KBA Error Code (Key Person Menu) Updated on Sept 30th, 2009

Classificat Error Code Error Description Cause Solution

Terminal, Tried to change machine information after machine ・Wait about 10-15 minutes after a machine is registered then
Monitor the communication setting group that KBA holds is registered, so KBA has not received the change the machine information.
-101 confirmation of the registered information from
is not correct.
KMD yet. This is why the change could not be
made
Tried to replace the terminal in KBA, but the ・Make sure the terminal part number and serial number are
-201 The terminal does not exist
terminal does not exist in the server. entered correctly.
Tried to replace the terminal but the terminal is ・Make sure the terminal part number and serial number are
-203 The terminal has been already used.
already in use. entered correctly.
-206 Configuration is not completed The data request/lock command is sent, but the ・Make sure the start button is clicked. If not, click the start
request cannot be accepted because button.
configuration has not been completed. ・If you still receive the same error message, there is a
possibility that the harness is not connected properly, so
please check at the machine.
・When the start button was clicked, the machine could be
located inside the building. In this case, the satellite cannot
receive the radio wave So please move the machine in the
-208 The terminal does not have mail address. The activation has not been completed. ・Send the activation request to Komtrax Support Center,
KLTD or plase wait until the activation is completed.
-213 The terminal you attempted to register cannot Since the terminal cannot be used in your region, ・Please use the terminal which is allowed to use in your
be used in your region. the system does not allow registration. region.
-214 Modem status cannot be found so system The terminal has been de-activated and modem ・Make sure terminal part number and serial number are
cannot judge if replacement can be done or info which is linked to terminal is deleted. entered correctly.
not. ・If terminal part number and serial number are entered
correctly, please contact Komtrax Support Center, KLTD.
-215 The terminal does not exist in database The terminal is not registered in database. ・Make sure the terminal part number and serial number are
entered correctly.
-217 The terminal is in the middle of configuration.Tried to send the data request/lock command, 1.please wait until configuration is completed. If machine info/terminal info is
but the machine is not communicating because it 2. if configuration is not completed after a while, send a not correct in the server, we
is in the middle of configuration. inspection retry command need to fix it. In that case,
-219 The terminal has been de-activated. Since the terminal has been de-activated, it To re-activate, please confirm terminal info again and send an please contact Komtrax
cannot be registered. activation request form to Komtrax Support Center, KLTD. Support Center.
-224 The terminal exists but it is assingned in Tried to register the retrofit machine, but the ・Make sure the terminal part number and serial number are
different group. terminal has been assigned in different group. entered correctly.
-225 The terminal is assigned to a Komtrax standard Tried to register the retrofit machine, but the ・Make sure the terminal part number and serial number are
machine terminal has been registered in plant web site as entered correctly.
standard machine.
-227 Configuration has been completed for the The terminal you are trying to register is not ・Make sure the terminal part number and serial number are
terminal new, but re-used one. The inspection has been entered correctly.
completed and it should not be replaced to
another machine.
-228 The terminal is already assigned to another The selected terminal has already been assigned ・Make sure the terminal part number and serial number are
machine. to another machine. entered correctly.
-328 the terminal part number does not exist. Tried to register a machine, but terminal part ・Confirm terminal part number and register correctly.
number does not exist.

Machine -400 There is a communication delay between KMD when data/lock request was attempted soon after Please wait a while.
and KBA. the group is transferred or machine registration is
done in KBA, however, the error occurs as machine
group does not match temporally.
-404 The machine already exists. Tried to change the machine information, but it ・Make sure if the machine information(model, type, s/n) is
was failed because the machine you have entered correctly.
entered already exists.
-406 The machine is not registered in the plant web The machine(Komtrax equipped as standard) is ・Make sure if the machine information(model, type, s/n) is
site. not registered in KMD by plant. entered correctly.
-408 The machine alraedy exists. The machine you tried to register has been ・Perform Time zone transfer to pre-registered group, and re-
already registered. register the machine in KBA.
-410 The machine already exists (not pre-registered Tried to register the machine, however, the ・Please check the machine model, type and serial number are
group but time zone has been already assigned machine has been registered in KMD and the correct. If they are all correct and you still cannot register
to the machine) time zone has been assigned. the machine, please contact Komtrax Support Center, Kltd.
-411 The machine exits in another communication The communication setting group was already Transfer the communication settin group in KMD.
setting group. selected when registering the machine. Tried to
re-register the machine to change the
communication setting group, but it was
unsuccessful.
-415 The machine is already registered by plant (the Tried to register the machine as retro fit, but it ・Make sure if the machine information(model, type, s/n) is
machine is komtrax installed as standard) has been reigstered by plant (The machine entered correctly.
equipped Komtrax as standard must be
registered in plant website.)

Data -207 The modem is not assigned to an appropriate Data request was attempted, however, it could not ・Please confirm the modem and monitor on the machine and
Request monitor be done because the modem is not assigned to an inform Komtrax Support Center, Kltd.
appropreate monitor.
-502 The data of which more than two months ago The terminal saves data for 2 month at Please specify the applicable date
was requested. maximum, so your request cannot be proceeded.
-503 The data of which more than two month ago The terminal saves data for 2 month at －
was requested. maximum, so your request cannot be proceeded.
(Data request for montly working record is no
longer available)
-504 The data before the activation date was Data request will not be sent before the Please specify the applicable date
requested. activation is completed.
-505 The data of the previous month before the Data request will not be sent before the －
activation date was requested. activation is completed.
(Data request for montly working record is no
longer available)

This error does not usually occur. There could Please contact Komtrax Support Center, Kltd.
-233 Unknown contry name
be an error in the system.
An e-mail address has been already assigned to Please contact Komtrax Support Center, Kltd.
Orbcomm -234 The modem has an address already
the modem.
Activation This modem had been applied for an address The activation request has been already applied Please contact Komtrax Support Center, Kltd.
-235
Application already for this modem.
This error does not usually occur. There could Please contact Komtrax Support Center, Kltd.
-236 ORBCOMM is forbidden in this country
be an error in the system.
-237 Unknown modem manufacturer type The modem manufacturer type is unknown. Please contact Komtrax Support Center, Kltd.

The error code which Komtrax Support Center has

been asked by oversea subsidiary in the past