Professional Documents
Culture Documents
Customer Journey & Touch Points
Customer Journey & Touch Points
Customer Journey & Touch Points
Recommend
ed by friends Use the Spotify Free: users Choosing
Reviews or app like a have to watch ads, music or
discussions trial and listen to limited postcards
about the app Get songs. by
on social interested - Spotify tapping or
media due to its Premium: clicking
platforms functions users can Individual
Bumping like Your enjoy music s could
into people Daily Mix in a better select
using the app way without playlist
(found it’s interrupting through
convenient, ads and their own
the users can listen to characteri
easily listen unlimited stics
to many music: convenien
Custom + Mini:
copyrighted tly
er 2,300VND/day or
action international
songs) 8,800VND/week
Observing + Individual:
that an 59,000VND/month
increasing (can use free for 1
number of months)
young people + Student:
are utilizing 29,500VND/month
the app to (can use free for 1
listen to month)
catchy songs
and
meaningful
podcasts.