Different Types of Technical Manuals and their Uses:

Following are the types and areas of documentation created to achieve the
demands of different people using your product or technology:

 Customer support manuals: Technical manuals are primarily made for the

customer of a product. These documents can take the form of an online wiki,
help desk articles, training manuals, customer support handbooks, user
guides, release notes, installation manuals- basically any document that helps the
end customer.
 Organization support manuals: These can include documents that help an
employee do their work effectively in an organization. For example, procedures
doc, reference guides, maintenance and troubleshooting manuals, employee
handbooks, and more.
 Marketing support manuals: Such documents help your team (marketing and
sales departments) to market your product and are product-focussed. For
example, product explanation videos, infographics, landing pages, and more.
 IT support manuals: It support documents are used to help guide IT teams, to do
their job efficiently. These can include technical specifications of a product,
glossaries, software development, etc.

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