CHAPTER -1

INDUSTRY PROFILE
INTRODUCTION
According to the Reserve Bank of India (RBI), the Indian banking sector is well-
capitalized and well-managed. The country's economic and financial condition is far
superior to that of any other country in the world. Studies on credit, market, and
liquidity risks show that Indian banks are generally resilient to and weather the global
downturn well.
The Indian banking industry has recently seen the birth of innovative banking models
such as payments and microfinance banking. In recent years, India has also focused on
increasing the reach of its banking sector, through various schemes such as Pradhan
Mantri Jan Dhan Yojana and postal payment banks. Programs like these, coupled with
major reforms in the banking sector such as digital payments, new banking, and the
rise of India's NBFCs and fintech, have dramatically improved financial inclusion. of
India and helps to promote the credit cycle in the country

MARKET SIZE
The Indian banking system consists of 12 public sector banks, 22 private sector banks,
46 foreign banks, 56 regional rural banks, 1485 urban cooperative banks and 96,000
cooperative banks. rural areas together with cooperative credit institutions. As of
September 2021, the total number of ATMs in India reached 213,145 with 47.5% in
rural and semi-urban areas.
In the period 2020-2022, bank assets in all fields will increase. Total banking sector
assets (including both public and private sector banks) have grown to $2.67 trillion by
2022
According to India Ratings & Research (Ind-Ra), credit growth is expected to hit 10%
in 2022-23, which would be double-digit growth in eight years. As of July 29, 2022,
bank credit stands at 123.69 lakh crore ($1,553.23 billion). As of July 29, 2022, credit
to non-food industries stood at Rs 123.36 lakh crore ($1.54 trillion).

Road Ahead
In recent years, India has seen a rise in the fintech and microfinance sectors. India's
digital lending stood at $75 billion in 2018 and is expected to reach $1 trillion by 23,
due to a 5-fold increase in digital disbursements. The Indian fintech market has
attracted $29 billion in funding from 2,084 deals to date (January 2017 to July 2022),

1
representing 14% of global capital and second in terms of transaction volume.
Translate. By 2025, the Indian fintech market is expected to reach Rs 6.2 trillion
($83.48 billion).

DEVELOPMENT/ INVESTMENT

In June 2022, the number of bank accounts - opened during the leading government
financial inclusion campaign "Pradhan Mantri Jan Dhan Yojana (PMJDY)" - reached
45.60 crore and deposits in the bank account Jan Dhan's goods totaled 1.68 trillion
Rupees ($21.56 billion). In April 2022, India's largest private bank HDFC Bank
announced a transformational merger with HDFC Limited. On November 9, 2021,
RBI announced the launch of the first global hackathon titled `` HARBINGER 2021 -
Innovation for Transformation '' with the theme of `` Smarter Digital Payments''. . In
November 2021, Kotak Mahindra Bank announced that it had completed the
acquisition of a 9.98% stake in KFin Technologies for Rs 310 ($41.62 million). In July
2021, Google Pay for Business granted small merchants access to credit by partnering
with digital lending platform for MSMEs, Flexi Loans. In December 2020, in response
to RBI's warning message, the Association of Digital Lenders released a revised code
of conduct for digital lending. On November 6, 2020, WhatsApp launched its UPI
payments service in India after receiving approval from the National Payments
Corporation of India (NPCI) to "Go Live" on UPI in phases. In October 2020, HDFC
Bank and Apollo Hospital partnered to launch the "Healthy Life Program", a
comprehensive healthcare solution that makes healthy living accessible and affordable
on the platform. Apollo Digital. In 2019, banking and financial services saw 32
mergers and acquisitions (M&A) activities worth $1.72 billion.

2
Karnal Banking Industry-
General Characteristics of the District Karnal
Karnal is one of Historical Districts of Haryana. It is also known as a city of 'Daanveer
Karn'. Karnal district was one of the districts of Punjab state. It became one of the
seven districts of Haryana state at the time of its inception on 1 November 1966. It is
known all over the world for production of Rice, Wheat and Milk. It is also known for
agriculture research Institutions like National Dairy Research Institute (NDRI),
Central Soil Salinity Research Institute (CSSRI), and Wheat Research Directorate,
National Bureau of Animal Genetics Resources, Sugarcane Breeding Institute etc. The
total area of the Karnal district is 2520 sq. km. Karnal, Indri and Assandh are three
sub-divisions of the district. It has five Tehsils Karnal, Assandh, Indri, Gharaunda and
Nilokheri and three sub-tehsils, i.e. Nissing, Ballah, Nigdhu. Karnal is also known for
its lush greenery.

List of Government & Private Banks in Karnal

There is almost every nationalized and private bank in this city. Banks are very much
required in our daily life for getting money. The following dealers and shops are
verified physically along with their address and contact numbers. The Government &
Private Banks in Karnal are published in the table below:

Table1. Government and private banks in Karnal

Government & Private
Contact Person
S.N. Banks Name &
& Phone No.
Address

1 ABN - Amro Bank

Sec -8 Main Market Phone No. 0184-
Sector 8 2206540

2 Allahabad Bank
Sec - 6 Main Market Phone No. 0184-
Sector 6 2284266

3
 Government & Private
Contact Person
S.N. Banks Name &
& Phone No.
Address

3 Axis Bank
Near Police line Phone No. 0184-
Mall Road 2257557

4 Bank Of India
Main Road Phone No. 0184-
Kunjpura Road 2203141

5 Canara Bank
Opp. Web World, Phone No. 0184-
Kunjpura Road 2261854

6 Central Bank
Sec-13 Main Market Phone No. 0184-
Near Kalra Sweets 2200077

7 HDFC Bank
Sec-8 Market, Main Phone No. 0184-
Road 6451715
Sector 8

8 PNB Bank
Sec -7 Market Phone No. 0184-
Sector 7 2280668

9 Syndicate Bank
Meera Ghati Phone No. 0184-
G T Road 2280668

4
 Government & Private
Contact Person
S.N. Banks Name &
& Phone No.
Address

10 State Bank of India

Main Branch Phone No. 0184-
Main Branch - Shakti 2251135
Colony
Mall Road

11 ICICI Bank
Sec - 13 Main Market Phone No. 0184-
Near OPS Vidya Mandir 3200496
School

12 The Karnal
Cooperative Bank Phone No. 0184-
R. K Puram 2251424

13 The Karnal Urban

Cooprative Bank Phone No. 0184-
Ram Nagar 2291396

14 State Bank of India

Sector-12 Chowk
Near Petrol Pump

15 State Bank India (SBP

converted)
Wazirchand colony,
Main Hospital Road
Near Mela Ram School
Building

5
 Government & Private
Contact Person
S.N. Banks Name &
& Phone No.
Address

16 ICICI Bank
Main Market
Sector-12

17 IDBI Bank
Main Market
Sector-12

18 Vijaya Bank
Main Market
Sector-12

19 Bandhan Bank
Main Market
Sector-12

20 IndusInd Bank
Main Market
Sector-12

21 Nainital Bank
Behind Guru Harkrishan
Public School
Mughal Canal Market

22 DCB Bank
Mughal Canal Market

23 State Bank of Patiala

(now SBI)

6
 Government & Private
Contact Person
S.N. Banks Name &
& Phone No.
Address

Main Branch - opp.

Govt. Girls Sr. Sec.
School

24 syndicate Bank
Committee Chowk, GT
Road

25 Punjab National Bank

Sec - 13 Main Market
Near OPS Vidya Mandir
School

26 State Bank of Patiala Manager

converted into SBI
Sec-13 Main Market
Near Kalra Sweets

27 HDFC Bank
Kunjpura Road
Near Mahavir Dal

28 ICICI Bank
Near Miglani Hospital
Kunjpura Road

29 Reliance Home Finance Udit Kaushik

Ltd. 8529526348,
7015132544

7
 Government & Private
Contact Person
S.N. Banks Name &
& Phone No.
Address

Sco -211, 2nd Floor Sec-

12 Karnal

8
 CHAPTER-2
COMPANY PROFILE

9
 History
Karnal Central Cooperative Bank Ltd (IFSC CODE- UTIB0KCCB01), Karnal was
registered on 19.01.1920 under the Punjab Cooperation Act 1912. Due to the division
of Karnal district, Kurukshetra Central Coop. The bank was established in 1972 and
then Panipat Central Cooperative Bank was also established in 1994. Since April 1,
1994, The Karnal Central Coop. The bank operates in its current form. The area of
operation of the bank is the entire Karnal district. There are 46 branches of the bank
located in urban and rural areas of Karnal district. It is one of the oldest Coop Centers.
Banks in Haryana and Punjab. In addition to the state government. 598 Banks. The
company located in Karnal district is a member of the bank. Among the members, 49
are the main Agri. Coop. Societies are called PACS and others are Sugar Mills,
Construction and Labor Association, and Industry Association. Companies, consumer
stores, marketing companies, etc.

Services
1. Core Banking Solution

2. Saving Bank Account

3. Salary A/C of Govt. Of Haryana Employees

4. Term Deposit Account

5. Cash Credit Account

6. Loan & Agricultures
7. Pradhan Mantri Jivan Jyoti Bima Yojna
8. Pradhan Mantri Surakhsa Bima Yojna

9. Pradhan Mantri Fasal Bima Yojna

10. Atal Pension Yojna

11. Social Security Sachems

12. Lockers

13. RTGS/NEFT

14. SMS Alert

10
WORKING HOURS

Working Hours

Monday to Saturday Cash Transaction – 10:00 A.M. to 4:00 P.M.

Lunch Break From – 2:30 P.M.to 3:00P.M

2nd and 4th Saturday OFF

Branches:
Table2. Name of Branches of Karnal cooperative bank

Sr. Name of Branch & Location

1 Karnal Branch, The Mall, Karnal

2 Subzi Mandi, Karnal Branch, Subzi Mandi G.T.Road, Karnal

3 Sugar Mills, Karnal Branch, Meerut Road, Karnal

11
4 Exit. Counter I.T.I. Chowk, Karnal, Kunj Pura Road, Karnal

5 Shiv Colony, Branch Karnal, Kaithal Road, Karnal

6 New Grain Market, Branch, New Grain Market, Karnal.

7 Kunjpura Branch, V.P.O Kunjpura District Karnal.

8 Madhuban Branch, HAP Madhuban Karnal

9 Sanghowa Branch V.P.O. Sanghowa District Karnal.

10 Chirao Branch V.P.O. Chirao Disrict Karnal.

11 Jundla Branch V.P.O. Jundla Disrict Karnal.

12 Ballah Branch V.P.O. Ballah Disrict Karnal.

13 Nigdhu Branch V.P.O. Nigdhu District Karnal

14 Nissing Branch V.P.O. Nissing Disrict Karnal.

15 Barsat Branch V.P.O. Barsat Disrict Karnal.

16 Munak Branch V.P.O. Munak Disrict Karnal.

17 Gharaunda Branch V.P.O Gharaunda, Anaj Mandi, Gharaunda

18 Indri Branch V.P.O. Indri, Matak Majri Road, Indri.

19 Biana Branch V.P.O Biana Disrict Karnal

20 Garhi Birbal Branch V.P.O Garhi Birbal Disrict Karnal

21 Taraori Branch V.P.O Taraori Old Grain Market, Taraori

22 Nilokheri Branch V.P.O Nilokheri, Grain Market, Nilokheri

12
23 Salwan Branch V.P.O. Salwan District Karnal

24 Jalmana Branch V.P.O. Jalmana District Karnal

25 Kheri Sarafali Branch V.P.O. Kheri Sarafali District Karnal

26 Popran Branch V.P.O. Popran District Karnal

27 Assandh Branch, Safidon Road, Assandh, District Karnal

28 Kachhwa Branch V.P.O. Kachhwa District Karnal

29 Hakala Branch V.P.O. Dhakwala District Karnal

30 Uncha Siwana Branch V.P.O. Uncha Siwana District Karnal

31 Garhi Jattan Branch V.P.O. Garhi Jattan District Karnal

32 Samoura Branch V.P.O. Samoura District Karnal

33 Gheer Branch V.P.O. Gheer District Karnal

34 Sham Garh Branch V.P.O. Shamgarh District Karnal

35 Naraina Branch V.P.O. Naraina District Karnal

36 Raipur Roran Branch V.P.O. Raipur Roran District Karnal

37 Barthal Branch V.P.O. Barthal District Karnal

38 Kheri Naru Branch V.P.O. Kheri Naru District Karnal

39 Kohand Branch V.P.O.Kohand District Karnal

40 Kutail Branch V.P.O.Kutail District Karnal

41 Brass Branch V.P.O. Brass District Karnal

13
42 Thari Branch V.P.O. Thari District Karnal

43 Chochra Branch V.P.O. Chochra District Karnal

44 Ardana Branch V.P.O. Ardana District Karnal

45 Moondh Branch V.P.O. Moondh District Karnal

46 Dadlana Branch V.P.O. Dadlana District Karnal

14
Board of Director:

❖ Manner: The Board of Directors of the bank has been constituted in the following manners:
-

• Seven directors to be elected by the Primary Coop. Agri. Credit and Services Societies
and Farmers Service Societies holding shares in the bank.

• The directors to be elected by the Coop.Societies other than those in clause 28(a) above,
provided that one Zone each for women and scheduled caste shall be reserved as per the
provisions of section 28 of the Haryana State Coop. Societies Act, 1984. Provided further
that at least one member belonging to Backward Class shall also be represented through
election in the committee if their number is ten percent or more of the total membership
of the society, in the manner prescribed.

• Provided further that two professional directors having experience as specified by the
Reserve Bank of India, shall be co-opted in the committee if not elected who shall have
all voting rights and liabilities as that of elected directors.

• Govt. Nominee appointed under section 29 of the Act.

❖ Member

Table No. 3 Name of the various board of director and other

members

1 Sh. Suresh Kumar Chairman +91-9416218797

2 Sh. Sher Singh Saini Vice Chairman +91-9416007890

3 Smt. Baljinder Kaur Director +91-9813223618

4 Sh. Praveen Narwal Director +91-9991900001

5 Sh. Harpreet Singh Director +91-9466242313

6 Sh. Gulab Singh Director +91-9996327346

15
 7 Smt. Bindu Rani Director +91-8607980688

8 Sh. Samar Singh Kalyan Director +91-9813500095

9 Sh. Rajbir Singh Director +91-9812677977

10 Sh. Rajat Singh Director +91-9729806487

11 Registrar Coop Societies Or Nominee

Loans and Deposit:

➢ Loan schemes
Detail of Loan Scheme of the Karnal Central Coop.Bank is as under: -

1. Crop Loans
The Crop Loans in the mode of Kissan Credit Cards are given to the members of the
PACS. The Crop Loans is given on the basis of scale of finance fixed by Agriculture
Expert Committee. The maximum limit of Crop Loan is Rs. 1.50 lacs comprising Cash
component as Rs. 112500 and Kind component is Rs. 37500/-. The Kisan Credit Card
holders are provided with a cheque book in which both cheques of cash portion and kind
portion are attached. The borrower borrows cash or kind portion by producing the
concerned cheques and withdraw money or lift kind within his maximum credit limit.

2. There are three other types of members of PACS.

These are Petty Shopkeepers, Rural Artisan and Agri. Labourers. The Maximum Limit of
Petty Shopkeeper and Rural Artisan is Rs. 35000/- and for Agri. Labourers is Rs. 3500/-
only.
3. The Due date of above said loans is as under: -
Loan advanced between Ist March to 31st August will be repaid upto 15th February. Loan
advanced between Ist September to 28th Feb. will be repaid upto 15th June.

4. Term Loans
There are different types of Term Loans detail of which is given below:

o Term Loan for Agri. and Allied to Agriculture.

16
 o Term Loan in the shape of integrated Loans to Industries. Both manufacture and
service units.

o Term Loans for consumer durables and personal loans.

o Term Loan to Salary Earner Coop. Societies.

o Term Loan for Education.

o Term Loan to Transport Societies, Transport Operators.

5. Cash Credit:
o Revolving Cash Credit to farmers for their economic and society need.

o Cash Credit to Labour and Construction Societies.

o Cash Credit to other Coop. Societies for Working Capital need.

o Cash Credit to Sugar Mills for Sugar Stock and Other Purposes.

o Cash Credit to Salary Earner Coop. Societies.

o Cash Credit to Traders.

Revised Interest Rates:

After looking in to the cost of funds and the interest structure in local banking market. The Assets
and liabilities management committee in its meeting held on dt 28.12.2021 has revised the rates of
deposits w.e.f. 01.01.2022. All of you are advised to implement the same w.e.f. 01.01.2022.
The detail of revision is as under: -

TERM DEPOSIT
Table 4- Various revised rates

Sr. Period Existing up to Revised Rates

No. 31.12.2021 w.e.f. 01.01.2022

1. 7 days to 14 days 3.70 3.70

2. 15 days to 45 days 4.15 4.15

3. 46 days to 90 days 4.50 4.50

4. 91 days to 179 days 4.75 4.75

17
 9. Saving 3.50

5. 180 days 270 days 5.15 5.15

6. 271 days to less than 1 5.50 5.50

year

7. 1 Year to 5 Year 6.00 5.75

8. Above 5 Year to 10 Year 5.70 5.70

9. Senior Citizen +0.50 +0.50

Saving Deposit
LOANS
Table 5- Various type of loan

Sr. Type of Loans Existing 31.12.2021 Revised w.e.f.

No. 01.01.2022

From PASC to From PASC to

PACS Member PACS Member

1 S.T. Agri. 5.50 7.00 5.50 7.00

2 S.T. Non-Agri. 9.00 10.00 9.00 10.00

All Types

3 M.T. Agri. All 9.00 10.00 9.00 10.00

Types

4 M.T. Non- 9.00 10.00 9.00 10.00

Agri. All
Types

18
 5 C/C Fertilizer 10.00 – 9.00 –

DIRECT LOAN TO INDIVIDUALS

Table 6- Loans for individual

Sr. Particulars Existing Revised

No
. Non- Overdu Non- Overdue
Overdu e Overdu
e e

1 RCC to Farmers 10.00 13.00 10.00 13.00

2 M.T. Agri. & M.T 10.00 13.00 10.00 13.00

Non-Agri. NFF all
type

3 C/C 10.00 13.00 10.00 13.00

Traders/Individual
s

4 C/C L/C Societies, 12.00 15.00 12.00 15.00

Industrial Coop.
Societies, C/C Store
etc.

5 Personal Loan 11.00 14.00 11.00 14.00

Consumer Durable
Loan except staff
loan.

6 S.E.T.C. Society 12.00 15.00 12.00 15.00

other than Staff.

19
 7 House Building As per As per 0.05% Plus 3%
Loan except Staff SBI SBI less on (Additional
Rates Rates as per )
SBI
Rates

8 Car Loan except 8.50 11.50 7.60 10.60

staff

9 Gold Loan 11.50 14.50 11.50 14.50

PACs and CS:

86 PACS & CS which are affiliated with the Karnal Central Coop. Bank are providing Crop
Loan and other Non-Agri. Loans to their members. Besides Loans and advance these PACS &
CS are providing all kind of Agri. inputs like Fertilizer, Pesticides, Weedicides, Certified Seeds
etc. to their members and non-members at cheap rates. The Karnal Central Coop. Bank provide
financial assistance to these PACS for doing above given activities. The List of these PACS &
CS is as under:
Table 7- Various PACs

S.NO NAME OF PACS ADDRESS

1 AHBLA V.P.O AHBLA

2 ARDANA V.P.O ARDANA

3 ARAINPURA V.P.O ARINPURA

4 ASSANDH SAFIDO ROAD ASSANDH

5 BAJIDA JATTAN V.P.O BAJIDA JATTAN

6 BALLAH V.P.O BALLAH

7 BALRANRAN V.P.O BALRANRAN

20
8 BALU V.P.O BALU

9 BANDRALA V.P.O BANDRALA

10 BARAGAON V.P.O BARAGAON

11 BAROTA V.P.O BAROTA

12 BARSAT V.P.O BARSAT

13 BARTHAL V.P.O BARTHAL

14 BASTARA V.P.O BASTARA

15 BIANA V.P.O BIANA

16 BILONA V.P.O BILONA

17 BRASS V.P.O BRASS

18 BUDHANPUR KHALSA V.P.O BUDHANPUR KHALSA

19 CHANDSAMAN V.P.O CHANDSAMAN

20 CHAPPER MUSTARAKA V.P.O CHAPPER MUSTARAKA

21 Chirao Coop Society V.P.O CHIRAO

22 CHOCHRA V.P.O CHOCHRA

23 DABKOLI V.P.O DABKOLI

24 DADLANA V.P.O DADLANA

25 DADUPUR V.P.O DADUPUR

26 DARAR V.P.O DARAR

21
27 DHAKWALA V.P.O DHAKWALA

28 DINGAR MAJRA V.P.O DINGAR MAJRA

29 GAGSINA V.P.O GAGSINA

30 GARHI BIRBAL V.P.O GARHI BIRBAL

31 GARHI JATTAN V.P.O GARHI JATTAN

32 GHARAUNDA ANAJ MANDI GHARAUNDA

33 GHEER V.P.O GHEER

34 GOGRIPUR V.P.O GOGRIPUR

35 GOLI V.P.O GOLI

36 GONDER V.P.O GONDER

37 GUDHA V.P.O GUDHA

38 HINORI V.P.O HINORI

39 JALMANA V.P.O JALMANA

40 JHINJHARI V.P.O JHINJHARI

41 JUNDLA V.P.O JUNDLA

42 KACHHWA V.P.O KACHHWA

43 KALRI JAGIR V.P.O KALRI JAGIR

44 KALSORA V.P.O KALSORA

45 KAMBOPURA V.P.O KAMBOPURA

22
46 KARNAL HAR V.P.O KARNAL HAR

47 KARSA DOD V.P.O KARSA DOD

48 KHERI NARU V.P.O KHERI NARU

49 KHORA KHERI V.P.O KHORA KHERI

50 KOHAND V.P.O KOHAND

51 KUNJPURA V.P.O KUNJPURA

52 KUTAIL V.P.O KUTAIL

53 LALUPURA V.P.O LALUPURA

54 MANJURA V.P.O MANJURA

55 MUNAK V.P.O MUNAK

56 MUNDH V.P.O MUNDH

57 NARAINA V.P.O NARAINA

58 NEWAL V.P.O NEWAL

59 NIGDHU V.P.O NIGDHU

60 NILOKHERI ANAJ MANDI NILOKHERI

61 NISSING V.P.O NISSING

62 PABANA HASANPUR V.P.O PABANA HASANPUR

63 PHAPHRANA V.P.O PHAPHRANA

64 PHURLAK V.P.O PHURLAK

23
65 POPRAN V.P.O POPRAN

66 RAIPUR V.P.O RAIPUR

67 RATTAK V.P.O RATTAK

68 RINDAL V.P.O RINDAL

69 RUGSANA V.P.O RUGSANA

70 SALWAN V.P.O SALWAN

71 SAMANA BAHU V.P.O SAMANA BAHU

72 SAMBHLI V.P.O SAMBHLI

73 SAMORA V.P.O SAMORA

74 SANGHOWA V.P.O SANGHOWA

75 SANWAT V.P.O SANWAT

76 SATAUNDI V.P.O SATAUNDI

77 SHAHPUR V.P.O SHAHPUR

78 SHAMGARH V.P.O SHAMGARH

79 SHEKPURA V.P.O SHEKPURA

80 SITAMUD V.P.O SITAMUD

81 TARAORI NEAR STATE BANK TARAORI

82 THARI V.P.O THARI

83 UDANA V.P.O UDANA

24
 84 UNCHA SIWANA V.P.O UNCHA SIWANA

85 UNISPUR V.P.O UNISPUR

Customers of the Bank:

Customer of the Karnal cooperative are mainly belongs to rural areas as
the Karnal District is surrounded by rural areas. Some of the
characteristics about Customers of the bank are as follow:
• Customers are related to rural background. They have little
knowledge about the banking. All the transactions are done with
the help of bank Staff.
• Customer in the bank are mostly the aged persons, specially the
pensioned employees as it is mandatory
for the rural people having account in cooperative bank for
receiving pension amount.
• Customer related to age group 18-25 are very few, mainly
purpose of these employees is opening account is showing bank
balance for foreign departure.
• Mainly women customer here coming for opening their account
for the purpose of getting government schemes benefits, short
loans etc.

25
26
CHAPTER – 3

WHAT I DID

27
During my internship, I learned lot of things as mentioned in the leaning chapter and I
conduct customer at bank and provide them services as per their need. As we are intern
so, we cannot so many services as it may harm the position of the bank because we
have no experience in this field. We are allowed to provide basic services such as
printing pass books, balance check, pay slip proceeds, cheque proceeds. And I help
Kavita mam clerk in their work i.e., in NEFT and RTGS transaction which is mainly
related to the government employee’s salary transfer, Milk Diary Customers money
transfer, Sugar mill employee’s salary transfer etc.

Table 8- Week wise working

Weeks Work done

Week -01 • Introduction to the bank and the

staff
• Interview

Week -02 • Introduction about the workings

of the bank
• Learning about the attend
customer
• Observe the staff working
• Introduction about Finacle
software
Week -03 • Knowledge about various
commands used in Finacle
software
• Using ‘pbp’ and ‘tm’command
• Preparing NEFT and RTGS
transactions
Week -04 • Helping manager in verifying
various transactions
• Practice above stated
commands

28
 • Also learn about RTGS and
NEFT transactions
• Practice NEFT and RTGS
transactions
• Preparing Vouchers for RTGS
and NEFT transactions
Week -05 • Doing transactions mainly
related to Pension withdrawal
and Salary transfer under
supervision of Kavita mam
Week -06 • Learning about ‘Acli’ and
‘Cumm’ Command
• Learning about opening new
account, Issuing ATMs, Cheque
book issuing, issuing passbook.
• Pass book printing
• Cheque and payslip
transactions.

I did all the banking transaction such as pass book printing, pay slip and check
proceeds through the software namely ‘FINACLE’. And I do the transaction in under
mentioned way. This is the main menu of the Finacle software in which all the all the
commands are executed.

29
1. PASS BOOK PRINTING-

In Pass book printing we involves various which are as follow:

➢ Step 1. Firstly, we have to insert the pass book in printing machine

➢ Step 2. Then we have to open pass book printing menu in Finacle software. For
this we use ‘pbp’ command in Finacle menu and then press ‘enter’
➢ Step 3. After opening pbp menu now we have to fill information related to the
account of the customer and also regarding the time period for which we want
to print transaction in pass book. It includes A/C ID.
➢ Step4. By chance the transaction is more means more than one page then after
printing one page, we have to insert pass book again in machine and press’1’.
➢ It includes some short forms such as ‘n’ for printing first page in which the
personal information of the customer is mentioned. And ‘I’ for printing other
pages. ‘y’ for updating transactions.

30
 This is the format for pass book printing

WITHDRAWAL TRANSACTIONS-

For executing withdrawal transactions we follow various steps-

➢ Step 1. firstly, we have to fill pay slip or cheque. Pay slip if the withdrawal
amount is upto to 50000and cheque in case of withdrawal is more than the
50000. And if the customer not have cheque book then issue them loose cheque
to proceed the transaction
➢ Step 2. Now open finacle menu and press ‘tm’ in menu option.
➢ Step 3. Filling information related to account of the customer and also indicate
the amount of withdrawal.
➢ Step 4. There are certain short keys which we uses in this are a- add entry/
transaction, b- approved, m – modify-enquiry.
➢ Step 5. Now press f4 and then f10 to getting Dc no. which is working as code
for further verification.

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 This is the format of withdrawal transaction

3. DEPOSIT TRANSACTION-

For executing receipts transactions we follows following steps-

➢ Step1. Firstly we have to fill the receipt slip for receiving money. Receipt slip
contains information related to account number, amount to be deposit, no. of
notes.
➢ Step2. . Now open finacle menu and prees ‘tm’ in menu option.
➢ Step 3. Filling information related to account of the customer and also indicate
the amount of deposit.
➢ Step 4. There are certain short keys which we uses in this are a- add entry/
transaction, b- approved, m – modify, i-enquiry, nr- net receipt.
➢ Step 5. Now press f4 and then f10 to getting Dc no. which is working as code
for further verification.

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 This is the format for deposit transaction.

4. RTGS AND NEFT TRANACTIONS

We follow following steps to executing RTGS and NEFT transaction.

➢ Step1. Take information from customer about the account no. of payer and
receiver, amount, address, IFSC code of receiving bank etc.
➢ Step 2. Now open finacle menu and press ‘rtgs’or ‘neft, in menu option. We
use neft if the transaction involves amount upto 200000 and if the amount ids
more than the 200000 then use rtgs.
➢ Step3. Now fill the all required information. It contains train amount, IFSC
code, customer name, address, account number. Mob. No.
➢ Step4. Now SDC No. generates and this number will be the code for the further
verification.

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Timing:

Monday to Friday- 10:00 am-5:00pm

Saturday- 10:00am -2:00pm

2nd and 4th Saturday of the month is off.

Mode of working:

• All the Banking transaction is done on PCs.

• Customers are conducted personally with physical presence.

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 CHAPTER-4
LEARNING DURING INTERNSHIP

35
I conduct my internship in The Karnal Central Cooperative bank Ltd.,
Karnal. I learn lot of things during this internship. Mainly, I learned
about banking transactions, how to conduct customer, especially, I learn
‘Finacle’ software used by the bank for their banking transactions and
also learn about the government bank atmosphere. Firstly start with the
Finacle software which is the main in my learning. This is as follow:

FINACLE SOFTWARE:
Finacle is a Core Banking Solution that enables banks with digital
banking functionalities. Finacle is widely used by banks across 100
countries, serves over 1.05 billion customers and 1.3 billion accounts.

FINACLE SERVICES
Finacle provides banks with a wide range of services that support and complement
Finacle

▪ Drawing on its expertise in the banking domain

▪ Strong quality orientation

▪ Technology expertise

▪ Help your bank move from planning to seamless implementation

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 ▪ Ability to successfully transform large and complex banks.

ACCELERAT TRULY DIGITAL CORPORATE BANKING

Finacle Corporate Banking is a comprehensive solution suite built on an advanced
architecture. The solution addresses the trade finance, lending, syndication, payments,
origination, limits, collaterals, treasury, deposits, liquidity management, online
banking and mobile banking requirements of corporate banks worldwide and enables
them to deliver customized offerings to enterprise clients of all sizes.

Finacle has helped corporate banks around the world reimagine their business with
digital technologies to drive new revenue streams. The solution leverages emerging
technologies such as blockchain and advanced analytics to offer impressive benefits
to banks and their clients.

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Finacle software help us to achieve all these segments of our goal:

38
This the is the Finacle Core User menu diagram, at menu option we have
to insert a command for respective purpose such as ‘pbp’ for printing
passbook, ‘tm’ for transaction maintains etc.

This is the Transaction Maintenance menu of Finacle software. For

opening this menu, we have to insert ‘tm’ in menu option earlier. This
option is used to conduct transaction related to payments, cheque and
receipts.

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Normal receipt:

Cheque:

40
Customer Master Maintenance open with the command ‘cumm’

Open an Account, for opening an account ‘OACC’ command is used

41
Pass book Print menu, for this we have to insert “pbp’ command.

COMMANDS LEARNED DURING THE INTERNSHIP

• CUMM - Customer Master Maintenance

• OACC - Opening An Account
• ACM - Customer Account Maintenance
• ACLI - Account ledger Inquiry
• TM - Transaction Maintenance
• FTI - Financial Transaction Inquiry
• OAACU - Opening An Account Audit
• AFI - Audit File Inquiry
• SMS - Short message services
• SEC – security checking

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 • DLYRPT – Daily report
• PBP – Print banking pages

Customers of the Bank:

Customer of the Karnal cooperative are mainly belongs to rural areas as
the karnal District is surrounded by rural areas. Some of the
characteristics about Customers of the bank are as follow:
• Customers are related to rural background. They have little
knowledge about the banking. All the transactions are done with
the help of bank Staff.
• Customer in the bank are mostely the aged persons, specially the
pensioned employees as it is mandatory
for the rural people having account in cooperative bank for
receiving pension amount.
• Customer related to age group 18-25 are very few, mainly
purpose of these employees is opening account is showing bank
balance for foreign departure.
• Mainly women customer here coming for opening their account
for the purpose of getting government schemes benefits, short
loans etc.

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Staff of the Bank:
These are the some characteristics about the staff of the Karnal Central
Cooperative bank:

44
 • There are about 15 employees which are actively
working only at the branch where all the customer are
customer.
• Mainly customers are belong to aged group.
• Here about 6 employees are permanent employees and
about 9 are temporary employees which are requited
through DC rates.
• DC rate employees are younger than the other employees
the permanent employees.
• Behave of the employees are good.
• All are cooperative as per the name of their organization.
All are ready to provide me information when I needed.
• All are always ready to do fun.
• And they have also cooperative behavior towards the
customers
• They treat the customer peacefully, with smile.
• There is also a provision for the bank employees that they can also work
after the retirement if they voluntary want to do work in bank. But the
condition is that he/she should be treated as the temporary employee
and their salary is also as a permanent employee
• Salary of the permeant is ranging between 70000 to 150000.
• And salary of the temporary staff is ranging between 20000 to 50000.

Atmosphere of the bank:

These are the features related to the Karnal Central Cooperative Bank
ltd are:
• There is well organized structure of the bank.
• Mainly customer s related to the rural sector is the customer of
the bank. There are some big firms which are the customer of the
bank.
• Mainly transaction related to pensions, salary of the government
employees, RTGS and NEFT are doing there.

45
• Customers who want to registered their self in Kausal vikas
Yojna and unemployment Guarantee scheme are also visiting
here as this is the government.
• There are very peaceful and pleasant atmosphere of the
organization

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47
CHAPTER-5
FINDINDS

48
FINDINDS
As the reports are concern with the internship, our findings are also related to the bank
and which we learned there. These are as follow:
➢ As the bank is public sector bank, the permanent employees of the bank are
aged as now government to prefer to requit new employees.
➢ Customers of the bank are generally the poor families as the bank is
government so they have account on preference to some scheme.
➢ Customer is also belonging to aged group mostly between 30 to 85 of age.
➢ As the customer are mostly related to the higher age group then transaction
also was related to pension withdrawal, Salary withdrawal etc.
➢ Salary of the permeant is ranging between 70000 to 150000.
➢ And salary of the temporary staff is ranging between 20000 to 50000.
➢ There is also a provision for the bank employees that they can also work after
the retirement if they voluntary want to do work in bank. But the condition is
that he/she should be treated as the temporary employee and their salary is also
as a permanent employee.
➢ And the environment of the bank is very peaceful and pleasant. And the
building of the bank is also well structured with well infrastructure.
➢ One thing that I also observe is there is lack of staff there. Whenever the
customer is more it become difficult to manage all at the same time.
➢ As in mostly public sector undertaking not treating the customer well. But at
their there is no such feelings in between the staff members. they treat the
customer well.

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CHAPTER -6
CONCLUSION

50
 CONCLUSION

Nowadays banks are providing a replacement range of financial products and services
options that might help customers to use banking services in a new digital way. As we
see in the Karnal Central Cooperative Bank ltd., Karnal, during our internship, rural
people from nearby villages uses mostly ATMs and services provided by the bank at
the branch itself. And bank provide services with the digital software ‘Finacle’
discussed earlier about this. In this software we perform our core banking functions
also many other functions. So here wants to say that now banks are also become digital
but there is somewhere lack of knowledge about digital banking in rural areas. As I
observed during internship some customer not aware to use ATMs. So, we have to
promote digital banking in rural areas also. For promoting the digital banking in rural
areas, we should do promotional activities like villagers’ classes, about how to use
digital banking, their benefits, time saving concept, discounting at retail stores for
digital payment, providing cash rewards for digital transactions etc.

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 CHAPTER-6
BIBLIOGRAPHY

52
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