Mazen Abdovic, PMP

Career Objective

mabdovic@gmail.com Mobile: +971 50-6220280 Dubai, UAE

I would welcome opportunities to work in challenging leadership positions to plan, and implement Human Resources Business Processes, Business Intelligence projects, Performance Management System (Balanced Scorecard), Quality Management System ISO 9001:2000, ITIL & Information Security Policies.

TECHNICAL SKILLS

A competent professional with over 12 years experience in Administration and

Human Resource Management.

Extensive experience in managing Administration, Human Resources and

General Services activities like Facility Management, Insurance, Transportation, Preventive Maintenance, manpower planning, recruitment and selection, Training and development, Job Evaluation, Job Description, Performance Management etc. Good knowledge of UAE, KSA & QATAR Labor Law. ITIL Service Support Implementation Business Process (Mapping, Modeling & Analysis) Balanced Scorecard (Developing, Maintaining and Enhancing) Microsoft SQL 2000, SQL 2000 Reporting Services Microsoft SQL Analysis Services (OLAP) HTML, DHTML and ASP MS Internet & Intranet Web publishing services.

Microsoft (.NET) technology

Internet Information Services (IIS) 6.0

Office 2000, XP and 2003 Project 2000, 2003 and Project Server 2000

CERTIFICATION

Project Management Professional (PMP) Certified ISO 9000:2000 auditor

Certified Help Desk Manager by Survive Institute & Institute for International
Research IIR

Employment History 05/2008 To Date

Bonyan International Investment Group (Holding) L.L.C. Dubai, United Arab Emirates. Administration Manager Reporting directly to Chief Executive Officer. Managing Administrative support Activities across the companys braches Ensuring the appropriate systems are in place for the provision of insurance, purchasing, Transportation, hospitability, facility management and government relations. Ensure the provision and maintenance of appropriate facilities and hardware that Bonyan requires for operation. Responsible for managing company-wide facility services and related programs. Maintenance and preventative methods and procedures used in keeping buildings in clean and orderly condition and in maintaining and repairing utility systems and physical structures of buildings Manage contracts and lease with suppliers/ providers Prepare, manage and place insurance quotations and coverages required for companys operation. Oversees the development, modification, and implementation of operational and administrative policies and procedures
1/5

 Employment History 8/2006 5/2008

Develops and administers annual budget, monitors budget expenditures, analyzes staffing and expenditure requests; and recommends reallocation of funds to adjust for unanticipated costs. Manage office supply and stationary stock availability and adequate controls for satisfying office needs. Implement a document control of all contracts, legal and other administration related documents.

Al Ghaith Oilfield Supplies & Services Abu Dhabi, United Arab Emirates. Human Resources Manager Human Resources Division Reporting directly to Managing Director.

Established HR Divisions in 3 Branches (UAE, KSA & QATAR) Draft and Review HR policy & Procedures in accordance with the Labor law in each branch.

Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements. Manage compensation, benefits and performance management systems, and safety and recreation programs. Plan, organize, direct, control or coordinate the personnel, training, or labor relations activities of an organization. Analyze training needs to design employee development, language training and health and safety programs.
Develop, Implement & Manage the HR Business Processes for (Manpower Planning, Recruitment, Training & Development, Personnel Administration, Employee Relations, Compensation, Benefit Plans) Functions Manages the day to day HR issues such as; ensuring compliance with corporate governance (Industrial/Employee Relations); advising Managers on counseling employees regarding performance issues; liaising with other support functions such as Payroll and advising staff on HR policy. Managing Recruitment Campaigns inside UAE and overseas Managing the Implementation of the ERP System Company wide.

Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Analyze statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices.

Employment History 09/1999 08/2006

National Drilling Company (NDC) Abu Dhabi, United Arab Emirates. Manpower planning & Recruitment Officer Help Desk Officer Senior Help Desk Officer Help Desk Analyst Human Resources Division Reporting directly to HR Division Manager. Developed, coordinated and managed company wide recruitment campaign locally and globally i.e (Egypt, Syria and Philippine). Initiated and prepared draft contracts with the local agency and international parties. First stage screening and reviewing process for all CVs related to all companys positions for proper matching for the minimum position requirements. 2/5

Preparation of Exams format in multi questions type to facilitate interview process.

IS&T Help Desk Operations Reporting directly to IS&T Division Manager. Supervise the planning, assessing, implementing and support provided by the Help Desk facility to ensure end user satisfaction in accordance with Service levels. Manage inventory control system, design and plan management statistical reports. Analyses user problems and queries and provide responsive and sound solution. Created and finalized job descriptions for IT Help Desk team includes requirements, duties, tasks and responsibilities, Develops and maintains up-to-date procedures and guidelines related to the efficient use of the Help Desk inventory control in the area of reported user problems, user queries and filter and forecast resolutions to other enterprise user communities. Advise management on new emerging technologies in the areas that cover business requirement.

Developed Online Help Desk System web enabled version which support 35
remote onshore and offshore sites 24 X 7

Online Monitoring tools for managing VSAT communication status Develop, implement and manage a collaboration web site for the senior
management team, using windows sharepoint services over Microsoft windows 2003 server which cover the following issues: o Deep integration with Microsoft Office System programs allows teams to collaborate using the familiar tools they use every day. o Document workspace sites features by providing a document collaboration space. o Documents can be reserved by individual users for updating purposes.

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Document changes tracking and assignment different version numbers for auditing and rollback. Users can determine the online status of site members quickly by sending e-mail or an instant message, adding the member to a contact list, and viewing current free/busy status. Alert features, u ser or site manager can add an alert to a list or list item so that they receive an e-mail notification when changes are made.

Business Intelligence:

Implement Microsoft SQL 2000 reporting services as integration of NDC business intelligence project, which is a server-based solution that enables the creation, management, and delivery of both traditional, paper-oriented reports and interactive, web-based reports, deliver real-time information to support daily operations and drive decisions. Support on-demand (pull) and event-based (push) delivery of reports. Users can view reports in a Web-based format or in e-mail. Implement Microsoft Project Server to support communication between project stakeholders, as well as providing a centralized data store for project information. It is used to drive the process of managing project, facilitate team interaction, and provide access to project information on a personalized basis. The project is essentially a web server with a database engine running web pages that are accessed by anyone who has an interest in a project using their web browser.

Corporate Information Security policy: 3/5

Developed Corporate Information Security policies to cover the following topics within the normal level of security environment: Information Classification Information Ownership Information Privacy External Party Information Disclosure Personal Computer Security External Communication Security Electronic Mail Internet & Intranet Computer Network

Employment History 02/98 09/99

Abu Dhabi Company for Onshore Oil Operations (ADCO) Abu Dhabi United Arab Emirates Position: Human Resources Assistant Human Resources Assistant - Abu Dhabi Company for Onshore Oil
Operations (ADCO) through Al-Madina Agencies & Services. In addition to my duty I designed and developed HR System Laser Mac for maintaining employees records Contracts, Salary, Leaves. , Creating online report that can facilitate decision making process, Follow-up matters, ready made certificate both language Arabic & English, etc.

Employment History 10/92 01/97

Luna Travel & Tourism Damascus Syria Computer Support Supervisor

Worked as a General Supervisor on the network computing system, including GABRIEL, CITATEX & SABER system. Projects worked for 1997 Designed the Multi Media Program for AL-WAZZAN Factory for ready-made garments. 1996 Pharmacists Syndicate - Programmed the Syrian Pharmacists Directory 1995 Zakher Business Directory - Worked as programmer and Editing the entire directory. 1994 Pharmacists Syndicate - Programmed all the regulations and laws for pharmacist. Freelancer Part Time 1994 -1997 Instructor for Al-Mauzun Accounting Program (designed by Al-Manhal Co. Syria) at companies & factories where the system has been implemented. Worked as computer programmer/analyst for Ofuq International Group. For project Syrian Commercial Directory Spectrum Information Services Center. Instructor for MS-Dos, MS-Widows, MS-Office & Typing (Arabic/English)

Training Courses

Accredited ISO 9001:2000 Lead Auditor Essential of Business Process Analysis, Mapping & Modeling Balanced Scorecard Safety Training (H2S, Basic Fire Fighting, Sea Survival) Microsoft ASP.NET Microsoft Project 2000 Help Desk Management Customer Care 4/5

 Updating Support skills from MS Windows NT 4.0 to MS Windows 2000 Implementing MS Windows XP Professional Developing XML web services using ASP.NET

Personal

Date of Birth: November 18th, 1972 Marital Status: Married, 2 children

Nationality: Bosnia & Hercegovina

Contact Info

Email Mobile Dubai, UAE

: mabdovic@gmail.com : +971 50 6220280

Education

High School Damascus, Syria 3 years Medical College Sarajevo, Bosnia & Hercegovina

Languages

Arabic : Fluent English : Very Good, TOEIC (Test of English for International Communication 735) Bosnian : Mother language.

5/5