Doc. No.

: DAL/SOP/MER/02
DENIM ASIA LIMITED
Standard Operating Procedure (SOP) Revision: 00

Title: Customer Property Date: 01/03/2022

DISTRIBUTE TO

Department/Section
Head of Operation
Head of Merchandise
Merchandiser

DOCUMENT REVISION HISTORY

Revision No. Revision Date Description of Changes

00 01/03/2022 Initial Release

Prepared by: HOD, Merchandise Reviewed by: HOD, Operation Approved by: Director

1. PURPOSE:
 Doc. No.: DAL/SOP/MER/02
DENIM ASIA LIMITED
Standard Operating Procedure Revision: 00

Title: Customer Property Date: 01/03/2022

The purpose of this procedure is to ensure

 that customer provided items (sketch, design, artwork or any items that are directly
supplied from the customer or its representatives to incorporate into production) are
identified, verified, received and safeguard while these are at DAL’s custody.
 that customer(s) is informed for any loss or damage of customer property.
 that customer property is discarded as per their instruction.
2. SCOPE:
The scope of this procedure within customer supplied items which are incorporated into their
products.
3. DEFINITION:
DAL = Denim Asia Limited
SOP = Standard Operating Procedure
MER= Merchandising
HOD = Head of Department
Customer Property: Any item which is supplied by the customer or its representatives to
incorporate the same into their product is called customer property.
4. RESPONSIBILITY & AUTHORITY:
GM (Merchandising & Marketing), Merchandising Manager and Merchandisers are responsible
to follow this procedure.
5. ROCEDURE:
5.1 Receiving, identification, verification, segregation, discard of customer supplied items:
5.1.1 Concern merchandiser identifies any customer property will be incorporated in
the order/style. S/he then immediately share this message with the concern
department such as store, procurement and QA responsible person through
email or notification on the order sheet or any other suitable means which can
be crossed checked.
5.1.2 Store upon receipt such items (customer property) shall be immediately notified
to the concern merchandiser.
5.1.3 Store officer requests to the concern QA Inspector to verify the item and inform
the inspection status. Any damage or loss reported is immediately notified to the
customer through Merchandiser.
5.1.4 Meanwhile store officer maintains record in “Register for Customer Property”
(REC/M&M/06).
5.1.5 Merchandiser requests Store to discard the damage or loss items as per
customer instruction.

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 Doc. No.: DAL/SOP/MER/02
DENIM ASIA LIMITED
Standard Operating Procedure Revision: 00

Title: Customer Property Date: 01/03/2022

5.1.6 Store identifies the customer property maintaining a tag “Customer Property”
and segregate the customer supplied items from other regular items.
5.1.7 When the order is shipped out the leftover items are discarded as per the
instruction of the customer or its representative.
5.2 Receiving, Identification, verification, segregation and dispose of sketch, artwork,
design, sample or dummy :
5.2.1 Merchandiser while receives sketch/artwork/design in hard copy or soft copy
shall be identified by maintaining a seal or sticker “Customer Property” and
segregate the customer supplied sketch/design/ artwork from the other
document/file/cabinet.
5.2.2 Merchandiser discards the sketch/design/artwork as per the instruction of the
customer or its representative.
6. REFERENCE:
ISO 9001:2015, clause 8.5.3
7. RECORD:
Register of Handling of Customer Property (REC/M&M/06)

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