Darryl M.

Phelps
Columbus, Ohio 43219 | (614) 404-6627
darrylmp@att.net | www.linkedin.com/in/darryl-phelps-053a6a51/

CUSTODIAL SERVICE MANAGER

 Seasoned Custodial Service Manager with extensive experience in Environmental services and Custodial services.
 Proven success serving as a leader focused on strategies that promote institutional vision and sustained growth.
 Specific areas of accomplishment include management experience at a Trauma hospital, liberal arts college, 37
Floor Multi-Tennant office building and Various services at Anheuser Brewery; organization skills that facilitates a
work environment of efficiency; a work ethic that creates a culture of collaboration and has outcomes that
supports the mission and vision of various organizations.

Core skills:
 Budget Management  Labor Management
 Verbal and Written Communication  Coordinate / Conduct Training
 Cross-functional Collaboration  Safety Procedures
 Strong Floor Care experience
 Microsoft Office Basic computer training (Outlook, Excel, PowerPoint, and Word)

PROFESSIONAL EXPERIENCE
Account Manager
ABM\Able Services – Groveport, OH Nov 2022 to April 2023
Oversee Custodial Service, Sustainability Department for ABM at Sam’s club warehouse in Groveport, Ohio.
 Manage 22 FTE. Partner with various operation managers to ensure expected scope of service is being
provided.
 Conducted new hire orientation for all ABM staffing
 Conducted daily and monthly safety topics
 Conducted daily safe observation, to ensure staff are performing task in a safe manner
 Maintain a safe, secure, and legal work environment
 Performed HR Assistant tasks, processed site pacific new hire onboarding paperwork, budgeting, payroll,
ordering of supplies and equipment.

Aramark Account Manager

Anheuser Busch, Columbus, Ohio May 2022 – November 2022
Oversee multi-departments within the organization – Custodial – Landscaping – Waste removal – Pest control – Allied
Security. Performed various functions HR Assistant task (I-9, drug screening, background paperwork) processed all
new hire on boarding paperwork, budgeting, payroll, ordering of supplies and equipment.
 Establish and maintain effective lines of communications with the client and customers throughout the plant
 Ascertain that the Custodial, Grounds and Allied security team members are adhering to expected scope of
service
 Ensure Custodial, Landscaping, and Security staff followed all safety protocol while on site through safe
observation
 Conduct daily Custodial and Landscaping quality inspections
 Coached/Mentored Custodial, Groundkeeper leads and hourly team members on Aramark programs AAP
level cleaning procedures, daily housekeeping task, floor care maintenance and landscaping machinery
 Ensure staff maintain an environment that is clean sanitary, attractive, and in orderly condition
 Developed a partnership with various clients throughout the plant to ensure staff are providing the expected
service
 Maintain company vehicle – various landscaping equipment and housekeeping equipment through
preventive maintenance
 Identify – executed ways to improve the expected scope of service level throughout the plant
 Conducted monthly quarterly joint reviews with the client

ABM Account Manager

Huntington Center, Columbus, Ohio August 2020 – May 2022
Oversaw the complete operations of the custodial service department at the Huntington Center.
The (4th largest commercial building in Columbus). Demonstrate and promote ABM company culture, values, and
management philosophy. Process all new hire on boarding paperwork, budgeting, payroll, ordering of supplies and
equipment.
 Maintain quality service by enforcing quality and customer service standards
 Analyze, resolve quality issues and customer service request through Aware work order system
 Identify - executed ways to improve the expected service level throughout the building
 Put action plans in place to improve the service level throughout the building
 Manage construction cleaning projects throughout the building
 Manage snow removal and parking garage cleaning through outside vendors
 Manage 34 Union hourly associates and Assistant. Manager
 Maintain a safe, secure, and legal work environment
 Establish and maintain effective lines of communications with the client and customers throughout the
building
 Ascertain that client and customer needs and requirements are being met per the scope of service

ServiceMaster By Demart Janitorial Services

Custodial Service Operational Manager – Central Ohio January 2020 – August
2020
Oversaw the complete operations of the custodial service department for ServiceMaster. Managing various different
properties that included (Surgical centers, Dr. Offices, Urgent care facilities, Office buildings and Warehouse
distribution facilities cleaning).
 Processed all new hire on boarding paper work
 Trained all new hires on expected scope of service based on scope of service
 Establish and maintain effective lines of communications with clients throughout my area of coverage
 Delivery of cleaning equipment, cleaning chemicals and supplies needed to perform daily task
 Conducted daily quality inspections
 Conducted weekly tours clients throughout my area of coverage

Ohio Wesleyan University, Delaware, Ohio

Custodial Service Director (Aramark Higher Education) June 2011- May 2019
Oversaw the complete operations of the custodial service department and event set up at the University. Performed
HR Assistant task (I-9, drug screening, background paperwork) processed all new hire on boarding paperwork,
budgeting, payroll, ordering of supplies and equipment. Managed company box truck and Transit van. Managed
Orkin pest control, inside and outside event set up throughout campus. Managed outside vendors as needed to
perform various out of scope service for Ohio Wesleyan University Maintenance department.
● Created and maintained the annual budget of $1.8 million for 64 buildings at the University
● Managed (40) Custodial associates, including a Assistant manager and 3 Supervisors
● Coordinated all campus events and set ups and tear down
● Exceeded frontline contribution from 2011-2017
● Created financial spreadsheets.
● Wrote my own financial budget, I had to maintain 2 years financial budget for the company.
● Reduced overtime by 60% over six years
● District Safety Champion for Higher Education accounts- Ohio, Kentucky, Tennessee, Florida, and Alabama
(2011-2015)
● Won the “Star Award” in 2015 from Aramark. 200 Winners were selected from among more than 1,400
employees who were nominated by their coworkers, managers and business leaders. Within a workforce of
nearly 270,000 associates worldwide, who represent the best that Aramark has to offer
● Received the “Donald G. Ghenowth Award- Best Support” from Ohio Wesleyan Resident Life
Department WCSA committee
● Developed and Maintain the Custodial Service Manual and Custodial Managers Manual.

University of Cincinnati Medical Center/607 beds, Cincinnati, Ohio

St. Luke’s Hospital/ 243 beds, Houston, TX January 2011 – May
2011
● Created days off roster for three shifts
● Assisted with maintaining new housekeeping equipment
● Monitored the cleanliness of patient rooms throughout the hospital
● Successfully started the new environmental services department account at both hospitals
● Trained 151 associates on Space Care (QL) and Chemical dispenser usage
 ● Coached/Mentored 3rd shift supervisors on Aramark programs, equipment, cleaning procedures, and floor
care.

Ohio Health-Grant Medical Center (Level 1 Trauma Hospital/445, 555 sq. ft.), Columbus, Ohio
Zone Manager (Aramark Healthcare Services) May 2004 - December
2010
Supervised 30 + associates Maintained adequate staffing by preparing work schedules and assigning shift duties.
Conducted daily inspections and patient satisfaction surveys

● Conducted annual performance reviews

● Trained all new employees on space care cleaning, products, and hospital ACE compliance training
● Partnered with patient satisfaction department conducted weekly rounds in patient care areas.
● Achieved Press Ganey inpatient scores in top quartile for three years in a row
● Improved annual score over 6 years to 5 out of 6 points for (Associate Opinion Survey Manager Results.
Beat OH Manager Results by 6.4%
● Achieved award for best support services from trauma unit, bone and joint medical unit 3rd-4th floor,
mother infant unit and cardiovascular unit for being the best supportive service leader
● Recognized individually by the 9th floor medical surgery unit in the month of July 2010 for being the
greatest support service manager
● Established personal accountability with associates, thru effective daily rounding, communicating
departmental and hospital policies/procedures
● Received flawless findings from: Joint Commission x2, Magnet Status x2 and Ohio Department of Health
Inspection annually in mother infant and 4 complete random surveys

PROFESSIONAL DEVELOPMENT
● Microsoft Office Basic computer training (Outlook, Excel, PowerPoint and Word)
● Kronos 8.0
● BlueFrorce Payroll system
● Certified Enhance cleaner
● Facilities 3m Resilient Floor Care Program (2017 – 2018)
● Labor Management - How to Forecast
● Creating Custodial Inspections
● Occupational Safety
● Purchasing Compliance
● TMA Training
● ECOBPM work order system
● Aware Work Order System
● ISIS Pro - Basic training class
● Aramark Tech Week – Every 3 years
● Basic Leadership Skills (BLS)
● Facility Service Institute training
● Respect in the workplace
● Diversity – Leading and Serving Inclusively

Education :

GED - Akron Board of Education.