Introduction

About call center*Call center provide customer service through phone or email
.About electronic repairability and costs
*When device is damaged or has technical problem, relatively shop repair will do but it cost a lot
of time and money.
Techies E Call center Proposal
The main objective of this company is to assist clients in their electronic problems and help them
to identify the cause of electronic failure like virus or technical issues
Floor plan
for the building First and second floors make up the office building for Techies E-center Agency,
which serves as a space where staff can work effectively to assist clients. The front desk, waiting
area, security room, pantry and work stations are all located on the first floor which is 400 square
meters.In second floor has 400 square meters too, to suit the enormous number of employees and
conference room.
Features of the building
The building has several security cameras spread around the whole building and security guard at
each floor. For fire prevention, the building has fire extinguisher, fire alarm, sprinkler, and
emergency exit. Ventilation and air conditioning will help to maintain the server's functionality
for the longer hour used of all desktop computers.
The Topology used
The reason for choosing this topology is every workstation computer in the network is
individually connected to a central switch or hub which will give fast internet and it will not
delay the emails and calls that will be receive of our agents or send information to the customers.

Scope of work
The company aim customer with tight schedule and value time like Online business, Digital
Artist, or Online Schooler.

Project Situation
This service proposal is beneficial to the majority, especially to people who have questions and
to those who need guides. Good customer service builds a good relationship with customers it
means you have a rapid response time to service request, respond, to all customer feedback. This
proposal costs millions of pesos for the equipment required per agent, this includes computers,
(whether they are laptops or desktops), internet connection, headphones, audio dialing tools.
Furthermore, workforce management tools are crucial for call centers with high call volumes.

Network scope

Objectives
The specific design and objective of our call center
1. Reliable internet
2. Trained agents
3. Efficient Network topology
4. Efficient workstation
5. Software

Design features
1. Lobby - this where people wait, rest and inquire to the front desk near the lobby and also
near the pantry.
2. Server room - This is where is the whole brain of the workstation keep and safe.
3. Pantry - For the workers meals or guest, morning to evening. This will minimize the
needs of going outside of employee for a meal.
4. Security room - For security of the building, and where the main control of each

security camera scattered around the building,

5. Workplace –This is the employees workspace. Located at first and second floor of the

building.

6. CEO office – Located at the second floor, which manage the future of the company.