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Teens As Impuylsive Buyers
Teens As Impuylsive Buyers
www.emeraldinsight.com/0959-0552.htm
IJRDM
44,11
Teens as impulsive buyers:
what is the role of price?
Isabelle Muratore
1166 Aix Marseille University, CRET-LOG, Aix-en-Provence, France
1. Introduction
Around 75 per cent of purchases are not planned (Merzer, 2014), so retailers view
impulse buying as an important component of their business. An impulse purchase is
“when a consumer experiences a sudden, often powerful and persistent urge to buy
something immediately. The impulse to buy is hedonically complex and may stimulate
emotional conflict. Also, impulse buying is prone to occur with diminished regard for
its consequences” (Rook, 1987). Impulse buying is related to positive (hedonism,
reward, etc.) and negative (bad mood, stress) emotions (Youn and Faber, 2000). Impulse
buying is also linked to a deficit of self-control (Vohs and Faber, 2007), low self-esteem,
can contradict long-term goals (e.g. saving money) and engender satisfaction but also
regrets or guilty (Rook, 1987).
Teens, who are learning to be consumers and achieving their autonomy,
constitute an important market segment especially because of their spending power
(Palan et al., 2010). Concretely, French teenagers spend a lot of time doing some
shopping, more than half of teenagers (13-19 years) visit at least once a month a store
of fashion or of cultural products (Ipsos MediaCT). On the one hand, shopping is
considered by them as a form of entertainment, and, on the other hand, they are the
International Journal of Retail &
Distribution Management target of numerous marketing stimuli while they shop.
Vol. 44 No. 11, 2016
pp. 1166-1180
Besides, people who are more prone to experience emotional or affective state are
© Emerald Group Publishing Limited
0959-0552
more likely to express impulsive buying (Dholakia, 2000). Brici et al. (2013) underline
DOI 10.1108/IJRDM-08-2015-0120 that “Some scholars suggest that young consumers engaging in reckless behaviour is
the norm rather than the exception”. Considering that impulse buying is significant Teens as
during adolescence we need to better understand this phenomenon. There are gaps in impulsive
the teens’ impulsive buying research and the aim of this paper is to fulfil these gaps.
More precisely, this study seeks to investigate adolescents’ impulsive buyings and the
buyers
relationship with the perception of price. There are not many studies concerning teens’
impulsive buyings, none has dealt with the price perception, yet when a purchase is
made, obviously a price is paid. According to Damay (2008) “As soon the child is 1167
considered as a real buyer with substantial purchasing power, research quite logically
tends to focus on the economic dimensions of his or her behaviour”.
Concerning adults, the studies of Kukar-Kinney et al. (2007, 2012) show that for
excessive buyer and compulsive buyer in comparison to non-excessive buyer and
non-compulsive buyer, price perception is not the same. This contributes to a better
understanding of the buying process. The question in such a case is: why do we pay? Price
has not the same signification if it concerns an impulsive buyer or a non-impulsive buyer.
Impulsive buying and price are adjacent constructs. So what is the perception of
price for the adolescent’s impulsive buyer? Even if it is possible to think that the budget
of a teenager does not have to bear some fixed costs (housing, electricity, taxes, etc.)
or recurrent expenses (food) which characterize that of an adult, the fact that teens
show less consideration on finance deals only with one dimension of price perception
that is price consciousness. Or price perception is a multi-dimensional construct and
cannot be reduced to price consciousness.
The aim of this research is to better understand the relationships between several
concepts which deal with the role of price (Lichtenstein et al., 1993) (prestige sensitivity,
price-quality schema, price consciousness, value consciousness, price mavenism and
sale proneness) and adolescent’s impulsive buyers. For instance, are adolescents’
impulsive buyers less likely to be price conscious? Are they more likely to be prestige
sensitive than non-impulsive buyers? Are they more likely to use the price-quality
heuristics than non-impulsive buyers?
Finally, it will also be necessary to understand to what extent the impulse buying is
strongly developed in teenagers. More broadly, this research will contribute to a better
understanding of the teen’s buying process.
In order to answer this issue, first, we will present a review of the literature on
impulsive buying and then on price perception. Then hypotheses will be developed and
the methodology to test them will be described. Finally, the results and the discussion
will be presented.
3. Hypotheses
3.1 The negative role of price[1]
Price consciousness is defined by Lichtenstein et al. (1993) as the degree to which the
consumer focusses exclusively on paying attention to low price and it concerns the negative
role of the price. According to this point of view the consumer is looking for low prices in
order to buy. Such a perception necessitates to have a knowledge of prices levels.
As early as eight years old, children know perfectly well the price of the products
they wish to buy (Estess and Barocas, 1994). With a much broader access to
information during their teenage years (autonomy, expertise of web browsing), they
can compare prices of a product or a brand.
So, on the one hand, teens have skills to search for low prices, but, on the other hand,
this search is in contradiction with impulsive behaviour. Indeed, an impulsive purchase
is characterized by fast decision making (Youn and Faber, 2000), while the low price
searching necessitates time. Moreover, the impulsive buying process is more linked to
an affective dimension, while the search for low-prices concerns a cognitive process:
teens’ impulsive buying is less of a deliberative process. Furthermore, according to
Brici et al. (2013), teen consumers show less consideration of finances following impulse
A concern for The degree to An increase An increase The degree to Generalized Favourable
price paid which the propensity to propensity to which an belief across perceptions of
relative to consumer respond to a respond to a individual is a product the price cue
quality focusses purchase offer purchase offer, source for categories that based on
perceived exclusively on because the because of the price the level of the feelings of
Figure 1. paying low
price
coupon form of
the purchase
sale form, in
which the price
information for
many kinds of
price cue is
related
prominence
and status that
Negative and offer positively positively products and positively to higher prices
affects affects places to shop the quality signal to other
positive role of price purchase purchase for the lowest level of the people about
evaluations evaluations prices product the purchaser
buying than adults. Subsequently, they are much less aware of their real-life Teens as
constraints, finances and budgets. So, searching for a low price is not something which impulsive
matters for teens that are impulsive buyers because they do not need to manage their
budget. Thus, the following hypothesis might be drawn:
buyers
H1. Teen impulsive buyers are less likely to be price conscious than teen
non-impulsive buyers.
1171
The use of impulsive buying as a form of mood repair could be triggered by the context
of the shop. Indeed, the retail environment can, via different means, promote impulse
behaviour. In fact, sale proneness (an increase propensity to respond to a purchase
offer, because of the sale form in which the price positively affects purchase
evaluations) is used in a way to pay less to get as much or to pay as much in order to
get more (more product, cents-off, etc.). According to Yip et al. (2012) the presence of
promotion is an attribute (at the sixth place) determining young people’s favourite
store. Teens report to be attracted by discounts and buy one get one free offers.
Moreover, according to several searches (e.g. Youn and Faber, 2000) impulsive buying
often occurred during the sales period. In fact, some consumers are looking for deals
because of an economic profit, while others buy products in sale for a psychological
profit (Lichtenstein et al., 1990). This psychological profit is linked with the
“smart-shopper-feeling” and according to Labbe-Pinlon et al. (2005), to be proud of
making a good deal is linked with impulsive buying. In fact, the sale is understood as
the sign of a good deal.
So, the sale can be viewed as a “good deal” which can stimulate the adolescent’s
purchase and makes him feel like a “smart shopper”. Doing so, his guilty feeling which
seems according to Brici et al. (2013) linked to the impulse behaviour, will be minimized.
It is also a way to avoid an anticipated regret of a non-sale.
Sale’s prone teens, by buying impulsively, are not following a deep cognitive process
comparing the objective value of the deal, but will follow the “communication about the
deal” (i.e. the crossed off price, etc.):
H2. Teen impulsive buyers are more likely to be sale prone than teen
non-impulsive buyers.
As far as price mavenism (i.e. the degree to which an individual is a source for price
information for many kinds of products and places to shop for the lowest prices) is
concerned, the frequency of the interactions between peers may lead teenagers to
discuss the price of products. However, the fact that teenagers might discuss between
themselves about the price of their purchases does not constitute a necessary condition
to turn them into price maven. What seems to be the fundamental characteristic of a
maven is his objective expertise and his perceived expertise. Breazeale and Lueg (2011)
report through a review of the literature that self-esteem is positively linked to
marketing mavenism. Given that several authors (e.g. Verplanken et al., 2005) have
shown that self-esteem is negatively linked to impulsive purchase, the following
hypothesis can be drawn:
H3. Teen impulsive buyers are less likely to be price maven than teen
non-impulsive buyers.
Value consciousness, that is a concern for price paid relative to the quality perceived,
constitutes a complex cognitive process. Indeed, this requires examination of two
product’s attributes (price and quality) in the decision. Such a process takes time to
IJRDM compare and to evaluate the value of the product through different kinds of indicators.
44,11 However, the urge to buy which characterized the impulsive buying is in contradiction
with the time needed to achieve such a deliberative process. So, the following
hypothesis can be proposed:
H4. Teen impulsive buyers are less likely to be value conscious than teen
non-impulsive buyers.
1172
3.2 The positive role of price
Prestige sensitivity is a favourable perception of the price cue based on feelings of
prominence and status that higher prices signal to other people about the purchaser.
Prestige sensitivity is related to socially visible consumption behaviours (McGowan and
Sternquist, 1998). Products are very used to define its owner (Belk, 1988). According to
Chaplin and John (2007) around the age of 10-11, the symbolic meanings and the status
accorded to certain types of possessions and products are understood. Indeed
possessions are a way to define self-concepts, to translate a salient part of who they are.
To do so, teens can manage their impressions by acquiring brands and products
plebiscited by their peers in order to be accepted (Cohen, 1982). So peer relationships are
very important to teen’s development of self-image (Molenmaker, 2008).
Besides, Bearden et al. (1989) have shown that self-esteem relates negatively to
normative interpersonal influence on purchasing decisions. In fact, a deficit in
self-concept may be affected in a more important way by external sources such as peer
pressure (Gil et al., 2012). In the same way, Yang et al. (2013) have supported that
children’s self-esteem negatively relates to their susceptibility to peer influence.
Moreover several researches (e.g. Silvera et al., 2008) have underlined that an
impulse purchase is a way to cope with the feelings of low esteem.
Teens who buy (products) in an impulsive way in order not only to give a better
image of themselves (to them and to the peers) but also to increase their self-esteem, do
so in order to compensate their low esteem.
The above discussion leads to the following hypothesis:
H5. Teen impulsive buyers are more likely to be prestige sensitive than teen
non-impulsive buyers.
Price-quality schema is about the belief that price evaluates the quality of the product.
Higher the price is, better the quality is, a low price implies a low quality.
The dimensions of price-quality schema and prestige sensitivity should not be treated
in the same way. Indeed, both are related to price, but in a very different way:
price-quality schema expresses a belief about the intrinsic meaning of price (e.g. price is
an expression of the quality of a product or a service), whereas prestige sensitivity
expresses a belief in relation with other people’s perception.
Children are aware that the price of a product depends on its quality as early as ten
years old (Fox and Kerhret-Ward, 1990). As a consequence, this type of heuristic is
already existing during teenage years. Thus, given that impulsive buying is something
achieved quickly (Youn and Faber, 2000), we can postulate that teens will less go
through a deep investigation (a complex cognitive process) during their impulse
buyings and so will use heuristics to make their choices. More precisely, every teen
have the skill, but impulse buyers are more likely, because of less deliberation, to use
heuristics in order to take an impulsive decision. This heuristic provides them an
evidence that the price is a relevant indicator of the quality of the product. Doing so,
they alleviate a post purchase regret. It is, for teens, a way to deal with an anticipated Teens as
regret (Hoch and Loewenstein, 1991). Taking into consideration the price allows them impulsive
to be comforted concerning the quality expected (he can expect to have a low, an
average or a high quality). So the following hypothesis can be drawn:
buyers
H6. Teen impulsive buyers are more likely to infer quality on the basis of price than
teen non-impulsive buyers.
1173
Concerning adults, several searchers (e.g. Segal and Podoshen, 2013; Tifferet and
Herstein, 2012) have suggested that women overall make more impulse purchases than
men. According to Tifferet and Herstein (2012) it is because women score higher in
hedonic consumption than men and that they show more anxiety and depression than
men. Yet the literature review has clearly highlighted the existing relationship between
positive and negative emotions and impulse buyings.
Concerning teenagers, they are achieving autonomy not only as individuals
transitioning to adulthood but also as consumers learning how to navigate the contours
of the market by themselves. Concretely, in this autonomous consumption, adolescent
girls, relative to teenage boys, are the primary shopping spenders in this age group
(Palan et al., 2010). Consequently, adolescents girls may make more unplanned
purchases. Furthermore, Moksnes et al. (2010) found that girls scored higher on all
measures of stress and emotional states than boys, underlying a more emotional
background for girls than for boys. For these reasons we propose that:
H7. Females adolescents are likely to be more impulsive buyers than males
adolescents.
4. Method
4.1 Data collection
Data collection has been achieved through three high schools. These high schools were
located in the south of France and were varied concerning the type of teens.
The data collection procedures insured respondent anonymity. The final sample
was of 325 French teens (age between 14 and 18). There were 57.85 per cent female
and 42.15 per cent male. Concerning the age the distribution was the following: 14 years
old 13.54 per cent; 15 years old 25.23 per cent; 16 years old 14.46 per cent; 17 years old
21.85 per cent; 18 years old 24.92 per cent.
5. Results
The test of the hypotheses has been achieved using MANOVA. Previously,
respondents were split in two groups (impulsive vs non-impulsive buyers).
According to the five-point Likert’s measurement scale (six items), the scores of
18 (which are linked with the neutrality) have not been taken into consideration,
19 observations have been deleted. In order to split the sample in two groups, we have
taken the scores down and equal to 17 (the non-impulsive buyers group) and the scores
equal to 19 and above (the impulsive buyers group). Impulsive buyers group represents
34 per cent of the respondents and the non-impulsive buyers group represents
66 per cent of the respondents.
According to H1, teen impulsive buyers are less likely to be price conscious than teen
non-impulsive buyers, the test supports this hypothesis. Consistent with this hypothesis
teen non-impulsive buyers score higher concerning price consciousness than teen
impulsive buyers (Mteen impulsive buyers ¼ 9.07; Mteen non-impulsive buyers ¼ 10.22; Teens as
F1,301 ¼ 11.744; p ¼ 0.000; r ¼ 0.192). impulsive
We predicted in H2 that teen impulsive buyers are more likely to be sale prone than
teen non-impulsive buyers. This prediction is confirmed: teen non-impulsive buyers
buyers
score is lower concerning sale proneness as opposed to teen impulsive buyers
(Mteen impulsive buyers ¼ 15.86; Mteen non-impulsive buyers ¼ 14.66; F1,301 ¼ 9.208; p ¼ 0.002;
r ¼ 0.171). 1175
In H3, we stated that teen impulsive buyers are less likely to be price maven than
teen non-impulsive buyers. However, contrary to what we have expected, teen
impulsive buyers are more likely to be price maven in comparison with teen
non-impulsive buyers (Mteen impulsive buyers ¼ 12.10; Mteen non-impulsive buyers ¼ 10.55;
F1,301 ¼ 12.722; p ¼ 0.000; r ¼ 0.200).
H4 predicted that teen impulsive buyers are less likely to be value conscious than
teen non-impulsive buyers. This hypothesis is supported. So teen non-impulsive buyers
show a higher score concerning value consciousness than teen impulsive buyers
(Mteen impulsive buyers ¼ 6.99; Mteen non-impulsive buyers ¼ 7,44; F1,301 ¼ 3.747; p ¼ 0.05; r ¼ 0.110).
In the line with what we postulated in H5, teen impulsive buyers are more likely to
be prestige sensitive than teen non-impulsive buyers, H5 is validated. So teen non-
impulsive buyers are less likely to be prestige sensitive as opposed to teen impulsive
buyers (Mteen impulsive buyers ¼ 8.38; Mteen non-impulsive buyers ¼ 6.75; F1,301 ¼ 18.619;
p ¼ 0.000; r ¼ 0.239).
Furthermore, as reported in H6, the inference of quality based on the price is higher
for teen impulsive buyers than for teen non-impulsive buyers (Mteen impulsive buyers ¼ 5.75;
Mteen non-impulsive buyers ¼ 5.08; F1,301 ¼ 6.749; p ¼ 0.009; r ¼ 0.147).
Finally, H7, according to which females adolescents are likely to be more impulsive
buyers than males adolescents, is confirmed. So males adolescents appear to less
engage themselves in impulsive buying than females adolescents (Mfemales ¼ 15.49;
Mmales ¼ 13.76; F1,323 ¼ 7.371; p ¼ 0.007; r ¼ 0.149).
Notes
1. None hypothesis will be made about coupon proneness which is a specific kind of deal.
2. The model has been tested without the observations equal to 18, see “Results” for
more explanations.
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Corresponding author
Isabelle Muratore can be contacted at: isabelle.muratore@univ-amu.fr
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