INTRODUCTION

Peter Chan is the Operations Director of Pyramid Stars Inc., which was founded in San
Francisco over 50 years ago. Originally, the company provided radio components to
small repair shops. Products were offered for sale through a catalog that was mailed to
prospective customers every four months! The company built its reputation on high
quality and service, but also on the promise of delivering great customer service. The
company's mission is to provide the best customer service possible. In addition to
providing excellent customer service, they are committed to building a strong brand
image and creating an excellent customer experience. Their goal is to create a positive
image of themselves as well as the company. as time passes, they began supplying more
than just radio parts, and well-known corporations in Hollywood were added to the list of
customers.
Today PSI operates the San Francisco facility with the same dedication to supplying
quality products through catalog sales that it had when it was first founded. Customer
service remains the top priority The company has been successful in developing a strong
brand name and reputation. They have also built a loyal following of people who trust
them to provide high-quality.