DEPARTMENT OF COMPUTER SCIENCE & ENGINEERING

GIANI ZAIL SINGH CAMPUS COLLEGE OF ENGINEERING

& TECHNOLOGY, MRSPTU, BATHINDA-151001
JANUARY – JUNE 2023
 DEPARTMENT OF COMPUTER SCIENCE & ENGINEERING
GIANI ZAIL SINGH CAMPUS COLLEGE OF ENGINEERING
& TECHNOLOGY, MRSPTU, BATHINDA-151001
JANUARY– JUNE 2023

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 PREFACE

Internship is an integral part of B. tech, and each student must undergo the internship for
6 months in a company.

This record is concerned about our practical training/internship during the 8th
semester of our B.Tech.

I did my internship as Customer Support Executive in Tech Mahindra.

During this internship, I learned several new things about the industry and the current
requirements of companies.

This internship proved to be a milestone in my knowledge of present industry.

Every say and every moment was an experience which theoretical study cannot provide.

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 ACKNOWLEDGMENT

It is my pleasure to be indebted to various people, who directly or indirectly

contributed to the development of this work and who influenced my thinking,
behaviour, and acts during study.

I express my sincere gratitude to Prof. (Dr.) Jyoti Rani worthy HOD and Prof.
(Er.) Navdeep Kaur Khiva, Training & Placement In-charge for providing me an
opportunity to undergo summer internship at Tech Mahindra.

I also extend my sincere appreciation to my colleagues at Tech Mahindra who

provided their valuable support, insights, cooperation, and precious time during the
internship period to guide and assist me in accomplishing the assigned tasks.

Lastly, I would like to thank the almighty and my family for their moral support and
my friends with whom I shared my day-to-day experience and received lots of
suggestions that my quality of work.

Mayank Jain
(190280072)

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 CANDIDATE’S DECLARATION

I, Mayank Jain, Roll No. 190280072, B. Tech (Semester- VIII) of the Giani Zail
Singh Campus College of Engineering & Technology, Bathinda – 151001
hereby declare that the Internship Report entitled “Support Analyst at Tech
Mahindra” is an original work and data provided in the study is authentic to the
best of my knowledge.

This report has not been submitted to any other Institute for the award of any other
degree.

Mayank Jain
(190280072)
Place: GZSCCET, MRSPTU, BTI

Date: / /2023

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 About The Organization

Tech Mahindra is an Indian multinational information technology services and consulting

company. Part of the Mahindra Group, the company is headquartered in Pune and has its
registered office in Mumbai. Tech Mahindra is a US$6.0 billion company with over 158,000
employees across 90 countries. The company was ranked #5 in India's IT firms and overall
#47 on Fortune India 500 list for 2019. On 25 June 2013, Tech Mahindra announced the
completion of a merger with Mahindra Satyam. Tech Mahindra is one of the top Big Tech
(India) companies. Tech Mahindra has 1,262 active clients as of June 2022.

Tech Mahindra and Locations

Tech Mahindra has offices in more than 60 countries.

India: Bangalore, Chennai, Hyderabad, Kochi, Kolkata, Mumbai, Mysore, Noida,

Nagpur,Pune, Visakhapatnam, Warangal, Vijayawada and Bhubaneswar
Asia Pacific: China, Hong Kong, Indonesia, Japan, Malaysia, Philippines, Singapore, South
Korea, Taiwan, Thailand, and Vietnam
North America and South America: Argentina, Brazil, Canada, Bolivia, Colombia, Costa Rica,
Ecuador, Guatemala, Mexico, Panama, Peru, and the United States of America
Australia: Australia and New Zealand
Europe: Austria, Belgium, Bulgaria, Czech Republic, Denmark, Finland, France, Germany,
Hungary, Ireland, Italy, Luxembourg, Netherlands, Norway, Romania, Spain, Sweden,
Switzerland, and United Kingdom
Africa: Chad, Republic of the Congo, Democratic Republic of the Congo, Gabon, Ghana,
Kenya, Malawi, Nigeria, Rwanda, South Africa, Egypt , Uganda and Zambia
Middle East: Bahrain, Israel, Oman, Qatar, Saudi Arabia, Turkey and the United Arab
Emirates.
SMART ASSIST

Flipkart's AI Chatbot

Smart Assist is an AI-powered chatbot created by Flipkart, an e-commerce company based in India.
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