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    Signs For Falconconnect Customers: Fsa-23-15-023-R00-A

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    Jefferson Caiza
    Honeywell has developed a new service called SIGNS (Secure Infrastructure & Ground Network Services) to facilitate troubleshooting for FalconConnect customers. SIGNS allows remote access to router and SATCOM logs to analyze for issues. It synchronizes logs from the aircraft to servers on the ground. This provides improved support through automatic log offloads, remote access to aircraft information, and time savings over visiting aircraft. The service is available free to FalconConnect customers and can be activated through Honeywell or Dassault Aviation.

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    Signs For Falconconnect Customers: Fsa-23-15-023-R00-A

    Uploaded by

    Jefferson Caiza
    32 views3 pages
    Honeywell has developed a new service called SIGNS (Secure Infrastructure & Ground Network Services) to facilitate troubleshooting for FalconConnect customers. SIGNS allows remote access to router and SATCOM logs to analyze for issues. It synchronizes logs from the aircraft to servers on the ground. This provides improved support through automatic log offloads, remote access to aircraft information, and time savings over visiting aircraft. The service is available free to FalconConnect customers and can be activated through Honeywell or Dassault Aviation.

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    FSA-23-15-023-R00-A

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    Honeywell has developed a new service called SIGNS (Secure Infrastructure & Ground Network Services) to facilitate troubleshooting for FalconConnect customers. SIGNS allows remote access to router and SATCOM logs to analyze for issues. It synchronizes logs from the aircraft to servers on the ground. This provides improved support through automatic log offloads, remote access to aircraft information, and time savings over visiting aircraft. The service is available free to FalconConnect customers and can be activated through Honeywell or Dassault Aviation.

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    © All Rights Reserved
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    32 views3 pages

    Signs For Falconconnect Customers: Fsa-23-15-023-R00-A

    Uploaded by

    Jefferson Caiza
    Honeywell has developed a new service called SIGNS (Secure Infrastructure & Ground Network Services) to facilitate troubleshooting for FalconConnect customers. SIGNS allows remote access to router and SATCOM logs to analyze for issues. It synchronizes logs from the aircraft to servers on the ground. This provides improved support through automatic log offloads, remote access to aircraft information, and time savings over visiting aircraft. The service is available free to FalconConnect customers and can be activated through Honeywell or Dassault Aviation.

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    © All Rights Reserved
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    of 3

    FSA-23-15-023-R00-A

    SIGNS for FalconConnect Customers May 15, 2023


    ATA 23 - COMMUNICATIONS
    CLASSIFICATION Operations & Maintenance
    F10 F20 F200 F50 Falcon 900 Falcon 2000 Falcon 7X

    -5 EX EX EASy DX LX EX EASy DX LX S LXS 7X 8X

    REVISION DATE DESCRIPTION

    0 May 15, 2023 Original Publication

    EXECUTIVE SUMMARY
    Honeywell has developed a new service for FalconConnect customers named SIGNS (Secure
    Infrastructure & Ground Network Services) to facilitate trouble shooting by allowing remote access
    to the router (CNX-900, GDR) and SATCOM logs (MCS-8000) collections.

    FALCON COMMAND CENTER FALCON SPARES FALCON OPERATIONAL SUPPORT FALCON DOCUMENTATION

    Teterboro, NJ USA Teterboro, NJ USA Teterboro, NJ USA & Mérignac, France Teterboro, NJ USA
    PHONE: +1 201 541 4747 PHONE: +1 201 541 4809 FALCON PILOT SUPPORT PHONE: +1 201 541 4684
    EMAIL: commandcenter@dassaultfalconjet.com EMAIL: customer.care@dassaultfalconjet.com EMAIL: falconpilot@dassault-aviation.com EMAIL: wh.doc-sales@dassaultfalconjet.com

    Mérignac, France Mérignac, France


    Mérignac, France Teterboro, NJ USA & Mérignac, France
    PHONE: +33 5 56 18 47 47 PHONE: +33 5 56 18 47 47
    PHONE: +33 5 56 18 44 44 FALCON CABIN SUPPORT
    EMAIL: commandcenter@dassault-aviation.com EMAIL: documentation-sales&support@dassault-
    EMAIL: dafsorders@dassault-aviation.com EMAIL: falconcabin@dassault-aviation.com
    aviation.com

    PAGE 1
    FSA-23-15-023-R00-A

    REASON

    Connectivity issues often require data analysis to identify the root cause and apply corrective
    actions.
    This analysis is based on system log files which regularly record the behavior of the system.
     JetWave: hardware and software information
     JetWave: satellite network interactions
     Router: router logs

    Honeywell has developed a service named SIGNS (Secure Infrastructure & Ground Network
    Services) to allow remote access to router (CNX-900, GDR) and SATCOM logs (MCS-8000)
    collection.

    Note: SIGNS is only available for FalconConnect customers and is free of charge.

    INFORMATION
    To perform SATCOM troubleshooting, log analysis is the most recommended solution. This analysis can
    be performed by the service provider or by Dassault Aviation.

    Applicability:
    Aircraft equipped with
     JetWave System
     Router
    CNX900 on release 9.1.4
    GDR on release 10.5 or upper

    Synchronization:
     Air-to-ground logs synchronization
     SATCOM logs (Honeywell JetWave system)
     Router configuration files and software level information
     Router logs

    SATCOM and router logs will be periodically downloaded and stored on the router and then sent to the
    FalconConnect ground server. Data consumption for this service is approximatively 1Mb per flight hour.

    Added Value:

    Availability: Based on the frequency of the data transmission to the ground (every 10 minutes), logs
    and configuration file will be sent to the FalconConnect ground servers and stored.

    Efficiency: Automatic offload of the logs. Logs are downloaded remotely, with the aircraft configuration
    available, the possibility to modify the configuration remotely and to push it to the aircraft on
    customer/Service Provider request

    FALCON COMMAND CENTER FALCON SPARES FALCON OPERATIONAL SUPPORT FALCON DOCUMENTATION

    Teterboro, NJ USA Teterboro, NJ USA Teterboro, NJ USA & Mérignac, France Teterboro, NJ USA
    PHONE: +1 201 541 4747 PHONE: +1 201 541 4809 FALCON PILOT SUPPORT PHONE: +1 201 541 4684
    EMAIL: commandcenter@dassaultfalconjet.com EMAIL: customer.care@dassaultfalconjet.com EMAIL: falconpilot@dassault-aviation.com EMAIL: wh.doc-sales@dassaultfalconjet.com

    Mérignac, France Mérignac, France


    Mérignac, France Teterboro, NJ USA & Mérignac, France
    PHONE: +33 5 56 18 47 47 PHONE: +33 5 56 18 47 47
    PHONE: +33 5 56 18 44 44 FALCON CABIN SUPPORT
    EMAIL: commandcenter@dassault-aviation.com EMAIL: documentation-sales&support@dassault-
    EMAIL: dafsorders@dassault-aviation.com EMAIL: falconcabin@dassault-aviation.com
    aviation.com

    PAGE 2
    FSA-23-15-023-R00-A

    Time saving: Save time and money. This service does not interfere with your operations and does not
    interrupt the aircraft operations. When logs are synced, there is no need to visit the aircraft or organize
    remote sessions with crew/CAMO/MRO

    To insure a best level of support, please contact FalconConnect to activate SIGNS. The activation can
    be performed by the FalconConnect team (FalconConnect@Honeywell.com) or by Dassault Aviation.

    FALCON COMMAND CENTER FALCON SPARES FALCON OPERATIONAL SUPPORT FALCON DOCUMENTATION

    Teterboro, NJ USA Teterboro, NJ USA Teterboro, NJ USA & Mérignac, France Teterboro, NJ USA
    PHONE: +1 201 541 4747 PHONE: +1 201 541 4809 FALCON PILOT SUPPORT PHONE: +1 201 541 4684
    EMAIL: commandcenter@dassaultfalconjet.com EMAIL: customer.care@dassaultfalconjet.com EMAIL: falconpilot@dassault-aviation.com EMAIL: wh.doc-sales@dassaultfalconjet.com

    Mérignac, France Mérignac, France


    Mérignac, France Teterboro, NJ USA & Mérignac, France
    PHONE: +33 5 56 18 47 47 PHONE: +33 5 56 18 47 47
    PHONE: +33 5 56 18 44 44 FALCON CABIN SUPPORT
    EMAIL: commandcenter@dassault-aviation.com EMAIL: documentation-sales&support@dassault-
    EMAIL: dafsorders@dassault-aviation.com EMAIL: falconcabin@dassault-aviation.com
    aviation.com

    PAGE 3

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