading admit card- (Includes generation and online [ Annexure- 2 | uploading of admit card and centre allotment to the candidates . 3 | Conducting offline Examination (OMR Based) | Annexure-3 (includes Providing well equipped examination centre, Supply of | examination centre management kits, Coordination and Conduct of | Offline Examination’s, evaluation/scanning OMR sheets). Inviting | of objection from the candidates and their resolution by the agency through a software. a . j 4 | Question Bank ‘Annexure-4 Preparation of Question bank of minimum 2000 questions with authentic sources/books as per the syllabus and guidelines provided by the board. The standard of difficulty in each question |_| paper would be of the same nature 5 Preparation of list “of successful candidates in written | Annexure-5 examination. Preparation of merit list on the basis of offline written ation. _ 6 Conducting Evaluation of service records of the candidates who were | Annexure-6 ‘successful in the written examination (7 Result Preparation Annexure-7 | Generation of merit list on the basis of marks of the written examination and marks of service records. 8 ‘Help Line Annexure-8 Providing a Helpline no.( 10 am. to 7 p.m. and two technical persons at a time) with SMS and E-Mail facility for answering the queries of the candidates at every stage of the process. This help line will work from the start of online uploading of admit card till the end of recruitment Processa RFQ FOR THE POSTS OF COMPUTER OPERATOR GRADE-B -2022 Annexure -1 Data will be given to the agency for organization and sorting of the data from the Technical Services. (Includes Creation and management of an online portal for receiving online applications, designing application form and integration with banks for online payment, receiving online applications, preparing database) a) Preparing the Online Database 1. Application Processing and database preparation shall be done within one week of the last date of receiving data from the Board. 2. The agency shall arrange all manpower, equipment, hardware, software, generators and any other material required for these purposes. 3. The generated database must include all details entered in the application forms completely with 100% accuracy, Manual data entry shall be done wherever required to ensure that all fields are entered correctly. Photograph, signatures and address fields must be included in the database prepared by the Agency.(ii (iii) wy) @) (wi) RFQ FOR THE POSTS OF COMPUTER OPERATOR GRADE-B -2022 Annexure -2 eneration and online uploading of admit cards (Includes preparing database, uploading admit cards) Identification of eligible /ineligi le candidates on various parameters. Generation of Roll Numbers ensuring randomisation. Data entry of examination centre data. Allotment of eligible candidates to Offline Examination centres as per instructions of the Board. Uploading of admit cards for eligible candidates in different stages as per instructions of the Board. Each admit card should have a unique security number, Providing a Helpline with SMS and E-Mail facility for answering the queries of the candidates. Uploading of additional admit cards wherever needed. 19RFQ FOR THE POSTS OF COMPUTER OPERATOR GRADE-B -2022 Annexure-3 Conducting of offline Examination (OMR Based) A. Providing well equipped examination centre, Supply of examination centre management kits , Coordination and Conduct of Offline Examinations, evaluation/Scanning of OMR Sheets, publication of answer key, invitation of objections from candidates and resolution of the objections raised by candidates through software. Providing well equipped and secure examination centres for online examination. 1) Selection of well equipped and secure non- controversial examination centre with impeccable credentials that are well . B. Supply of Examination Centre Management Kits a, Hardware, software and other logistics for online examination at each centre. Availability of spare Question Booklets/OMR's/ Attendance sheets etc for any emergen €. List of candidates with roll number appearing at each examination centre, 4. Seating plan. e. Room wise Attendance Sheets with roll number, colour photograph and signatures of candidate, with provision for pasting of a fresh colour photograph on the attendance sheet, and capturing candidates signature and thumb impression on it Room wise desk slips. & Supply of various Report Forms which are to be filled by the centre in- charge. h, Supply of packing material for the packing of Attendance sheets and other materials comprising labelled envelopes for easy handling and administration. ¢ Examinations C. Coordination and Conduct of onl The agency shall depute a “Centre Coordinator” at each Examination Centre for each session of examination. Below are details for coordination for conduct of offline examination :- 20RFQ FOR THE POSTS OF COMPUTER OPERATOR GRADE-B -2022 1, Agency must provide one test coordinator, one technical expert, one invigilator on every 25 candidates and supporting staff as required. The Agency would conduct venue preparedness exercise two days before the test, with all the venues and official deputed by UPPRPB including the test coordinator and Invigilators briefing them about their role and duties. Venue Desk Roll no stickering as per sitting plan, Room Readiness, Invigilator Duty allocation and Duty chart preparation can also be done one day prior to exam, 2. Agency will be required to prepare standard test procedure in consultation with UPPRPB officials, with a view to conduct the offline examination uniformly in a fair manner at the venue. The procedure should be exhaustive and clearly indicate all the possible activities keeping in mind conduct of and for this purpose the Agency is required to prepare a Test Manual, Standard Formats for capturing information etc, Allotments of examination centre to candidates should be as per the direction of UPPRPB. 3. Agency would deploy minimum two technically trained and experienced manpower at each venue, which will include training, briefing, putting up signage’s and other administrative arrangements, 4. Agency would coordinate pre-examination preparation at each venue, which will include training, briefing, putting up signage’s and other administrative arrangements. 5. Agency would report impartially on the conduct of examination for each session, which will include necessary details as specified by the Board, 6. Setup necessary hardware required for the same at the designated centres/scanning centre, 7. Alll logistics expenses for handling confidential material would be borne by the agency, though the security provision would be provided by UPPRPB. Mock Test 1. Agency shall upload a mock test of 10 questions on the website for the benefit/practice of the candidates. Questions in the mock test should be different from actual questions , which will be asked in actual test. Mock test shall be true replica of actual process which will be followed in the test. 21RFQ FOR THE POSTS OF COMPUTER OPERATOR GRADE-B -2022 Annexure-4 (Question Bank) Agency is expected to prepare a question bank of around 2000 multiple choice objective type questions for offline written examination. Agency shall prepare question sets/question bank as per the guideline/ Syllabus provided by UPPRPB. The standard of difficulty in each question paper would be of the same level. Agency would ensure that all the content items must be error free, Instructions for offline exam will be decided in consultation with UPPRPB, Lucknow. Randomization of questions across all the sets should be ensured i.e. each question in each series should be distributed in a unique manner so that no commonality in position of any question is found across any series. This process should be 100% accurate. The Board may suggest some other methods of randomization of options also, The Service Provider will provide a question paper authoring tool which will ensure end-to-end security of the question paper encryption and will insure utmost confidentiality for paper setting, transportation, storage of the question paper and scanning and shall be solely libel for any breach /errors/ leakage, irregularities etc.RFQ FOR THE POSTS OF COMPUTER OPERATOR GRADE-B -2022 Annexure-5. Preparation of list of candidates successful in the written exam. Agency shall evaluate the answers given by the candidates during offline test and give marks accordingly . Agency shall prepare a list on the basis of marks obtained by the candidates in offline written exam as per rules and guidelines issued by the Board. 23MPUTER OPERATOR GRADE-B -2022 RFQ FOR THE POSTS OF C Annexure-6 Evaluation of service records ‘Agency will conduct evaluation of service records of the candidates who were successful in the written examination on the basis of the data received from the Technical Services HQs and Logic/Instructions issued by the Board. 24RFQ FOR THE POSTS OF COMPUTER OPERATOR GRADE-B -2022 Annexure-7 Preparation of Merit List The agency shall generate a merit list of candidates on the basis of the marks obtained in the written test and marks obtained in evaluation of service records as per the Logic/instruction issued by the Board. . The database of all candidates (selected and not selected separately) shall be handed over to the Board in two copies in external drives of appropriate capacity. ‘The database shall be in open server architecture and should be fully searchable. . A verifiable audit trail of all activities undertaken shall be maintained by the agency which may be inspected by the Board anytime. The Final result of selected candidates shall be made available in two sets of booklets (post wise overall list and category wise list)duly certified as per requirement of the board. 252 3. RFQ FOR THE POSTS OF COMPUTER OPERATOR GRADE-B -2022 Annexure-8 Help Line A Helpline no. will be provided by the agency with SMS and E-Mail facility for answering the queries of the candidates . Providing a Helpline no.( 10 a.m. to 7 p.m. and two technical persons at a time) with SMS and E-Mail facility for answering the queries of the candidates at every stage of the process. This help line will work from the beginning of the process till the end of Promotion Process. At least two technically qualified personnel will man the helpline being established at Board’s office Lucknow for answering the queries of candidates. 26RFQ FOR THE POSTS OF COMPUTER OPERATOR GRADE-B -2022 Performa For Submission of Technical Bid Proforma: (1) Turn Over S.R.no. Details 2019-20 | 2020-21 | 2021-22 1 | Overall turnover of agency (in Crore), 2 [Gross annual turnover from recruitment! examination works completed, | 3 | Profit/Loss 4” | Financial Health of agency * Solvency Ratio-cash, assets and low debt © Quick Ratio Hiabitities/ Current * Current Ratio: Current Assets/ Current liabilities © DebvEquity Ratio 27RFQ FOR THE POSTS OF COMPUTER OPERATOR GRADE-B -2022 Proforma- (2) Experience (Offline examination Process] S.R.no. Details | 2019-20 | 2020-21 | 202-22 1 Number of Process/Project carried | | out in last 3 financial years. i 2 [Name of work/Project and Location | 3 Date of Commencement as per y contract | 4 Actual date of Completion 5 No. of Candidates in each project 28RFQ FOR THE POSTS OF COMPUTER OPERATOR GRADE-B -2022 Proforma- (3) Experience ( Large Scale examination Process) Details 2019-20 2020-21 2021-22 | Number of Offline examination projects successfully completed in last three financial years, in which ‘no. of candidates were 2 Lac or more. (mention the highest number of candidates with concerned project.) ‘Name of work/ Project and Location No. of candidates in each project 29RFQ FOR THE POSTS OF COMPUTER OPERATOR GRADE-B -2022 Proforma- (4) End to End offline Exam Experience ~S.Rano. ~ Details | 2019-20 2020-21 2021-22 1 ‘Number of Government/PSU client for whom agency has executed end to end offline exam process. 2 Name. of Work/Projects [3 [ Name of Client 4 | No. of total candidates r Ss Date of starting the project i - 6 Date of Actual Completion ofthe | ~ projectRFQ FOR THE POSTS OF COMPUTER OPERATOR GRADE-B -2022 Proforma- (5) Offline Question Bank S.R.no, ~ Details Comment 1 Does agency has experience of preparing offline question | Yes/No bank of 2000 questions based of specific syllabus. 2 ‘Number of such projects done in last three years. 3 Number of questions prepared for each project. | 4 Internal capacity of experts available for preparation of . Question Bank | | 5 | Maximum sets prepared with no. of questions in it. 31RFQ FOR THE POSTS OF COMPUTER OPERATOR GRAD! Proforma- (6) Quality Certifications SRno. Details ‘Comment 7] 150 9001-2008 or later certificate available or not ? YesNo 2 1SO 27001 certificate available or not ? Yes/No 3 | ISO 20,000 certificate available or not ? YesiNo 4 | STQC ( Standard — Testing Qualities Certification) | Yes/No Certificate available or not? 3 | CERT-in certificate available or not? Yes/No = J 32RFQ FOR THE POSTS OF COMPUTER OPERATOR GRADE-B -2022 Proforma- (7) SR.no. Details Comment 1 ‘CMMi Level-5 Development certificate available or not ? Yes/No | 2 ‘CMMI Level-5 Development + CMIMi Level-5 cervices certificate | Yes/No ! available or not ? | 33RFQ FOR THE POSTS OF COMPUTER OPERATOR GRADE-B -2022 Proforma- (8) ‘Man Power (Present) S.R.no. Details Comment 1 Total No. of Technical personals in the Agency 2 Total No. of Administrative personals in the Agency 3 ‘No. of Technical personals to be deployed for the work @ | No.of Administrative personals to be deployed for the fork 5 ‘Available Manpower in Lucknow Please submit HR declarations, Team details along with EPF Certificates. 34RFQ FOR THE POSTS OF COMPUTER OPERATOR GRADE-B -2022 - Proforma- (9) S.RNO. Details | 2019-20 2021-22 1 No. of Projects in Conducting offline examination of more than 1 Lac | candidates in Uttar Pradesh in last three years. 2 Name of work/ Project Completed 3 Total No. of Candidates appeared ae 4 | Date of starting the project —T 5 Date of Actual Completion of the project : - —L 35