KPI Term KPI Type Sub Type (Desired Outcome)

Functional Quality Adoption TBD

Users Trained Adoption TBD

Lead Generation Efficiency Adoption Sales or Revenue ($)

Engagement Rate Adoption Website effectiveness

Abandonment Rate Adoption Website effectiveness

Shopping Cart Efficiency Adoption Website effectiveness

Syndication Efficiency Adoption Website effectiveness

% Configurations Saved Adoption Measure of CPQ.

% of products that can be configured
online Adoption Measure of CPQ.

Inventory Accuracy (Count) Adoption Inventory management effectivene

Inventory Accuracy (Location) Adoption Inventory management effectivene

Receipt Accuracy (Inbound) Adoption Inventory management effectivene

Receipt Performance (Inbound) Adoption Inventory management effectivene

Pick Performance (Outbound) Adoption Inventory management effectivene

Stock Count Accuracy Adoption Inventory management effectivene

Space Utilization Adoption Inventory management effectivene

Stock Turn Adoption Inventory management effectivene

Product Cycle Time Adoption Inventory management effectivene

Time-to-Market Adoption Product Development effectivenes

Product Quality Adoption Product Development effectivenes
Demand Forecast Accuracy Adoption Operational Effectiveness

Schedule Adherance Adoption Operational Effectiveness

Product Development Efficiency Adoption Product Development effectivenes

Net Promoter Score Adoption Customer Satisfaction

Growth in Users/Use Adoption

Safety Incidents/Near Misses Adoption Risk

Voluntary Employee Turnover Adoption HR
Definition
Need to measure
Measure the number of Sites with new or updated software. Measure software considation - moving multiple software deplo
deployment.
Sets of marketing activities that correspond with the customer’s buying journey with the aim to: Generate traffic to the busine
visitors into leads. Convert the leads into customers
Measures how engaged audience is with content. Can be measured by time on page, pages per session, bounce rate, shares,
Bounce Rate: Reasons: Slow-to-Load Pages, Content; a few bad pages, misleading meta-data, decription; blank page/error; b
design, bad UX; not mobile friendly
Rate at which potential customers abandon online shopping carts. Reasons complicated checkout, hidden prices, lengthy regi
research, privacy, concerns about delivery, limited payment options

Med SSO OTTW, Med SSO Productivity (Overall EHR), Med SSO Velocity / Lead-Time (WO Release through Completion)
Process of publishing your proprietary online content on a 3rd-party platform with the aim of reaching a large audience. Could
configurations publicly available.

Measure of CPQ. Indicates a customer is likely to request a quote.

Measure of CPQ. The more products that can be configured online, reduces manual efforts by sales team to prepare configura
A measure of inventory management effectiveness. Disparity between business electronic records and actual inventory count
Accuraqcy (Inventory)
A measure of inventory management effectiveness. Disparity between business electronic records and actual inventory locati
Utilization (Inventory)

A measure of inventory management efficiency. Percent of supplier POs that have been correctly received in full, on-time and

A measure of inventory management efficiency. Measures of lines and quantities received per person, per hour. Shows proc
labor requirements.

A measure of inventory management efficiency. Measures that calculates the number of lines or quantities picked per person

A measure of inventory management efficiency. Measure of stock counts that have zero adjustments.

A measure of inventory management efficiency. Measures percentage of bins in a warehouse that contain stock.

A measure of inventory management efficiency. Measures how long it takes to sell stock.
Total amount of goods produced/Time of Production. Could measure cycle time to create a new product.
(PLM System): Shorter Time to Market: Time from idea to new or updated product. Includes time to find information, time to
automatic.
(PLM System) Measure Baseline of waste, errors, return rates.
A measure of ERP efficiency. Actual demand/Forecasted Demand

A measure of ERP efficiency. Actual Production/Forecasted Production

Time to access data, time to find information, time-to-manufacturing, automated transfer of BOM, decreased to confirm regu

The precentage of customers rating their likelihood to recommend a company, product, or service.

Can be measured in number of unique users accessing the system. Can be measured in the overall number of times system is

Type of data usually collected for OSHA Compliance Standards.

Measures rate of voluntary employee turnover
Way to measureAuthority
PMO

PMO
Enterprise Growth
Team

Enterprise Growth
Team
Enterprise Growth
Team
Enterprise Growth
Team
Enterprise Growth
Team
Enterprise Growth
Team
Enterprise Growth
Team

Finance

Finance
Digital
Leaders/Portfolio
Council
Digital
Leaders/Portfolio
Council
Digital
Leaders/Portfolio
Council
Digital
Leaders/Portfolio
Council
Digital
Leaders/Portfolio
Council
Digital
Leaders/Portfolio
Council
Finance

?
?
Digital
Leaders/Portfolio
Council
Digital
Leaders/Portfolio
Council
?
Enterprise Growth
Team
Digital
Leaders/Portfolio
Council
Digital
Leaders/Portfolio
Council
Reference

https://leadgenera.com/knowledge-hub/what-is-lead-generation-in-digital-marketing/

https://blog.alexa.com/marketing-research/engagement-rate/#:~:text=Engagement%20rate%20measures%20how%20engage

https://en.wikipedia.org/wiki/Abandonment_rate

https://www.searchenginejournal.com/content-syndication-basics/263415/#close

https://docs.oracle.com/en/cloud/saas/cx-commerce/20b/cccpq/customize-configurations-commerce-cloud-using-cpq-config

https://www.axonom.com/5-stat-backed-benefits-that-prove-cpq-is-the-perfect-e-commerce-tool

https://www.tradegecko.com/blog/inventory-management/inventory-accuracy-made-simple#:~:text=Inventory%20accuracy%

https://opsdog.com/products/inventory-accuracy-location

https://balloonone.com/blog/2018/07/11/measuring-warehouse-kpis-receipt-accuracy/

https://balloonone.com/blog/2018/07/24/measuring-warehouse-kpis-receipt-performance/

https://balloonone.com/blog/2018/08/13/measuring-warehouse-kpis-pick-performance/

https://balloonone.com/blog/2018/08/20/measuring-warehouse-kpis-cycle-count-accuracy/

https://balloonone.com/blog/2018/09/10/measuring-warehouse-kpis-space-utilisation/

https://balloonone.com/blog/2018/09/24/measuring-warehouse-kpis-stock-turn/

https://www.concurrent-engineering.co.uk/Blog/bid/89061/7-PLM-business-benefits-that-every-company-needs-to-know
https://www.manobyte.com/growth-strategy/5-kpis-of-successful-erp-implementation

https://www.manobyte.com/growth-strategy/5-kpis-of-successful-erp-implementation
https://www.cgsinc.com/blog/measuring-roi-of-apparel-plm-systems-ultimate-kpi-checklist

https://en.wikipedia.org/wiki/Net_Promoter
 https://www.marketingsherpa.com/article/how-to/calculate-scores-every-visitor

rations-commerce-cloud-using-cpq-configuration-api.html

ommerce-tool

de-simple#:~:text=Inventory%20accuracy%20refers%20to%20any,inventory%20and%20your%20actual%20inventory.&text=Electronic%20

https://balloonone.com/blog/2018/06/06/7-kpis-warehouse-improvement/

s-that-every-company-needs-to-know
ntory%20on%20hand
Type Sub Type Term
Agile Value
Agile Quality
Agile Predictability
Agile Team Satisfaction/Morale
Agile Continuous Learning
Definition (Outcome).
Is the team delivering incremental value consistently. Can release on demand. Teams spend more time on value-added activiti
The solution meets customer expectations and released with minimal errors.
The team can plan effectively and deliver work as planned. Customers can rely on the plan.
The team is empowered to deliver outcomes and would recommend the team to developers and product owners
Is the team looking at past performance and making changes to improve future performance.
Team can re-use code and avoid tehcnical debt.
Agile Scrum Team Level
Delivery Project Team Level
Adoption Department Level
Value Business Level

References
Best Practices
Adoption for CRM
Adoption for Websit
Adoption: Training
Delivery
Measures the performance of the scrum team.
Measures the benefits and quality of software delivery prior to Go Live.
Leading indicators of value. Measures the use of new or updated software by internal/external user. Measur
Measures the financial benefits of a new or updated software.

https://www.klipfolio.com/resources/articles/what-is-a-key-performance-indicator#TopKPIQuestions
3-5 KPIs at each level is sufficient
https://creativebeautifulworthy.wordpress.com/2018/01/10/user-adoption-kpis-what-should-i-be-measuring-and-how-freque
https://tsharon.medium.com/measuring-user-adoption-b367eb32d619
https://www.migso-pcubed.com/services/change-management/value-of-change-management-metrics/
https://www.altexsoft.com/blog/business/agile-software-development-metrics-and-kpis-that-help-optimize-product-delivery/
 Velocity, Burndown, Acceptance Criteria, cycle time, backlog growth,
Test Coverage, Test Automation, Test Pass Rate, Escaped Defect Rate
CRM: Log Ins, Features Used, Key fields created or updated
Cost; Productivity; Inventory Management; NPS, Efficiency; Employee Turnover; Cash Flow

be-measuring-and-how-frequently/

elp-optimize-product-delivery/