Article Number: 000079896 @ Pane (E)SRS: What IP addresses are used by the Dell EMC Secure Remote Services solution? ‘Summary: Information on what IP addresses and ports are used outbound to Dell EMC ‘Audience Level: Customer Article Content Instructions ‘This article outlines the IP adresses thet are used bythe Secure Remote Suppor Solution ‘All new or existing SRS installations must add al hostnames and IP addresses listed below. + Note :this kb was created for ESRS and SRSV8. Secure Connect Gateway § required hosinames and ports are also included in SCG ‘documents like SCG 5 Support Matix and SCGS Users Guide. Note 2:the SCG requirements are similar to those mentioned in his KS, but advonally equite por B43 to esrsS-core eme.com infrastructure, Allhosts and IP addresses shouldbe configured regardless of GEO, as Outbound Only List of required IP addresses, ports, and hostnames ESRSUL por 443: Prod: existenccom 128221.296248 DR esisSciremecom 168.159.224235 ESRS Core (for GW Pings) port 443 and 8443: Prod: esrs3-coreemecom 128.221.236.246 DR: esis3-corecremecom 168.159.274.736 Global Access Servers (GAS) ports 443 and 8443: AIGAS servers must be usable to allow for trafic efficiency and fll esundancy sduprdolemecom 128.221.204.207 ‘esBodupsd02emecor 128.221.204.208 ‘eSodupsd03.emccorm 128.221.204.208 duprdogeme com 128.221.208.212 erodupsd0S.emecor 128.221.204.214 eredupedOSemecor 128.221.204.215 eePSchopsdOLeme.cor 168,159.209.91 ‘eerSehoped02emc.com 168.159.209,92 ‘erSehoped03emc.cor 168.159.209,93 esrSghoprdOd.emecom 168.159.200.94 ‘eerSchopedOS.emc.com 168.159.209,95 ‘srSchopedOSemccor 168.159.209.96 eetoseprddLemecom 137.69,120.227 eoseprdd2emecom 137.69.120.222 esroseprd03.emecom 137.69,120.223 esroscprdD4emecom 137.69,120.224 eroseprdO5emecom 137.69,120.225 19ssdoscnmdOs.emecom 137.69,120.226 jekprdOl.emecom 1826217721 yokprdOZemecom 12.62.1722 yokprdO3.emecom 182.62.177.23 eockprdDd.emecom 152.62.177.24 esrockprddS.emecom 152.62.177.25 eockprdds.emecom 152.62.177.26 esrockprddZemecom 182.62.177.27 yekprdO8.emecom 182.62.177.28 ‘erSookprdd9.emecom 152.62.177.29 erockprdiOemecom 152.62.177.30 etockprdt emecom 152.62.177.31 seockprdiemecom 152.62.177.32 prdDLeme.com 162.62.45.21 rdDZemecom 152.62.45.22 erdDSemecom 152.62.45.23 ‘eeospordO4emceom 15262.45.24 ‘eeospardOSemccom 152.62.45.25 eeospardOSemccom 152.62.45.26 Other requirements + Tafic must be permitted on pots 443 and 8443 for tps tic forthe GAS (Global Access Servers) Seners. Failure to open port 8443 forthe GAS servers wil result insignificant performance impact (30-45%) and may resulta delay in resolving issue with the end device + NO SSL checking, Certificate verification, or Cettficate Proxying is permitted. ‘+ In addition, SRS V3 (VE/DE) requtes access to the below hosts for alternate connectivity method FTPS. Hostname ie Por (comustendemecom i168.158.209.45 (990 (corpusten3 emc com fi28.277.734.66 (990 ‘+ You must also permit traf to EM Online Suppor (suppor.eme.com) and (f-ng.us.dellcom) on port 443, ‘+ Users MUST have a support account thats registered forthe site at which the device / SRS Device client is located. Additional information ‘The latest Customer Environment Check Tool (CECT) available for download from the Dell Support pages. Note: ‘We are unable to supply a specific IP address or range of addresses asthe I address Is dependent on the location (Geo) ofthe ONS server resolving the EMC Online Support host to use. Ifthe user MUST supply an IP address, they should use nslookup locally and use ‘that IP aderess, It may be found that theze is more than one IP address as DNSs may be doing a" Round Robin. I this is found, the user should configure this IP address in ther Firewall to perm failover. IF using the hosts file on the ESRSIP Cent (Gateway for Device), you ‘can only use one IP address for EMC Online Support. This does create a minar exposure ifthe specific host referenced inthe hosts fle authentication to EMC Online Suppert may fal. ‘Search Dell Technologies forthe most recent "Secure Remote Services Port Requirements” Guide 29Article Properties Affected Product Secure Remote Services Produet Secure Remote Services, EMC Secure Remate Services Gateway Configuration, EMC Secure Remote Services Single Product Configuration, Secure Remote Services Virtual Eton Last Published Date 12 Jan 2023 Version 7 Article Type How To