BA Chatbot (28/3/2022 23:02:05): Hello, what can I do for you?

I’m here to help you

with:
BA Chatbot (28/3/2022 23:02:06): Menu Options:
Flight bookings
COVID-19 and travel
Check-in, API, Visas and passports
Holiday bookings
Medical and disability assistance
Baggage, Seating, Food and Drink
Airport and Lounges
Vouchers
Avios bookings and the Executive Club
null (28/3/2022 23:02:13): Check-in, API, Visas and passports
BA Chatbot (28/3/2022 23:02:16): What would you like to know more about?
BA Chatbot (28/3/2022 23:02:17): Menu Options:
Check-in information
Online check-in issues
Providing Advance Passenger Information (API)
Visas and passports
null (28/3/2022 23:02:27): Online check-in issues
BA Chatbot (28/3/2022 23:02:30): If you can’t check in online it may be because we
still need Advance Passenger Information (API) from you or you need to provide
information at the airport, such as your COVID-19 test results.
BA Chatbot (28/3/2022 23:02:31): You can check if you need to do a COVID-19 test
for the country you’re flying to here:

gov.uk/foreign-travel-advice
BA Chatbot (28/3/2022 23:02:33): Menu Options:
Give Advance Passenger Information (API)
I'd like to talk to a live customer support expert
Back to main menu
End Chat
null (28/3/2022 23:02:52): Back to main menu
BA Chatbot (28/3/2022 23:02:54): Menu Options:
Flight bookings
COVID-19 and travel
Check-in, API, Visas and passports
Holiday bookings
Medical and disability assistance
Baggage, Seating, Food and Drink
Airport and Lounges
Vouchers
Avios bookings and the Executive Club
null (28/3/2022 23:02:57): Check-in, API, Visas and passports
BA Chatbot (28/3/2022 23:02:59): What would you like to know more about?
BA Chatbot (28/3/2022 23:03:00): Menu Options:
Check-in information
Online check-in issues
Providing Advance Passenger Information (API)
Visas and passports
null (28/3/2022 23:03:10): Check-in information
BA Chatbot (28/3/2022 23:03:13): What would you like to know more about?
BA Chatbot (28/3/2022 23:03:14): Menu Options:
How to check in
Check-in close times
Checking in baggage
null (28/3/2022 23:03:21): Check-in close times
BA Chatbot (28/3/2022 23:03:24): View check-in close times for all our airports
here:
ba.com/chat-check-in-close-times

You need to have your boarding pass before check-in closes to get on your flight.
BA Chatbot (28/3/2022 23:03:25): Did you find what you were looking for?
BA Chatbot (28/3/2022 23:03:26): Button Selections:
Yes
No
null (28/3/2022 23:03:32): Yes
BA Chatbot (28/3/2022 23:03:34): Is there anything else I can help with?
BA Chatbot (28/3/2022 23:03:36): Menu Options:
Yes, another Check-in, API or Visas and passports question
Yes, something else
I'd like to talk to a live customer support expert
No, end chat
null (28/3/2022 23:03:43): I'd like to talk to a live customer support expert
BA Chatbot (28/3/2022 23:03:46): OK, I just need a little more information before I
can transfer you to our customer support team.

What’s your full name?

null (28/3/2022 23:03:56): Treviño mendo
BA Chatbot (28/3/2022 23:03:58): What is your booking reference? You can skip this
if you do not have a booking reference?
BA Chatbot (28/3/2022 23:04:00): Button Selections:
Skip
null (28/3/2022 23:04:07): 3HMYAL
BA Chatbot (28/3/2022 23:04:10): And what’s your billing and e-mail addresses?
null (28/3/2022 23:04:29): vane.mendo94@gmail.com
BA Chatbot (28/3/2022 23:04:31): Thank you. How can we help you today?
null (28/3/2022 23:04:44): No puedo hacer mi check
BA Chatbot (28/3/2022 23:04:47): Just a moment while I connect you to a customer
support expert – it may take a couple of minutes for us to read through your query.

Just so you know, we’re not currently able to process payments over live chat.
Debrati (28/3/2022 23:05:14): Welcome to British Airways, you are through to
Debrati. I am going through your Chatbot conversation up to this point and will be
with you shortly.
null (28/3/2022 23:05:15): Me dice que está bloqueado
null (28/3/2022 23:06:49): Intento realizar mi reserva para poner mi asiento pero
me bloquearon
null (28/3/2022 23:07:56): hello hello