A Tata Consultancy Services Venture

Our Product

Cognitive automation for

Enterprise IT operations

Combine machine learning,

AI and automation to
manage and improve IT
operations autonomously

Confidential 2 A Tata Consultancy Services Venture

 Inside Cognitive Automation

Situations
Patterns Model-driven,
Ability to Perform Actions

software engineering

Workflows
Activities

Robotic Process
Procedures Automation (RPA) Analytics and machine
learning + AI + domain
knowledge
Tasks

Machine
Analytics
Learning
Commands
Hindsight Insight Foresight
Descriptive Diagnostic Predictive Prescriptive
Ability to Reason
Confidential 3 A Tata Consultancy Services Venture
 | Technology Ready
Cover different facets of enterprise IT landscape

AIOps AI.Workload Management AI.SAP Ops

Confidential 4 A Tata Consultancy Services Venture

 | Redefines Organization & Roles

Creates new roles:

Collaborate with & train ignio™ Intelligence,
automation &
transformation team
Drive organizational change
Enterprise IT Operations Organization Future Operations Organization

Service and Team A Team B Team N Cross Cross

change requests Work Items L3 L3 … L3

Functional
Team A
Functional
Team B
…
L2 L2 L2
Events, alerts
and incidents Service Desk (L1) Command Centre (L1)

Intelligent virtual expert. Changes the volume and

Sends work to people when it composition of work reaching
needs help. service delivery teams.

Confidential 5 A Tata Consultancy Services Venture

 Key Product Features

1
Learn Context

5 Optimize 2
Manage Alerts
Proactively

4 3
Perform Actions Handle Incidents

Confidential 6 A Tata Consultancy Services Venture

 Learn Context

Construct a single-source-of-truth
about enterprises’ IT landscape

 Construct end-to-end view

 Connect applications to middleware to infrastructure
 Assimilate data from technology-specific sources, application
logs, monitoring tools and infrastructure inventories
 Identify data quality gaps and improve progressively

 Self-learn normal behavior

 Latencies, resource utilizations, throughput, …

 Highlight behavioral patterns

 Identify cohorts and focal areas

Confidential 7 A Tata Consultancy Services Venture

 Manage Alerts

Draw attention to just the

right alerts at the right time

 Detect anomalies based on normal behavior profiles

 Predict alerts and SLA breaches based on observed

trends

 Filter alerts
 Suppress redundant or false alerts
 Aggregate correlated alerts

 Prioritize alerts based on business impact

Confidential 8 A Tata Consultancy Services Venture

 Alert Management Landscape
Basic real-time and governance dashboards

Real-time dashboards and reports

Alert
Alert Alert filtering
Alert Alert Response /
detection & &
Prioritization Aggregation Further
Logging suppression
Action
Integration with Alert Model based Model based
Case based
event tools using Prediction Duplicates
Rule based
SNMP, email, APIs Dynamic threshold based
Case based Rule based
Model based triage Triage & auto-
Rule based Action selection resolve
Case based
Auto-resolution

Escalate to
manual
Chatroom based
collaboration Collab ( Expert
Provide resolution Resolvers )
context

Continuous Learning
Mine temporal patterns Mine correlations
Confidential 9 A Tata Consultancy Services Venture
 Handle Detected Incidents

Rapid and first-time-right

diagnosis and action prescription

 Automated triage to identify root-cause

 Rule-, case- and model-based reasoning
 Real-time health checks and diagnosis

 Identify and prescribe best action

 Honor context-specific business policies and constraints

 Notify relevant stakeholders

 Obtain necessary consent

Confidential 10 A Tata Consultancy Services Venture

 Perform Actions

Perform end-to-end activities autonomously

 Cover technology lifecycle activities

Patching Provisioning Validation

(Plan, pre-patch validate, (On premise (Functional & non-
apply patch, post-patch Infrastructure, functional health check,
validate, reporting) Application, Cloud) infrastructure compliance)

Configuration Backup & Restore

(User, role & access (Data and state
management) management)

 Construct procedures on-the-fly

 Specific to each context

Confidential 11 A Tata Consultancy Services Venture

 Optimize Proactively

Predict and prevent, rather than react

 Problem management
 Identify repetitive issues
 Determine root-cause
 Prescribe proactive fixes

Confidential 12 A Tata Consultancy Services Venture

 | What’s new in Cheetah ?
Product feature What’s new in Cheetah ?

• Ease of context creation and usage • Extensibility

• Out of the box adapters • Flexibility to create/modify model
Smart context
• Completely UI driven • Custom dashboards and reports
• Dashboards and reports • Custom data sources

• Enhanced intelligence • Extensibility

• Alert prediction • Flexibility to create custom integrations
Manage Alerts • Alert prioritization • Define custom rules
• Rule & Case based alert mgmt.
• Collaboration room based resolution

• Enhanced coverage • Extensibility

• OOB support for 90+ incidents • Flexibility to add new faults and fixes
Handle Incidents
• Enhanced intelligence
• Heuristics based learning

• Enhanced coverage • Extensibility

Perform Actions • OOB support for 35+ technologies • Flexibility to add/edit automation knowledge
• Flexibility to build & extend integrations

Optimize proactively • Enhanced intelligence

(New feature category) • Proactive problem management

Confidential 13 A Tata Consultancy Services Venture

 | What’s new in Cheetah ?

Enhanced Scalability Highly Configurable

• 10X improvement in ability to • Highly configurable for handling
handle scale enterprise specific variations

Enhanced usability Internationalization

• All new intuitive User experience • Support for Multilingual and
with conversational interface Localization

Highly Secure Extended Tools Coverage

• Enhanced security and safety • Enhanced out of the box support
controls for ITOM tools for ready
integration

** Please click the icon for more details

Confidential
Confidential 14
14 A Tata Consultancy Services Venture
 | Product features & Business benefits
Improve business outcomes

• Minimize or eliminate business revenue loss due to IT failures

• Handle Incidents  Reduces time required to recover from an IT outage by 90%

• Manage alerts  Reduces the operational risk by more than 90%

• Optimize proactively  Helps identifying and eliminating up to 60% of issues proactively

• Enable positive business growth through improved user experience

• Perform Actions  Reduces up to 90% of time required to process user requests

• Learn context  Automation that is adaptive, easy to scale and agile.

• Enhance efficiency of IT Operations

• Up to 60% reduction in manual effort spent on managing IT Operations

Confidential 15 A Tata Consultancy Services Venture

 | Deployment Models

ignio supports “On premise”

product deployment model

Supported cloud vendors for ignio’s

hosted model SaaS based offering on cloud platforms

Confidential 16 A Tata Consultancy Services Venture

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 | AIOps Competitive Landscape

Patterns Situations
Ability to Perform Actions

Workflows
ITOM suite
Activities

hiro

Procedures
Tasks

Commands
Hindsight Insight Foresight
Descriptive Predictive Diagnostic Prescriptive

Ability to Reason
Confidential 17 A Tata Consultancy Services Venture
 Key Differentiators

 Beyond predictions  Diagnosis , prescription and action

 Perform context-specific incident diagnosis
 Provide prescriptive recommendations to handle incidents
 Intelligent automation of actions

 Alert management
 Support all three forms (rule, case, model) of alert
handling
 End to End alert management , including resolution

 Pre built cognitive automation

 Automation that can continue to work in presence
of change in IT landscape
 3500+ pre packaged ready to use extensible
automation libraries

Confidential 18 A Tata Consultancy Services Venture

Thank you
 Ready To Use | Pre-built Knowledge Repository

Middleware

Databases

Operating
Systems

Hypervisors

Network Router, Switch, Load Balancer

Firewall, Load Balancer

Storage &
Backup VMAX

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Confidential 20 A Tata Consultancy Services Venture