CURRICULUM VITAE

Alok Kumar
Present Address : H.No 844/2, Acharya Puri, Gurgaon Haryana-122001

Mobile : 9910131582,8010649445
Email Id : - aloknnl1@gmail.com

CARRER OBJECTIVE:
A position which would enable me to keep learning continuously and utilize my educational and professional
skills for innovatively troubleshooting challenging technical problems and thus add tangible value to the
organization.

CAREER HIGHLIGHTS :

 Assimilate Solutions India Private Limited (Aug 2019 – July 2022) as a

Senior Process Associate (Operations)
 Daily receive mortgage files from client, set daily target and process accordingly.
 Fetch and fill data in the system proceed further.
 Collect and verify data from various sites like TWN, VOE, USPS.com etc.
 Review files as per checklist points and if found any discripency, create deficiency and inform to
client.
 Maintain excel record having details of loggin and logout time, TAT of every file, QC level and other.
 Consolidate data at EOD and send report to immedaite supervisor.
 Maintain SOP as per procedure and update it as per clients requirements.

 ORACLE BPO Services Limited (Gurgaon)- (May 2007 - Aug 2019) as Senior
Associate (Operations)
 Worked for Loan Indexing, Pre close review, Post Close review, Compliance review etc.
 Email support to client for their missing and wrong documentation.
 Check Customer’s Credit report and Credit History and other eligibility criteria.
 Review Appraisal report deeply and if find any incorrect information, immediate inform to client.
 Review various type of insurance doc like Hazard Insurance, Flood & Fire insurance Etc.
 Follow up with customer for missing trailing docs.
 Final Compliance review and send consolidate report to client.
 Worked under Accounts Payable and Accounts Receivable process.
 Did Floor Support for new resources and help them to under stand the process.
 Did QC of new resources, share feed back and report to immediate supervisor.
 Align new resources with vintage resources and manage shift timing accordingly.
 Update SOP time to time.
 Give training to new team members about the process and the work culture.
 Update myself as per client requirements and learn new application.

 OMNI Globe International (Aug 2005 – Feb 2007) as Data Processor

  Worked for US telecom client.
 Daily receive files from client and process them according to guidelines within expected turn around
time.
 Collect customer’s requirement and as per customer’s requirements, suggest and provide them best
telecom services in his area.
 After a strong telecom connection provided, maintain that client, timely provide services which helps
grow business
 Send Excel report to supervisor about daily task and intimate him about any discrepancy.

ACADEMIC QUALIFICATION:
Graduate in Commerce from M.D.University (Rohtak, Haryana).
12th from Bhiwani Board, Haryana
10th from Bhiwani Board, Haryana

 PERSONAL DETAILS:
 Father Name. : Yagya Dutt Sharma
 Marital Status : Married
 Language : Hindi, English

DECLARATION:
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for
the correctness of the above mentioned particulars.

Place:..........
Date:........... (Alok Kumar)