Professional Documents
Culture Documents
Complete Foreclosure Intake Packet - 01.26.22 (Fillable)
Complete Foreclosure Intake Packet - 01.26.22 (Fillable)
Complete Foreclosure Intake Packet - 01.26.22 (Fillable)
Dear Homeowner,
Who we are:
o NeighborWorks Umpqua was established in 1991 and provides educational classes, housing rehab
opportunities, and counseling services throughout Coos, Curry, Douglas, Jackson and Josephine Counties.
o In response to the foreclosure crisis NeighborWorks Umpqua became a part of the National Foreclosure
Mitigation Counseling Program in 2008. In 2012 NeighborWorks Umpqua became part of the Oregon
Foreclosure Avoidance Program. Which we currently participate in.
Client Rights
Client Responsibilities
Documentation Checklist
NeighborWorks Umpqua cannot process your application and schedule your appointment with a counselor
without all the required documentation. If you have questions about what is being asked of you, please reach
out to your Intake Specialist
Name:
First Middle Initial Last
Address:
Street Address PO Box
Please Check
Marital Status: Single Adult Married w/ Children Married w/o Children
Divorced Separated Widowed
Unrelated Adults Unknown Chose not to respond
Are you English Proficient? Yes No Are you in the Active Military? Yes No
Ages of Dependents: _______ _______ _______ _______ _______ _______ _______ _______ _______ _______
Name:
First Middle Initial Last
Are you in the Active Military? Yes No Are you English Proficient? Yes No
I hereby verify this information to be true and accurate to the best of my knowledge, and if asked can prove accuracy of the information. I
understand the fee I am paying is non-refundable. I identify the person(s) signing the registration form to be the customer(s) receiving services
from NeighborWorks Umpqua.
Applicant 1 Date
Applicant 2 Date
Has your income changed since you originally got your current mortgage loan? Yes ( Increase or Decrease) No
What is your ideal situation for your home? Keep Sell Unsure
Financial Situation
Can you document your child support/alimony income? Yes No If yes, how long will it continue?
Have you had a Chapter 7 Bankruptcy? Yes No If yes, when was it discharged?
Are there any non-tax liens or judgments' against you or your property? Yes No
If yes, who is the lien holder?
If yes, what is the amount of the lien/judgment? $
Scam Information
Has anyone offered to modify or refinance your mortgage, either directly, through advertising, by mail or by any Yes No
other means such as a flyer?
Have you ever been guaranteed a loan modification, or asked to do any of the following:
Sign a contract Sign over the title to your property Redirect your mortgage payments
Told you to stop making your loan payments Pay a fee for assistance or counseling
For clients requiring any non-English speaking services the following list of resources is being made available
to you:
By signing below, I am acknowledging that this list has been provided to me.
_________________________________________ _________________
Homeowner Signature Date
_________________________________________ _________________
Counselor Signature Date
Client/Counselor Agreement
NeighborWorks Umpqua and its staff agree to provide the following services:
▬ Analysis of the mortgage default, including the amount and cause of default.
▬ Presentation and explanation of reasonable options available to the homeowner.
▬ Assistance communicating with the mortgage servicer and other creditors.
▬ Timely completion of promised action.
▬ Explanation of collection and foreclosure process.
▬ Identification of assistance resources.
▬ Referrals to needed resources.
▬ Confidentiality, honesty, respect, and professionalism in all services.
▬ Guidance in developing a realistic spending plan, based on homeowner decisions and choices in spending.
▬ Assistance in escalating any legitimate issues with the mortgage company. (This does not include
assistance in escalation of cases where the homeowner disagrees with the mortgage company's decision
but there is no factual basis for escalation)
▬ Counselors may answer questions and provide information but will not give legal advice. If I want legal
advice, recommendation will be that I seek legal assistance from the appropriate entities.
I/We will always provide honest and complete information to my/our counselor, whether verbally or in
writing.
I/We will provide all necessary documentation and follow-up information within the timeframe requested.
I/We will be on time for appointments and understand that if I/we are late for an appointment, the
appointment will still end at the scheduled time.
I/We will call within 24 hours of a scheduled appointment if I/we will be unable to attend an appointment.
I/We will understand that breaking this agreement may cause the counseling organization to sever its
service assistance to me/us.
I/We will be honest, respectful, and courteous in all forms of communication with staff.
I/We will contact the counselor when the mortgage company contacts us with questions, document
requests, or loss mitigation offers. (Such as a Trial Period Plan or Modification)
I give NeighborWorks Umpqua permission to use my name in any current and future publications or reporting.
Furthermore, since NeighborWorks Umpqua is a non-profit organization, I hereby release, hold harmless, and
waive all claims associated with these publications and marketing materials which I may have against
NeighborWorks Umpqua and its employees.
_________________________________________ _________________
Homeowner Signature Date
_________________________________________ _________________
Homeowner Signature Date
_________________________________________ _________________
Counselor Signature Date
I/We understand (NeighborWorks Umpqua) provides housing counseling after which I/we will receive a
written action plan consisting of recommendations for handling my/our situation, possibly including referrals
to other housing agencies as appropriate.
I/We understand NeighborWorks Umpqua receives Congressional funds through the Housing Stability
Counseling Program (HSCP), Homeownership Assistance Program (HOAP), and Housing and Urban
Development (HUD) programs and, as such, is required to share some of my/our personal information with
HSCP, HOAP and HUD program administration or their agents for purposes of program monitoring,
compliance, and evaluation.
I/We give permission for HSCP, HOAP and HUD program administrators and/or their agents to follow-up with
me/us between now and June 30, 2026, for the purposes of program evaluation.
I/We understand NeighborWorks Umpqua provides information and education on numerous loan products
and housing programs, and I/we further understand that the housing counseling I/we receive from
NeighborWorks Umpqua in no way obligates me/us to choose any of these particular loan products or housing
programs.
I/We release NeighborWorks Umpqua’s Board of Directors, officers, and employees from any and all claims,
demands and liability of any sort resulting from the release of such information.
I/We understand NeighborWorks Umpqua provides homeownership education and counseling, individual
development accounts, affordable housing opportunities, foreclosure intervention counseling, down payment
assistance grants and/or loans, and low-income housing rehab assistance. NeighborWorks Umpqua partners
with for-profit and non-profit organizations, which may include financial institutions, realtors, lenders,
contractors, title companies and other community entitles.
I/We understand a counselor may answer questions and provide me information, but not give legal advice. If
I/we want legal advice, I/we will be referred for appropriate assistance.
I/We may be referred to other housing services of the organization or other agency or agencies as appropriate
that may be able to assist with concerns that have been identified. I/We understand that I/we am/are not
obligated to use any of the services offered to me/us.
I/We acknowledge that I/we have received a copy of (NeighborWorks Umpqua) privacy policy.
By signing this form, you acknowledge that you are entering into a counseling agreement with NeighborWorks
Umpqua. We will make all attempts to resolve your situation and to guide you through the process of
reviewing your options. This is in no way a guarantee of results and NeighborWorks Umpqua is in no way
legally responsible for the outcome of this counseling. By not signing this form, you understand that
NeighborWorks Umpqua may not perform any default counseling services on your behalf.
This consent to disclose may be revoked by me/us at any time by written, signed, and dated notice to
NeighborWorks Umpqua that consent is revoked.
_________________________________________ _________________
Homeowner Signature Date
_________________________________________ _________________
Homeowner Signature Date
My signature below also authorizes the release to credit reporting agencies of financial or other information
that I have supplied to NEIGHBORWORKS UMPQUA in connection with such evaluation. Authorization is
further granted to the credit reporting agency to use a copy of this form to obtain any information the credit
reporting agency deems necessary to complete my credit report.
I understand that I may revoke my consent to these disclosures by notifying NEIGHBORWORKS UMPQUA in
writing.
I authorize NeighborWorks Umpqua to send me a copy of my credit report via the following methods (check
all that apply):
- US Mail
- Encrypted Email
- Fax
*Please note: if no box is checked, US Mail will be the default method of delivery.
_________________________________________ __________________________________________
Full Legal Name Signature Date
_________________________________________ __________________________________________
Full Legal Name Signature Date
Information We Collect
We collect personal information to support our lending operations, counseling, services, and to aid you in
shopping for and obtaining a home mortgage from a conventional lender. We collect personal information
about you from the following sources:
Information we receive from you on applications or other forms,
Information about your transactions with us, our affiliates, or others,
Information we receive from a consumer reporting agency, and
Information we receive from personal and employment references.
Information We Disclose
We may disclose the following kinds of personal information about you:
Information we receive from you on applications or other forms, such as your name, address, social
security number, employer, occupation, assets, debts, and income.
Information about your transactions with us, our affiliates, or others, such as your account balance,
payment history and parties to your transactions; and
Information we receive from a consumer reporting agency, such as your credit bureau reports, your credit
history and your creditworthiness.
To Whom Do We Disclose
We may disclose your personal information to the following types of unaffiliated third parties:
Financial service providers, such as companies engaged in providing home mortgage or home equity loans,
Others, such as nonprofit organizations involved in community development, but only for program review,
auditing, research, and oversight purposes.
We may also disclose personal information about you to third parties as permitted by law.
Prior to sharing personal information with unaffiliated third parties, except as described in this policy, we will
give you an opportunity to direct that such information is not disclosed.
I/We have read and understand the terms of the above policy:
_________________________________________ _________________
Homeowner Signature Date
_________________________________________ _________________
Homeowner Signature Date
Housing Food
Utilities
Income
Clothing Transportation
Mental Health
Employment
WHEEL INSTRUCTIONS:
The 10 sections in this Wheel represent the different areas of your life.
Taking the center of the wheel as zero and the outer edge as 10, please rank your level of satisfaction with each
area out of 10 by placing a dot in each category to show your level of satisfaction. Zero is least satisfied and 10 is
most satisfied. There is no limit to the amount of any number you assign to categories.
You are not rating the categories as 0-10, you are rating each category separate from the others.