PEPERIKSAAN AKHIR SEMESTER I

SESI 2017/2018
(FINAL EXAMINATION SEMESTER I
2017/2018 SESSION)

KOD KURSUS : SHAD 2053 / SHD 3793

(COURSE CODE)

NAMA KURSUS : PENGENALAN PENGURUSAN OPERASI

(COURSE) (INTRODUCTION TO OPERATIONS
MANAGEMENT)

PROGRAM : SARJANA MUDA

(PROGRAMME) (BACHELOR DEGREE)

MASA : 2 JAM 30 MINIT

(DURATION) (2 HOURS 30 MINUTES)

TARIKH : JANUARI 2018

(DATE) (JANUARY 2018)

MARKAH : 100 (MENYUMBANG 40 PERATUS KEPADA

(MARKS) MARKAH KESELURUHAN)
(CONTRIBUTING 40 PERCENT TO THE
OVERALL MARKS)

ARAHAN KEPADA PELAJAR:

(INSTRUCTION TO CANDIDATES)

Jawab SEMUA Soalan sahaja.

(Answer ALL questions only)

KERTAS PEPERIKSAAN INI TERDIRI DARIPADA 7 MUKA SURAT SAHAJA

(TERMASUK MUKA SURAT INI).
THIS EXAMINATION PAPER CONSISTS OF 7 PAGES ONLY (INCLUDING THIS
PAGE).
1. (a) Compare five different ways of scheduling service systems that differ from
scheduling of manufacturing systems.
(5 marks)
(b) ABC Sdn Bhd is an appliance warranty service center. One of the
operations has two check stations that are required at the end of every repair
task performed by the appliance repair staff. These stations are the
Functionality Review (FR) and the Overall Scan (OS). The FR must be
performed successfully before the OS is begun. On Monday morning, six
jobs are waiting for two inspection activities. Processing times are given in
minutes.
Job FR OS
A 50 30
B 40 55
C 25 20
D 20 35
E 15 10
F 30 25

(i) What is the optimal sequence of jobs for the objective of minimizing
the total flow time? Show your work, and document the sequence.
(6 marks)
(ii) Construct a solution chart to this problem.
(12 marks)
(iii) What is the total flow time of this problem?
(2 marks)

2. (a) Explain what is MRP? Identify four benefits from its use.
(5 marks)
(b) The large parts of a playground A-frame (from which to hang a swing or
glider) consist of a ridge pole, four legs, and two side braces. Each pair of legs
fastens to the ridge with one fastener set. Each side brace requires two fastener
sets for attachment to the legs. Each fastener set includes one zinc-plated bolt,

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 one lock-washer, and one nut.
There is one order outstanding, to make 80 frame kits. There are 200 legs in
inventory. There are no other large items in inventory, and no scheduled
receipts. Fasteners are available from the small parts area.
(i) Draw the product structure tree.
(ii) Calculate the net requirements to fulfill the outstanding order.
(20 marks)

3. (a) When is work sampling a more appropriate work measurement technique than
time study?
(5 marks)
(b) A Methods and Measurements Analyst needs to develop a time standard for a
certain task. The task involves use of ruler, square, and portable electric saw to
mark and cut the "notch" in a rafter (a standard carpentry task of home
construction). In a preliminary study, he observed one of his workers perform
this task five times. The observations were made in an air-conditioned, well-
lighted training facility, at ground level, with all tools and equipment clean
and readily available.

Observation: 1 2 3 4 5 6 7 8
Task time (seconds): 82 78 84 83 76 77 82 79

(i) Compute the the actual average time for this task.
(ii) Compute the normal time for this task if the employee worked at a
15% faster pace than is typical for adequately trained workers?
(iii) Compute the standard time for this task if allowances are 12%.
(iv) If the analyst then thought more carefully about his experiment, and
decided that the variable allowances needed to be increased to match
the real (outside, without air-conditioned) work environment, and that
the proper variable allowance was not 12% but 18%, what is the
revised standard time?
(15 marks)

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 (c) The manager of JXY Company has a company directive to downsize his
operation. He has decided to conduct work sampling studies, of employees in
the order processing department, the warehouse area, and the packaging area.
In the warehouse area, he has 17 employees who locate items, pull them, and
put them on the conveyors to the packaging area. A work sampling study was
conducted over a 5-day period to determine the proportion of time warehouse
employees were idle, and out of the 50 random observations, 400 employees
were idle.

How many observations should be taken if the manager wants to be

90 percent confident the estimate is within 5 percent of the actual proportion
of time a warehouse employee is idle?
(5 marks)

4. (a) What happens to the cost of the inventory at the company when the service
level policy increases?
(5 marks)
(b) Huckaby Motor Services Sdn Bhd. rebuilds small electrical items such as
motors, alternators, and transformers, all using a certain type of copper wire.
The firm's demand for this wire is approximately normal, averaging 20 spools
per week, with a standard deviation of 6 spools per week. Cost per spool is
RM24; ordering costs are RM25 per order; inventory handling cost is RM4.00
per spool per year. Acquisition lead time is four weeks. The company works
50 weeks, 5-day per week.

(i) What is the optimal size of an order, if the objective is to minimize the
cost of inventory system?
( 4 marks)
(ii) What is the total cost for this item if you use the optimal size?
(4 marks)
(iii) How many orders per year does the company place if they order based
on the Economic Order Quantity each time?
(4 marks)

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(iv) Calculate the safety stock and reorder point if the desired service level
is 90%.
(8 marks)

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 SHAD 2053 PENGURUSAN OPERASI

FORMULA

Q D
TC  H S
2 Q

2DS
EOQ 
H

n = z2p(1-p)

Safety stock  z dLT Reorder point  d L + safety stock

N=D Common z-Values

Q
Desired Confidence (%) z-Value (Standard
Deviation Required
For Desired Level of
Confidence)
90.0 1.65
95.0 1.96
95.45 2.00
99.0 2.58
99.73 3.00

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