Training Station Observation Checklist762& Service

Beverages and Desserts

Drawing Cold and Hot Drinks
Customer Expectation Pineapple Juice
Correct temperature and portion size
Correct Taste Select cup size base on POS or KVS.
Neat presentation Using the ice scoop, fill the cup with the ice to the
ice level marker.
Correct servings
Put the cup under the juice dispenser spout then
push the lever until cup is filled.
For Take-out, use paper cups. Secure lid. To reduce
confusion, after drink is capped, depress the
bubble top

Orange Juice/Ice Tea

When dispensing juices follow procedures
for dispensing soft drinks

• Wipe off drinks if messy or moist.

Hot Chocolate
Cold drinks Place cup under the spout of the hot chocolate machine
and press the operate button
1 Select cup size base on POS or (For new machine, press regular)
KVS. (Large 22oz, Medium 16oz or
Regular 12oz)

2 Using the ice scoop, fill the cup with the ice
to the ice level marker.
Beverage fill line

 Put lid on the cup tightly. Insert hot chocolate paper

Ice fill line for soft drinks
sleeve into cup. After foam has subsided. DO NOT
SKIM FOAM AND CAUTION HOT.

3 Put the cup under the correct drink nozzle and
push the desired drink size button.
– If the beverage does not fill the cup to the fill line,
use the ice scoop to fill to the correct level (the fill level
line).
Coffee
1. Select cup (8oz or 12oz) and place cup squarely
on counter supporting cup with one hand (at base).
2. Taking extreme care, position coffee pot at least
2 ½ cm above the cup when pouring.
Pour coffee with the other hand up to
fill level at least (1cm) from the rim of the cup.
3. Serve coffee.

4 Secure cap drink for Take-out. To reduceFRQIXVLRQ

depress the bubbleWRSIRU&RNH=HUR

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Beverages and Desserts

McFlurry Desserts

1 Hold McFlurry cup under dispensing nozzle. 7 Insert blender agitator into the center.
Use 10oz dessert cup McFlurry. Position cup with mix-in inside the blender with the agitator
imbedded in the center of the cup but not touching the bottom of the
2 Pull draw valve completely forward. cup.

3 Fill with soft serve to 1 inch above lip of cup.

8 Activate agitator.
Note: Draw 6 1/2 turns of
sundae (6 oz) weigh 9 Blend for 5 to 8 seconds.
before adding the topping Hold cup with both hands and
blend for 5 to 8 seconds.
While blending, rotate cup
from side to side and up and
down
Hold the cup steady. As the mix flows into the cup, rotate the
cup to fill its sides and center. Slowly move the cup
downward as the mix gets higher. 10. Stop blending.

4 Close draw valve and tap cup twice. Stop blending, hold cup in one
hand, and remove from blender.
Close valve. Tap cup twice on a flat surface to
release air pockets

5 Add Mix-in.

Hold cup under mix-in dispenser and slide dispenser's handle

twice or 2 shots of Oreo Topping

McFlurry mix-ins can cause life-threatening allergic reactions for

some people. Keep the McFlurry, and soft-serve areas clean and
free of nut-containing mix-ins. If you spill nut-containing mix-ins,
immediately tell your manager.

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Beverages and Desserts

Coke Float and Sprite Flavored Float

1 Select appropriate cup and fill with ice 4 Hold cup under dispensing nozzle of sundae
machine and pull draw valve completely forward.
Fill float cup with ice up to the frosted line. Two sizes
available 16 oz for regular float and 22 oz for monster
float.

Dispense soft serve on top of drink 1 ½ turns for regular

2 Dispense coke for coke float and sprite for sprite
flavored floats.
Push 12 oz button for regular sized float and 16 oz
for monster float.
float and 2 ½ turns for monster float
5 Close draw valve while moving drink away from
machine.
6 For coke float dispense ½ shot of hot fudge topping
and for monster float 1 shot of hot fudge topping (this
step is for coke float only for sprite float proceed to
step 7)

3 For Sprite Flavored floats pour flavored syrup into

cup (this step is only for sprite flavored floats for
coke float proceed to step 4)

Using a 20cc ladle pour syrup over sprite and ice in cup.
1 ladle of syrup for regular size float and 2 ladles of syrup
for monster float.

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McDonald's Philippines, February 2012
Training Station Observation Checklist762& Service
Beverages and Desserts
Iced Coffee Selections
Iced Coffee Black (Sweet Black)
1 Choose the correct Iced Coffee cup (16oz or 22 oz)
2 Add ice filling up to 3/4 of the cup.
3. Add sweetened Iced Coffee base 5mm below the rim
of the cup
4. For flavored orders: If the customer requests extra
flavor in the Iced Coffee, add one spoonful of flavored
concentrate (4 ml). (Upon customer orders only)
5. Stir quickly 5 times using a bar spoon. Vigorous
stirring is necessary to properly mix the cream into the
coffee. Ensure bar spoon touches base of the cup.
. Clean up spills immediately with a clean and
sanitized towel.
Philippines Revised April 2020
Iced Coffee Original
1 Choose the correct Iced Coffee cup (16oz or 22 oz)
2 Add ice filling up to 3/4 of the cup.
3 Add Milk:
For 16 oz: Add 1 full shot (1 oz) of milk – no stopper.
For 22 oz: Add 2 full shots (2 oz) of milk – no stopper.
4 Add sweetened Iced Coffee base 5mm below the rim of
the cup
5. For flavored orders: If the customer requests extra
flavor in the Iced Coffee, add one spoonful of flavored
concentrate (4 ml). (Upon customer orders only)
6. Stir quickly 5 times using a bar spoon. Vigorous stirring
is necessary to properly mix the cream into the coffee.
Ensure bar spoon touches base of the cup.
.
. Clean up spills immediately with a clean and sanitized
towel.
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Beverages and Desserts

Iced Coffee Selections

ICED COFFEE MILKY

ICED COFFEE &+2&2/$7(

1 Choose the correct Iced Coffee cup (16oz or 22 oz)

2 Add ice filling up to 3/4 of the cup.

3 Add Milk:

For 16 oz: Add 1 full shot (1 oz) of milk – no stopper.

For 22 oz: Add 2 full shots (2 oz) of milk – no stopper.

1 Choose the correct Iced Coffee cup (16oz or 22 oz)

2 Add ice filling up to 3/4 of the cup

3 Add Milk

For 16 oz: Add 2 full shots (2 oz, double shot) of milk –

no stopper.
For 22 oz: Add 4 full shots (4 oz) of milk – no stopper.
4 Add sweetened Iced Coffee base 5mm below the rim
of the cup
5 For flavored orders: If the customer requests extra
flavor in the Iced Coffee, add one spoonful of flavored
concentrate (4 ml). (Upon customer orders only)
6. Stir quickly 5 times using a bar spoon.
Vigorous stirring is necessary to properly
mix the cream into the coffee. Ensure bar
spoon touches base of the cup.
.
4 Add sweetened Iced Coffee base 5mm below the rim of
the cup
For 22 oz: Add 2VFRRSV(PO)
5. $GGFRIIHHIORDWFKRFRODWHV\UXS
6. Stir quickly  times using a bar spoon. Vigorous stirring
is necessary to properly mix the cream into the coffee.
Ensure bar spoon touches base of the cup.

. Clean up spills immediately with a clean and sanitized
.
towel.

. Clean up spills immediately with a clean

and sanitized towel.

For 16 oz: Add 1 VFRRS (PO) .

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Beverages and Desserts

Coffee Float Assembly
1. Place Coffee Float Choco syrup in a food pan 5. Pour 15 cc of Coffee Float Choco syrup.
and dedicated 15cc ladle.
Pour over the tip of the soft serve, allowing it
to flow all over the soft serve.

2. Get a 16 oz reusable cup and add ice, filling up to

¾ of the cup.

. )RU7DNH2XW&RYHUZLWKGRPHOLG.

3. Add sweetened Coffee base from the coffee dispenser

up to the 3rd line from the rim of the cup.

4. Draw 3 1/2 turns of soft serve.

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Beverages and Desserts

FSB
Button Description
What are the customer expectations?
MENU Opens the Main Menu

OFF Turns the highlighted barrel Off

 Cold Product
 Beverage slightly overflowing
 Cup clean without spillage
 Texture is smooth and
uniform; typical of shaved ice
 Not watery and not runny
Prep
ON Turns the highlighted barrel On
DFRST Defrost the highlighted barrel
SPIN Turn off refrigeration and turns on the barrel motor
ARROW KEYS Use to operate the unit
It indicates the status of the barrel
□ Turn on all barrels by pressing the button
labelled ON

1 Clean Hands?

Wash hands with McD AMH for 20 seconds, rinse, dry with
paper towels/hand dryer. Hands should rewashed as needed,
at least once per hour.

When the system is initially power up, the unit

goes self-check and the screen displays the
following sequence.
2 Check stocks

 Check UTD and ensure first in, first out of

Frozen BIB box. Check CO2 tanks
 Check and store straw spoon in a cambro and
place under the counter area
 Check on dome lids and
cups. Place cups and dome
lids in a cambro and store
beside the machine.
Close the merchandiser. In
3 Turn on and check all equipment. Start up approximately 20 minutes product is ready
operation procedure to serve

Flip open the merchandiser and expose control panel. The

control panel is behind the merchandiser Check barrel status light

Control panel
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Beverages and Desserts

Frozen Sparkling Beverage- Drawing Procedure
1. Select cup size base on customers order
All barrels: After drawing, let the machine rest for 20 seconds
Snap on dome lid. after each draw by activating the countdown timer.

DO NOT DRAW until the timer reads “00”.

2. Hold the cup under the nozzle.

We need to tilt the cup because we create air gap between
dome and valve nozzles to allow air to release during
dispensing. 5 Serve to customer by placing a napkin.

6 Allow machine to recover.

To Ensure deliver quality FSB Drink:

Maximum draw of 20 cups may be dispensed per

barrel. After 20 cups, the machine requires to recover for 10
minutes.

For All Barrels: After 20 cups of continuous drawing with 20

3. Turn Lever to the left to fill product. seconds interval, the machine will have a difficult time in dispensing
good product. Let the machine recover for 10 minutes.

Note: If the machine just come from defrost, let the machine
Rest for 20 minutes.

4. When the “Frozen Sparkling Beverage” is

approaching the lip of the cup, tilt cup back to
horizontal position and continue filling up until it
forms a peak.

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Beverages and Desserts

Milk Tea / Milk Tea with Pearls
1. Select appropriate reusable cup. 8. Add soft serve.
2. Dispense water. For 16-oz: Add 1.5 turns
For 22-oz: Add 2.5 turns

3. Add tea powder into the cup with water.

9. Rinse agitator with sanitizer for 5 seconds. Wipe with
sanitized red towel.

4. Mix powder and water.

5. For orders with pearls, slightly tilt cup towards

you.
**For orders without pearls, proceed to step #7

6. Pour two (2) 20cc scoops of brown sugar

pearls on one side of the cup’s wall.

7. Add ice up to 10mm below the rim.

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6XQGDHV
Sundaes
Sundaes take practice. Have a teammate show you how to make
them and then practice yourself.

1 Hold sundae cup under dispensing nozzle

2 Pull draw valve completely forward

3 Fill sundae cup with soft serve

Why is overfilling a sundae cup with soft serve
undesirable?

Hold the cup steady. Do not move the cup.

Fill to 1/4 inch from top of cup or 4 1/2 turns. Do not overfill.

If cup is overfilled with soft serve, the sundae toppings do not have
room to spread down the sides of the sundae, and the top will be
crushed by the lid.

4 Close draw valve

When the soft serve reaches the top of the sundae cup, close
the draw valve handle while moving the cup down and away from
the machine.

5 Add 1 fluid ounce of topping

• Hot fudge or hot caramel topping: Fully compress the pump once
as you rotate the cup under the spout. Allow the topping to spread
evenly and flow down the sides of the sundae.
• Unheated topping: Fill a 1-ounce ladle with unheated topping,
and pour evenly over the top of the sundae. Allow the topping to
spread evenly and flow down the sides of the sundae.

6 Place lid on sundae

7 Serve with a spoon and a smile

Serve with a spoon and a smile.

Nut products such as granulated nuts and McFlurry mix-ins can

cause life-threatening allergic reactions for some people. Keep
the milkshake, McFlurry, and soft-serve areas clean and free of
nut-containing mix-ins. If you spill nut-containing mix-ins, imme-
diately tell your manager.

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3UHPLXP5RDVW&RIIHH
Quality Wash hands

*XHVW expectations Wash hands with anti-microbial hand wash (AMH) for
20 seconds, rinse, and dry with paper towels/hand
-Served Hot, not lukewarm or cold dryer. Hands should be rewashed as needed, at least
-Dark brown color with no foreign materials, once per hour.
off color or streaks present
-Fresh, rich medium roast coffee aroma and
flavor, slightly sweet and bitter, with a noticeable, Brewing Procedures
-pleasant coffee after taste
1 Before each brew
-Not stale, too biting (too much flavor – overly
bitter/acidic), too bland or off-aroma
-Smooth and uniform, not watery, weak too Rinse brew basket and decanter. Check brew light is off
/ or in ready brew before removing brew basket
strong/pungent

2a. Brew coffee–Glass/Thermal decanter

Preparation
Storage and handling of ground coffee:
 Store coffee at room temperature
 Do not refrigerate
 Do not open coffee packets until just
before brewing
 Do not pre-prepare filter paper with
coffee, this will cause a stale flavor
Turn on and check all equipment
 Place new filter into the brew basket.
 Open and place one packet of McDonald’s
coffee into the filter paper.
 Insert brew basket into the holder on the
coffee machine
 Place a clean decanter (glass or thermal)
under the basket
 Press brew switch once.
 Do not remove coffee pot from under the
brew basket until the brew cycle has been
completed.

Brew/Water 195 - 205ºF (90-96ºC)

Temperature :
Brew Cycle Time 3 to 4 mins 45 secs
Finished Brew
at least 180ºF (82ºC) For glass decanter and thermal decanter
Temperature :
Water volume : 60 fluid ounces
□ Once brewing is completed, set the 30 minutes
Coffee Portion 70 grams
holding timer for glass decanter and set 1 hour
Finished Brew 55 fluid ounces
volume and 30 minutes for thermal decanter.
Holding and
Serving 170-180ºF (77- 82ºC) Warming plate must be in “ON” position. Do not leave
Temperature : empty coffee pots on hot plates that are turned “ON”.
Rotate glass decanters on coffee brewing machine,
Glass decanter - 30 min Bottom to Top and Back to Front.
Holding Time Thermal decanter – 90 min

8
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Beverages and Desserts

3UHPLXP5RDVW&RIIHH
In Drive-thru:

Position the stainless thermal coffee decanter on

the coffee machine with heating plates turned
“OFF.”
Do not leave stainless thermal decanter on hot
plates that are turned “ON”
Rotate stainless thermal decanters on coffee
brewing machine, Bottom to Top and Back to
Front with the heating plate turned “OFF”

In Front Counter:

Position stainless thermal decanter on the

designated coffee refill center on the Front
counter, where space allows. If space is limited,
position in the coffee machine with heating
plates turned “OFF.”

2b. Brew coffee–Satellite

Coffee Brewers

 Place new filter into the brew basket.

 Open and place one packet (two packets
if high volume) of coffee into the filter
paper.
 Insert brew basket into the holder on the
coffee machine
 Place an empty clean and sanitized
brewer urn under the basket. Do not brew
fresh coffee into an existing coffee urn.
 Press brew switch once.
 Do not remove brewer urn from under the
brew basket until the brew cycle has been
completed. Once completed place 30
minute holding time.

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0DNLQJ,FHG&RIIHH

5 Mark decanter to indicate Iced Coffee

Brewing a single batch of Iced Coffee
Use the coffee brewer and decanter to brew one bat ch
of Iced Coffee

1 Insert one paper filter into the brew

You must indicate that the coffee is for Iced Coffee only. It should
basket not be served as regular coffee. Place the Iced Coffee identification
ring over the handle on the glass decanter. If you do not have a ring,
use your restaurant’s labeling system.
2 Pour Coffee into the filter
Open two packets of ground coffee and pour the contents into
the filter.
• Open the coffee packets just before brewing
6 Brew Coffee
• Do not pre-load the coffee filter with ground coffee.
(coffee absorbs restaurant odors quickly) Press the Brew Button. The ready light, if there is one, should be
on before starting.
• Open the packets of coffee away from the brew
basket to avoid loose grounds from falling into the
bottom of the brew basket
• Gently shake the basket to spread the ground 7 While coffee is brewing place ice into
coffee evenly.
the Iced Coffee dispenser.
3 Insert the brew basket into the coffee
Fill the 64-ounce measuring cup with ice. Pour the ice into a clean,
brewer sanitized Iced Coffee dispenser.

8 Pour finished coffee into the dispenser

• Once coffee has finished brewing, pour brewed coffee
over the ice in the dispenser. Leave a small amount or 6 oz of
coffee in the decanter to be used to dissolve the sugar syrup left
in the measuring cup.

9 Stir Coffee base

Slide the brew basket onto the guide rails of the coffee Stir Coffee base and ice using bar spoon with large swirling motion
machine. Move the handle to the side to lock in place. until ice is completely melted.

4 Place decanter under the basket

10 Measure sugar syrup and pour over coffee

base
Measure 14 oz Iced Coffee Sugar Syrup using a clear 32 oz measuring cup
Pour over coffee base.

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Beverages and Desserts

Making Iced Coffee
11 Pour coffee that was set aside over 1 Discard Coffee grounds and filter paper
leftover sugar on measuring cup.
Place the use coffee filter and grounds into a double lined trash can or
Place coffee that was set aside over the leftover sugar sticking on plastic bucket.
sides of measuring cup. Gently swirl coffee inside measuring TIP: Since a large amount of coffee grounds can be very heavy,
cup to dissolve leftover sugar. Keep discarded coffee grounds separate from the under-counter
trash.

1 Rinse the brew basket

1 Pour mixture over coffee base and stir
until well mixed.
Pour mixture over coffee base, with large swirling motion stir at least 5 times
using bar spoon until coffee base and sugar syrup are well mixed.
1 Clean up
Clean up any spills immediately with a clean sanitized towel.
Brewing Multiple Batches of Iced Coffee
The 4-gallon Coffee dispenser can hold up to three
batches of Iced Coffee. It is acceptable to brew three
consecutive batches, always putting in ice, coffee
then liquid sugar, then repeating the procedure each time.

Note: Have all three ingredients ready all at the same time
when preparing the coffee base before preparing the mixture.
1 Place lid over coffee dispenser and
mark with holding time. It is important that the coffee is freshly brewed ( hot) in order
to melt the ice quickly.
Place lid over coffee dispenser and mark with 6 hour holding time.

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Beverages and Desserts
Station Maintenance
 Clean shake/soft-serve area
 Clean and sanitize machine
The milkshake and soft-serve machine must be cleaned and sanitized using The milkshake and soft-serve area is one of the most visible areas
the proper brushes and procedures. The heat-treat machine requires daily, in the restaurant. It is important to keep it clean and organized. Use
weekly, and 14-day cleaning and sanitizing. Other models - requires daily. sanitized yellow towels to regularly wipe down the tops and fronts of
counters, other equipment and surfaces. Discard the towels into the
 Maintain temperature soiled towel bucket after each use.
All dairy mixes for milkshake and soft-serve machines must be Wash and sanitize utensils at least every 4 hours.
maintained at an internal temperature of 34° to 40° F in the walk-in
refrigerator and while being held in mix reservoirs and hoppers in
milkshake and soft-serve machines.  Clean floors
Sweep the floor. Make sure you wash your hands after you clean.
Cleaning Wipe up or mop up any spills immediately to prevent slips or falls.

Nut-containing products Stocking

Products containing nuts can cause serious and severe, adverse
allergic reactions for some people. If nut-containing mix-ins spill
inform your manager and clean up nut-containing spills immediately.
If nuts inadvertently get into food packaging or a dessert in which
nuts were not requested, discard that packaging or dessert
immediately.
Check product stock levels. Follow the 24/2 rule: 24 hours for paper
goods, a maximum of 2 hours for perishables. Fill toppings to last the
day. Fill mix before rushes and at close. Ask your manager how
stocking is handled in your restaurant. During busy periods,
communicate your stocking needs to others on the production team,
without leaving your station. Otherwise, you could hold up production
if you run out of supplies

first in storage first out

 Cleaning and Sanitation for McFlurry Spindle
 Full cleaning at Opening, every 2 hours, and at closing. FIFO stands for first in, first out. The first stock in must be the first
stock out.
 Prepare 4 bain marie pans for wash, rinse and sanitation
procedures.
 1st pan - with MPSD solution; 2nd and 3rd pan - hot water and
4th pan - sanitizer solution.
 Liquid should reach 2 inches below the brim to submerge the
agitator and shaft.
 Allow the agitator to run for 15 seconds for each prepared bain
marie following the MPSD, hot water, hot water, sequence.
Lastly, allow the agitator to run for 1 minute in the sanitizer
solution.
 Air dry by running the agitator for at least 15 seconds after the
sanitizing step.

No cleaning of spindle needed between 2 hours interval when only

one flavor and one type of topping is in use.

 Rinse the spindle with water after each change in flavor or topping
to avoid any cross contamination on the flavor or topping between
servings. The rinse water should be potable.
 Allow agitator to run for 15 seconds and discard the water after Ensure draw rate, overrun are check everyday
each rinse. to ensure proper turns, weight, texture and consistency
 Wipe with red sanitized towel the splash shield and the machine will be achieved.
housing directly above the agitator. Put towel in soiled towel bucket
after use.

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