Project Phase IV Report

CUSTOMER MANAGEMENT SYSTEM

A PROJECT REPORT

Submitted by

Diwakar Kumar(20BCS1749)
Gautam Grover(20BCS2746)
Harsh Sharma(20BCS2786)

in partial fulfillment for the award of the degree of

Bachelors of Engineering
in
Computer Science

Chandigarh University
July-2024
 BONAFIDE CERTIFICATE

Certified that this project report “Customer Management System” is the

bonafide work of “Diwakar kumar, Gautam Grover, Harsh Sharma” who carried
out the project work under my/our supervision.

SIGNATURE
SIGNATURE

Priyanka Behki
Sandeep Singh Kang Computer Science and Engineering
Computer Science and Engineering)
SUPERVISOR
HEAD OF THE DEPARTMENT

Submitted for the project viva-voce examination held on

INTERNAL EXAMINER EXTERNAL EXAMINER

 TABLE OF CONTENTS

List of Figures
............................................................................................................................. 7
List of Tables
.............................................................................................................................. 8
List of Standards
......................................................................................................................... 9
CHAPTER 1. INTRODUCTION ....................................................................... 11
1.1. Identification of Client/ Need/ Relevant Contemporary issue
...................................... 11
1.2. Identification of Problem
............................................................................................... 11
1.3. Identification of Tasks
.................................................................................................... 11
1.4. Timeline .........................................................................................................................
11
1.5. Organization of the Report
............................................................................................. 11
CHAPTER 2. LITERATURE REVIEW/BACKGROUND STUDY ............. 12
2.1. Timeline of the reported
problem................................................................................... 12
2.2. Existing solutions
........................................................................................................... 12
2.3. Bibliometric analysis
...................................................................................................... 12
2.4. Review Summary
........................................................................................................... 12
2.5. Problem Definition
......................................................................................................... 12
2.6. Goals/Objectives
............................................................................................................ 12
CHAPTER 3. DESIGN FLOW/PROCESS....................................................... 13
3.1. Evaluation & Selection of Specifications/Features
........................................................ 13
3.2. Design Constraints
......................................................................................................... 13
3.3. Analysis of Features and finalization subject to constraints
.......................................... 13
3.4. Design Flow ...................................................................................................................
13
3.5. Design selection .............................................................................................................
13
3.6. Implementation plan/methodology
................................................................................ 13
CHAPTER 4. RESULTS ANALYSIS AND VALIDATION .......................... 14
4.1. Implementation of solution
............................................................................................ 14
CHAPTER 5. CONCLUSION AND FUTURE WORK .................................. 15
5.1. Conclusion
...................................................................................................................... 15
5.2. Future work
.................................................................................................................... 15
REFERENCES ....................................................................................................... 16
APPENDIX ............................................................................................................. 17
1. Plagiarism
Report............................................................................................................... 17
2. Design Checklist
................................................................................................................ 17
USER MANUAL .................................................................................................... 1
 ABSTRACT

"Customer Management System for Project Evaluation" outlines the key features and goals of the

project. The proposed system is designed to streamline and optimize the management of customer

relationships and project evaluation in a business setting. The system aims to centralize customer

data, automate project evaluation processes, and provide tools for analysis and reporting.

The project will involve the development of a web-based application that allows users to create and

manage customer profiles, track customer interactions, and store relevant documents and

communication history. The system will also include features for project evaluation, such as tracking

project progress, evaluating project outcomes, and generating reports for performance analysis.

The main objectives of the project are to improve customer relationship management, enhance project

evaluation efficiency, and provide data-driven insights for decision-making. The system will leverage

modern technologies, such as cloud computing, big data analytics, and machine learning algorithms, to

optimize the management of customer relationships and project evaluation.

The expected outcomes of the project include a user-friendly and scalable system that enables

businesses to effectively manage their customer interactions and project evaluation processes. The

system is anticipated to improve customer satisfaction, increase project success rates, and enable

data-driven decision-making for business growth.

In conclusion, the "Customer Management System for Project Evaluation" project aims to develop an

innovative and efficient solution for managing customer relationships and evaluating project

outcomes. The project will leverage modern technologies and best practices in customer relationship

management and project management to deliver a comprehensive and effective system.

 CHAPTER 4.
RESULTS ANALYSIS AND VALIDATION

ANALYSIS:
A project customer management system is a software application
designed to help businesses manage their relationships with customers.
It typically includes tools for tracking customer interactions, managing
customer data, and analyzing customer behavior and trends. Here are
some possible analysis points for such a system:

1.Features: A customer management system may include a variety of

features such as contact management, lead tracking, sales forecasting,
customer segmentation, email marketing, and social media integration.
The system should be evaluated based on how well it meets the specific
needs of the business.
Integration: The customer management system should integrate with
other systems used by the business, such as accounting software, CRM
systems, and marketing automation platforms. This will ensure a
seamless flow of data between systems and avoid duplicate data entry.

2.Usability: The system should be easy to use and intuitive, with a

well-designed user interface. It should be customizable to suit the needs
of the business and allow users to quickly find the information they
need.
Data Management: The system should be able to handle large volumes
of customer data and provide tools for organizing and managing that
data. It should also allow for easy searching and filtering of customer
data.

3.Analytics: The customer management system should provide detailed

analytics and reporting on customer behavior and trends. This will help
businesses make informed decisions about marketing, sales, and
customer service.
Security: The system should be secure, with robust access controls and
data encryption to protect customer data from unauthorized access.

4.Support and Training: The vendor should provide comprehensive

support and training to help users get the most out of the system. This
includes training on how to use the system effectively, as well as
ongoing support to address any technical issues or questions that arise.

Overall, a project customer management system can be a powerful tool

for businesses looking to improve their customer relationships and
drive growth. However, it is important to carefully evaluate the system
to ensure that it meets the specific needs of the business and provides a
good return on investment
 DESIGN DRAWINGS/SCHEMATICS/SOLID METALS

Design drawings, schematics, and solid models are typically used to

represent physical objects or systems and are not applicable to software
projects such as a customer management system built using Java.
However, there are some software engineering practices that can be
used to create visual representations of the system architecture and
design.

One common practice is to create UML (Unified Modeling Language)

diagrams, which are used to represent the structure and behavior of
software systems. UML diagrams can include class diagrams, use case
diagrams, sequence diagrams, and activity diagrams, among others.
Class diagrams are used to represent the static structure of the system,
showing the classes, their attributes, and the relationships between
them. Use case diagrams are used to represent the functionality of the
system from the user's perspective, showing the actors, the use cases,
and the relationships between them. Sequence diagrams are used to
represent the dynamic behavior of the system, showing the interactions
between objects over time. Activity diagrams are used to represent the
workflow or process flow of the system, showing the activities and
their relationships.
In addition to UML diagrams, tools such as flowcharts and data flow
diagrams can be used to represent the flow of data through the system
and the relationships between different components.

Overall, while design drawings, schematics, and solid models are not
applicable to software projects such as a customer management system
built using Java, UML diagrams and other software engineering
practices can be used to create visual representations of the system
architecture and design.
 REPORT PREPARATION

I. Introduction

Brief overview of the customer management system project

Purpose of the report
II. Project Scope

Description of the customer management system

Features and functionality of the system
Target audience for the system
III. Project Planning

Project goals and objectives

Timeline and milestones
Resource allocation
Project team roles and responsibilities
IV. Technical Requirements

Hardware and software requirements

Database design
User interface design
System architecture
V. Project Implementation

Development process
Quality assurance and testing
User training and documentation
Rollout plan
VI. Project Management

Project tracking and reporting

Risk management
Communication plan
Change management
VII. Conclusion

Summary of the project

Lessons learned
Recommendations for future projects
I hope this outline helps you with your report preparation! Let me know
if you have any questions or if you need any further assistance.
Summary of the project
Lessons learned
Recommendations for future projects

PROJECT MANAGEMENT AND COMMUNICATION

Communication

Communication plan
Identification of stakeholders and their communication needs.
Regular and consistent communication channels, such as emails,
progress reports, or stakeholder meetings.
Timely and accurate responses to stakeholder requests or inquiries.
User training and documentation
Clear and concise documentation to help users understand how to use
the system.
Hands-on training sessions to help users become comfortable with the
system.
TESTING/CHARACTERIZATION/INTERPRETATION/DATA
VALIDATION:

Introduction

Brief overview of the customer management system project

Purpose of the report
II. Testing Strategy

Types of testing
Functional testing to ensure that all features and functions of the system
are working as intended.
Performance testing to determine the system's ability to handle a large
number of users or transactions.
Security testing to ensure that the system is protected against potential
threats.
Testing approach
Use of automated testing tools to streamline testing and improve
accuracy.
Regular regression testing to ensure that changes to the system do not
impact existing functionality.
III. Characterization and Interpretation

Characterization of data
Identification of key metrics and data points to track.
Regular analysis of data to identify trends and patterns.
Interpretation of data
Use of data visualization tools to better understand trends and patterns
in the data.
Identification of insights that can be used to improve the system.
IV. Data Validation

Data validation process

Regular validation of data to ensure accuracy and consistency.
Identification and resolution of any data inconsistencies or errors.
Data security and privacy
Implementation of measures to protect sensitive data and ensure user
privacy.
Compliance with relevant data privacy laws and regulations.
V. Conclusion

Summary of the testing, characterization, interpretation, and data

validation processes used for the customer management system project.