S: Hello sir, welcome to our store what can I help you?

B: I’m looking for a Phone which fits my needs

S: What are your basic needs?

B: My first requirement is that I need a phone which has an excellent camera and also
provide my hobby in gaming

S: May I know about your budget for the phone?

B: I’m looking for a phone in range 12 Million rupiahs and I want it as soon as possible
because I catch a flight at 14:00

S: Okay sir, for your information, nowadays iPhone 14 is one of the best options for all those
people who want to have a very good camera

B: And how about the Camera?

S: The rear one is 13 MP while the front one is 16 MP

B: Okay… the camera fulfils my needs, can you pack that one? Cause I need to be hurry

S: Sure sir, how will you pay?

B: I will pay by card.

S: Okay sir, thanks.

Wrong Specification (Problem Solving)

*The buyer call the customer services for a protest*

CS: Hello I’m Xavier the customer service for M3 Gallery, What can I help you?

B: Hello, I’m Robert, I want to ask about the phone that I bought yesterday, the seller said
that it has 13 MP for the rear camera and front one is 16 MP but I check it again it just 10
MP for the rear camera and front one is 12 MP

CS: I’m sorry Mr. Robert but may I know what phone did u get?

B: The seller said it was iPhone 14, I just open the packed today

CS: I’m sorry for the inconvenience, may I see your receipt?

B: Sure, here is it
CS: I’m so sorry sir, I checked the receipt and the yesterday seller didn’t give you the phone
according to your requirement, I offer to return your money back or change the phone to
iPhone 14 and provide extra for an earphone

B: I’ll go with the second option because I need this phone

CS: Okay Thank you sir and I’m sorry for the mistake that our store made, I hope you always
enjoy shopping here

B: You’re welcome!