To: p.parvil@moonbeam.

ca
From: salman.sadib@jax.ca
September 18, 2019
Subject: Update on Your Recent Purchase

Dear Mr. Goldman:

A $50 late fee refund that has been charged on your end. Additionally, we are making
arrangement to reimburse you the amount as per the uber receipt attached in your email.

We apologize for the inconvenience as your e-bike’s battery died and you had to paddle all the
way back to trailhead. Some e-bikes do not show the correct percentage of charge due to
battery indicator percentage error. Please see that we will take immediate action for this issue.

Moving forward, we will ensure that our voicemails are checked from time to time to avoid
such issue. Also, kindly note that some banks process the payment within two-three business
days white other banks may take longer to process.

You may find the attachment below for payment process. As we are consistently thriving to
progress as a rental company, and we certainly value your time. And please contact us if you do
not see a refund and reimbursement amount from your end.

Sincere apologies,

Salman Sadib,
Administrative Assistant

Jax Umbrellas
122 Dorey Ave.
Dartmouth, NS B3B 0B1
Phone: (902) 555-5271 | Web: www.jaxumbrellas.com
Para 1: Direct Strategy; purpose of the message (request information now) + what you want to
action
Good news + Sorry for inconvenience

Para 2: Issuing reimbursement; thanking for taking action for sending voicemail + addressing
the situation +

Sorry you had an issue with your e-bike on …… Having said that, we have issued $5 late fine
refund for this trip/tour.

Please note that some banks process the payment within two-three business days while other
banks may take longer to process. Please do not hesitate to contact us if you do not see the
refund from your end.